Thomas R.Griffith 817.709.16318104 Mansanillo Ct, Arlington, TX 76002trgriffith@gmail.com
Information Technology Management Executive with Tremendous Leadership Experience
⍟ Busine Proce Automation⍟ Service Delivery⍟ IT Architecture⍟ IT Project Management
Creative, customer service focused technology strategist that solves complex busine problems by determining
needs and architecting a cost effective and efficient solution.Confident and determined leader with proven expertise in leading technology profeionals focused on teamwork, measured goals and coordinated actions.Technical Leadership Competencies
Strategic IT Planning… Standards Development… Technology Rightsizing… High Availability Planning… Change Management…
Busine Intelligence Solutions… SLA Creation & Adherence… Application & Web Development Standardization Technology Summary Certifications:
Operating Systems:
Databases:
Languages: Servers:
Software:A+, MCSE+I, Dell Certified Server/Desktop/Laptop Windows 9X/NT/2000/2005/2008/XP Pro/2K3/Vista & Windows 7, CentOS, Linux, Unix MS SQL 2003/2005/2008 & MySQL SQL, HTML, ASP, CSS, PHP, Flash Action Script MS Active Directory, Exchange, MS SQL, IIS, Apache, Altiris, Symantec Endpoint, VMWare, BlackBerry MS Project/ Visio/Office, Radiant Aloha, Adobe, Timberline, HEAT, Siebel, Cognos, Backup Exec, Pivotal,
Cisco, Watchguard, DNS, DHCP, Avaya & Nortel Telephony Systems, LAMP, WAMP
IT Experience
IT Director ⦁ 413 HOLDINGS, LLC ⦁ Ft Worth, TX ⦁ Nov08 – Nov09 (450 Employees, 4 Offices Nationwide)
Aimilated 5 companies’ technical aets into one centralized, standardized IT Department that acted as a Service Provider.Selected Contributions:
Ensured SLA of 99.99% uptime on non-standard equipment by implementing Change Management and by placing critical
applications on virtualized servers running like hardware.
Reduced lo rate from undetermined to le than .5% a quarter by implementing Altiris Total Management Suite and a standard aet tracking proce integrated into the employee lifecycle proce.
Reduced IT costs by 25% combining hardware and software vendor to Dell Medium Busine sector and implementing a standard hardware platform for all servers and end-user computing needs.
Increased available bandwidth and decreased monthly transfer costs by implementing Watchguard device that filtered web
content, enabled protocol control and reduced SPAM, virus and spyware.
IT Director ⦁ CREDIT SOLUTIONS OF AMERICA ⦁ Addison, TX ⦁ Oct06 – Nov08 (1200 Employees, 3 offices in DFW)
Succefully led the IT Busine Unit, which consisted of 3 departments (65 people); IT Systems (Network, Systems, Busine
Intelligence), Development (Web & Application Development, Quality Control) and Technical Support.
Selected Contributions:
Reduced downtime from daily firefighting and reaction based support to proactive management by implementing Change Management and Emergency Response Procedures.
Decreased delivery time of development projects by 65% by implementing a standardized the Software Development Life Cycle along with a standard Object Oriented Code base and by enforcing Quality Control measures.
Improved customer service rating for internal technical support team by 35% by creating a roving Desktop Support team that acted as personal technical trainers and champions of change to the end user environment.
Increased communication and morale within the department by holding monthly motivational and information exchange departmental meetings, allowing a free environment to exchange ideas, dieminate updates on projects and
recognize achievements.
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Director of IS Services ⦁ TRAMMELL CROW RESIDENTIAL ⦁ Dallas, TX ⦁ Apr02 – Oct06(2500 Employees, 25 Offices Nationwide)
Stabilized IS Services group by creating and implementing polices and procedures that improved internal customer service ratings,
decreased downtime of customer facing aociates and ensured fast and accurate support of critical busine systems.
Selected Contributions:
Increased internal customer service ratings by 65% by researching, writing busine case and then negotiating and
implementing a help desk ticketing and customer management system.
Revolutionized the support of the main miion critical busine system by identifying the need for industry experienced personnel and training them on the technology instead of trying to train technical people on the nuances that experience
teaches.This is now a standard in the multi family housing industry and most of the original team-members are now running departments for other companies.
Reduced IT aet lo rate to 1% per year by implementing Aet Control Policies and an Aet Inventory Control system. Decreased downtime and raised customer awarene of IS Systems’ status by authoring and implementing a Change
Management policy.
Enterprise Systems Manager ⦁ DATARETURN CORP ⦁ Irving, TX ⦁ Mar99 – Mar02 (1250 Employees, 4 DataCenters worldwide)
During tenure quickly rose from Lead IIS Support Engineer to Enterprise Systems Manager due to tenacity and anything is poible attitude.Go-To guy for executive management when special or crucial projects MUST be accomplished correctly.
Selected Contributions:
Managed first project aimed at attempting to host corporate infrastructure systems.This was during the time that only
websites and SQL databases were hosted outside of the corporate infrastructure.Succefully hosted Domain, Exchange & File Servers over the internet when Microsoft told us it could not be done.
Completed, 2 months ahead of schedule, a Dedicated Support Team supporting high end customers, including build out of all equipments, staff, training and policies.
First Technical Account Manager & Dedicated Server Engineer for world’s largest free on-line learning center for ASP. Reduced IT budget by 20% by standardizing corporate PC aets by job requirements.
Outlying Site Administrator ⦁ SOUTHLAND CORP ⦁ Dallas, TX ⦁ Sep98 – Mar99
Traveled around the country to regional offices managing IT servers and software.Acted as on-site Desktop Engineer while on-site.Started out as Project Lead for Point Of Sale replacement project in all 7-11 stores nationwide.
Selected Contributions:
Cut travel costs by 50% by reorganizing maintenance travel plan and schedule.
IT Director & Webmaster ⦁ KAIZEN SOLUTIONS ⦁ Pensacola, FL ⦁ Jun96 – June98
Managed network infrastructure, web-site design and technical support of ISP and Web Dev firm.
Selected Contributions:
Held first ringside on-line blow-by-blow chat seion on RoyJonesJr.com (1997)
Recognizing the revenue potential and website loyalty by introducing on-line socialization, created an on-line community where members could post to each other’s pages and communicate back and forth, this was 6 years prior to MySpace.
Intelligence Specialist ⦁ US NAVY ⦁ San Diego, CA ⦁ Aug92 – Jun96
Ensured that the Commander of the US Navy’s Third Fleet received daily briefing of intelligence matters that pertained to his area of responsibility and key world events by researching, analyzing and condensing intelligence collection data.
Selected Contributions:
Key Technical member of project to create a federally secure encrypted wide area network between surface, subsurface and
shore stations to be used by joint intelligence community.
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