A: Thanks for coming in today, please take a seat.
B: Thank you.Nice to meet you.I’m Juliet.
A: Nice to meet you, too.I’m Lily, the manager of human resource department in this
company.Today, our company wants to recruit a customer manager.So, let\'s get started; tell me a bit about your educational background.
B: Sure! Well, I graduated with honors from XiangTan University with a major in Busine
Administration, with a specialization in Information Management, and I minored in psychology.I chose this course of study for two reasons: I wanted to gain some practical, marketable skills, which the information management track provided, and I also feel that interpersonal skills are eential for profeional succe, hence the minor in psychology.
A: Interesting.And, How about your postgraduate studies?
B: Well, I am really paionate about consumer behavior, so I pursued a master\'s in that area.I also strive to keep my profeional skills current, so I continuously attend seminars and conferences related management and customer service.
A: Very good.Now, tell me a little bit about your work experience.I see here that you previously worked at ABC Company.
B: Yeah, I worked as their customer support manager, which brought me a breadth of experience in both client care, and proce management.I supervised and coordinated the customer support team as well as implemented new strategies to achieve better customer satisfaction.
A: Impreive! So, what would you consider to be your greatest weakne?
B: To be honest, I struggle with organization and time management.Punctuality has never been a strength of mine.I find it hard to organize my time efficiently.I have actually addreed this weakne recently, by attending a workshop on efficient time management.It helped me a lot, by providing me with great insights on how to get organized and use my time efficiently, so I think I’m getting better now.
A: Good.I think you’d like to know about the remuneration.The basic salary for customer manager in our company is 5000 Yuan per month, and raise is given after six months according to your ability.We provide fringe benefits such as annual bonus, three-week paid vacation in a year and health insurance.Are this satisfactory for you?
B: Yes, these are quiet satisfactory.
A: Great...Well, let me tell you that I am very pleased with this interview.We are short-listing our candidates this week, and next week we will inform our short listed candidates of the day and time for a second interview with our CEO.
B: Great, thanks a lot! I hope to hear from you! Good bye.
