网络工程师英文1个人简历(免费)

发布时间：2020-03-03 09:53:47 来源：范文大全收藏本文下载本文手机版

My Name

14 Hart WaySometown, MA(555) 555-5555someone@example.com

Targeting Entry-Level Helpdesk Positions



 Upcoming XYZ University graduate offering a strong academic background in IT combined with excellent internship experience as a helpdesk analyst.Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical iues.Quickly learn and master new technology; equally succeful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.Education

XYZ UNIVERSITY – Sometown, MA, Degree expected 5/09

B.S.in Computer Information Systems programGPA: 3.7/4.0

Concurrent Employment with College Studies:

 mainframe and account maintenance tasks.Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.

 persuasive communications and consultative sales to earn a reputation as a top sales performer for both retailers (including multiple top 10 rankings out of a 100-member sales force).Technology Summary Certifications: CompTIA A+, HDI Helpdesk Certified Systems:

Databases:

Languages: Software: CICS/ISPF/Mainframe, UNIX, Windows 9X/NT/2000/XP/2K3, Novell NetWare, Mac OS Oracle, ADB2, Relational Databases Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java MS Project, MS Visio, MS Office, Lotus Notes

IT Experience

ABC COMPANY – Sometown, MA

(2007 to 2008) Handled technical troubleshooting within an enterprise

environment, including system crashes, slow-downs and data recoveries.Engaged and tracked Priority 1 iues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Selected Contributions:

 Researched and developed knowledge-base articles for Lotus Notes iues, resulting in an increase in first-call-resolutions of 20 additional calls per week that saved company $57K annually.

 Exceeded iue-resolution targets and achieved exemplary customer satisfaction scores, consistently

scoring between 95%-100% on all calls (outperforming average of 90%).

 Handled 30+ technical/miion-critical calls daily and consistently met high service standards.

Available for Relocation & Travel