高级商务英语知识点总结（总复习）
retire 在上午英语中也有付清（本息）、赎回（票据）的意思。 eg: retire a bill 赎回票据
retire documents 赎单 retires stock 已收回注销的股票
retirement 在商务英语中有退股，（固定资产）报废的意思
eg: retirement of a partner 退伙
retirement od aets 资产报废
retirement of stock 股票回收
retirement price 报废价格
join v.加入，成为...的一员
join the company
apply for 申请，求职于
apply to 向...申请
pay sb.100 dollars a day/week be /get paid weekly(wage--blue collar)/monthly(salary--white collar) pay after tax 税后支付
PAYE(pay-as-you-earn) 所得税预扣法
pay-as-you-go 账单到期即付
pay envelope（pocket） 工资袋
pay off 结清解雇
pay off period 资本回收期
lay off 解雇（基于经济形势）
stop employing sb.because there is no work for them to do dismi 解雇（基于员工表现） to remove sb.from their job lay off rate 解雇率 --separation rate leave a job/company 离职
change在商务英语中海油兑换的意思 change in tax rates 税率变更
changes in gold and foreign exchange reserves黄金及外汇储备的增减 change fund 兑换备用金
recruit from 从...招募员工
employ sb.as ...
employ sb.to do sth.
extremely /highly/fairly flexible flexible budget 弹性预算
fixed budget 固定预算
flexible exchange rate system 浮动汇率制
flexible currency 弹性通货 flexible rate 可变利率
temporary account 临时账户 temporary budget 临时预算
temporary payment 暂付款项 have /take a day off 请一天假
英国的假期
bank holidays
holidays by royal proclamation common law holidays
England's bank holidays: New Year's Day
Good Friday
Easter Monday
May Day Bank Holiday Spring Bank Holiday
Summer Bank Holiday
Christmas Day
Boxing Day
常用词在商务英语中的新用
1.employment of capital 资本运用
employment practice 雇佣惯例 2.promotion expenses 创办费用
promotion stock 创办人的股份 3.retirement cost 资产报废费用
retirement price 报废价格
take off在商务英语中
打折
It takes 20 percent off
休假
经济腾飞：take-off period经济腾飞期
Detroit n.底特律（美国密歇根州最大城市）
start a career/start a busine创业 + in make a career 在事业上有所成就
carve (out) a career for oneself 谋求发迹，闯出一番事业
open with 1.be open with sb.about sth.对某人毫不隐瞒某事
2.以...开立 You can open a saving account at any time with an initial deposit of
open在商务英语的用法：开立，开口的，无限制的
open a credit 开立信用证
open the books 开立新账
open account 未结清账户，赊账
open check 普通支票，非划线支票
open-end contract 开放型合同
Entitlement Generation 啃老族，养尊处优的一代 be entitled to 有权利获得+名次/不定式
eg: be entitled to high praise 值得高度的赞扬
entitlement payments 公民权力性付款（如社会保障金等） give sb.a deep impreion 给某人留下深刻印象
expectation + for
arouse expectations 引起期望
hold great expectations 抱有很大的期望
lose appetite 没有胃口，失去兴趣
spoil/ruin sb's appetite 毁掉了某人的兴趣 appetite for 对...有兴趣，对...向往
twenty-somethings 二十多岁的年轻人
-something:表示模糊的概念，某...，若干...make the transition to 转型，从...过渡到..
instant gratification 即时满足，快速满足
instant noodle 方便面
instant coffee 速溶咖啡
商务英语中instant 表示本月的，需立刻支付的
instant agendas 即时会议议程
inst.:本月（instant month）ult.:上月（last month） coddling parents 溺爱孩子的父母
fail to do 没能做到
prepare sb.for sth.使某人在心理上有所准备
eg:He had himself prepared for bad news.
expect to 想要，希望---want
veteran 老兵，老员工
have reply for 对...回复 be spoiled by 被毁坏，被宠坏
spoiled goods 损毁货物
too strong 太过了
break one's back for sb.
end up doing sth.以...收场
bury oneself in sth.
cubicle 小隔间 on earth 究竟
1.break our backs for you:to work very hard for you 2.bury themselves in a cubicle:to sit quietly in a little office Listening tips: show/build/maintain/remain/win loyalty
brand loyalty 品牌忠诚度 loyalty card 积分卡
customer loyalty 顾客忠诚度 at will 随心所欲
against one's will 违背意愿
workforce a. entire/total/flexible/skilled ~ v. cut/educate/increase/reduce/train ~
flipside
a different aspect of sth.,especially the oppsite aspect n.唱片背面，事物另一面（多指反面）
flip chart 活动挂图
lip phone 翻盖移动电话
flip-flops n.人字拖鞋
priority for/over/to
priority of taxes 税收优先权
priority of use 优先使用（商标注册里）
nine to five office-based model of work 朝九晚五工作制 balance work and domestic schedules 协调工作与家庭事务
teleworking n.电子办公
school leaver 毕业生
at entry level 在入门阶段 be moulded to the needs of 与...紧密贴合
mould sth to sth.eg:The lining of the boots moulds itself to the shape if your foot.life expectancy 预期寿命，生命周期
call back 回打电话；召回 on the whole 总体而言
Be more valued 更加重视
Be more adaptable to a changing environment.更加适应变化的环境
简历：CV(curriculum vitae)英国
resume 美国
compete with/against
compete for+n.
compete in+place compete to do sth.:can't compete with sth.(be unable to be more succeful)
heap: a large untidy pile of things
heap of:a heap of +[c.]
in a heap 作状语 （lay in a heap）
at the top of the heap 在顶端
at the bottom of the heap 在底端
game n. 游戏，行业eg:software game=software industry
game theory 对策论，博弈论
blockbuster n.一本书或者一部电影取得了重大成功；比喻巨型炸弹;巨大反响；比喻大公司
acquisition [U.]习得（单数形式出现）；[C.]收购（可加s）
the ~ of language语言的习得
kick off V.开始 n.（非正式）...的开始
kick sb off sth 踢除某协会~~
一些国家的缩写：
CA：Canada
AU:Australia US: United States
RU:Ruian Federation
GB:Great Britain FR:France
DE:Germany
DK:Denmark
AT:Austria
BE:Belgium
AR:Argentina be aimed at: 使针对；目的在于..
aim to: 目的在于、、、
expanding into:向...扩张、发展
core database busine ：核心的数据库业务 busine application market 商业应用程序市场
a distant number-two player 远远落在后面的第二号选手
be unimpreed with 并不印象深刻
appetite 胃口，雄心
headline-grabbing a.报纸头条的
a direct dig 挖苦
at the heart 核心的，重要的
at the edge of 在边缘；辅助
at heart 本质上的
eg:He is still young at heart.
