Date:28 June1995
To:All Training Personnel
From:R.Markham
Head, Training Department
Subject: Providing Clear, Complete Instructions
It has come to my attention that new employees are not performing their jobs satisfactorily.This is the fault of the trainer, not the trainee.You should give clear, complete instructions.
Please follow these guidelines:
1.Give an overview of the task.Make sure the task is understood.
2.Describe each step in order.
3.Describe each step thoroughly.
4.Ask questions at each step.Do NOT ask: Do you understand? Ask: How do we begin? What do we do next? etc.
5.Have trainees repeat the instructions.
请求开具用工证明（ Request for Employment Reference ）
敬启者，
我们公司已收到了约翰布朗先生的求职信，他申请的职位是公司总经理助理一职。我们知道这位求职者曾经在贵公司工作过。因此，如果贵公司能提供布朗先生的一些个人情况，包括在公司任职的时间，行为表现评价和离职原因等的证明信，我们将不胜感激。请告知您的证明函是否需要保密。提前感谢您的合作。
您的忠实的,
XXX
XXX 公司
Date: October 20, 2008
Dear Sir:
We have received an application for employment from Mr.John Brown, seeking a position with our firm in the capacity of general manager’s aistant.We understand the applicant was previously employed by your firm.Accordingly, we would appreciate a reference on the individual, including confirmation of the dated of employment with you, performance evaluation, and reasons for termination.Please advise whether your reference should be held confidential.Thank you for yoru anticipated cooperation.
Very truly,
XXX
XXX Co.
亲爱的怀特先生，
你方为我方5月10日的订单B278号所供应的照相机已运达。但遗憾的是，几台照相机已严重损坏(seriously damaged )。我们推测是包装不当( improper packing)造成的。
这是第二次出现这样的问题，我方对你方提供的服务深感不满。请确保类似的问题不再出现。否则我们会终止合约( cancel the contract)。
请派人尽快送来6台照相机并把有问题的相机带走(the broken ones)。谢谢！
汉森
销售经理
2008年5月15日
Dear Mr.White,
We have received the cameras of our Order No.B278 of 10 May.But we are sorry to say several cameras have been seriously damaged.We think it was due to improper packing.
This is the second time this mistake has occurred and we are far from satisfied with the service you offer.Please ensure that this kind of problem does not happen again, otherwise we will cancel the contract.
Would you send someone with 6 cameras as soon as poible and at the same time pick p the broken ones? Thank you.
Yours sincerely,
Hanson
Sales Manager
Apology Letter
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening.Unfortu
nately, it is much to my regret that I cannot join you and your family, because I wi
ll be fully occupied then for an important exam coming the day after tomorrow.I fe
el terribly sorry for miing the chance of such a happy get-together, and I hope tha
t all of you enjoy a good time.Is it poible for you and me to have a private meet
ing afterward? If so, please don’t hesitate to drop me a line about your preferable
date.I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards,
Li Ming
Useful Expreions:
1.I must apologize to you for
2.I’m writing to ask you to excuse me for…
3.Please accept my sincere apology
4.It was really awkward for me to damage…
5.I know that new ones can’t compensate for those you have lost.I can only ask you to accept
my apologies.
Dear Mr.Minister
Allow me to convey my congratulations on your promotion to Minister of Trade.I am delighted that many years service you have given to your company should have been recognized and appreciated.
We wish you succe in your new post and look forward to closer cooperation with you in the development of trade between our two companies.
Sincerely yours,
回复询问函
尊敬的琼斯先生：
您于4月9日对我公司产品的询问函已收到，非常感谢！
我公司主要是生产优质的纺织产品。为了让贵公司能全面了解我们目前出口产品的种类，随函附上产品目录和价目单。同时您还可以登陆我公司的网站Http://xxxxxxxxxx.alibaba.com 了解我们的最新产品信息。
期待能得到贵公司更详细的询价函，也希望今后有幸与贵公司进一步建立合作关系。您的忠实的 马克 李
Dear Mr.Jones:
We have received your inquiry about our company product of April 9, thank you very much.
Our company’s major product is high quality textile products .In order to let your company know what kinds of our present export totally , attaching with product catalog and price list.At the same time , you could log in our websiteto get our latest product information .
I’m looking forward to receive your inquiry in detail , and hope to establish further busine relations with you.
Sincerely yours
Mark Lee
May 31.2009
Dear Jones,
We have received your inquiry letter about our company products on 9 April.Thank you very much!
Our company main product is high quality textile.In order to understand thoroughly our export products type at present,with the letter enclose product catalog and price list.At the same time you can also land our campany\'s website Http://xxxxxxxxxx.alibaba.com tounderstand our newest product information.
We hope that we can receive your firm more detailed inquiry letter and will further the cooperation.
Your sincerely,Mark Lee
