律师回复客户邮件范文（精选多篇）

发布时间：2022-12-05 18:00:11 来源：其他范文收藏本文下载本文手机版

推荐第1篇：怎么样催促客户回复邮件[材料]

分析下原因,一般情况下我会再写封追踪信给他: Hope you are fine, my friend.

It is regret that I haven\'t receive any information from your side.May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.

If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you.

如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)

Glad to contact you again!

Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don\'t receive any information from you.I would apprreciate for your any comment about our offer, including price, quality, sercive.No matter if it is positive answer, It is great help for us to meet your requirement.

Waiting for your favorable reply soon!

之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的：

Good day!

My quotation of PVC shrink label you might have received and considerated.could you kindly advise your comments at your earlier convenience?

If the products isnot your are expecting,pls advise me your details requirement, I will re-offer asap.

I am of service at any time!

但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：

Dear ***,

Wish you have a nice day! 祝您有好的一天！

May I ask whether you have received my quotation? Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.

I am waiting for your reply ASAP. Best regards Will

但是，想成功可不是容易的事情．

Dear sir

Have you received our quotation of ..., if you have any further question,please don\'t hesitate to contact us.We are waiting for you comment about our quotation.

We hope that we can establish a good busine relationship with you in the nearest future. Your prompt reply will be appreciate.

回复A：直接去函敦促

Dear xxx,

Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expreed you 3 catalogues for our ** goods .We hope they will reach you in due course and will help you in making your selection .Wish we will promote busine as well as friendship! Best wishes ! Will

回复B：先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。

Dear Sir,

Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend.Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry.Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer).Any comments by return will be much appreciated.It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response, Thanks and best regards, Will

回复C：如果仍然没有回音的话，可以在

一、两个月后再写一封信。

Dear Sir,

Now I am writing for keeping in touch with you for further busine.If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.By the way, how about your order (or busine) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Will

类似询盘的回复逻辑：

1.一套能做吗？具体他要的这个产品，一套工厂能提供吗？如果可以，就直接提供一个报价单表示一套的美金价格。同时告诉客人如果是下单前的样品，请告知并可能告知今后大货的订单量，到时会更新大货的价格给他。

2.在中国买值得吗？主动告诉客人他的这套产品不同用途可能产生的总共费用：如果一套家用，用国内的快递运输可能会产生多少的运费，加上产品费用，总的会需要多少费用得到这么一套产品。可以让客人考虑像你买是否划算。同时如果这个产品或类似产品刚好有出过给他们国家的某个客户，你也可以介绍他到你的客户那里购买。如果是下单前的大货样，工厂要收的样品费用及其他费用是否和家用不同？告知客人。让客人选择就可以，同时客人会根据你的提议回复邮件。

如果我回复邮件：Dear Mr xxx, Thank you for your inquiry.Yes, we can provide you 1 set sample.Pls see attachment for item data and FOB price for one set.If it is poible to let us know the purpose for this 1 set, for home use or confirmation sample before order placing? Below information for your reference when you have different use: If it is for home usage only, the air expre ship charge to your door will be xxx, plus sample charge.The total cost would be xxx, pls check if it would be worth buying from China.If it is a confirmation sample, pls refer our quotation sheet and let us know if there is any other specification you need.We can meet your need before sending.The sample charge can be refund when order placing.Above information for your reference, pls contact us at any time if there is further help you need.

1.可以先打定金的啊，你跟客户说货款安排的怎么样了，现在也有一批货物要生产，如果你现在付定金，我们可以一起安排订料生产，这样会加快我们交货的时间。

2.Dear Customer I got your formal order with many thanks, as per our agreement, we need your deposit to start production, would you please arrange it asap better before xx date, if so, we still can push factory to do the bulk production in order to let you get the goods in due time, thank you for your cooperation.Regards xx Dear ***, Sorry to trouble you again.Because the busy order season is coming, please confirm the details and arrange the wire transfer soon.We need to arrange the ma production asap to keep the delivery on time.Thanks.Kind Regards.*** 3.合同已经签了，而且付款时间已经过了，客户还是没有汇款。平时都发邮件的，我有问过对方有没有收到我们寄的发票，没有回复,现在想再催下付款，想婉转得告诉对方3月底一定要入账。

To Whom It May Concern, We sent you email on xxxx(date) and wanted to check out whether you have received our invoice for the shipment on xxxx(date), but we haven\'t received any response from you yet.I would like to remind you that the deadline for payment is coming according to our contact.I would appreciate if you would be able to make your payment before March 31, 2010.Please contact us should you have any questions! Sincerely yours, Xxxxx Dear Customers, According to our contract, the payment is past due.Please make the payment as soon as poible so that we can proce to the next stage.The payment should be made no later than March 31st.We have already sent the reciept, please respond to confirm that you have recieve it.thanks XXXXX 4.请求付款恳请速予汇款为荷。 An early remittance will be appreciated.迟付的60美元, 请速予寄下为荷。

Please let us have your check for the $60 now past overdue.

推荐第2篇：如何整治不回复邮件的客户

相信很多人都有一个比较头疼的问题，就是报价之后客户消失没音了。下面就看我如何整治这些不回信的老外：

分析下原因,一般情况下我会再写封追踪信给他:

Hope you are fine, my friend.

It is regret that I haven\'t received any information from your side.May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.

If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you.

NINGBO PUCHENG ELECTRONIC CO., LTD.Add: 3/F 51 NANHAI ROAD,BEILUN NINGBO CHINA Tel: 86-574-86816908 Fax: 86-574-86816290 Mobile: 86-152 73132992 E-mail:

sales4@cnledlight.com Web:http:// www.daodoc.com

SKYPE: wan.celina Wechat: 15273132992 Whatsapp : 86-15273132992

如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)

Glad to contact you again!

Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don\'t receive any information from you.I would appreciate for your any comment about our offer, including price, quality, service.No matter if it is positive answer, It is great help for us to meet your requirement. Waiting for your favorable reply soon!

之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的： Good day!

My quotation of PVC shrink label you might have received and considered.could you kindly advise your comments at your earlier convenience?

If the product is not your are expecting ,pls advise me your details requirement, I will re-offer asap. I am of service at any time!

但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：

Dear ***,

Wish you have a nice day! 祝您有好的一天！

May I ask whether you have received my quotation? Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.

I am waiting for your reply ASAP.Best regards Wendy

但是，想成功可不是容易的事情．

Dear sir

Have you received our quotation of ..., if you have any further question, please don\'t hesitate to contact us.We are waiting for you comment about our quotation.

We hope that we can establish a good busine relationship with you in the nearest future.

Your prompt reply will be appreciate.

回复A：直接去函敦促

Dear xxx,

Best wishes ! Wendy

Dear Sir,

Looking forward to your prompt response, Thanks and best regards, Wendy

回复C：如果仍然没有回音的话，可以在

一、两个月后再写一封信。

Dear Sir,

Now I am writing for keeping in touch with you for further busine.If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.By the way, how about your order (or busine) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.