teleceiver 遥控器
Euromart 欧洲共同市场
About us entry 网页中公司历史介绍 see the opportunity 看到了机遇
Better safe than sorry.小心一点总比后来后悔好
并购风险：
管理（一致性、协调性）
规模经济
企业文化
经营
independent director 独立董事
individual stockholders 个人股东
value paper 有价证券
VAT (value added tax) 增值税
value declare 申报价格 value day 起息日
value in exchange 交换价值
value of foreign trade 对外贸易值 value of import&export 进出口贸易值
value of industrial output 工业产值 be deeply saddened by 对...很伤心
gain....momentum 得到...的势头
community development/industry/investment 地区开发/社区工业/社区投资 community budget/preference 欧共体预算/优惠
community income /property 共同所得/共有财产
community of interest 共同利益
offer apology for sth. 为...道歉
saga n.长篇故事，长篇描述 a long and complicated series of event,or a description of this 17-plus years 17多年
perseverance n.坚定不移
with our heads held high 昂起我们的头
cla adj./n.出众；令人赞赏=outstanding
a cla magazine 高品位的杂志 a girl with cla 风度出众的姑娘
idiomatic expreion to throw someone in at the deep end:give them a job/put them in a situation without any time to prepare
in fairne:if we are defending this action为了做到公平合理
to wield the axe：to make job cuts 裁员
in retrospect:looking back now 回顾 get a lot of flak=get a lot of criticism
if you don't cut it=if you can't do what is expected of you 如果你达不到这个期望 you're toast pretty fast 你就完蛋了
things will settle down=things will become calmer/more stable 事情会变得趋于平缓
make an attempt to 企图，尝试
activity 经营活动（商务）
sector 行业（商务） be crucial to 对....很重要
play a crucial role/part in doing sth. be crucial in sth.在...起着重要作用
devolve sth.to sb. 把...交给...
devolve on 把（工作、职责）下放给...take second place 处于次要地位
plod v.沉重缓慢的走
plod up
plod along 埋头苦干
one-stop adj.一站式的
one-stop shopping 一站式购物
one-stop service 一站式服务
prompt v.导致 adj.立即的【商务】
prompt cash 当场付现
prompt day 交割日
prompt delivery 即期交货
speculation N.思考，投机【商务】
speculation market 投机市场 quarter n.四分之一，季度，一刻钟
quarter allowance 季度津贴 quarter stock 面值25美元股票
be in line with 和...一致
high street 繁华的商业街，闹市区
high society 上层社会
high priest 大主教，大祭司
highwayman 路匪 flat adj.扁平的；统一的【商务】；没有利息的【商务】
flat interest rate 统一利率
flat list prices 统一规定的价格 flat bond 无息公债
flat cost 净成本
be no le 不少于，十分，非常
eg.He is no le tired.他真的很累了。
as things stand 按现状看来，在目前的情况下
be on one's side 支持某人
twitchy adj.紧张的，焦虑不安的
eg.I was very twitchy about the way things would turn out.way out 出口，出路【英国】
eg.He was in a dilemma and could see no way out.
Get on with it 抓紧时间！ eg.Will you stop meing around and get on with it~
positive goodwill 好的商誉
set a new mark 创造一个新的记录
评分标准
1.语法和词汇（the ability to use grammar and vocabulary effectively） 2.话语组织（fluency and coherence） 3.发音（pronunciation） 4.互动式交流
rigorous 严厉的，严密的
per capita income 人均收入
blend into 融入...；与...融合
information/service industry 信息产业/服务行业 post a letter/bail 寄信或付保释金
post sb.abroad 把某人送到国 snail mail 传统意义的信件
circulate v.循环，传阅
make an estimate/make estimates 做出预测
approve of 赞成 make of 处理，对待
eg:I know not what to make of him.utility company/fund/tax 公用事业公司/基金/税
utility theory of value 效用价值论 portfolio n.文件夹，部长，公文包，有价证券组合，投资搭配，保险的未满期限 ~ aquisition 全部购买
cro-sell 交叉销售
cro check 交叉核对
cro off 注销，删除 bill enquiries 账单查询
upgrade his handset 手机升级
leaving the company 取消移动电话服务
stay on the line 不要挂机
counter ←前缀，表示“反”，“逆”；伪造的硬币；柜台
counter attack 反攻
counter clockwise 逆时针
counter claim 反索赔
counter-offer 还盘，买方还价 counterfeit 伪币
counter check 银行取款单
transaction n.交易
transaction demand 对货币的交易需求 transaction in futures 期货交易 transaction on stock exchange 证券交易所交易
transaction tax 交易税
statement 陈述，账单，报表
iuing of statement 结单通知
bank statement 银行账单
statement of account 对账单
statement analysis 报表分析
embrace v.拥抱；利用，采取eg.He embraced the opportunity to study further pay as you go 预付费，现收现付
stock exchange 证券交易所
SMS:短信业务
full name:Short Meage Service proposal n.建议，投标
proposed dividend 拟派股利
proposal manager 投标经理 demand adj.活期的
demand certificate 活期存单
demand deposit 活期存款 demand draft 即期汇票
demand check 即期支票
beyond words 难以言表
to tender one's sincere thanks for to be overwhelmed with gratitude
to expre one's gratitude/appreciation
【感谢】常用表达句型
1.I take this opportunity to expre to you my deep appreciation for the kind aistance you rendered me.2.I wish there wew a better word than "thanks" to expre my appreciation for your generous hlep .3.My appreciation to you for your generous help is beyond words.4.Please accept my most cordial thanks for your timely help,which I will always remember.5.Thank you from the bottom of my heart for your kind help.
in place 1.in the correct position
2.existing and ready to be used iue a pre release 发布新闻稿
farewell party 欢送会
reminder 催单
at a discount
discount on
discount price/store/warehouse be strongly/sharply/heavily criticised
criticise sb/sth.for (doing) sth.criticise sb/sth.as sth./a.
