Dialogue 1 Orientation- Ethics Integrity
Scene: Mr.Kang Hong (K) is now having his first course---orientation, on ethics integrity.Manager (M): What kind of employee would you want to be?
K: Definitely a manager.
M: Great! But Rome was not built in a day.Don’t you think you should start from the gra-roots level?
K: Yes, I understand.
M: What do you think of the hotel busine?
K: A hotel is to create a home away from home for all the traveling guests.I think hotel service is a very decent and honorable occupation.
M: Right you are.So the most important quality is the real liking for people and a warm desire to help them.Don’t you think so?
K: Yes, of course.
M: From now on, you are a representative of our hotel.I hope you’ll remember that, with your courtesy and efficiency, you can let the guests enjoy western comfort with Chinese flavor.Make courtesy your second nature.
K: Well, I’ll regard every guest as a VIP.
M: Good.Never forget our hotel’s motto--- reputation first, customer foremost.Pay particular attention to your behavior and language and be aware of the cultural differences.
K: My teacher told me not to use slang, coarse expreions, or swear words, not even use “OK”, “Yeah”, or “What”.
M: Sure.Besides, I hope you’ll be cooperative with fellow workers and loyal to the management.K: Yes, I’ll try my best to be a good team player.
M: That’s it.There’s another way we speak without words.That’s by our facial expreion, gesture, posture and even appearance and personal hygiene.Now let’s go to the staff canteen for lunch.After that, we’ll talk about grooming.
Dialogue 2 Orientation – Grooming
Scene: After lunch, the training manager (M) talks to Mr.Kang Hong (K) about grooming.M: Now, let’s talk about grooming.It includes expreion, appearance and personal hygiene.
K: I see.We’re a little like actors on a stage.All eyes are on us and we must project a good image.M: That’s it.You should maintain an alert, interested and friendly expreion.Remember that a sour, cold and bored expreion will put the guests off.
K: Yes, sir.
M: Your hair is well above the collar.Fine.And you have thoroughly shaven.How often do you have your hair cut and shampooed?
K: I have it cut once a fortnight, but shampooed daily.
M: Good.Your nails are well-trimmed.The health of the public is in your hands.For ladies, make-up should be moderate.Aha, you look so smart in your uniform
K: I wear it with pride, and I’ll keep them clean, well-preed and fresh.
M: Good.Oh, would you polish your left shoe again? There seems to be some dust on it.K: I’m sorry (Removes the dust).
M: Shoes should be kept clean and in good repair.Check your appearance carefully and have another employee check it for you before going on duty.Be conscious of your neat, clean and
pleasant appearance and it will be noticed and appreciated by others.
K: All right.Thank you for telling me.
M: That’s all for today.You’ll have your orientation in every department.
Dialogue 3
M: Good morning, Mr.Yang.Please sit down.
Y: Thank you.
M: Now, your resume shows that you have served as a busboy and captain of the waiters in the Baoting Hotel since your graduation from vocational school three years ago.Why do you want to come to our hotel?
Y: Well, Hongyun Hotel is a famous five-star joint-venture hotel.It is the biggest hotel in our city.I’m informed that the managerial sys tem is suitable for me.That’s the reason why I want to work in your hotel.
M: You only have experience in the food and beverage department.But what if you’re put in the front office as a receptionist?
Y: I’d consider it a new challenge, ma’am, and I’ll do my best.
M: You’ll be receiving many foreign guests, you see.
Y: Well, I practiced a lot in the school’s simulated front office.Now, I’m not at all vervous when interacting with native speakers of English after my three years in Baoting.
M: Fine.I’ve asked you many questions.Is there anything you’d like to ask me?
Y: Mm, may I know something about the salary package?
M: For the first three months, you’ll get a starting salary of 650 yuan a month --- plus meals, There’ll be periodic increase based on your job performance and hotel policies.
Y: That sounds reasonable.
M: Well, now, one more thing, when can you start?