Thanks and best regards, Wendy

一般客户不回复时，我用到第二个，客户都会或多或少回点内容的。个人感觉很有用，希望对你们也有用。

推荐第3篇：外贸邮件回复

外贸邮件回复范文：

收到客户询盘时的回复： Dear Sir,

We hereby acknowledge receipt your inquiry of XX, (products) and I just got the information form our production department, these standards are available for us.And the now pls check the quotation below: The specification you required: The length: The diameter: The material ……

The price: XX usd /pcs FOB (Tian Jin)

I hope this is the one in your favor, as an experienced company (ISO9001:2000) in the XX field for more than 20 years.And we take the opportunity seriously to cooperate with you.If you have any questions, pls feel free to contact me.I will try my best.Thanks and regards Singature

客户询盘模糊，像客户询问规格 Dear Sir,

Thanks for your inquiry of our XX (products).On Dec.10th.And we are in XX field for many years, so we are confident we can do it.But the specification you given is still lack.Such as the diameter, material, quantity and so on…, so pls can you send us the details? The drawing (CAD) is ok.

After we confirmed, we are happy to provide you with our good quality and competitive price.

Looking forward your soonest reply, Thanks and regards Singature

针对客人的讨价还价的回复 Dear Sir,

Sorry for my late reply, I discu with our bo for a long time, but regarding the price, it is near our bottom line, you know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality.

But we treasure our first cooperation, so we allow you a 2% discount, this is the best I can do for you.

I hope that if you have the will to cooperate, pls don’t just focus on the price, the most important is the quality, I think.

If you any comments, pls let me know.Thanks and regards, Angela

这个得针对情况，如果利润真的不太高，就这样写么有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦。

应对客户的迟迟不回复的邮件： Dear Sir,

Did you receive our quotation on Dec.12th? And no reply from you.I was waiting until until all the colleagues left the office.May be you are very busy.

So pls can you take some time to give me a reply? And kindly give me some advice on XX(products)

Looking forward your reply Thanks and regards Angela

面对客户迟迟不回复 Dear Sir,

How are you these days? I am Angela from XX Company, hope you still remember me.You sent us an inquiry of XX products.And we quoted for you on Dec 12th.

Can you send me a reply which can state your advice? You know we usually keep our client’s data and advice in the achieves, so that we make special and divide plan and schedule for each client.

At the same time we can improve our service according to them, if there’s some fault and in our works.

So pls take a few time to tell me some advice on our busine.Ok? Thanks very much.

针对报价了不回复的 Dear Sir or Madam,

Hope you still remember me, I sent you quotation for XX (products) on XX (date), well maybe you are very busy, and I understand.

I review your website very carefully, and have much interests to make a start for our cooperation, to provide the best special service.

Could you give me some advice so that we can do better

Best Regards

1, Therefore we always put the quality as the first consideration 因此我们总是把质量放在第一位的

2，Would it too much to ask you to respond my question by tomorrow? 可以请你明天以前回复吗？

3，the price we give is almost reach our bottom line 我们所给的价钱已经接近我们的底线了

4，The validity of the quotation is about the 10 days 报价的有效期大概是10天左右

5，Moreover we keep the price costs to the costs of the production 再说，我们的紧挨个已经接近生产费用的边缘

6，Will you kindly tell the quantity you require so as to unable us to sort our the offers?

为了方便我们报价，你能告知数量吗

7, you should take the quantity into consideration 你必须考虑到数量

8，We may reconsider our offer if your order is big enough 如果你们数量足够大的话，我们可以重新考虑价格 9，I’d like to tell you what I think about that 我想告诉你一些我的想法

10，But consider the quality, our price is quite reasonable 如果考虑到质量，我们的报价是很合理的

收到来信：

I have just received your kind letter.

I was very happy/glad/delighted/pleased to receive your letter yesterday morning.Your kind letter of Saturday arrived this morning 久未通信

Pls pardom me long in writing to you

I must apologize for not having written to you previously 未及时回信

I apologize for the delay in my reply

I apologize for being a day late with the delay reply to you Having lost your last mail, I have not been able to reply sooner 久无音信

I have not heard a word you for a long time There has been no news from you for ages

As I have not heard of you for long, I feel anxious 表示歉意难过：

Pls accept my sincerest apologies for the inconvenience I fear we caused you 遇到不好的事情

I have deeply grieved to hear the death of your father

I was most distre to learn from your letter of the illne of your father 谈谈开发信的事情

还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵

其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时还希望帮到比我还新的朋友，前辈不要拍我板砖哦。

发开发信要先找到邮箱，至于找邮箱呢，我觉得至今用的比较顺手的是各国邮箱的后缀(自己搜一下，太长了不好发上来)和一些好的黄页，有些朋友反映用邮箱后缀找不到，那是因为你要分析一下你们的产品在哪里很畅销，用的比较多。比如我们的产品水井管在沙特等中东产石油的地方用的多，那么就那些国建的公共邮箱后缀，搜出来比较多。其实我觉得开发信这个东西就像我们国内做电话销售一样，我想每个外贸人都很讨厌每天一大堆的网络推广电话，我想老外和我们应该是一样的心情。所以我觉得做外贸的不容易的，每天辛辛苦苦找邮箱发开发信息，而且还被人讨厌，看都没看就删了。有的说喜欢简短的开发信，有的喜欢有点专业性的比较长一点开发信，至于到底怎么样，我有两种版本经常换着发，要多多准备几封进行追踪，邮箱最好设上阅读回执，对有阅读回执的邮件进行追踪，几

周几个月时不时的骚扰一下。要用不同的版本，要不发一样的，看不看都删了，没什么新意。我开发信的内容很大众化就不贴上来了。呵呵

还有一点是开发信是主题，反正我不喜欢什么how are you, hi, my friend,什么的，就用产品名称，或者用RE:貌似比较有效果，呵呵，还有可以突发奇想，比如有一天我用的标题是your water need treatment,（我们做水处理过滤产品的）结果发过去一会就有人回复说介绍一下详细的catalog什么的。当然可能是运气什么的发开发信需要坚持，不要没有效果就放弃后再抱怨怎么没效果啊没效果啊，因为开发信本身的是一个概率问题，成功率本身就比较低的。所以那句话叫什么来着广撒网才能网大鱼。前辈的话是有道理的。

What’s wrong withy you, you look depreed

Something went wrong.情况不秒啊（出了问题/麻烦）。 You are welcome, you deserve it.Not necearily.不见得

I am embraed to take so many gifts

Embraed还可以指别人给你难堪而感到尴尬You scolded me in public, I am embraed I don’t deserve this/I am flattered.我不敢当 As for a leave/ I ask to use a sick leave today

Let’s get down to busine.It’s late, let’s get down to busine时候不早了，让我们谈正事吧。

1.无法提供客户想要的产品时回复

Dear

Thank you for your enquiry of 12 March cate 9 cable.

We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to exceive demand.

We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commiion 2%.

Please visit our catalog at http://www.daodoc.com for more information on this item.If you find the product acceptable, please email us as soon as poible.

Sincerely,

2.对客户一般讯盘的三种回复

Dear Mr.Jones:

We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.

In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.

Please note that we have quoted our most favorable price and are unable to entertain any counter offer.

As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.

Sincerely,

Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather

handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C iued by your first cla bank in our favor upon signing Sales Contract.

We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.