PS:postscript 附言
threaten to do sth.
perfectionist n.完美主义者
pastry chef 面点师
vanilla 香草 confectiner's custard 糖果奶冻
up-and-coming 有前途的
charter n.契约，特许，特许执照
chartered accountant 特许会计师 chartered bank 特许银行
chartered company 特许公司
refund the difference 退差价
refund of study/tax 退税
refund offset 退税补偿
be punctual for 准时
punctuality n.准时
impartial 公正的
impartial taxation 公平课税
package n.包裹；一揽子 package deal/program/investment/mortgage 一揽子交易/计划/投资/抵押贷款
carry out satisfaction surveys 开展顾客满意度调查
unsolicited a.未经请求的
unsolicited calls/advice
track the order 跟踪、查询订单
order form 订货单
order quantity 订货量
aquarium 鱼缸，玻璃钢
promotions company 推销公司
a free month's trial 一个月免费试用
in comparison with 比较，对比
account for
是..的原因；对...负有责任 unregulated a 无秩序的，未受监管的
job satisfaction 工作满意度
take a huge portion of market 占很大的市场份额
amateur astronomers 业余天文爱好者
call in 召回
balance sheet 资产负债表
stave off 避开，挡住 proof of concept 概念证明/验证
get into the black=profitable 盈利 be in the red 赤字
ma-market model 大众市场模式
contemplate v.沉思
paternalistic approach 家长制的方法
temper v.调和，使...缓和
development n.患上...病
aptitude n.天资，资质（尤指学习）
aptitude for~~ altitude n.海拔
altitude of
high/low altitude 高/低海拔 detour n.绕行（迂回）的路
make/take a detour 绕道而行
eg:we took a detour to avoid the town centre
close the sale 成交
cloese a deal 做成生意
close a contract 签订合同 Zig Ziglar 金克拉（国际著名演说家、作家、激励大师）.
unique selling point 独家卖点
unique selling proposition 独家销售主张
（a feature of a product that makes it different from other similar products） competitive advantage 竞争优势
competitive bidding 公开招标
competitive power 竞争能力
competitive price 竞争价格
competitive sale 竞争销售
emotional benefits 情感利益
added value 产品附加值
value added tax(VAT) 增值税
after-sales service 售后服务
decision maker 决策制定者
prospective customer 潜在客户 outside one's budget 超出某人预算
----arrange credit finance extra options 搭售，捆绑销售---tie-in sale (after a couple of months you will wonder how you ever lived without them)
不知道是否合适
I think you are the sort of person who imposes their image on the car, not the other way round.
perceive 意识到
sustainability 可持续性
deodorant n.除臭剂
relationship selling 关系营销
hard-sell marketing 强行推销
favourable payment terms 有利付款方式
niche （特定产品的）用户群--targeted advertising
reach 受众面，所及范围 point-of-sale promotion 销售点（POS）
viral marketing 病毒式营销 finalize v.收尾，完成
sponsorship n.赞助
in favor of 支持
televise:broadcast sth.on television v.用电视播放 consensus n.一致，合意
consensus on/about
consensus that
There is a consensus that...
The general concensus was that...
erode v.腐蚀，侵蚀
erode away
erode one's confidence ubiquity n.无处不在
fragment n.碎片 v.将...碎化
upsurge n.高潮，高涨
There was an upsurge in...
in favor of 支持
pronounce v.宣判
pronounce sb/sth.
sth.be pronounced husband and wife penetration n.穿过，渗透，突破
penetration of at the sharp end 船头；处于第一线；事件的核心
direct response advertising 直接反应广告
fracture v.破裂，折断
exhaust one's patience 磨尽耐心
fast forwarding 快进
rewind v.倒回
premium n.保险费，额外费用 Dancing on Ice 冰上炫舞
tune in 收听+to
tap into 挖掘，发掘
holistic a.整体的
eg.a holistic approach to design
creat a buzz 造势 on the grounds 由于...的原因
pursue sth.致力于（工作，研究） engage oneself in...
devote oneself to...
busine charts: bar chart,line chart,pie chart
release n.新品发布
clear out old stock 清空库存
illustrate v.阐明 double v.翻一番
per capita 人均
altruism n 利他主义 be inconsistent with 与...不一致
starkly adv.明显地，毫不掩饰地 owe ab.money 欠钱
withdraw some money 取钱 be invoiced for the goods =give sb.an invoice 开发票
bet on a horse/race 下赛马的赌注
bet your life 确信=to be sure
put sth.up for sale 出售 be short of money/time/resource/funds
take out a loan 贷款
take out a subscription to a magazine 订阅杂志
remortgage v.重复抵押房产
a demand loan 活期贷款
an installment loan 分期贷款
a time loan 定期贷款 consumer/commercial/industrial/construction/mortgage loan
消费/商业/工业/建筑/抵押贷款
secured loan有担保的贷款
unsecured loan 信用贷款，无抵押贷款
a promiory note 借据
credit n.名声，信用；商业信用
consumer confidence index 消费者信心指数
insolvency n.无力偿付
inflation n.通货膨胀
a policy of borrow and spend 借钱消费的政策
remortgage v.重复抵押房产
to make a down-payment 付定金 aet values will crash 资产价值崩溃
negative equity 负债资产（when your debts are greater than your aets） buoy/buoy up/boost 提升，使振作；给某人带来希望，鼓舞某人
not so much as=le than
not better than=不如
no better than=as bad as
no bigger than=as small as
no richer than=as poor as
no later than=as early as
by far the biggest ..in 与最高级连用
over twice as much ...as 与倍数词连用 very similar/different to
more or le/exactly the same as...相似
more or le 或多或少，大约=about
over 100times more effective no more than 只，仅仅=only
not mre than 最多不过=at most no le than 多达=as many/much as
not le than 至少=at least no more ...than=not any more...than 与...同样不
guzzle v.滥吃，狂欢
eg.They've been guzzling beer all evening.gas-guzzling adj.耗油量大的
cricro n.交叉移动
equation n.影响因素 leverage n.影响，力量
diplomatic leverage by the US 美国的外交手段
cricro v.穿梭往返
intellectual capital 智力资本
budget conscious 预算意识，精打细算
come up for sth(sale/discuion/examination)=to be sold/discued/examined per annum 每年（p.a.）
auditorium n.礼堂，观众席
overheads n.经营成本
refurbish v.翻修，重新装修
come up to 符合，达到，赶上
come up for 到...的时候了
long-term a.长期的
long-term debt/loan:长期债务/贷款
expenditure n.支出
revenue expenditure 营业支出，收益支出
capital expenditure 资本支出，基本建设费用
accounts receivable 应收账款 net a.净得的
net profit 净收入
fixed costs 固定成本
retained profit 留存利润
unprofitable a.没有利润的
debtor n.债务人
dividend n.股利
liabilities n.负债
liability for 对...负有责任
liability to 有...倾向 liability to do sth.有责任做...
