ms.mitsuko iwasaki 3-16-6-804, higashisuna koto-ku tokyo, 136-0074 dear ms.iwasaki, upon your arrival, our agent failed to locate your reservation.we sincerely apology as our aociate obviously mistakenly implemented the standard checking in procedure.the reservation for you and ms.hinako muto were made early november, and never been deleted.we understand that you may requested the king size room but actually we could not satisfy your may the year of the rabbit bring you joy and prosperity. yours sincerely, alfred zhuang front office manager november 03, 1999 mr.shen nan ping flat 20f, block 1 robinson heights 8 robinson road hong kong dear mr.shen we are sorry to learn of the unpleasant experience you had encountered during your last stay with us on jun.13-15, 1999 as incorrect amount was charged onto your visa card account, it should be rmb 6787 instead of rmb 3887.42. we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect. mr.shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal.if you have any queries, please do not hesitate to contact us. your sincerely alfred zhuang front office manager dear mr.shu i would like to thank you for choosing the china world hotel for your recently stay. on behalf of management and staff, please accept my sincere apologies for the failed to extend your golden circle benefits of the king size bed, golden circle appropriate floor and newspaper.during your stay with us on 01- 08th nov. my apologize once again and thank you for taking time to bring this matter to our attention. should you have any inquiries, please feel free to contact me. kind and best regards. alfred zhuang front office manager. dear mr.li it has been brought to my attention that upon checking in at china world hotel on jun 2, 1999 your experience was one of difficulty. i would like to expre my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation.there is simply no excuse in her behavior as i aure you that the neceary action gas been taken to rectify the lack of service you should have receive. unfortunately there was an error in your reservation regarding your arrival date.i am unable to identify where the oversight originated through my investigation however i regret that you were inconvenienced. sincerely, alfred zhuang front office manager dear sir or madam: with renewed apologies. yours sincerely alfred zhuang front office manager mr.ulrich niemann. director people-people exchange co. dear sir or madam:friday 22nd september many thanks for your fax dated 7th september addre to general manager concerning the problems you experienced during your last visit from 29th-30th august.mr.ford, our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his behalf. mr.niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room availability.i have subsequently taken appropriate steps to ensure that none of our other eligible golden circle guests are similarly inconvenienced in future. basic courtesy and i aure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards. it is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top paper. regards alfred zhuang front office manager篇2：酒店英语常用口语：禁止规定和道歉用语 酒店英语：禁止规定和征询意见
每个酒店里都有一些禁止规定。这些规定一般是为了给顾客们提供更好的服务。酒店也会征询客人的意见以便提供更好的服务。下面是一些禁止和征询意见的常用表达。 1.please dont smoke here. 请不要在这边抽烟。
2.im afraid its against the hotels regulations. 这是违反饭店规章制度的。
3.what do you think of our service? 您对我们的服务有什么意见？
谢谢您给我们的意见（赞扬、建议）。 5.in our hotel we dont accept tips. 我们饭店是不收小费的。
its our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。 thank you all the same. 然而，还是要谢谢您。
6.im afraid youll have to pay for the damage. 您必须赔偿。
7.thank you for telling us about it. 谢谢您告诉我们。
8.ill look into the matter right away. 我马上去处理这件事情。
9.i aure you it wont happen again. 我保证此类事情不会再发生。
酒店英语：致谢、道歉用语
当客人提意见的时候，礼貌的做法是要先表示道歉、并感谢对方提出的意见。这次我们就来看看致谢、道歉的常用语。
1.thank you for your advice (information, help). 感谢您的忠告（信息、帮助）。 2.its very kind of you. 您真客气。
不用谢。
4.not at all. 不用谢。
5.dont mention it. 不用谢。
6.its my pleasure./ with pleasure./ my pleasure. 非常高兴为您服务。
7.i am at your service. 乐意为您效劳。
8.thank you for staying in our hotel. 感谢您在我们酒店下榻。 9.im sorry. 很抱歉。
10.excuse me. 对不起。
11.im sorry.its my fault. 很抱歉。那是我的过错。
12.sorry to have kept you waiting. 对不起，让您久等了。
13.sorry to interrupt you. 对不起，打扰您了。
14.im sorry about this.对此表示抱歉。篇3：中英文对译酒店餐饮欢迎信
欢迎信
亲爱的
欢迎您加入xxxxx大酒店餐饮部，我们为拥有您这样的伙伴而自豪。我们希望， 您能对自己的选择感到同样自豪。
在您试用期内，我们将提供《企业文化》，《员工手册》，《部门操作流程》等培训，试用期满时我们将对相关内容进行考核，考核成绩将作为您个人转正和年度考核成绩的组成部分。
我们希望您能尽快地融入xxxxxx大酒店餐饮部，成为餐饮部密不可分的一份子，同时也衷心祝愿您在我们xxxxxx大酒店能够度过人生每一段美好的时光，成为您职业生涯发展中最重要的一环，在工作中尽情发挥智慧和才智，分享团队的关荣与温暖，成就您个人的理想和抱负，我们认为您的愉快与工作成功同等重要。
我们同样希望，在您完成本职工作的同时，能与我们一起不断发展、成长，实现自己的人身价值。
