常见对话
(1) A: This is our latest product.这是我们的最新产品。
B: When is it going to be on the market? 什么时候上市啊？
A: It will be out next month.下个月即可推出。
B: Could I have this sample free of charge? 这样品可以免费送我吗？
(2)A: Be sure to call me if you need anything.如有什么需要，请叫我。
(3)A: I’d like to take these catalogs with me.这些目录我想带走。
B: Sure.Go right ahead.好啊，请便。
A: And I want these price lists as well.还有这些价目表我也要。
B: Please take whatever you like.请随意拿取吧。
(4) A: How is the product selling? 这产品卖得怎么样？
B: It’s selling well.卖得很好啊！
A: What are the selling points of your product? 你们的卖点是什么呢？
B: Compared with competing products, ours is smaller and lighter.比起其它竞争产品，我们的比较轻巧。
展会英语中使用频率最高的句子
Let me introduce you to Mr.Li, general manager of our company.让我介绍你认识，这是我们的总经理，李先生。 It’s an honor to meet. 很荣幸认识你。
Nice to meet you .I’ve heard a lot about you. 很高兴认识你，久仰大名。 How do I pronounce your name? 你的名字怎么读？ How do I addre you? 如何称呼您？
It’s going to be the pride of our company. 这将是本公司的荣幸。
What line of busine are you in? 你做那一行？ Keep in touch. 保持联系。
Thank you for coming. 谢谢你的光临。 Don’t mention it. 别客气
Excuse me for interrupting you. 请原谅我打扰你。
I’m sorry to disturb you. 不起打扰你一下。 Excuse me a moment. 对不起，失陪一下。
Excuse me.I’ll be right back. 对不起，我马上回来
展会谈判英语必备句型
2、We are ready.
我们准备好了。
3、I know I can count on you.
我知道我可以相信你。
4、Tust me.
请相信我。
5、We are here to solve problems.
我们是来解决问题的。
6、We’ll come out from this meeting as winners.
这次会谈的结果将是一个双赢。
7、I hope this meeting is productive.
我希望这是一次富有成效的会谈。
8、I need more information.
我需要更多的信息。
9、Not in the long run.
从长远来说并不是这样。这句话很实用，也可显示你的“高瞻远瞩”。
10、Let me explain to you why .
让我给你一个解释一下原因。很好的转折，又可磨炼自己的耐心。
11、That’s the basic problem.
这是最基本的问题。
12、Let’s compromise.
让我们还是各退一步吧。嘴里这么说，心里可千万别放松。追求利润最大化是一种专业精神。
13、It depends on what you want.
那要视贵方的需要而定。没那么正规的场合下说：那要看你到底想要什么。
14、The longer we wait ,the le likely we will come up with anything.
时间拖得越久，我们成功的机会就越少。
15、Are you negotiable?
你还有商量的余地吗?
16、I’m sure there is some room for negotiation.
我肯定还有商量的余地。
17、We have another plan.
我们还有一个计划。准备多么充分!胜利一定会属于这样的人!
18、Let’s negotiate the price.
让我们来讨论一下价格吧。
19、We could add it to the agenda.
我们可以把它也列入议程。
20、Thanks for reminding us.
谢谢你的提醒。
21、Our position on the iue is very simple.
我们的意见很简单。
22、We can not be sure what you want unle you tell us.
希望你能告诉我们，要不然我们无法确定你想要的是什么。
23、We have done a lot.
我们已经取得了不少的进展。
24、We can work out the details next time.
我们可以下次再来解决细节问题。
25、I suggest that we take a break.
建议休息一下。
26、Let’s dismi and return in an hour.
咱们休会，一个钟头后再回来。
27、We need a break.
我们需要暂停一下。
28、May I suggest that we continue tomorrow.
我建议明天再继续，好吗?少提这种建议，中国人一定要学会如何在谈判桌“熬得住“，很多时候不是“技术战”而是“神经战”。
29、We can postpone our meeting until tomorrow.
我们可以把会议延迟到明天。
30、That will eat up a lot of time.