repay/serve a loan 还贷 the balance sheet 资产负债表（静态信息）
the income statement 损益表（经营成果-动态） the cash flow statement 现金流量表
port of call 要去的地方，落脚处，要做的事情
annual report 年度报表
snapshot n.简况
snapshot of eg:The book gives us a snapshot of life in the ...proverbial a.众所周知的
plc n.股票上市公司=public limited company公开有限公司 the bottom line:what ultimately matters or is most important.profit after tax 税后利润
do some sums 作预算
Co n.公司=company
Corp n.公司（尤指股份有限公司）=corporation Ltd n.有限（责任）公司=limited
Inc n.有限责任公司=incorporation GBP 英镑
RMB 人民币
EUR 欧元
CHF 瑞士法郎
total revenue 总收入
gro profit 毛利润=主营业务收入—主营业务成本 operating income 营业利润，营业收入
total current aets 总流动资本
net income净收入，净利润，税后利润=毛利润—所得税
total aets 总资产
total current liabilities 总流动负债
total liabilities 总负债
total equity 所有者权益=资产—负债
net change in cash 净现金流=正现金流—负现金流（还剩多少现金）
财务结构分析
资产负债率（%）=（负债总额÷资产总额）×100% Tip：通常来说，资产负债率越小，表明企业的长期偿债能力越强；该比率过高，表明企业的财务风险较大，企业重新举债的能力将受到限制。该比率≤75%为佳。
squeeze v.紧缩资金
redundancy n.裁员。冗余
material costs 材料成本
administrative costs 管理费用
distribution costs 运输成本
overheads 一般管理费用
labour costs 劳动力成本
development costs 开发成本
advertising expenditure 广告费用
finance costs 财务成本
automatic drop off 非人工的自动停车点
outsourcing a.外包的
retailing chain 零售业连锁经营
complementary a.补足的，互补的，补充的
company director 公司主管
politician 政客
retired employee 退休工人 civil servant 公务员（是属于文官，只是执行政策，不参与制定政策） sort out 解决（问题）；弄清楚
be accused of doing sth.被指控做了··· hold on,hang on 坚持，等待
executive n.行政领导
live on 以...为生 due a.欠下的，应给的 +to
live off 靠...挣钱（过活）
bizarre a.古怪的，奇异的
eg.Dancers in a rather bizarre costume.
bule-chip companies/shares 蓝筹公司/股份
hindsight n.事后聪明
with/in hindsight
eg.With hindsight,I should have seen the warning signs.
private sector 私营部门
e-commerce 电子商务 n.
coverage n.报道 financila management 财务管理
candidates 考生
applicants 申请人 attendants 出席者
participants 参与者
prospectus n.招生简章 and so forth 等等
family commitment 家庭义务
opt for 选择
not so much as 连....都不肯/没有；与其说....不如说 eg:They left without so much as saying goodbye.
open up with 展现，显示
all round 从各方面来说
thrive v.兴旺 come off 脱落，分开 since coming off the course 自从学完这个课程 plump for (经过仔细考虑后)选择，选定
statute book 法令全书
come by 得到，获得
come up 发生
come out 出现，显露
come off 离开，脱离
formula 公式，配方
incentive n.激励某人做某事的事物
induction course 入门课（向新雇员、新成员等介绍情况、要求等）
appoint/designate v.指派
sift through 筛查
PC=personal computer group them in one section 把他们集合在一起
be looking to do sth.正期待做 have a stake in sth.与...有利害关系
bring on 使...发展；加速...成长 acce v.接触
lose sight of 忽视
ingenious a.巧妙的 cost the earth 花费一大笔钱
pay/charge the earth eg.It must have cost the earth.refurbish v.翻修
come to a halt/stop 停止
placement 定位，放置 n.purchasing power 购买力
online trading 网络购物，网络交易 guru/uru n.大师，专家，权威
intelligence n.情报
in mint condition 崭新的，完美的
despatch v.派遣，发送=dispatch
mark v.标出，表示
in stock 有库存
out of stock 没有库存 racquet n.球拍=racket
negative feedback 不满的评价
lead-time :the time from order to delivery
the nuts and bolts of ...具体细节~ pharmaceutical company 医药公司
haulage（货运业） company 运输公司 maker of nuts and bolts 零部件生产商
maker of motors 发动机生产商 tender v.投标
tender for
integral a.构成整体所必需的
squeeze v.榨，挤
squeeze an orange 榨橙子
squeeze out of busine 挤出市场
squeeze money out of sb.榨取某人的钱财
wield power/influence/authority 拥有权力
merchandise n.商品
layway n.分期累计预付购物法
wield v.行使，发挥
squeeze through 挤过，勉强通过
regulator n.管理者 owe sb.much money=owe much money to sb.
owe to 归功于
act as 担当，充当
in effect 实际上，本质上
pa on 传给，转移 hold on to 抓住不放
hold on to one's dream
intervene in 干涉
check-out counter 结账柜台
tile n.瓷砖
bathroom tiles laminate n.薄板
laminated material
laminate flooring 层压板
payment terms 支付条款
substitute n.替代
extension n.延长，扩建 seasonal discount 季节性折扣
exclusivity n.专有权，排他性
small claims court 小额索赔法庭
stain v.弄脏，玷污
spot v.认出 vacuum cleaner n.真空吸尘器
for the time being 暂时（与ing 搭配） negligence n.疏忽
on the second occasion 第二次
on offer 供出售，出售中
prudence n.审慎，慎重
inferior （to） 较低的，次等的
a letter of complaint 投诉信
owner's manual 用户手册
customer service department 客户服务部
lithium n.锂
ion n.离子
lithium ion battery 锂离子电池
leading a.最好的，最重要的
portable a.便携的
portable music player 随身听 warranty n.保证
under warranty 在保修期内
out of warranty 不在保修期内 a three-year warranty 3年保修
投诉信的措辞和结构：
1.摆明事实
2.提起投诉
3.提出解决办法
4.表明立场
Tip:每一封投诉信都要向对方表明，他们的过失给你带来了不便。可以直截了当的说，或者具体说明对方过失造成的不良影响。 投诉信的注意问题：
1.确保投诉有利于解决问题
2.投诉要有根有据
3.避免使用消极斥责的语气，保持乐观、客气的态度
4.强调问题对公司和你所造成的不便
5 .不要拿自己并不打算去做的事情威胁对方 leadle a .无铅的
leaden a.沉重的，浅灰色的
engaged a.订婚的，电话占线的
engaged tone/signal 忙音
put through 接通电话
请不要挂机：One moment.
Hang on.
One second.
Hold on.