If we can be of any further help, please feel free to let us know.Customers\' inquiries are always meet with our careful attention.

Sincerely,

Re: SWC Sugar

Dear Sirs,

We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.

To comply with your request, we are offering you the following:

1.Commodity: Qingdao Superior White Crystal Sugar.

2.Packing: To be packed in new gunny bag of 100kgs.each.

3.Quantity: Ten thousand (10000) metric tons.

4.Price: US dollars one hundred and five (US$105.00) per metric ton, Fob Qingdao.

5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.

6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.

Please note that we do not have much ready stock on h

and.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.

We are awaiting your reply.

Sincerely,

3.客户向我们发出关于一个物品的讯盘后我们发的还盘

Dear :

Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product \"toaster\".

We\'ve enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

Package: 1pcs/box

Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L.C at sight.

We look forward to receiving your first order.

Sincerely,

4.对新客户想和我们建立合作关系的还盘

Dear Mr.Jones:

We have received your letter of 9th April showing your interest in our complete product information.

Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http://xxxxxxxxxx.alibaba.com which includes our latest product line.

We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.

Sincerely,.

Mark Li

推荐第4篇：外贸邮件回复

收到客户询盘时的回复：

Dear sir,

We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below:

The specification you required: The length: The diameter: The material ........

The price:XX usd /pes FOB(tian jin)

I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards

签名

客户询盘模糊，向客户询问规格

Dear sir,

Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok. After we confirmed,we are happy to provide you with our good quality and competitive price. Look forward your soonest reply, Thanks and regards

签名

针对客户的讨价还价的回复

Dear sir,

Sorry for my late reply,i discu with our bo for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.

But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.

I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.

If you any comments ,pls let me know. Thanks and regards Angela

这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦

应对客户的迟迟不回复的邮件: Dear sir,

Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the colleagues left the office.May be you are very busy.

So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)

Look forward your reply Thanks and regards Angela

面对客户迟迟不回复

Dear sir,

How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX products.And we quoted for you on dec 12th.

Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.

At the same time we can improve our service according to them,if there’s some fault and in our works.

So pls take a few time to tell me some advice on our busine.ok?thanks very much.

针对报价了不回复的

Dear sir or madam,

Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.

I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.

Could you give me some advice so that we can do better

Best regards

1、therefor we always put the quality as the first consideration 因此我们总是把质量放在第一位的

2、would it too much to ask you to respond my question by tomorrow? 可以请你在明天以前回复吗

3、the price we give is almost reach our bottom line 我们所给的价钱已经接近我们的底线了

4、the validity of the quotation is about the 10days 报价的有效期大概是十天左右

5、moreover we keep the price close to the costs of the production. 再说，我们的价格已经接近生产费用的边缘

1、will you kindly tell the quantity you require so as to unable us to sort out the offers? 为了方便我们报价，你能告知数量吗，

2、you should take the quality into consideration 你必须考虑到质量问题

3、we may reconsider our offer if your order is big enough 如果你们数量足够大的话，我们可以重新考虑价格

4、i ’d like to tell you what i think about that 我想告诉你一些我的想法

5、but consider the quality ,our price is quite reasonable. 但是考虑到质量，我们的报价是很合理的

一些实用英语系列：

收到来信：

1、i have just received your kind letter.

2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.

3、your kind letter of saturday arrived this morining 久未通信：

1、pls pardon me long in writing to you

2、i must apologize for not having written to you previously

未及时回信

1、i apologize for the delay in my reply

2、i apologize for being a day late with the delay reply to you

3、having lost your last email ,i have not been able to reply sooner 久无音信：

1、i have not heard a word you for a long time

2、there has been no news from you for ages

3、As i have not heard of you for long,i feel anxious 表示歉意难过：

pls accept my sincerest apologies for the inconvenience i fear we caused you 遇到不好的事情

1、i have deeply grieved to hear the death of your father

2、i was most distre to learn from your letter of the illne of your father

谈谈开发信的事情

还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵

其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时希望帮到比我还新的朋友，前辈不要拍我板砖哦。

发开发信要先找邮箱，至于找邮箱呢，我觉得至今用的比较顺手的是用各国邮箱的后缀（自己搜一下，太长了不好发上来）和一些好的黄页，有些朋友反映用邮箱后缀找不到，那是因为你要分析一下你们的产品在哪里很畅销，用的比较多。比如我们的产品水井管在沙特等中东产石油的地方用的多，那么就那些国家的公共邮箱后缀，搜出来比较多。

其实我觉得开发信这个东西就像我们国内做电话销售一样，我想每个外贸人都很讨厌每天一大堆的网络推广电话，我想老外和我们应该是一样的心情。所以我觉得做外贸的不容易的，每天辛辛苦苦找邮箱发开发信，而且还被人讨厌，看都没看就删了。有的说喜欢简短的开发信，有的喜欢有点专业性的比较长一点的开发信，至于到底怎么样，我有两种版本经常换着发，要多多准备几封进行追踪，邮箱最好设上阅读回执，对有阅读回执的邮件进行追踪，几周几个月时不时的骚扰一下。要用不同的版本，要不发一样的，看不看都删了，没什么新意。我开发信的内容很大众化就不贴上来了。呵呵

还有一点是开发信得主题，反正我不喜欢什么how are you，Hi，my friend，什么的，就用产品名称，或者用RE：貌似比较有效果，呵呵，还有可以突发奇想，比如有一天我用的标题是your water need treatment,（我们做水处理过滤产品的）结果发过去一会就有人回复说介绍一下详细catalog 什么的。当然可能是运气什么的

发开发信需要坚持，不要没有效果就放弃然后再抱怨怎么没效果啊没效果啊，因为开发信本身的是一个概率问题，成功率本身就比较低的。所以那句话叫什么来着广撒网才能网大鱼。前辈的话是有道理的。

有时间我整理一下自己的邮件或者用的好的黄页再分享给大家，呵呵先写到这吧，有时间再写，不能一下午光更新，呵呵

spoken English

）Ｓomething went wrong.情况不妙啊(出了问题/麻烦).内似的表达有:\"There is something wrong with sth\".什么出了麻烦/有毛病等.例如:What ’s wrong with you, you look depreed--你看上去很消沉,发生什么事了

2)You are welcome,you deserve it.不客气,应该的!\"deaerve\"(v)-应该得,值得.

3)Not necearily.不见得.这个短语在日常生活中用得较多.请牢牢记住,很实用的!

4)I am embarraed to take so many gifts.拿这么多的礼物我真不好意思(意思是--你送我这么多礼物真不好意思.当然\"embarraed\"还可以指\"别人给你难堪而感到尴尬的意思\".例如:You scolded me in public,I am embarraed!---你在公共场合训我真让我感到尴尬.

5)I don’t deserve this/I am flattered.我不敢当(意思是你太夸我了)\"Flatter\"(v)---吹捧,奉承,过分夸奖等.

6)The game came out even.比赛不分胜负.\"even\"扯平的,互不相让的\"

7)Ask for a leave/I ask to use a sick leave today.请假/请病假

8)I told you (early).我不是早就告诉你了/我不是早说了!

9)It ’s better than nothing.总比没有好! 这句非常实用,用来安慰别人是非常漂亮的句子!