那会耗费很多时间。
10段展会英语报价经典对话
(1)A: We can offer you this in different levels of quality. B: Is there much of a difference in price ? A: Yes ,the economy model is about 30% le. B: We‘ll take that one .
A:这产品我们有三种不同等级的品质。 B:价钱也有很大的分别吧? A:是的，经济型的大约便宜30%。 B:我们就买那种。
(2)A: Is this going to satisfy your requirements ? B: Actually , it is more than we need .A: We can give you a little cheaper model .B: Let me see the specifications for that .A:这种的合你的要求吗? B:事实上，已超出我们所需要的。 A:我们可以提供你便宜一点的型式。 B:让我看看它的规格说明书吧。
(3)A: You‘re asking too much for this part .B: we have some cheaper ones .A: What is the price difference ? B: The basic model will cost about 10% le .A:这零件你们要价太高了。 B:我们有便宜一点的。 A:价钱差多少? B:基本型的便宜约10%左右。
(4)A: How many different models of this do you offer? B: We have five different ones .A: Is there much of a price difference .B: Yes, so we had better look over your specifications.A:这个你们有多少种不同的型式。 B:五种
A:价钱有很大的差别吗? B:是的，所以我们最好先把您的规格说明细看一遍。 (5)A: The last order didn‘t work out too well for us B: What was wrong? A: We were developing too much waste .B: I suggest you go up to our next higher price level.A:上回订的货用起来不怎么顺。 B:有什么问题吗? A:生产出来的废品太多了。
B:我建议您采用我们价格再高一级的货 (6)A: Did the material work out well for you ? B: Not really .A: What was wrong? B: We felt that the price was too high for the quality .A:那些材料进行的顺利吗? B:不怎么好。 A:怎么啦? B:我们觉得以这样的品质价钱太高了。
(7)A: Has our material been all right ?
B: I‘m afraid not . A: Maybe you should order a little better quality B: Yes, we might have to do that . A:我们的原材料没问题吧? B:有问题呢。
A:也许您应该买品质好一点的
B:是呀，恐怕只有这么做了。
(8)A: I think you had better come out to the factory . B: Is there something wrong . A: Yes ,your last shipment wasn‘t up to par . B: Let ‘s go out and have a look at it . A:我看你最好走一趟工厂，
B:出了什么事吗。
A:嗯，你上次送去的货没有达到标准。
B:走，我们去看看? (9)A: I want you to look at this material . B: Is this from our last shipment ? A: Yes ,it is . B: I can see why you are having some problems with it . A:我要你看看这材料! B:这是上次叫的货吗? A:是啊。
B:我明白为什么你用起来会有问题了。
(10)A: I would suggest that you use this material instead of that . B: But that costs more . A: But you will get le waste from this . B: We‘ll try it once . A:我建议你改用这种替代那种。