Just a minute.pallet n.托盘，货板
rewarding a.有益的
inform sb.about sth.告诉某人某事
reminder n.提醒
rememberance n.回想，记忆
memorandum n.备忘录
a reminder of 对...的提醒 亲人或只知职务不知姓名的人，落款常用Yours Cordially.further communication 进一步交流
make a resolve to do sth.决心做某事
写作注意方面：
1.具体阐述（时间、日期等信息可编撰） 2.写作任务需全部涵盖（单独成段） 3.每个段落2-4个句子（复杂句），简单句一般用在开头和结尾，用来总述
remedy the situation 补救
approach v.接近，着手处理
approach sb.about sth.和某人接洽某事
relevant a.有关的，相关的
reluctant a.不乐意的，不情愿的
relative a.相对的
relent a.使温和
specialize in 专攻，专门研究
outline plan 计划概要，规划纲要
advisory service 咨询机构
credibility n.公信力，信用度
legal situation 法律状况
brochures n.宣传册 appropriate a.适当的，恰当的
pertinent a.中肯的
acute a.严重的，急性的 persistent a.坚持的，固执的 lobby for 游说
mandate n.命令，指令
initiatives n.计划
inclusive a.包容性的 managerial a.管理的，经理的
managerial qualities 管理素质 circulate v.循环，传播
eg:Rumours began circulating that...spot v.发现(when they are difficult to see or recognize)
spot sb.doing sth.
descend v.下——to move from a higher level to a lower one descend to/from/into...
ascend v.上升
hover v.徘徊；盘旋；hover over/above摇摆不定；hover around/between;浮动 latitude 纬度
longitude 经度
attitude 态度
altitude 海拔 make of 处理，利用
beneath prep.位置在...下方；级别、地位低于...somehow adv.不知怎的
decline 是指力量，权利，数量的减少； descend 是指在空间上的下降
charisma 个人魅力
not be out of the woods yet 尚未摆脱困境，尚未渡过难关
lose/save face 丢脸/保全面子
fight sb's corner 为...辩护，维护
get tough on/with sb.对....很严苛——be strict or firm with/on sb.
resentment n.怨恨
resentment at/against/of
feel/bear resentment accusation against/of/that ...take offence at sth.因某事而不悦（生气）；对...生气 take the blame for 承担...的责任
important qualities for a manager to poe: 1.delegate responsibility 下放责任 2.plan effectively 有效计划
3.motivate their staff to perform 激励员工 4.handle people sensitively 敏感地处理人际关系 5.organise work efficiently 高效地安排工作
6.recognise and reward good performance 表彰并奖励员工的良好表现 7.take tough decisions 果断决定 8.lead by example 以身作则
9.inspire confidence and respect 激发信任和尊敬
10.communicate their vision and ideas 交流想法和观点 11.co-operate with other parts of the organisation 合作
12.be creative and have innovative ideas 富有创造力和创新思维
Idioms：
1.can't see the wood for the trees 一叶障目，不见泰山 2.lose face 丢脸
3.have tunnel vision 井底之蛙/目光短浅
4.bite off more than you can chew 一口吃成胖子/不自量力 5.too many chiefs,not enough Indians 将多兵少 6.cut corners 走捷径/抄近路
7.throw money at the problem 花钱解决事端 8.open a can of worms 捅了马蜂窝 9.be a yes-man 好好先生
in the dock 在码头；受到质疑
ferry n.轮渡
man v.操纵，使用
respond to 对....回应
state-of-the-art a.达到最先进技术的
extension n.延期；补充
letters page 来信专栏
stre-relieving things 缓解压力的方法 I„d strongly recommend...take out 拿出
take out time to do sth.抽出时间做某事
take the stre out of ...把...扔掉，赶出
modest a.适中的
modest income/progre 不太高的收入/不太大的进展
feel fresher 重新振作=refresher
read the news over a coffee 在喝咖啡的时候读报纸
fell asleep over a book 在看书的时候睡着了
tonic n.滋补药
A good laugh is a great tonic.开怀大笑是最佳良药
build up 增长，增强
retail group 零售集团
senior managers 高级管理人员
be out of touch 和....脱钩
devise v.设计
management consultant 管理顾问（师）
immature 不成熟的
trustworthy 信得过的
hypocritical 伪善的、造作的 eloquent 巧辩的
sweet-talk 花言巧语的
enjoy great prestige 享有很高的声誉
not widely recognized or understood in the country 在国内没有得到广泛认可和理解 the performance as a whole has been up and down 整体表现时好时坏
one-sided a.片面的
hypocritical a.伪善的
superiority n.优势，好于，强于 sagacious a.聪明的，睿智的
loquacious a.多话的，健谈的
buzzword n.(重要的)专门术语
entrust v.委托，交托
entrust sb.with sth.
entrust sth.to sb.It takes sb.some time to do 某人花了...时间去做 spend some time on../in doing....花...时间做...consume v.消费
splurge v.挥霍
squander v.浪费，挥霍
denounce/condemn v.谴责
rebuke v.斥责
on the spot 当场，现场
hopelely adv.无望地，绝望地
humanly poible 人力所能及的
superciliously ad.傲慢地
progreively ad.渐进地
straight a 笔直的
straight ad.笔直地，直接 busine report 写作ABCD原则： accurate 、brief 、clear 、decisive feasibility report 可行性报告
investigative report 事件调查报告
survey report意见调查报告
evaluation n.评价，评估
redundant a.累赘的 superfluous a.多余的
elaborate a.精心的
topical subject 热门话题
shoot v.拍摄
conservation n.保护
casual a.漫不经心的
earnest a.真诚的
situational interview 情景面试（given a hypothetical incident） computer/panel/nondirective interview 计算机/小组/非定向面试 on account of 相当于because of ，表示原因，后接名词、动名词
global warming 全球变暖
documentary n.纪录片
footage n.影像片段 Catering to 迎合，为...服务
submit a report 提交报告
be attributed to 归因于
propose v.提议 supererogatory a.职责以外的
supereminent a.卓越的
superempirical a.超经验的
exce profit 超额利润
corporate university 企业大学
be on the wrong track 不在正轨，走错方向
job training 工作培训 censure n.责难
intimidation n.恐吓，威胁
coercion n.强制，威压
cunning a.狡诈的，狡猾的，巧妙的
a cunning plan 巧妙的计划
commodity n.有用的特性
in consort 和...一起
notwithstanding adv.虽然，尽管
enervation n.衰弱，虚弱
high flier 高材生
head for 前往
head for/towards/back specialist fairs 专业招聘会
hit the road 出发，启程
hit the shop/street 大量上市 hit the headlines——to be reported widely on TV,in newspapers hit the bottle——to start drinking too much alcohol regularly eg:After his marriage failed,he hit the bottle big time.
prestigious a.享有声誉的，声望很高的
a ~ literary award 享有盛名的文学奖a highly ~ university 久负盛名的大学
In general 大体上
In respects 在某些方面
in parallel 并行的，并联的 Corporate social responsibility(CSR)企业社会责任感
four-wheel drive:4*4 四驱车 environmentally conscious 有环保意识的
hi-fi 高保真的收音机，录音机
short-haul a.短距离的，短程的
jeopardy n.危险
deathtrap n.危险的地方
gear v.使适应，使适合+to
quota n.配额
quota on/for
in exce 过分，过多
reduce to 减少到+n./gerund（动名词）
a balanced ecosystem平衡的生态系统 mechanism n.机制
mechanism for (doing) sth.eg:existing mechanisms for decision making mechanism to do sth.