10)Let’s get down to busine.我们谈正事吧/我们转入正题吧!\"It’s late,let’s get down to busine\".---时候不早了,让我们谈正

Hi Lesley:

Hope you still remember me,i sent you quotation for aluminium sulphate on aluminium sulphate,well maybe you are very busy,and i understand.

I review your websit edithsoaps.wozaonline.co.za/ very carefully, and have much interests to make a start for our cooperation,to provide the best special service and price.

Could you give me some advice so that we can do better,The suitable samples can be sent to you for your reference.

Looking forward to your prompt reply.

Best Regards Yanhuizhang Shandong Sanfeng Group Co.,Ltd

推荐第5篇：邮件回复(人人)

Email 中的固定的客套表达中的固定的客套表达~~ 需要写的英文邮件多了，就觉得很吃力，尤其是当需要经常写给同一个人时。希望邮件的开头、结尾、一些客套的话能有不同的表达~~ 邮件的开头感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。 Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子开头。向他们对公司的兴趣表示感谢。 Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们。如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank you for getting back to me.” Thank you for providing the requested information.如果你询问某人一些信息，他们花了点时间才发送给你，那就用这句句子表示你仍然对他们的付出表示感激。 Thank you for all your aistance.如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子， truly appreciate … your help in resolving “I the problem.”Thank you raising your concerns.就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用， “Thank you for your feedback.” 在邮件的结尾在邮件开头表示感谢一般是表示对对方过去付出的感谢，而在邮件结尾处表示感谢是对将来的帮助表示感谢。事先表示感谢，能让对方在行动时更主动更乐意。 Thank you for your kind cooperation.如果你需要读者帮助你做某事，那就先得表示感谢。 Thank you for your attention to this matter.与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。 Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。 Thank you for your consideration.如果您是在寻求机会或是福利，例如你在求职的话，就用这封邮件结尾。 Thank you again for everything you\'ve done.这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。十种场合的表达 1.Greeting meage 祝福 Hope you have a good trip back.祝旅途愉快。 How are you? 你好吗? How is the project going? 项目进行顺利吗? 2.Initiate a meeting 发起会议 I suggest we have a call tonight at 9:30pm (China Time) with you and Brown.Please let me know if the time is okay for you and Ben.我建议我们今晚九点半和 Brown 小聚一下,你和 Ben 有没有空? I would like to hold a meeting in the afternoon about our development pl

anning for the project A.今天下午我建议我们就 A 项目的发展计划开会讨论一下。 We’d like to have the meeting on Thu Oct 30.Same time.十月三十号(周四),老时间,开会。 Let’s make a meeting next Monday at 5:30 PM SLC time.下周一盐湖城时区下午五点半开会。 I want to talk to you over the phone regarding iues about report development and the XXX project.我想跟你电话讨论下报告进展和 XXX 项目的情况。 3.Seeking for more information/feedbacks/suggestions 咨询信息反馈/建议咨询信息/反馈建议反馈 Should you have any problem acceing the folders, please let me know.如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule.谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon.期待您的反馈建议! What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做? What do you think about this? 这个你怎么想? Feel free to give your comments.请随意提出您的建议。 Any question, please don’t hesitate to let me know.有任何问题,欢迎和我们联系。 Any question, please let me know.有任何问题,欢迎和我们联系。 Please contact me if you have any questions.有任何问题,欢迎和我们联系。 Please let me know if you have any question on this.有任何问题,欢迎和我联系。 Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think? 欢迎您的评论和建议! Do you have any idea about this? 对于这个您有什么建议吗? It would be nice if you could provide a bit more information on the user’s behavior.您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/iue.如果可以,我希望你能负责这件事情。 4.Give feedback 意见反馈 Please see comments below.请看下面的评论。 My answers are in blue below.我的回答已标蓝。 I add some comments to the document for your reference.5.Attachment 附件 I enclose the evaluation report for your reference.我附加了评估报告供您阅读。 Attached please find today’s meeting notes.今天的会议记录在附件里。 Attach is the design document, please review it.设计文档在附件里,请评阅。 For other known iues related to individual features, please see attached release notes.其他个人特征方面的信息请见附件。 6.Point listing 列表 Today we would like to finish following tasks by the end of today:1…….2…….今天我们要完成的任务:1…….2…….Some known iues in this release:1…….2…….声明中涉及的一些问题:1…….2…….Our team here reviewed the newest SCM policy and has following concerns:1…….2…….我

我们阅读了最新的供应链管理政策,做出如下考虑:1…….2…….Here are some more questions/iues for your team:1…….2…….以下是对你们团队的一些问题:1…….2…….The current status is as following: 1…… 2…… 目前数据如下: 1…… 2…… Some items need your attention:1…….2…….以下方面需提请注意:1…….2…….7.Raise question 提出问题 I have some questions about the report XX-XXX 我对 XX-XXX 报告有一些疑问。 For the aignment ABC, I have the following questions:… 就 ABC 协议,我有以下几个问题:…… 8.Proposal 提议 For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划,我有一个提议…… I suggest we can have a weekly project meeting over the phone call in the near future.我建议我们就一周项目开一个电话会议。 Achievo team suggest to adopt option A to solve outstanding iue…… Achievo 团队建议应对突出问题采用 A 办法。 9.Thanks note 感谢信 Thank you so much for the cooperation 感谢你的合作! Thanks for the information 谢谢您提供的信息! I really appreciate the effort you all made for this sudden and tight project.对如此紧急的项目您做出的努力我表示十分感谢。 Thank you for your attention! Thanks to your attention! 谢谢关心! Your kind aistance on this are very much appreciated.我们对您的协助表示感谢。 Really appreciate your help! 非常感谢您的帮助! 10.Apology 道歉 I sincerely apologize for this misunderstanding! 对造成的误解我真诚道歉! I apologize for the late asking but we want to make sure the correctne of our implementation ASAP.很抱歉现在才进行询问,但是我们需要尽快核实执行信息。以上是找到的一些，的地方，恳求指正，灰常灰常感谢~~~ 以上是找到的一些，不 native 的地方，恳求指正，灰常灰常感谢 Broaden Your Circles~~

推荐第6篇：外贸邮件回复

要样品和问目标价格。

in order to quote you a consideable price,we have to know more detail about this product.if you do not mind,pls send me a sample and attached your anticipated price or target price

推荐第7篇：自己对客户邮件回复的点滴看法

自己对客户邮件回复的点滴看法

做外贸也有三年多了，第一份工作中，虽然也是属于外贸，但工作内容属于维护客户一类，开发信很少写，而且新客户基本是在广交会现场有意向的客户，展会结束之后通过联系有可能促成订单的。

真正对开发客户有感悟的是在第二份工作中。没有客户，只有靠开发信和电话沟通，才可能与客户建立起联系，即使这样，客户也只能是你的潜在下单客户，并不一定会短时间立刻有业务上的合作。除非客户急于更换现有供应商或者增加新的供应商，而且你的开发信不偏不倚的进入他的邮箱，引起他的兴趣。随后经过一系列沟通，确认产品才可能立刻下单。从某种意义上说，开发信的成功靠的是运气。而运气就是机会来了，恰巧遇上了你的努力。所以，要写好开发信，前期的准备工作必须做好。

