酒店前台个人工作总结
Had done in this hotel insensibly have time of half an year, from just began to block one side alone now to what know downstage, I believe here face besides myself pay with effort, more leave what what the hotel brings to me to groom, and old stuff and leader support me.I was acquired in time of half an year a lot of, “ guest is the management maxim that week of this service industry knows right ” forever, was gone to by play here acme.Hotel to achieve stated financial goal, not only the mental demand that the corporeal requirement that wants a guest receives satisfaction should satisfaction a guest more.Be in so the operator as the hotel, often be opposite the guest’s requirement, should not offending only below law and the premise that violate ethics, the metropolis is the greatest change contented guest.So from groom into duty can engraft for employee: “ guest forever won’t wrong, wrong can be our ” only, “ has genuine service only, ability can change the riant ” of guest person.I am certain the client is sacred truth all the time, always be in as far as poible the service myself achieves perfection.Downstage job basically divides the hotel to recieve, guest room sale, enter register, retreat room and expense settle accounts, of course, also included to answer for the guest among this doubt, side guest proceing serves a demand, the phone turns receive wait for a service.Of the hotel downstage, the job is divided half times for morning shift, middle shift and all night cla 3 claes, rotate works, among them one factitious full-time receives silver, additionally two people aign odd job according to actual workload circumstance.Such arrangement is more comfortable, can allocate below the case with big workload already receive silver for one person, one person is registered promote, another person is in charge of other service and connection job.And still can alleviate the preure that controls silver, let receive silver to be able to accomplish brains Pure Brightne, do not make mistake.The most important is, such working way, can let new personality very quickly gain experience, coach by the colleague that take a cla when workload is small, when workload is big more OK absorption experience, grow quickly.In this half an year I basically accomplish the following work: One, strengthen vocational training, raise ministry of oneself quality antechamber to serve as the appearance of the hotel, every employee should confront a visitor directly, the working manner of employee and service quality report give the service level of a hotel and level of management, because of this pair of employee the working key that grooming is our hotel.We can undertake skill grooms receiving audition phone language regularly, the ceremony courtesy of dest clerk and skill of carry out room groom, and the foreign language grooms.Just can let me have on skill of Wu of profeional knowledge kimono through grooming only rise further, gift is nicer provide excellent service for the guest.The 2 sale consciousne that strengthen me and sale skill, rise to lead antechamber ministry basis market condition, actively is advanced medicinal powder guest room sale, come this year the hotel was rolled out a series of plan of guest room sales promotion, dest clerk is in hotel privilege policy while mix according to market level that day enter a circumstance to master house price neatly, come loose downstage the guest had apparent addition, enter rate rise somewhat, emphasize dest clerk: “ wants downstage guest only, we want the tenet that method lets ” of guest take up one’s quarters, strive for more live entering to lead.3, pay attention to the harmonious job hotel between departmental door to resemble a big family, the hard to avoid in working between branch and branch can happen grind, harmonious stand or fall is affected in working lieutenant general by huge.Antechamber ministry is the centre branch of whole public house, it is having close working relationship with the branch such as meal, sale, guest room, be like occurrence
problem, we undertake can actively harmony settlement with this branch, avoid its aggravation, because common goal of everybody is for the hotel, be not solved and had handled the negative effect with will be brought certain to the hotel.4, the error that considers how to make up for colleague and sectional work, make sure the guest is seasonable checkout, make a guest satisfactory.Receive silver to manage the last department that is the contact before the guest leaves store downstage, connect regular meeting to complain a variety of services of the hotel to us when checkout so, and these problems are not cause by personnel receiving silver, at this moment, most avoid shuffle or the department that criticise it is difficult to cause or individual, “ iue does not close already, hang ” high to cannot be taken most, it not only cannot make up for error, let a guest suspect the management of whole public house instead, deepen distrust degree of the guest thereby.So, should function of intermediary of ad cool-headed and sober play, by receive silver to other individual or sectional explain circumstance, request help.After the problem is solved, answer to seek guest opinion again, at this moment the guest often is helped by your enthusiasm penitentiary, change first undesirable impreion thereby, can build even close with the guest of mutual trust I concern.The sword although benefit, not ceasele ” , “ learns whetstone frequently rear know to be not worth ” .Study ability is only ceasele go through the mill one the individual’s moral, raise moral training, improve service skill.Let us stepping strong and vigorous pace, ceasele go ahead, ability walks along the sky of a our OK and volant Gao Fei! The brotherly sisters with elegant name, for us tomorrow and effort!
酒店前台工作总结酒店前台工作总结 酒店前台个人工作总结（材料）