obscure v.使...不显著；变得模糊
surplus n.剩余（量）
surplus of eg:a surplus of crude oil 原油剩余
havoc n.混乱；浩劫；大破坏cause/create havoc
concerted effort/action 一致的努力/行动
penalize v.对待...不公平；惩罚
penalize sb.for (doing) sth.truth of the matter 事实，事情真相
frank opinion 真实想法
make a resolution 下决心
equitable a.公平合理的；公正的
clutch of 一小群，一小束
a clutch of eggs 一窝蛋
catastrophic 灾难的
conceive v.设想，构思，怀孕
contrive v.图谋，发明 be liable for 对...负责任
monetary policy 货币政策
a decline in 在...的下降 on average平均
above/below average 在平均水平之上/之下
reduce by 减少了~~
reduce to 减少到~~
during/in/over 在....期间
of ...的
waste disposal 垃圾处理
landfill 垃圾掩埋
incinerated 垃圾焚烧的
recycled 回收
contradiction n.矛盾
dilemma n.进退两难
quandary n.困惑
antagonistic a.敌对的
illusionist n.魔术师
emit v.排放——emiion n.
startling adv.使人惊奇地
otherwise 否则，要不然
stakeholder n.利害关系（持有）者
a recycling scheme 回收利用计划
high-street bank 大型银行
permanent staff 固定员工
temporary contracts 临时合同
payment terms 付款期限
walk the talk 说到做到
permanent addre 常住地址，永久地址
Triple Bottom Line 三重底线
transparency n.透明度
prudent a.谨慎的
environmental advocacy group 环保倡导组织
stop doing 停止做某事
stop to do sth.停下正在做的事来做..某事 object to doing sth.反对做某事Do you object to my smoking?
关于开会: 1.on the agenda 议事日程上的
2.take the minutes 做会议记录
3.adjourn v.（ 使会议、审讯）暂停adjourn for/until
4.chair 主持=in charge of/running 5.sum up=summarise
6.butt in =interrupt
7.move on=go to the next point 8.be better placed to do=has more expertise on this subject
call/bring （a meeting） to order 会议开始（开会时的惯用语）
bring one's attention to 让某人注意（听、看）
call on sb.要求某人做某事 To addre the iue 谈起这个问题
enterprise ethics 企业伦理
resumption n.恢复
expertise n.专门知识，专家意见
amendment n.修正
attend to 处理，料理
append to 添加
outside job 兼职工作
speculate v.做投机买卖+in/on personal gain 个人利益（所得）
customer data 客户资料
pa on...to 传递，转移
insider dealing/trading 内幕交易
breach of confidence/trust 泄密
bribery n.受贿
mielling n.误导，强制性销售
whistleblowing n.告密，举报
agitate v.使...激动
busine/corporate/enterprise ethics 企业道德
securities n.证券
security n.安全 incite v.激励，刺激
good deal 划算的交易
negotiating partner 谈判对象
accomplish +n.
win/thrive +at
explain/justify +宾语：解释
claim for 要求 account for 解释
take the responsibility for 承担...的责任
to be held responsible 被认定该对...负责eg:He was held responsible for the great lo.environmental group 致力于环保的团体
to some extent/degree/size 到...范围/程度/尺寸
in some size 以...尺寸
go in for the kill 尽最大努力完成
stuck v.被刺穿，被粘贴在...be covered with 被覆盖
cover in 完全被...覆盖
plaster v.在..抹灰 in reserve备用
on standby随时待命
backup n.后援，备用物品
shutdown n.停业，关闭
as...as can be 不能再...，非常...
fairly traded 公平地交易
all day long 一整天 fail to do 没能做到
be unable to do 不能
method n.具体处理某事的方法 way n.方法，态度，样子
look on 旁观，认为
focus on 集中注意力于 highlight v.使显著
point at/to 指向
point v.强调（直接跟宾语） come acro with 提供（所需的钱或情况）
come up with 提出，想出 almost 常与 no,never,nothing 连用表示几乎没有，几乎不 much 和 not 连用表示不多，不怎么好
not completely 不完全
not nearly 远远不，根本不
innovative 新颖的，有创新精神的
imaginary 想象的，虚构的
inventive 有创造力的
current 通用的，流行的
overhaul v.仔细检查，改革 capitalise on 利用
rectify v.纠正，修正
rectitude n.诚实，正直
innovation
two broad categories 1.evolutionary innovations2.revolutionary innovations want-satisfying goods 满足需求的产品
disrupt v.破坏，扰乱
subjected to 使...经受
evaporate v.使...蒸发，使...消失
expenditure n.支出，花费，费用
bulky a.庞大的，体积大的
a bulky parcel 大体积的包裹
wield v.运用，行使
state-of-the-art a.使用最先进技术的，达到最新水平的
up-market a.高档的 state-of-the-art technology 最先进的技术
value-for-money a.划算的，合算的 unwieldy a.不便搬运的，难操纵的~ bureaucracy 难以控制的官僚机构 erratic a.不规则的，不确定的eg:His breathing wad becoming erratic.compact a.紧凑的，小巧便携的
a compact camera 袖珍照相机
a compact car 小型车
prize draw 抽奖
enter you for a prize draw 让你参加一项抽奖 consumer perceptions of brands 顾客品牌意识
positive impreion: durable 经久耐用
light and handy 灵便轻巧
good safety property安全性能良好
stable signal 信号稳定
clear images with minimal distortion 图像逼真
provide self-check functions 具备自检功能 efficient/specialized after-sales service 高效专业的售后服务
negative impreion: downmarket 低档的
overpriced 价格过高的
counterfeit 假冒伪劣产品
copycat products/parody 山寨品牌
high failure rate 故障率高
noisy 杂音大
high energy consumption 能耗高
low reliability 可靠性差
retail/sell/order at
consist in/with
在于/符合
come in...size
生产，供应...型号
appeal to 投...所好，吸引；上诉=appeal against
comply with 遵从，服从 be sold in...store/shops 在...商店出售
hardware stores 五金店
run/work on 用动力
brand awarene 品牌意识，品牌知名度
comprise v.包括，包含，构成
go downmarket 走低端路线，面向低收入阶层
go upmarket 走高端路线，面向高收入阶层
statiner's 文具店
hobby shop 玩具模型店
upholstery shop 家具装潢用品店
optician shop 光学仪器店/眼镜店
horticultural shop 园艺店
kitchenware shop 餐具店
fulfill a real need 满足实际需求
electronics n.电子产品
luxury n.奢侈品 a.奢侈的
full capacity 全容量，全部能力
sophisticated a.先进的，复杂的，尖端的 versatile a.多才多艺的
seductive a.有诱惑力的
substitute n.代替者 the seductive power of advertising 广告的诱惑力
seductively adv.充满吸引力地，诱人地