B:可是那样成本较高。
A:但可以减少浪费。
B:那么就试一次看看吧。
会展接待实用英语口语
1 I would like to ask you a favor.我可以提出一个要求吗?
2 Would you let me know your fax number?可以告诉我您的传真机号码吗?
3 Would it be too much to ask you to respond to my question by tomorrow?可以请你在明天以前回复吗?
4 Could you consider accepting our counterproposal?你能考虑接受我们的反对案吗?
5 I would really appreciate your persuading your management.如果你能说服经营团队，我会很感激。
6 I would like to suggest that we take a coffee break.我建议我们休息一下喝杯咖啡。
7 Maybe we should hold off until we have covered item B on our agenda.也许我们应该先谈论完B项议题。
8 As a matter of fact, we would like to discu internally regarding item B.事实上，我们希望可以先内部讨论B项议题。
9 May I propose that we break for coffee now?我可以提议休息一下，喝杯咖啡吗?
10 If you insist, I will comply with your request.如果你坚持，我们会遵照你的要求。
11 We must stre that these payment terms are very important to us.我们必须强调这些付款条件对我们很重要。
12 Please be aware that this is a crucial iue to us.请了解这一点对我们至关重要。
13 I don\'t know whether you realize it, but this condition is eential to us.我不知道你是否了解，但是，这个条件对我们是必要的。
14 Our policy is not to grant exclusivity.我们的方针是不授与专卖权。
15 There should always be exceptions to the rule.凡事总有例外。
16 I would not waste my time pursuing that.如果是我的话，不会将时间浪费在这里。
17 Would you care to answer my question on the warranty?你可以回答我有关保证的问题吗?
18 I don\'t know whether you care to answer right away.我不知道你是否愿意立即回答。
19 I have to raise some iues which may be embarraing.我必须提出一些比较尴尬的问题。
20 Sorry, but could you kindly repeat what you just said?抱歉，你可以重复刚刚所说的吗?
21 It would help if you could try to speak a little slower.请你尽量放慢说话速度。
22 Could you please explain the premises of your argument in more detail?你能详细说明你们的论据吗? 23 It will help me understand the point you are trying to make.这会帮助我了解你们的重点。
24 We cannot proceed any further without receiving your thoughts with respect to the manner of payment.我们如果不了解你们对付款方式的意见，便不能进一步检讨。
25 Actually, my interest was directed more towards what particular markets you foresee for our product.事实上，我关心的是贵公司对我们产品市场的考量。
26 We really need more specific information about your technology.我们需要与贵公司技术相关更专门的资讯。
商务会展用语
相互介绍
1.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.
2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E- FAS HION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.
3.I would like to introduce Mark Sheller, the Marketing department manager of our company.
4.Let me introduce you to Mr.Li, general manager of our company.
5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.
6.If I’m not mistaken, you must be Mi Chen from France.
7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.
8.Is there anyone who has not been introduced yet?
9.It is my pleasure to talk with you.
10.Here is my busine card./ May I give you my busine card?
11.May I have your busine card? / Could you give me your busine card?
12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?
13.I’ am sorry.I have forgotten how to pronounce your name.
小聊
1.Is this your first time to China? 2.Do you travel to China on busine often? 3.What kind of Chinese food do you like? 4.What is the most interesting thing you have seen in China? 5.What is surprising to your about China? 6.The weather is really nice.7.What do you like to do in your spare time? 8.What line of busine are you in? 9.What do you think about„? /What is your opinion?/What is your point of view? 10.No wonder you\'re so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That\'s just what we want to hear. 确认话意
1.Could you say that again, please? 2.Could you repeat that, please? 3.Could you write that down? 4.Could you speak a little more slowly, please? 5.You mean„is that right? 6.Do you mean..? 7.Excuse me for interrupting you. 社交招待
1.Would you like a gla of water? / can I get you a cup of Chinese red tea? / How about a Coke? 2.Alright, let me make some.I’ll be right back.
3.A cup of coffee would be great.Thanks.
4.There are many places where we can eat.How about Cantonese food?
5.I would like to invite you for lunch today.
6.Oh, I can’t let you pay.It is my treat, you are my guest.
7.May I propose that we break for coffee now?
8.Excuse me.I’ll be right back
9.Excuse me a moment. 告别
1.Wish you a very pleasant journey home? Have a good journey! 2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey! 约会
1.May I make an appointment? I‘d like to arrange a meeting to discu our new order. 2.Let’s fix the time and the place of our meeting.
3.Can we make it a little later?
4.Do you think you could make it Monday afternoon? That would suit me better.
5.Would you please tell me when you are free?
6.I’m afraid I have to cancel my appointment.
7.It looks as if I won’t be able to keep the appointment we made.
8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?
9.Anytime except Monday would be all right.
10.OK, I will be here, then.
11.We\'ll leave some evenings free, that is, if it is all right with you.