在海安格力的这几个月中，自己先从熟悉产品开始，从事客户开发是在来公司40天之后，由于之前已经在阿里巴巴上搜索了相关的客户，所以在开发信的写作之初，自己并不担心客户的问题，而随着时间的推移，对产品的了解以及客户网站的研究，客户的邮箱数量就明显的捉襟见肘了。因此自己在写作开发信的同时，也把学习产品知识和搜索新的客户并举。起初开发信的质量确实是惨不忍睹：没有商务信函的格式，内容也是很随意。所以在这种情况下没有客户的回复是正常的。经过几个月的摸索，开发信的格式基本已经固定，但是开发信的质量一直上不去。在这段时间，幸好有经理和同事的指导，自己才能不断的慢慢进步。从写作开发信起，自己对开发信内容的想法也在详细和简洁之间矛盾：详细显得太长，客户时间看邮件时间有限，而太简洁又感觉不能把内容传达。但是开发信没有万能的模版，只要是得到客户回复的开发信，就可以算作一封成功的开发信，尽管不是完美的，至少可以说开发信的某一点吸引了客户。我们就是要去努力找寻更多这样的点，提高开发信对客户的吸引力，随之提高回复率。

说到客户对开发信回复的态度，可谓是多种多样。要么是直接拒绝，口气很强硬的那种，要么是婉拒，说是对产品感兴趣，现在不需要，但是也没有说需要的时候会联系你。虽然我们被拒绝，却会得到一个信息：客户是真实的，目前正在使用我们的产品。这种客户我们需要保持联系，在以后有下单的可能性。还有一种就是直接询价并且要样品。此类客户也需要区别对待，有些是真的需要我们的产品，而有些就是套取样品而不检测。像我司经营的产品，不经过客户询样测试是不可能下单的。每一封回复都是一个希望，不能因为客户的拒绝就放弃了联系。我们要认真对待每一封客户的邮件，有时候那些不冷不热的客户给你下订单的速度反而比那些常联系而没有实质性进展的。除此之外，我们要从其他角度挖掘客户的需求，尽可能把我们的产品推销给客户。做好外贸，是要做好打持久战的心理准备的。有些时候客户是会被你的执着感动的。你对客户研究的越细，了解的越多，找到客户突破口的可能性就越大，合作的就越大。

外贸人必须知道的十个定理：

1.一个差劲的业务员是传话筒，老板如果有时间、懂英语，一定不会需要你；一个一般的业务员是营业员，对产品问题能对答如流，但是无法影响客人的选择；一个优秀的业务员是导购，能帮客人明确他自己真实的需求，并且想办法去满足，没有了你，客人要么犯错、要么一无所获。

02.只有买错，没有卖错。一次错误的采购可能会毁掉一家公司，尝试体谅买家的各种犹豫不决不信任。

03.价格是让生意能做成的最后一环因素，而非第一环。虽然客人总在最开始就纠结价格，但你要相信，他们永远是在合适的产品里找低价，而不是在低价中找合适的产品。

04.假如客人的底线在你的底线之下，那么价格是没的谈的。只是，你的底线你知道，而客人的底线在哪里，很多时候他自己都不知道。

05.谈价策略的核心，是让客人感觉自己占了便宜（注意：是想办法给客人这种感觉，而不是真的给客人便宜，好好悟一下其中的区别）。

06.整个行业降价越猛，生意越难做；整个行业涨价越猛，生意越好做。

07.在客人对你的产品真正感兴趣之前，你所有的自我介绍，他一个字也不会读。08.开发信的关键就在于看起来别像开发信。

09.只要你偶尔还有“不买没关系，你倒是给个回话啊”这种想法，你就还是个新手。

10.订单是问不出来、催不出来、建议不出来的，一定不要让自己看上去像在指使客人做决定。

以上十点，觉得很在理。作为一名外贸从业者，需要有自己的一个准则，一个考量标准，从点滴做起，要求自己每天进步一点，向那些做得好的学习，以他们为榜样，不断的提高自己。

推荐第8篇：Ebay邮件回复范本

邮件回复范本

一、未收到货

1．美国国内定单有出货单号，（3-5天）

the usps only provide a delivery confirmation number instead of tracking number.therefore, the pakcage may not get updating even it is already on the ways, please wait 3 days more, if you do not receive it in 3 days, please email me back

2．美国国内定单有出货单号，（5-7天）

this order is shipped out right after you paid.however, the usps do not provide a tracking number instead of the delivery confirmation number.

if you don\'t receive the item in 10 days since you paid.we will believe the item is lost in transporation.and we will give u refund or resend another one to as you like.

3．美国国内定单有出货单号，（7-10天）

i understand it has been a while since you placed the orders from us, we have no idea just like u why the usps tracking info does not updated it at all.we will aume your package is lost, do you want to us either refund you or resend another one to u.

4．因缺货而延迟发货的定单（10天以上）

we contacted with the usps immediately after you told us the shipping updatus has not been updating.i was told that the package is mishand in their warehouse.after we filed up a claim, it is on the right track now.sorry again

5．低价值无跟单号产品，客户未收到货

because this item under $5, it shipped with out delivery confirmation number.it is hard for us to deal with this transaction since it is under 5 dollar and the cost by usps first cla mail is cost more than 2 dollar.so we have no choice to ship it out by usps first cla letter.we have no reason to cheat on 3 dollar.we definitly shipped it out but we can not track on it.

6．显示已送到，实际未收到

I see that the tracking information says the shipment has been delivered.but it looks like it was mi delivered.that is not our fault.Some of our customer got the same trouble and they can find the package by contact the local post office or their neighbour

7．国际包裹

No tracking info for first cla or priority mail.A customs declaration number LNXXXXUS will be displayed in your order.it usually take 14-21 busine day to Canada, and EU countries, and 21-30 busine day to other countries.please contact us when you do not receive your item within this range only.otherwise, we will ask you to keep waiting.

it is international shipping, so the package may be stuck in the customs, please wait a few more days.thank u

二、收到货与描述不符

1．数量不对，漏发工具等。重新安排发货

I am sorry for this iue, we are going to resend the miing items to u.the tracking# is xxxxxxxxx

2．发错货，请客户退回。重新安排发货

i am apologize for this iue.please return the item back to us by following instruction at http://return.phiconnect.com/id/techtreasure, and write ra# on the box.please use first cla mail, and add tracking number on it.the item must be returned in good package.we will resend a new one to u as soon as we receive the delivery confirmation number from u.please also show me a picture of the item you received to help us to identify the problem.thanks

3．产品有缺陷，可以使用。与客户商量部分退款

4．产品有缺陷，影响使用。退回重新安排发货或退款

5．产品不工作。退回重新安排发货或退款

6．可能是欺诈的客户。退回重新安排发货或退款

all the items have our own marks, and they are been double checked to ship.i would like to get this item back to identify the problem.if we have shipped the wrong item, I will iue full refund to you.

7．可能在安装中损坏的产品。退回重新安排发货或退款

All of our items are fully tested.However, we recommend our customer check the qaulity and tested funcationality of the parts in the motherboard first instead of installing it.because warrenty will be expired if the item is returned at broken or installed condition.