brainchild n.脑力劳动的成果
brainchild of
valve n.活门，阀门
prototype n.原型，雏形prototype for/of
eg.a working prototype of the new car humidity sensor n.湿度感应器
sensor n.传感器，探测器
censure n.责难，非难
sensory a.知觉的，感觉的
censor n.审查员
humidity n.湿度，湿气 humanity n.人类，人性
humility n.谦逊，谦虚
humiliation n.耻辱，丢脸
a paport to sth. ....的手段
patent on/for 专利
mi the point 忽视要点
ignorant a.无知的，不了解的
blockbuster n.让人惊讶的巨大成功；重磅炸弹 sales growth 销售增长
gro profit 毛利润
operating profit 经营利润 enterprise profit 企业利润
market capitalisation 市场资本总额
total shareholder return 股东总回报
paradox n.悖论，矛盾
spiral v.螺旋形上升
come up with 提出，想出，赶上，走近
setback n.挫折
see sth.through 做完
pricey a.昂贵的
reinvent v.重造，完全重做
see through sb's deceptions 识辨某人的骗局see me through all the hard times
stand up to 勇敢面对；抵抗；禁得起，抵得住
teething n.婴儿出牙的阶段（比喻创业阶段，工作初期）
contract out 外包出去
contract sth.out to
Idioms：
1.go pear-shaped 搞砸了
2.stumbling stock 障碍物，绊脚石
3.start from scratch 从零开始，白手起家 4.reinvent the wheel 白费力做
5.plain sailing平安航行（比喻事情一帆风顺） 6.spiral out of control 不断急剧上升
7.teething problems 工作初期遇到的一些不可避免的问题 8.middle ground 中间道路，中间观点（妥协）
I will hold you personally responsible if anything goes wrong in this project.要是这个项目出现任何差错，我就拿你是问。
meritorious a.值得嘉奖的
lucrative a.合算的，获利的
promotional a.推销的，晋升的
diplomatic a.圆滑的，婉转的
tentative a.试验性的，暂定的
inerrant a,.无误的
tentative conclusion 初步推断，试验性结论
in correspondence to 与...一致，与...相称
courtesy n.礼貌，礼节
quote v.报价
replenish v.补充
append v.附加 disclose v.透露，泄露
grumble 抱怨
murmur 小声说
grudge 怨恨，嫉妒 mumble 含糊地说话
telecommunications 远距离通讯
pitch n.推销行话
make a pitch 为...做宣传
sales pitch 叫卖语 make sb's pitch for sth.=try to persuade sb.to do sth.be held liable for 对...负责
fool around with 玩弄，戏弄
commit oneself to 承担义务，做出保证
aghast a.吃惊的+at
deal with 打交道，交易
scope =opportunity,outlet 施展机会，发展余地eg.Give someone scope to show his ability.commit...to 托付，交付
commit sth.to writing 把...写下来
sales slip 发票，销售单
sales pitch 推销行话
dynamic n.动力，活力
reverse v.改变，推翻，撤销
~ a decision/policy/trend/proce
exploitation n.剥削，榨取
busine angels=angel investor投资天使，天使投资人
parasol 遮阳伞
telescopic a.可伸缩的
reforge v.再造，新造
repine v.抱怨
hamper 妨碍
endorse 赞同，支持
facilitate 促进，帮助
think highly of 对...评价很高，认为...很好
predominantly adv.主要地
make some conceions on 做出让步
utmost aim 最高目标
proximal近似的，邻近的
raw material 原材料
authorize v, 授权，委托 emancipate v.解放，释放
explicit a.明确的
explicate v.解释
implicate v.暗示
implicit a.隐含的
marginal cost 边际成本
sovereignty 国家主权 bespoke a.定制的
accordingly adv.因此
practice n.做法，惯例
give credit 允许赊欠
grovel v.向...卑躬屈膝+to
~ to sb to do sth
inaugural 就职典礼的
break off 突然停止，中断
break in 打断，闯入
indispensable 不可缺少的 commute v.通勤+to/from/between
subsidised transport 有补贴的交通
congestion n.拥挤
traffic congestion 交通拥堵，塞车
rush hour 高峰期 give a lift to someone 给某人搭便车
teleconferencing 远程电信会议
car share scheme 拼车计划
travel expenses 交通费用
tavern n.酒馆，酒吧 hostel n.招待所
motel n.汽车旅馆
caravansary n.大旅馆，大旅社，商队旅社 double room 双人房
big single room 大床房
standard room 标准房
superior room 高级套房
deluxe room 豪华间
studio room 工作室型客房 multi-functional room 多功能客房
combined-type rooms 组合客房
conspiracy n.阴谋
sedition n.扰乱治安
productivity n.生产力
peripheral 外围的
persuasive 有说服力的
perspective 透视的
persistent 坚持的
avail v.有用 prosecute v.检举
you all made it 都及时到达了
go through 参与，经历 debriefing seion 交流会，汇报会
jib at 拒绝接受
现在进行时和be going to 在表示“安排、决定”时一般可以替换 be going to 表示个人的决定和意图； 现在进行时表示一种安排。
will 和 be going to 表预测时也可以互相替换，但be going to 把握性更大。
launch v.推出，开展
attain v.达到目的，取得成就
aume v.假设，承担 scrutiny n.仔细检查
embody v.赋予
illuminate v.阐明
unanimously ad.全体一致地
anonymously ad.匿名地
autonomously ad.自制地
freeloader n.白吃白喝的人
arduous a.艰难的
an arduous task 艰难的任务 nerves of steel 超人的胆量，巨大的勇气
give them a treat 盛情招待
break the ice 破冰
an enhanced image 提升的形象
at ease 自在，舒心
1.go wrong 出错，变坏
2.get ready 准备
3.get involved 使...参与 4.get married 结婚
5.get somewhere=making progre 有一些进展 6.get nowhere 没有进展，徒劳
7.go somewhere 出去走走，上厕所
8.go bankrupt 破产
9.go crazy/mad/pale/blind 发疯/脸色发白/失明
10.get lost 迷路
bewilderment 困惑
perplexity 困惑，迷糊
prestige of 名声，名望
make a pitch 做宣传
trial period 试用期
one way or another 用某种方法 open plan office 敞开式平面办公室
partition n.隔板
companionship 交情，友谊 monotonous a.单调乏味的
a monotonous diet 单调的饮食
acquisitive a 贪得无厌的
spoon-feed v.填鸭式灌输（信息）
free hand 自由发挥
give sb a free hand compatibility n.相容性，兼容性
compatibilities of flavours
lay out 布置，设计 suitability=compatibility
The Michellin Guide 米其林指南
promiscuous a.混杂的
cost of living 生活成本
low incomes 低收入
job market 就业市场 consumer confidence 消费者信心
private company 私营企业
ratio 比
rate 率
subsidy 津贴，补助金
benefit 利益，广义上的津贴
pension 养老金，退休金，年金
welfare 福利
perk 额外津贴，特权，利益
allowance 零用钱，津贴，限额 stipend 薪水，定期津贴，奖学金
foreign imports 国外进口
trade deficit 贸易逆差，贸易赤字
free/open market 自由市场
buying power 购买力
relocate v.搬迁
~to/in
~sth.to sth.
