Concierge English Part 2
July 7, 2012 By Franklin
Show Room
房间介绍顺序：电话→网线→电视→迷你吧→茶柜→衣柜→电子储物柜→个人护理用品→浴缸→床头柜→床→空调
F：Here we are! Mr.Sun.May I use your room key?
接过房卡,按一下门铃,连续敲三下门,“Bell service,您好,行李员”,简单演示开门方法,开门至30~45度时,“Bell service,您好,行李员”,迅速推开并定门,插卡取电,打开房间走廊灯,立即退出,请客人先进...
Please come in.Mr.Sun.F：Could I put your baggage on the luggage rack? Mr.Sun.S：Certainly.
F：You have totally 2 pieces, right? S：That’s right.It`s very kind of you.F：With my pleasure! How about the room, Mr.Sun ? S：Very nice.
F：How is the room temperature, sir ? S：Comfortable.F：Shall I open the curtains for you, sir? S：Yes, please…
F：So beautiful? May I introduce the room for you, sir? S：Go ahead, Franklin.用手指着电话: F：Here is the house phone.Please dial 9 plus phone number for outside call.Dial 8 plus room number for the other room in this hotel.Please Dial this shortcut key or “3” for guest service center if you need anything during your stay.引领至书桌旁, Here is the internet connection.We also have WIFI.They are both complimentary[,kɔmpli\'mentəri].后退两步至迷你吧旁, We have 00 channels ,and 00 foreign language channels.Here is the TV remote [ri\'məut].Besides, on this TV, you can inquire for your bill, service information, flight number and so on..Compared with the others,it`s so special.打开迷你吧, Here is the mini bar.There are some drinks and snacks which you can enjoy.The price list is on the bar.Here are complimentary coffee and 2 bottles of drinking water are offered everyday.If you need extra coffee or water, please contact guest service center.
打开茶箱, Tea set and Chinese tea are provided.You can make tea by yourself.后退两步至衣柜, Here is the wardrobe.(打开衣柜)Bathrobe, laundry list, laundry bag, umbrella are offered.Do you have some laundry, Sir? S：No .关闭衣柜,后退两步,伸手指示, That is the electronic locker, and this is the emergency escape map.引领客人从侧门进入洗漱间,
Follow me, please, Mr.Sun.Here is the bathroom.Here are your personal care products.Including toothpaste, toothbrush, razor, small soap and so on.This is your bathtub.From this tap,you can get the hotsping water which is free, the other is
ordinary water.Above the bathtub, there is a miniTV, when you are taking bubble bath, you won\'t mi any wonderful TV programmes.走出洗漱间至卧室，边走边介绍, This way, please.Your bed is very big, 2.1 meters long, 2 meters wide.It is bigger than other hotel`s bed.Here is the air-condition control.
If you need city or tour information.Please contact Concierge.By the way the fitne center is on floor 3.From 07:00-24:00.S：I will do some exercise for sure.
F：That`s all.So What else I can do for you ? S：NO.Thank you.Franklin.I really appreciate it.F：My pleasure! If you need anything during your stay, please contact the guest service center ,24 hours for service.Have a pleasant stay.Mr.Sun.面对客人后退至房间走廊处转身轻轻带上房门。
回到礼宾台及时登记服务信息记录表。若服务过程中，客人有要求需要帮忙，请立刻或者通知相关部门解决„