We offer exchange or refund to all of items come as broken, factory defective, or different with the item description.the customer must return the item back to us first in order to receive the exchange or refund.no exception!! we will physically inspect this defective parts.if there is no any man-made damage such as broken ribbon which is caused in installing.we will iue full refund to you if this parts is damage by installing, we will take a few picture to you, so you can file a claim with repair center.if you think this is fair, please go ahead to return it back to us.thank u

8．退货扣运费，客户有意见

sent the exactly item what you order from us, if you do not want to keep it.it is fine to us to accept your return.however, we only charge you $2.5 to cover our shipping cost since we have no fault in this transaction compared to other seller charge percent of restock fees.if you think this is not fair, please email us back

9．不肯退货的客户

the manufacture offer warranty to this parts.if you return the item back to us, we will get full refund from the manufacture, so we prefer you return this item back to us, and we will iue full refund to you

推荐第9篇：如何回复工作邮件

“在商务交往中要尊重一个人，首先就要懂得替他节省时间”，电子邮件礼仪的一个重要方面就是节省他人时间，只把有价值的信息提供给需要的人。

要区分To和CC还有BCC（区分收件人、抄送人、秘送人）

1.To的人是要受理这封邮件所涉及的主要问题的，理应对邮件予以回复响应。（收件者：就具体某项工作而已，一般指直接处理者、需要跟进者、需要回复者）

2.而CC的人则只是需要知道这回事，CC的人没有义务对邮件予以响应，当然如果CC的人有建议，当然可以回Email.（抄送：指只需要知道，例如：上级、其他相关需知道的部门的同事）

3.而BCC是秘送，即收信人是不知道你发给了BCC的人了的。这个可能用在非常规场合。

4.TO，CC中的各收件人的排列应遵循一定的规则。比如按部门排列；按职位等级从高到低或从低到高都可以。适当的规则有助于提升你的形象！

5.只给需要信息的人发送邮件，不要占用他人的资源

6、转发邮件要突出信息

在你转发消息之前，首先确保所有收件人需要此消息。除此之外，转发敏感或者机密信息要小心谨慎，不要把内部消息转发给外部人员或者未经授权的接收人。

如果有需要还应对转发邮件的内容进行修改和整理，以突出信息。不要将RE了几十层的邮件发给他人，让人摸不着头脑。关于主题

主题是接收者了解邮件的第一信息，因此要提纲挈领，使用有意义的主题行，这样可以让收件人迅速了解邮件内容并判断其重要性。

1.一定不要空白标题，这是最失礼的

2.标题要简短，不宜冗长，不要让Outlook用„才能显示完你的标题

3.标题要能真反映文章的内容和重要性，切忌使用含义不清的标题，如“王先生收”

4.一封信尽可能只针对一个主题，不在一封信内谈及多件事情，以便于日后整理

5.可适当用使用大写字母或特殊字符（如“*！”等）来突出标题，引起收件人注意，但应适度，特别是不要随便就用“紧急”之类的字眼。

6.回复对方邮件时，可以根据回复内容需要更改标题，不要RERE一大串。关于称呼与问候

1.恰当地称呼收件者，拿捏尺度

邮件的开头要称呼收件人。这既显得礼貌，也明确提醒某收件人，此邮件是面向他的，要求其给出必要的回应；在多个收件人的情况下可以称呼大家、ALL.

如果对方有职务，应按职务尊称对方，如“x经理”；如果不清楚职务，则应按通常的“x先生”、“x小姐”称呼，但要把性别先搞清楚。

不熟悉的人不宜直接称呼英文名，对级别高于自己的人也不宜称呼英文名。称呼全名也是不礼貌的，不要逮谁都用个“Dearxxx”，显得很熟络。

2.Email开头结尾最好要有问候语

最简单的开头写一个“HI”，中文的写个“你好”；结尾常见的写个BestRegards，

中文的写个“祝您顺利”之类的也就可以了。

俗话说得好，“礼多人不怪”，礼貌一些，总是好的，即便邮件中有些地方不妥，对方也能平静的看待。关于正文

1.Email正文要简明扼要，行文通顺

Email正文应简明扼要的说清楚事情；如果具体内容确实很多，正文应只作摘要介绍，然后单独写个文件作为附件进行详细描述。

正文行文应通顺，多用简单词汇和短句，准确清晰的表达，不要出现让人晦涩难懂的语句。最好不要让人家拉滚动条才能看完你的邮件，千万不要学唐僧。

2.注意Email的论述语气

根据收件人与自己的熟络程度、等级关系；邮件是对内还是对外性质的不同，选择恰当的语气进行论述，以免引起对方不适。

尊重对方，请、谢谢之类的语句要经常出现。

电子邮件可轻易地转给他人，因此对别人意见的评论必须谨慎而客观。“邮件门”就是深刻的教训！

3.Email正文多用1234之类的列表，以清晰明确。

如果事情复杂，最好

1、

2、

3、4的列几个段落进行清晰明确的说明。保持你的每个段落简短不冗长，没人有时间仔细看你没分段的长篇大论。

4.一次邮件交待完整信息

最好在一次邮件中把相关信息全部说清楚，说准确。不要过两分钟之后再发一封什么“补充”或者“更正”之类的邮件，这会让人很反感。

5.尽可能避免拼写错误和错别字，注意使用拼写检查

这是对别人的尊重，也是自己态度的体现。如果是英文Email，最好把拼写检查功能打开；如果是中文Email，注意拼音输入法带给你的弱智同音别字。

在邮件发送之前，务必自己仔细阅读一遍，检查行文是否通顺，拼写是否有错误。

6.合理提示重要信息

不要动不动就用大写字母、粗体斜体、颜色字体、加大字号等手段对一些信息进行提示。合理的提示是必要的，但过多的提示则会让人抓不住重点，影响阅度。

7.合理利用图片，表格等形式来辅助阐述

对于很多带有技术介绍或讨论性质的邮件，单纯以文字形式很难描述清楚。如果配合图表加以阐述，收件人一定会表扬你的体贴。

8.不要动不动使用：）之类的笑脸字符，在商务信函里面这样显得比较轻佻

Busine Email不是你的情书，所以：）之类的最好慎用。只用在某些你确实需要强调出一定的轻松气氛的场合，比如现在-：）附件

1.如果邮件带有附件，应在正文里面提示收件人查看附件

2.附件文件应按有意义的名字命名，不可用外星人才看懂的文件名

3.正文中应对附件内容做简要说明，特别是带有多个附件时

4.附件数目不宜

超过4个，数目较多时应打包压缩成一个文件

5.如果附件是特殊格式文件，因在正文中说明打开方式，以免影响使用

6.如果附件过大（不宜超过2MB），应分割成几个小文件分别发送，语言的选择和汉字编码

1.只在必要的时候才使用英文邮件

英文邮件只是交流的工具，而不是用来炫耀和锻炼英文水平的。如果收件人中有外籍人士，应该使用英文邮件交流；如果收件人是其他国家和地区的华人，也应采用英文交流，由于存在中文编码的问题，你的中文邮件在其他地区可能显示成为乱码天书。