外贸五金展会常用英语词汇
president 董事长
general manager 总经理
special aistant manager 特助 factory director 厂长
department director 部长
deputy manager =vice manager 副理 group leader/supervisor 组长 aistant manager 助理
to move, to carry, to handle 搬运 be put in storage 入库 pack packing 包装
商务会展英语常用短语
1.经济的快速发展 the rapid development of economy
2.人民生活水平的显著提高/ 稳步增长the remarkable【 improvement/ steady】 growth of people’s living standard
3.先进的科学技术 advanced science and technology
4.面临新的机遇和挑战 be faced with new opportunities and challenges 5.人们普遍认为 It is commonly believed/ recognized that„
6.社会发展的必然结果 the inevitable result of social development 7.引起了广泛的公众关注 arouse wide public concern/ draw public attention 8.不可否认 It is undeniable that„/ There is no denying that„ 9.热烈的讨论/ 争论 a heated discuion/ debate 10.有争议性的问题 a controversial iue 11.完全不同的观点 a totally different argument 12.一些人 „而另外一些人 „ Some people„ while others„ 13.就我而言/ 就个人而言 As far as I am concerned, / Personally, 14.就„达到绝对的一致 reach an absolute consensus on„ 15.有充分的理由支持 be supported by sound reasons 16.双方的论点 argument on both sides 17.发挥着日益重要的作用 play an increasingly important role in„ 18.对„必不可少 be indispensable to „ 19.正如谚语所说 As the proverb goes: 20.„也不例外 „be no exception 21.对„产生有利/不利的影响 exert positive/ negative effects on„ 22.利远远大于弊 the advantages far outweigh the disadvantages.23.导致，引起 lead to/ give rise to/ contribute to/ result in 24.复杂的社会现象 a complicated social phenomenon 25.责任感 / 成就感 sense of responsibility/ sense of achievement 26.竞争与合作精神 sense of competition and cooperation 27.开阔眼界 widen one’s horizon/ broaden one’s vision 28.学习知识和技能 acquire knowledge and skills 29.经济/心理负担 financial burden / psychological burden 30.考虑到诸多因素 take many factors into account/ consideration 31.从另一个角度 from another perspective 32.做出共同努力 make joint efforts 33.对„有益 be beneficial / conducive to„
34.为社会做贡献 make contributions to the society 35.打下坚实的基础 lay a solid foundation for„ 36.综合素质 comprehensive quality 37.无可非议 blamele / beyond reproach 39.致力于/ 投身于 be committed / devoted to„ 40.应当承认 Admittedly, 41.不可推卸的义务 unshakable duty 42.满足需求 satisfy/ meet the needs of„
43.可靠的信息源 a reliable source of information 44.宝贵的自然资源 valuable natural resources 45.因特网 the Internet (一定要由冠词，字母I 大写) 46.方便快捷 convenient and efficient 47.在人类生活的方方面面 in all aspects of human life 48.环保(的) environmental protection / environmentally friendly 49.社会进步的体现 a symbol of society progre
50.科技的飞速更新 the ever-accelerated updating of science and technology
51.对这一问题持有不同态度 hold different attitudes towards this iue
52.支持前/后种观点的人 people / those in fovor of the former/ latteropinion
53.有/ 提供如下理由/ 证据 have/ provide the following reasons/ evidence
54.在一定程度上 to some extent/ degree / in some way
55.理论和实践相结合 integrate theory with practice
56.„必然趋势 an irresistible trend of„
57.日益激烈的社会竞争 the increasingly fierce social competition
58.眼前利益 immediate interest/ short-term interest
59.长远利益.interest in the long run
60.„有其自身的优缺点 „ has its merits and demerits/ advantages and disadvantages
61.扬长避短 Exploit to the full one’s favorable conditions and avoid unfavorable ones
62.取其精髓，取其糟粕 Take the eence and discard the dregs.
63.对„有害 do harm to / be harmful to/ be detrimental to
64.交流思想/ 情感/ 信息 exchange ideas/ emotions/ information
65.跟上„的最新发展 keep pace with / catch up with/ keep abreast with the latest development of „
66.采取有效措施来„ take effective measures to do sth.
67.„的健康发展 the healthy development of „
68.有利有弊 Every coin has its two sides.
No garden without weeds.
69.对„观点因人而异 Views on „vary from person to person.
70.重视 attach great importance to„
71.社会地位 social status
72.把时间和精力放在„上 focus time and energy on„
73.扩大知识面 expand one’s scope of knowledge
74.身心两方面 both physically and mentally
75.有直接/间接关系 be directly / indirectly related to„
76.提出折中提议 set forth a compromise proposal
77.可以取代 “think”的词 believe, claim, maintain, argue, insist, hold the opinion/ belief that
78.缓解压力/ 减轻负担 relieve stre/ burden
79.优先考虑/发展„ give (top) priority to sth.
