【E】Letter Dear Ms Taylor
Thank you for your letter of March 2.Unfortunately it will not be poible to deliver the artwork by March 20.To complete this job to our normal high standards will require three weeks.We are sure that you will be pleased with the results.
We note from our records that our last invoice has not been paid.We look forward to receiving your payment shortly.
Yours sincerely
【E】Email Dear Sue
Thanks for your email of March 2.I’m sorry, but we can’t deliver the artwork by March 20.We’ll need three weeks for this job, but I’m sure the results will be really good.
I see that you haven’t paid our last invoice yet.It’s going to be difficult to send any more artwork until you pay.Please try and deal with this as soon as poible.
Best wishes
_______________________________________________________________________
【F】Letter
Thank you for your last letter and I apologize for taking so long to reply.With reference to the problems you have been having with your machine, I am afraid that we are unable to accept responsibility.It appears from your description that the manufacturer’s instructions were not followed, and this must be the reason for the fault.
We have checked our files and note that you did not renew your maintenance contract last year.Your guarantee has therefore expired and it will not be poible for you to claim for this repair under the guarantee.
Our Service Department will contact you soon to arrange a suitable time for our engineers to visit.
Please do not hesitate to contact me if you require any further information.
_______________________________________________________________________
【F】Email
Thanks for your email.Sorry I took so long to reply.I’m afraid we cannot accept responsibility for the problems with your machine.It appears that you didn’t follow the manufacturer’s instructions.
We have checked our files and they show that you didn’t renew your maintenance contract last year.Unfortunately this means that you won’t be able to claim for this repair.Our Service Department will contact you soon to arrange a time for our engineers to visit.
Please get in touch again if you need more information._______________________________________________________________________
【G】Letter
Thank you for your recent inquiry about our Italia kitchen tiles.Unfortunately we are temporarily out of stock of these tiles due to very high demand.
We hope to get new supplies in the next few weeks, and I will contact you again as soon as they arrive.In the meantime, I am sending you a copy of our latest brochure, which shows our complete product range.I hope it will be of interest to you.
If you require any further information, please do not hesitate to contact me. _______________________________________________________________________
【G】Email
Thanks for your email about our Italia kitchen tiles.Unfortunately we are temporarily out of stock.We hope to get new supplies in the next few weeks, and I will contact you again as soon as they arrive.In the meantime, I am sending you a copy of our latest brochure.
If you need more information, please contact us again.
