投诉信
对所遇到的困扰，恶劣的服务态度，劣质的产品等提出抗议和改进的建议.内容有理.批评有节.语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁.最后提出的解决方法应切实可行.在表达自己的不满时,语言要把握分寸,不失风度.
1.说明投诉的对象2.阐述投诉的具体原因3.表示希望投诉后能尽快得到改正 ①I am_____________(写信人身份)。②I venture to write you a letter about_____________(抱怨内容)。
③The focus of the complaint is_____________(抱怨内容的核心)。④For one thing,_____________(抱怨内容的一个方面)。⑤For another,_____________(抱怨内容的另一方面)。
⑥Honestly speaking,_____________(客观的评论)。⑦But_____________(抱怨产生的原因)。⑧All in all,There is still much room for improvement. ⑨Before I take any further action,I do hope_____________(表达本人的愿望)。⑩Thank you for your time and kind consideration.
【篇首句】介绍自己，说明写作目的：投诉。
l I’m Li Hua.I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.我是李华。很不想给你添麻烦。但是，恐怕我不得不对你们餐馆进行投诉。 l I’m writing to you to complain about...我写信是投诉......
l I want to expre my diatisfaction about the woolen scarf I bought from your company.我想要表达我对从你们公司买的羊毛围巾的不满。
【篇中句】说明投诉问题、后果，并提出合理建议。
l While I was on holiday in Hong Kong about a week ago,I bought a green shirt for 300 HK dollars in your shop,but there seems to be something wrong with it.When it\'s washed,it fades in color.Now I can\'t wear it.l 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。
l It arrived on time the day before yesterday.But when I checked it,I found a hole in the middle.I was astonished because the hole was obvious and I didn\'t think you should neglect this deficiency（缺陷）.它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。
l I have dialed your service number for several times but it was always busy.我多次拨打你们的服务电话，但它总是占线。 l Now this problem keeps worrying me.现在这个问题一直在困扰我。
l To improve the situation,you can take the following measures.为了改善状况，你们可以采取下面的措施。 l Can you change a new one for me as soon as poible?你们可以尽快给我换件新的吗？
l I insist you change a new one for me or give me a refund(退款).我坚持你们给我换件新的或者给我退款。 l How shall I send this scarf back to you?我怎么把这条围巾寄还给你？
【篇尾句】希望给予考虑，并期待对方尽快回复。 l Thanks for your consideration.感谢你的考虑。
l I hope you will give due attention to this matter.我希望你给予此事应有的重视。 l I believe you will take my complaint seriously.我相信你会认真考虑我的投诉。 l I’ll appreciate it if my demand is met.如果我的要求被满足，我会非常感激。 l I’m looking forward to your early reply.期待着你早日答复。
你是李华，两周前你从网上一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案
注意：1.词数100词左右2.可适当增加细节，使行文连贯3.开头结尾已给出，不计入总词 To whom it may concern, I am one of your customers.I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday.And much to my disappointment, the books were so poorly packed up that the cover of one book was torn.To make matters worse, it is not a complete set, as I found one book miing. I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new set of books to me.Besides, I’d like to be informed of the proce of your dealing with my complaint.Looking forward to your reply. Sincerely, Li Hua