80.与„比较 compared with„/ in comparison with
81.相反 in contrast / on the contrary.
82.代替 replace/ substitute / take the place of
83.经不起推敲 cannot bear closer analysis / cannot hold water
84.提供就业机会 offer job opportunities
85.社会进步的反映 mirror of social progre
86.毫无疑问 Undoubtedly, / There is no doubt that„
87.增进相互了解 enhance/ promote mutual understanding
88.充分利用 make full use of / take advantage of
广交会英语:客户服务管理词汇
英：
Pro-active customer care
Anticipating and meeting customer needs at critical points of the customer life-cycle.This includes periodic follow-up, customer rewards, other perks, providing VIP and other membership privileges, and in some cases, personalized service (e.g.sending out birthday/anniversary cards). Follow-up
The proce or act of returning a customer’s call on an iue or executing a task to addre a customer’s concern.It is usually a feedback-soliciting proce to determine the effectivene of customer service and delivery. Feedback
The proce of giving and receiving input in the form of comments, opinions, observations, and analysis to either validate or invalidate the customer service system. Customer touch-points
Specific actions that are carried out at measurable intervals during a customer life-cycle.It’s a tool to ensure that the customer feels cared about, and that the company values his or her busine. Customer loyalty
Condition where a customer, because of favorable experiences with a product, service, or company, voluntarily and gladly chooses to remain a loyal consumer of that product, service, or company.He or she is unwilling to switch brands in spite of marketing and advertising campaigns by competitors. Value proposition
The characteristic of enhancing the desirability of a product, service, or brand identity by adding further intrinsic value to the existing package.It is usually made in the form of an offer to the customer which incorporates a call to action to which the customer responds favorably to. Tracking & learning
Proce of measuring the entire customer-care life-cycle and system including all its critical way points, to modify, improve, or remove any touch points neceary to improve the proce even further.The leons learned from this aement are used to validate or invalidate components of the system.The ones which are useful are kept, the ones which aren’t are discarded or modified. Best practices / World-cla practices
These are practices or ways of meeting or exceeding customers’ expectations, which have evolved to such a high standard that no immediate changes need to be made to the proce or system.They are the yardstick or role model which other systems, companies, etc.try to match.
中：
积极主动的客户服务
顾客一生中在一些重要阶段都会有特殊需要。商家不但要期望获得顾客的要求，更重要的是要满足这些需求。这主要包括定期的后续服务工作、客户奖励以及其他一些特别服务，如给予VIP和其他等级的会员特殊待遇。在一些情况下，还可以提供一些人性化的服务(比如寄送生日卡或周年纪念卡等)。
后续服务工作
这是一个回复客户业务来电或解决客户关心的问题的过程。也往往是确定客户服务工作是否有效的意见反馈或措施。
反馈意见
这是个给予或接收各种形式的反馈意见的过程，反馈包括各种评价、意见、观察报告或分析，通过这些反馈决定现行客服工作系统是否有效，是否值得继续运行。
关注客户的情感点
在客户生活和工作的重要时刻给予特别的服务，这会让你的客户感觉到你对他的关心以及你对双方合作的重视。
客户忠实度
客户基于对某产品或服务比较满意，或与公司的合作比较愉快，会自愿留下来继续使用该产品或服务。无论其他公司采取怎样的营销和广告手段，客户都不会转换品牌。
增值建议
通过增加现有产品、服务或品牌的内在价值来增加其可取之处。通常的形式是承诺对客户随时提出的问题即时解决，并达到让客户满意。主要是增加售前售后服务，当然也有通过打折销售以回报消费者的措施。
追踪
衡量整个客服系统和运行周期的过程，并秉着“一切为提高服务效率”的宗旨，对各环节工作进行修改，改进或摈弃。从评估的结果来决定哪些环节可以继续使用。有用的将被保留，没用的则会被摈弃或修改。
最佳方案/世界一级方案
这些是能够满足甚至超越客户期望值的策略和方法，由于已经达到极高水平，所以近期无须做出任何改动。它们是其他系统、公司等力求达到的标准或效仿的。
