Dear Mr.Wang,
Thank you for choosing to stay at shanghai Hotel, (and for taking the time to complete ourSurvey).I was most concerned to learn that you felt that you had a le than satisfactory experience during your time in our
establishment.Please accept my sincere apologies on behalf of the hotel.
I have read your form personally to learn from your comments and
experiences whilst staying with us.I quite agree that the points you raise are unacceptable and aure you we will do everything we can to rectify them.I have raised the matter of the manner and service standard of our aociates, room maintenance iue, with the parties concerned so that we may all have the opportunity to learn from it.
I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations.I aure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamle and personalized service.This is after all what sets us apart from the competition and makes us truly “abcdefg”.
Mr.wang, I hope that your travel plans will bring you back to Shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true
example of our usual high services and hospitality.In the meantime if I, or any of my team, can be of any further aistance to you please do not hesitate to contact me at your earliest poible convenience.
Yours sincerely,
Guest Service Manager
Dear Mr.wang,
Greetings from the shanghaiHuashan hotel!
First of all,I would like to apologize for the unpleasant experiences you had during your recent stay with us.I am most embarraed to learn about the incidents and service shortcomings that you encountered.Our Senior Management team had discued your comments in details in our daily meeting and shared them with all the concerned departments to ensure such similar cases will not happen again.
Mr.wang, we ask for your kind understanding and accept our most sincere apologies to you in this respect.I do hope your recent experience would not deter you from staying with us on your next visit to Shanghai and I would be glad if you would allow us the opportunity to show you the true Marriott hospitality.
As a gesture of goodwill and to allow us the opportunity to show you our truehospitality and hopefully to restore your confidence in our hotel; we would like to (offer you breakfast or afternoon tea).
Please do let me know when you plan to visit Shanghai again and I will be delighted and look forward to the opportunity to welcome you back to the huashan hotel again.Please let me know your thoughts and call me any time if I can be any aistant of you and I can be reached at 123456789.
Sincerely yours,
Dear Mr.& Mrs.Wang,
Thank you for choosing to stay at Shanghai hotel and for taking the time to sharing your comments and experiences for our services.I am most
embarraed to learn about the service shortcomings that you encountered and the problems you had with our Reservation Department.Please accept my sincere apologies on behalf of the hotel.
I have read your comments personally to learn from your comments and experiences and I quite agree that the points you raise are unacceptable and aure you we will do everything we can to rectify them.I have
addreed the iue with the parties concerned so that we may all have the opportunity to learn from it.
I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations.I aure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamle and personalized service.This is after all what sets us apart from the competition and makes us truly “Shanghai”.
We are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impreion with each and every stay.
Please do not hesitate to call me any time if I can be of any aistance.
Yours sincerely,