2.尊重对方的习惯，不主动发起英文邮件

如果对方与你的邮件往来是采用中文，请不要自作聪明的发送英文邮件给他；如果对方发英文邮件给你，也不要老土的用中文回复。

3.对于一些信息量丰富或重要的邮件，建议使用中文。你很难保证你的英文表达水平或收件人中某人的英文理解水平存在问题，而影响邮件所涉及问题的解决。

4.选择便于阅度的字号和字体

中文老实点用宋体或新宋体，英文就用Verdana或Arial字型，字号用五号或10号字即可。这是经研究证明最适合在线阅度的字号和字体。不要用稀奇古怪的字体或斜体，最好不用背景信纸，特别对公务邮件。结尾签名

每封邮件在结尾都应签名，这样对方可以清楚的知道发件人信息。虽然你的朋友可能从发件人中认出你，但不要为你的朋友设计这样的工作。

1.签名信息不宜过多

电子邮件消息末尾加上签名档是必要的。签名档可包括姓名、职务、公司、电话、传真、地址等信息，但信息不宜行数过多，一般不超过4行。你只需将一些必要信息放在上面，对方如果需要更详细的信息，自然会与你联系。

引用一个短语作为你的签名的一部分是可行的，比如你的座右铭，或公司的宣传口号。但是要分清收件人对象与场合，切记一定要得体。

2.不要只用一个签名档

对内、对私、对熟悉的客户等群体的邮件往来，签名档应该进行简化。过于正式的签名档会让与对方显得疏远。你可以在Outlook中设置多个签名档，灵活调用。

3.签名档文字应选择与正文文字匹配，简体、繁体或英文，以免成出现乱码。字号一般应选择比正文字体小一些。回复技巧

1.及时回复Email

收到他人的重要电子邮件后，即刻回复对方一下，往往还是必不可少的，这是对他人的尊重，理想的回复时间是2小时内，特别是对一些紧急重要的邮件。

对每一份邮件都立即处理是很占用时间的，对于一些优先级低的邮件可集中在一特定时间处理，但一般不要超过24小时。

如果事情复杂，你无法及时确切回复，那至少应该及时的回复说“收到了，我们正在处理，一旦有结果就会及时回复，云云”。不要让对方苦苦等待，记住：及时作出响应，哪怕只是确认一下收到了。

如果你正在出差或休假，应该设定自动回复功能，提示发件人，以免影响工作。

2.进行针对性回复

当回件答复问题的时候，最好把相关的问题抄到回件中，然后附上答案。不要用简单的，那样太生硬了，应该进行必要的阐述，让对方一次性理解，避免再反复交流，浪费资源。

3.回复不得少于10个字

对方给你发来一大段邮件，你确只回复“是的”、“对”、“谢谢”、“已知道”等字眼，这是非常不礼貌的。怎么着也要凑够10个字，显示出你的尊重。

4.不要就同一问题多次回复讨论，不要盖高楼

如果收发双方就同一问题的交流回复超过3次，这只能说明交流不畅，说不清楚。此时应采用电话沟通等其他方式进行交流后再做判断。电子邮件有时并不是最好的交流方式。

对于较为复杂的问题，多个收件人频繁回复，发表看法，把邮件越RE越高，这将导致邮件过于冗长笨拙而不可阅读。此时应即是对之前讨论的结果进行小结，删减瘦身，突出有用信息。

5.要区分Reply和ReplyAll（区分单独回复和回复全体）

如果只需要单独一个人知道的事，单独回复给他一个人就行了

如果你对发件人提出的要求作出结论响应，应该replayall，让大家都知道；不要让对方帮你完成这件事情。

如果你对发件人的提出的问题不清楚，或有不同的意见，应该与发件人单独沟通，不要当着所有人的面，不停的RE来RE去，与发件人讨论。你们讨论好了再告诉大家。不要向上司频繁发送没有确定结果的邮件。

点击“回复全部”前，要三思而行！

6.主动控制邮件的来往

为避免无谓的回复，浪费资源，可在文中指定部分收件人给出回复，或在文末添上以下语句：“全部办妥”、“无需行动”、“仅供参考，无需回复”。

正确使用发送，抄送，密送

怎么样，经过这一系列的讨论，大家对职场电子邮件中的礼仪应该有初步的认识了吧！归结到底，两句话：只发有必要的邮件，认真发邮件！

推荐第10篇：回复邮件英语作文

假设你叫李华。远在英国的网友Tom想了解你对上网的看法。请根据下表提供的信息，用英语给Tom发一封100个词左右的电子邮件。

要求：1.文章开头已给出，不计入词数；

2.可适当增加细节以使全文流畅完整。参考词汇：网校：net-school Advantages 1.获得更多信息

2.可上网校学习3.联系更加便捷 1.聊天、玩游戏费时 2.仍有有害东西 1.善于网上学习2.时间不宜过长 Disadvantages Suggestions

Dear Tom, I would like to give my opinions about being on the Internet.More and more middle school students are starting using the Internet, through which they can get a great deal of the latest information.They can enjoy leons given by the teachers of net-schools at home.And it is easy and convenient to keep in touch with friends by sending and receiving e-mails.

On the other hand, some students have spent too much time chatting and playing games on the net.And there is still something harmful to the students.

At last, I suggest that students should be good at using the Internet for their studies and not be on line for long.

Best wishes, Lihua

第11篇：亚马逊邮件回复1

客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，

Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compa, did you order 10 pcs? If nothing is wrong, we will ship them asap.Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？如果没什么问题，我们会尽快发货。客户因订购的商品大小不合适导致退货 Dear buyer，

Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be poible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？

只是建议，如果您坚持要退货，我们会跟进下一步。我们等待您的回信。卖家发错地址 Dear buyer，

Thank you so much for your great support on us.What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。卖家发货到达时间 Dear buyer，

Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。

卖家发货后，要求客户写反馈 Dear buyer，

Thank you very much for your order! We have shipped the goods and it will arrive at your side soon.Hope you likeit! And we are looking forward to your feedback.Have a nice day! Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板 Dear — Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards 亚马逊的商品被跟卖，发警告信的邮件模板。 Hello, We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN:B00GICPZT0) which is sold exclusively by the brand authorized sellers.Please refer to our attachment.Please send the confirmation to us after you remove the product as iued from your listing.If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon selling privileges.Please handle and reply us as soon as poible, otherwise we will complaints and amazon.客户询问货物的tracking number或者有没有发货，给客户的回信邮件模板 Dear Customer, Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed.Usually, we are able to ship orders the next day.Weekend orders are shipped on the following Monday.Please allow 3-9 busine days after shipment for delivery.You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.Your patience and understanding are greatly appreciated.If you have any other questions or concerns, feel free to contact us.Best regards 买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板 Dear —

Thank you for contacting us regarding your inquiry.Your return request has been approved.You will be receiving a return shipping label and RMA instructions via Amazon.Please be advised that the return shipping cost is the responsibility of the buyer.The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.Also, please make sure that the correct merchandise is being shipped us, (seller’s name).We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise.If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.We appreciate your cooperation.Best regards 买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板。 Dear customer, Sorry for disturbing you, we tracked your shipping.The shipping information may not update so prompt, could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards 买家没有收到货，发邮件询问情况，回复邮件的模板。 Dear customer, Sorry for disturbing you, we tracked your shipping.The package is now on the way to your place(it is now reaching your local post office).International shipping information may not update so prompt, usually it takes around 7-15 days for shipping.Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards

