酒店服务技能比赛英语口试参考题库
（一）客房服务员（中式客房铺床） 题型一：中译英部分
1.您可以在房间直拨国际长途。
You can make IDD call in your room.2.我们提供快洗服务，加收50%的额外费用。
We have expre service at a 50% extra charge.3.我想要一个客房送餐服务。
I would like to have a room service.4.在房间上网是免费的。
It’s free of charge to use Internet in the room.5.这个房价是海景房。
The room enjoys the ocean view/ sea view.6.酒店为客人提供免费的擦鞋服务。
The hotel provides free shoe shining service for its guests.7.您需要我们什么时候打扫房间?
When would you like me to clean your room? 8.现在可以为您开夜床吗？
Good evening.May I do the turn-down service for you now? 9.我的房间现在还没打扫过，已经12点了。
My room hasn’t been made up yet.It’s already 12:00.10.如果您有问题，请随时找我们。
If you have any problems or requests, please don’t hesitate to let us know.11.我向您保证，这类事情以后不会再发生了。 I aure you it will never happen again.
1 12.营业时间是上午9点到晚上10点。
The busine hours are from 9:00 a.m to 10:00 p.m.13.酒店有自行车出租吗？
Is it poible to rent a bike here? 14.房间有保险箱吗？
There is a safe in your room.15.请接受我代表酒店向您道歉。
Please accept my apology on behalf of the hotel.
题型二：英译中部分
1.Housekeeping, May I come in? 我是客房服务员，可以进来吗？
2.There are two laundry bags in the wardrobe. 衣柜里有两个洗衣袋。
3.Check the items you like for your meal on the door knob menu.
在门把手菜单上查一下你们喜欢的食物。 4.I need one more pillow please. 我需要加个枕头。
5.The air-conditioner doesn’t work.空调坏了。
6.We’ll dry-clean the dre. 我们将干洗这条裙子。
7.When can I have my laundry back? 我何时能取回洗的衣服呢？
8.We will take your bags for you.Just a moment, please.
我们马上给您拿行李，请稍等。
9.If you have any problems or requests, please don’t hesitate
2 to let us know.
如果您有问题，请随时找我们。
10.Put your laundry in the wardrobe.It will be picked up every morning.
把你们要洗的衣物放进洗衣袋。每天早上都有人来收。 11.We will always be at your service.
我们随时为您服务。
12.The service directory is on the writing desk.
服务指南在写字台上。
13.Local calls made from the hotel room are free of charge.在房间内打市话是免费的。
14.Here’s a letter for you, Mr.White.
怀特先生，这儿有您的一封信。
15.I will put some hangers into your closet. 我会放一些衣架在您的衣柜里。
(二) 餐厅服务员（中餐摆台） 题型一：中译英部分
1.请问您预订的用餐时间是什么时候？
May I know the time for your dinner reservation? 2.对不起。我马上去给你催一下你的菜。
I’m very sorry.But I’ll go to rush your order right now.
3 3.这是菜单。服务员马上就来。
Here is the menu.The waitre will be with you in a moment.4.对此造成的不便，我们非常抱歉。
We are terribly sorry for any inconvenience caused.5.我们会尽快给您答复。
We will answer you as soon as poible.6.您现在点菜吗？
May I take your order now? 7.包间的最低人均消费是200元。
The minimum charge for a private room is 200 Yuan per person.8.我想要张能看见花园的桌子。
I want a table with a view of the garden.9.您喜欢坐靠窗的位置吗？
Would you like the table by the window? 10.你们都有些什么风味的菜？
What kind of cuisine do you serve in your restaurant? 11.您预订了一张靠窗的两人桌。
You reserved a table for two by the window.12.我们给您换到非吸烟区。
We will change you to the non-smoking area.13.您想尝尝我们的招牌菜吗？
Would you like to try our house specials? 14.先生，点菜前想喝点什么吗？
Would you care for a drink before you order, sir ？ 15.这是您的信用卡和发票。
Here is your card and invoice.