Y: I’d be happy to start immediately.
M: OK.We’ll let you know our decision in one week.Thank you for coming in for the interview.Goodbye.
Y: Thank you for your time, ma’am.Goodbye.
Preparing for an Interview
Smith: How are you, Mr.Li? I haven’t seen you for at least two years.What are you doing?
Mr.Li: Nothing very exciting.1)___________________________________(我来这向您寻求帮助的。)I need some advice.
Smith: Advice? What do you mean… Are you looking for a job?
Mr.Li: Yes.2)_________________________________.(我想问您面试方面的问题。) Have you had a lot of them?
Smith: Yes, I have.Too many.
Mr.Li: So, 3)__________________________________.(你能告诉我通常会被询问哪些类型的问题吗？)
Smith: Let me think.The first ten questions are almost always the same.I call them the “why’s, how’s and where’s”
Mr.Li: 4)_________________________________.(你能更具体一些吗？)
Smith: It’s very boring.I’m always asked: Why I want to leave my present job.
Why I am interested in the new job.
5)______________________________________________.(我打算怎样开展工作？)How long I intend to stay in the job.
Where I live.
Where I want to school.
6) _____________________________________________.(我现在的报酬是多少？)How much I expect to be paid in the new job.
Oh, yes.I’m always asked if I’m married.
Mr.Li: I see.Many thanks.
1.I came here to seek help from you.
2.I wanted to ask you about the interviews.
3.Could you tell me the sort of questions you’re usually asked?
4.Could you be more specific?
5.How I intend to get to work?
6.How much I’m paid on my present job?
The importance of Training
New employees have to learn new skills, and since their motivation is likely to be high, they can be acquainted relatively easily with the skills and behaviors expected in their new position.On the other hand, training experienced employees can be problematic.The training needs of such employees are not always easy to determine, and when they can be, the individuals involved may resent being asked to change their established ways of doing their jobs.
Increasingly, management recognizes that training offers a way of developing skills, enhancing productivity and the quality of the wok, and building worker loyalty to the firm, thus helping them to perform their jobs more effectively.Training is widely accepted as a method for improving employee morale, but this is only one of the reasons for its growing importance.Other factors include the complexity of the work environment, the rapid pace of organizational and technological change, and the growing number of jobs in fields that constantly generate new knowledge.In addition, advances in learning theory have provided insights into how adults learn, and how training can be organized most effectively for them.
And thus you can increase the value of your enterprise by increasing the value of every employee.Other features include support for activities such as mentoring, training (both on and off the job), E-learning and job rotation.
Orientation meeting上岗培训课personal hygiene 个人卫生
Fire prevention 预防火灾grooming 衣着整洁
Well-preed熨烫整齐的trim 修剪
Cohesivene 凝聚力，结合力resume (or C.V.,curriculum vitae) 个人简历 Busboy 餐厅勤杂工joint-venture合资企业
Simulate模拟，模仿job performance工作表现
1.May I introduce myself, sir and ma’am? I’m Lin Fang.
2.I have been studying English for the past three years.I majored in English secretarial and
public relations.
3.Why do you want to work in our hotel?
4.Do you have any experience using office equipment?
5.I know how to use the fax machine, the photocopier and the computer.
6.I would very much like the opportunity to work in your company and apply my knowledge in
a practical way.
7.One more thing, when can you start?
8.What can I expect to know?
9.You should always keep clean and tidy, and pay attention to your hair, uniform, shoes and
nails.
10.You must know our hotel’s specialties and services well.
11.When you come to work, don’t bring your personal problems to the workplace.
12.You are not allowed to use the hotel telephone for private calls.
13.Thank you for all the information.
Once your interview is done, addre the interviewer by name, smile and offer genuine appreciation for the investment of his or her time in your future with the company.
当你的面试结束后，可以通过名字，微笑和表达感谢来加深面试官对你的印象。 给人以真诚的感谢都是在你未来的公司里对他或她的投资。
