汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封信。
Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago.But when I brought it home and turned it on, I found it didn’t work properly.So I took it back to the shop and told the aistant what had happened.To my surprise, your aistant didn’t help me to solve the problem.On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop.But today, I am sorry to find that such service should have happened in your shop and your aistant didn’t seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.
Sincerely yours,
Tom
投诉信
写作指导：
开门见山，点名投诉的内容，是因为服务还是具体的物件 然后：围绕问题，详细说明有针对的投诉内容
最后：提出解决问题的最后期限，并希望赌坊正视问题
投诉信模板
Dear_____,
1.I’m writing to complain about ______. 2.I don’t really want to complain but __________ is bad .3.On the one hand,_________________.4 On the other hand,__________.5.I find it_______.
A qualified____________can’t be like ____________.6 Therefore, I require that ______________.And it’s advisable for you to ________.
Please consider my requirement at your convenience.I’m looking forward to a satisfactory reply as soon as poible.
Yours, _______
1.投诉原因
2投诉主题3.
抱怨一
4抱怨二
5投诉的问题给你带来的后果
6.提出合理建议
假设你是李华，你购买了一部外国某公司生产的手机，因有质量问题，要求该公司更换，请根据下列要点，用英文写一封电子邮件。
要点：1.问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。
2要求：公司尽快予以更换。
Dear Sir, I am writing to you for the mobile phone of Dephones250 I bought on 20th Dec.2015 at Tele Mall in Wuhan, China.It was only ten days later that the mobile phone couldn’t ring and I couldn\'t send short meages with it.Then I had to take it to the seller.but I was told that the model had been sold out and I had to wait at least three months for a new one .Later, I went to the repairman.He said since it was a new model in China, it was impoible to fix it without the right spare part.I was so desperate on hearing that.How can I wait that long? A qualified mobile phone can\' t be like the one I have bought.Therefore, I require that you send me a new one of the same model within a month Thank you for your consideration.
Sincerely yours,
Li Hua