4 题型二：英译中部分
1.If you have any further enquiries, please don’t hesitate to contact me.
有任何问题，请尽管询问。
2.We’ll give you a 10%(ten percent) discount.
我们给您九折优惠。
3.Your name and room number, please?
请问您的姓名和房号？
4.May I have a print of your credit card? 能不能刷一下您的信用卡？
5.Please don’t leave anything behind.
请别遗忘您的东西。
6.Would you sign here, please? Here is your receipt. 请在这签名，这是您的收据。
7.We will have you seated as soon as we get a free table.一有空桌，我们就安排你们坐下。 8.In our hotel we don’t accept tips.
我们饭店是不收小费的。
9.What’s your recommendation for us?
您给我们推荐什么菜？
10.We accept Master card, Visa, Great Wall, and so 我们接受万事达卡，维萨卡和长城卡等。 11.It looks good, smells good and tastes good.
这道菜色、香、味俱全。
12.There is a street where the local food is served.
有条街提供当地小吃。
13.May I know your name and room number?
您能告诉我您的名字与房间号吗？
on.5
14.How long does it take from here to the airport?
从酒店到机场要多长时间？
15.Could you give us a brief description of the Chinese food? 能不能简单给我们介绍一下中国菜？
（三）餐厅服务员（西餐摆台） 题型一：中译英部分
1.这是西餐厅，能为您服务吗？ Western Restaurant.May I help you? 2.我想坐在角落里的那张桌子，你能给我安排一下吗？ I’d prefer the table in the corner.Can you arrange it for me? 3.您的牛排是要全熟的还是三分熟的？ Would you like your steak well done or rare? 4.晚餐要不要来点葡萄酒？
Would you like to have some wine with your dinner? 5.你们的美式早餐都提供些什么？
What do you serve for American breakfast? 6.您早餐想吃点什么？
What would you like to have for your breakfast? 7.这是菜单和酒水单。您要先来点开胃酒吗？
Here is the menu and the wine list.Would you like to order an
6 aperitif ? 8.实在对不起，我把菜上错了。
I do apologize for giving you the wrong dish.9.请问您怎么付钱？
How would you like to make your payment? 10.您准备把费用记到您的饭店总账上吗？ Would you like to put that on your hotel bill? 11.我想要杯柠檬茶。
I would like a cup of tea with a slice of lemon , please.12.您要看看我们蛋糕的种类吗？
Would you like to see our cake selection? 13.能不能给我们推荐点好的酒？
Could you recommend some good wine to us? 14.先生，这是酒单，请慢慢看。
Here is the drink list,Sir.Please take your time.15.坐出租车从酒店到机场大约需要30分钟。
It will take 30 minutes by taxi from hotel to the airport.
题型二：英译中部分
1.How would you like your steak cooked? 您希望您的牛排怎么烧？
2.If you need ice cube,please tell me.如您需要冰块，请告诉我。
3.You can try our new Thai style food.您可以尝试一下我们新推出的泰国菜。
4.You can book the tickets in the busine center.您可以在商务中心订票。
5.Is there a Muslim restaurant nearby?
7 附近有清真餐厅吗？
6.When will the bar and café open? 酒吧和咖啡馆什么时间开放？
7.The Reception Desk is straight ahead.接待处就在前面。
8.What would you like to go with your steak? 您的牛排配什么菜呢？
9.Excuse me, could you tell me the way to the supermarket? 您能告诉我怎么去超市吗？
10.It’s our pleasure to serve our guests well.我们能为客人服务而感到高兴。 11.Do you honor this credit card? 你们接受这张信用卡吗？
12.Could you tell me how to use chopsticks? 你能告诉我怎么用筷子吗？
13.I’ve never had any food as delicious as this.我从没吃过这么鲜美的菜肴。 14.What kind of wine do you have? 您这有什么样的葡萄酒？
15.Have you decided on anything, Madam? 太太，您决定点什么菜了吗？