distributor n.经销商
consumer aociation 消费者协会
civil servant 公务员
economic receion 经济衰退
unemployment/child/disability/sickne/maternity benefit 失业/儿童/残疾/医疗/产妇津贴
balance of trade 国际贸易差额
outsourcing n.业务外包
endorse v.赞成 philanthropist n.慈善家
good Samaritan 助人为乐者
handout n.施舍物 channel through 在...上开道；通过...行动
be on one's agenda 在某人的议事日程上
tycoon n.巨头
media/property/busine/newspaper tycoon
welfare state 福利国家
alleviate v.减轻，缓和 alleviate the problem/situation/suffering
thrive v.茁壮成长，繁荣（植物）
prosper v.繁荣，成功（生意，国家）
be accountable to 对...负责
put a brake on 控制，抑制
dwindle v.减小，逐渐变小
undermined a.被侵蚀的，暗地里被破坏的
compaionate a.有同情心的 lay down 制定
embezzlement 贪污，侵吞
confiscate v.没收
appropriation n.挪用
embezzlement n.挪用，擅用
speculate v.猜测
peaks and troughs 大起大落，起落交替
a fraction of 很少的部分
a fraction of a second 一下子，很快
be/become/grow/get accustomed to习惯做+（doing） sth.
Tax exemption 免税
go into effect 实施，生效
on a commiion basis 按佣金制
cash register 收银机
pensionado program 退休人员激励计划
creep up 向上爬行（缓慢上升） linen n.亚麻，亚麻制品
a linen jacket 亚麻夹克衫
to be handy 方便的 exempt a.免除的+from
exempt from import duties 免除进口关税 pa up 拒绝+a chance/opportunity/offer
the story of ....的详细情况 laid-back atmosphere 悠闲的气氛
exotic a.异域的，国外的
exotic birds/places Great Lakes 北美五大湖
newsletter n.通讯，简报，业务通讯
expedition n.远征，探险
get in on the ground floor 抢占先机
pa out 昏倒，昏迷
pa for 被认为，被当做
at the expense of 以...为代价
moist a.微湿，湿润的（褒义）
damp a.潮湿的，湿气重的（贬义）
sloppy a.潮湿的，湿污的
quality of life 生活质量 carrot n.胡萝卜（诱饵）
the shade catches up with you 阴影笼罩着你
take the plunge 最终决定冒险做
without giving it a second thought 毫不犹豫 to have it both ways 两全其美，两者兼得
step up 加快，加速
irrespective of 不论，不考虑
sabbatical n.公休假
on sabbatical 在度假
instantaneous a.立即的，瞬间发生的
magnitude n.大小，重要的程度
delicate a.棘手的，需要谨慎处理的
a delicate matter/letter
delicate negotiations
lucrative a.有利可图的，赚钱的
lucrative busine/market/contract redundancy payments 裁员费
provocative a.激起讨论（深思，好奇心）的 economic globalization 经济全球化
economic =to do with the economy economical=saving money
taste bud 味蕾
comprehensive a.综合的，全面的，无所不包的
integrated a.完整的，互相协调的
blurb n.书的内容提要，新产品简介 global economy 全球化经济
the mobile workforce 流动性劳动力资源
come into sth.卷入，涉及某事
be preed for time/money/cash 紧缺时间/资金/现金
endeavour to do sth.竭力做到，试图或力图（做某事）
show off 炫耀，卖弄
show in/out 领入/送出（客人）
first-hand a.直接的，第一手的
ample a.富足的，宽敞的
take time to do sth.花时间做某事
spend sometime in doing sth./on sth.numerous a.众多的，许多的
motif n.主题，主旨 open one's mind to sth.使某人善于接受
mentality n.智力，心态
move to 搬到，移到
move towards 向...靠近，走近counterpart n.对应的人或物
bridge the gap 弥合空隙
aure v.保证，使自己确信
aure sb.that/aure sb.of sth.ensure v.确保，保证=insure（美）
ensure sth./ensure sb.sth.reaure v.向...再保证；使放心，使消除疑虑
taboo n.禁忌，忌讳 hindsight n.事后聪明
with/in hindsight
clamp down+on 取缔，压制 elicit v.使谈出，使透露；诱出（回答）
evacuate v.疏散，撤退 impart v.传授，告知，给予
intercultural communication consolidate v.巩固，使固定
contrive v.设计，发明
heave v.举起，使起伏 pragmatic a.注重实效的，实干的，实用主义的
receive a busine card 收到一张名片high up n.高级官员，要员
demographic a.人口统计学的，人口学的
Report 的格式
1.Report on
2.Instruction
3.Findings
4.Conclusion
5.Recommendation 关于建议书，写法和报告基本相同，但是通常推荐部分的比重更大。
get straight down 直接地
flat a.不景气的，不兴旺的
so far 到目前为止 put out 使不方便，打扰
eg:I hope I am not putting you out.ramp things up a bit 事情况好转
lose no time to do sth.立即干某事
give sb.a lift 顺便载某人，让某人搭便车
other than 除了
in nature 本质bona fide 真实的，真诚的
on...basis 在...基础上
answer v.使满足
smudge v.弄脏
on other occasions
specification n.规格，说明书 peripheral a.次要的，外围的
catchment n.（招生）来源地区 buy sth.on credit 赊购
downturn n.经济低迷期/衰退期 a CV should definitely be included: 1.personal details 2.education and qualifications 3.working expeirence(action words;don't mention roution;relate skills to the job) 4.interests and achievements(short and to the point) 5.skills(language,computer,driving) 6.referees
trial n.讨厌的人，棘手的事
trial order 试订购 canton n.瑞士的州，法国的区
Canton n.广州
awarene
brand ~ 品牌意识
environmental protection ~ 环保意识
raise ~ 提高意识
mandatory a.强制性的
mandatory contribution 强制性缴款
mandatory system 托管制
initiative
1.the ability to make decisions and take action 2.control
eg.Why don't you take the initiative and ask him out? 3.law
4.plan
rule out 排除，消除
aquire v.获得，收购
acquired right 既得利益
acquiring corporation 收买股权的公司
expanded reproduction 扩大再生产
expanding industry 扩张中产业
set-up cost 开办费，准备成本
set-up time 开业准备时间
set-up expense 开业准备费用
redundancy n.解雇，失业
redundancy pay/payment 遣散费 close company 股份不公开的公司
closing n.结账，收盘
closing day 结账日 closing the books 结账
divest v.剥夺，摆脱---to strip
logistics company 物流公司
mergers and aquisitions(M&A) 企业并购