第12篇：日本亚马逊客服邮件回复

様

ご注文いただきありがとうございます。

誠に申し訳ございませんが、中国から出発しますので、

ちょっと時間がかかります、もうちょっとお待ちいただけないでしょうか。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文をありがとうございます。

Amazonからの「キャンセルリクエスト」がまだ届かないので、

誠に申し訳ございませんが、お客様はまだ「キャンセルリクエスト」を申請されないでしょうか。

お手数ですが、お客様の方もキャンセルをお願いいたします。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

かしこまりました、、Amazonからのキャンセルリクエストが届いたすぐ、キャンセル致します、ご苦労様でした。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

ご注文いただきありがとうございます。

誠に一方的勝手なお願いではございますが、

実物の写真を当店に拝見させてもいいでしょうか、ご容認くださいますようお願い申し上げます｡

宜しくお願いいたします｡

様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

お客様に返金いたします、当商品はお礼としてお客様に差し上げます。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

当店の返金手続きは完了いたしました、後はAmazonと銀行の処理をお待ちだけです。 2-3日かかるかもしれません、もしまだ届かない場合は、当店或いはAmazonにもう一度う連絡ください。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。お客様に返金いたしてもよろしいでしょうか、

そして当商品が届く場合、当商品はお礼としてお客様に差し上げます。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

折り返しのご返答をお待ちしております。

様

ご注文いただきありがとうございます。

お客様に価格をディスカウントいたします。三割引でいかがでしょうか。

285円を返金いたします、ご意見はいかがでしょうか。

折り返しのご返答をお待ちしております。

様お世話になっております

ご容赦ありがとうございいます。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

ご注文いただきありがとうございます。

到着時間は6月5日までと存じます、当商品は既に到着いたしました、もうちょっとお待ちいただけないでしょうか。もし予定時間外なら、返品は可能です。

よろしくご了承下さいますようお願い申し上げます。

様

お客様にお詫びの気持ちいっぱいです

添付フゔイルをご覧下さい、５日11日は既に出発いたしましたが、恐らく中国税関の所ちょっと時間がかかります、

ご迷惑をおかけいたしました、誠に申し訳ございません。先程お客様に返金いたしました、誠に申し訳ございません。

誠に申し訳ございませんでした

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

中国から出発しますので、返品ならちょっと時間がかかります、返金の方をお勧めいたします、342円を返金いたしますよろしいでしょうか。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

先の話につきましては、誠に申し訳ございませんでした、お客様に全額で返金いたします、よろしいでしょうか。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

otnpmilk 様

ご注文いただきありがとうございます。

かしこまりました、今お客様に返金いたします、当商品はお礼としてお客様に差し上げます。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。お客様に返金いたしてもよろしいでしょうか、

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

よろしくご了承下さいますようお願い申し上げます。

多田士朗様

ご注文いただきありがとうございます。

前の話につきましては、誠に申し訳ございませんでした、お客様に1140円を返金いたします、よろしいでしょうか。当商品はお礼としてお客様に差し上げます。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

加藤喬士様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。先からお客様の事をずっと考えましたが、

お客様にご満足できる答えが差し上げられないかもしれませんが、一つの提案がありました。もうちょっと３日ほどお待ちいただけないでしょうか。

3日後、もしまだ届かないなら、お客様に返金いたしてもよろしいでしょうか、そして当商品が届く場合、当商品はお礼としてお客様に差し上げます

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

かしこまりました、お手数ですが、

お客様の方もキャンセルをお願いいたします。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

ご注文いただきありがとうございます。

はい、当方にお任せします、ご苦労様でした。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

ご注文いただきありがとうございます。

ご注文の商品はもうキャンセルいたしました。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

お客様に返金いたします、当商品はお礼としてお客様に差し上げます。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。当商品は既に出荷完了いたしましたが、予定時間外なので、お客様に返金いたしてもよろしいでしょうか、

もし良ければ、返金リクエストをお願いいたします

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

よろしくご了承下さいますようお願い申し上げます。

様

お世話になっております

以下のネットリンクをご参考下さい。

http://www.amazon.co.jp/gp/help/customer/display.html/ref=footer_paymenthelp?ie=UTF8&nodeId=642946

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

先にお客様に返金いたしました、お荷物輸送中に想定外の状況が発生した模様です。添付ファイルをご査収ください。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

「出荷すみ」だけど、本当は出荷いたしませんのでご安心くだい、また、お客様の方で「キャンセルリクエスト」の申請もお願いいたします。

よろしくご了承下さいますようお願い申し上げます。

様

ご注文いただきありがとうございます。

ご注文後すぐ発送いたしました。出荷データのディスプレーが遅いですが、Amazonの規定です。当商品は既に出荷完了致しましたから、ご安心ください。

よろしくご了承下さいますようお願い申し上げます。

返答。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

ご迷惑をおかけいたしました、誠に申し訳ございません。

金型がちょっと変わったため、写真と異なることになります。湾曲したのは恐らく郵送途中の不注意かもしれません。

よろしくご了承下さいますようお願い申し上げます。

はい、できるでけお客様のおしゃっるとおりに頑張ります

価格をディスカウント

ステータスが「出荷の準備中」のままになっていて、こちらでは「キャンセルリクエスト」しかできません。そちらでキャンセル手続きをしてもらえますか？

第13篇：英语回复往来邮件格式

General inquiry Dear __________,

We are interested in your product of __________in a quantity of __________.

Please send us details of your product specifications and price terms for shipment to the port of __________ by the way of__________.

We look forward to hearing from you soon.

Sincerely,

Reply to supplier\'s quotation Dear __________,

Thank you for your meage dated__________

Please send us details of your product specifications and price terms for shipment to the port of __________ by the way of __________.

We are looking forward to your reply.

Sincerely,

__________

General Quotation Dear__________,

We understand from your information posted on Alibaba.com that you are in the market for __________.

We are a __________company specializing in exporting__________.We accordingly make the following offer: 1.Product Name: __________ 2.Packing: __________ 3.Quantity: __________ 4.Price: __________ 5.Payment: __________ 6.Shipment: __________

If any of our products are of interest to you, please let us know.We will be happy to give you a quotation upon receipt of your detailed requirements.

We look forward to hearing from you soon.Reply to buyer\'s inquiry Dear__________,

Thank you for your inquiry dated __________regarding__________.

Please find the detailed product information as follows: Product Description: __________ Specifications: __________ Packaging: __________ Price: __________ Payment terms: __________

We look forward to hearing from you soon and proceing your first order.

Sincerely,

Sincerely, Introduce new products to old customer Dear,

We have refreshed our online catalog at Http://$!{object.domain}.en.alibaba.com, and now it covers the latest new products, It covers the latest new products available from stock.

We believe that you will find something attractive to our product line.Once you have had time to study the supplement, If you are interested in any product pls do not hesitate to let us know.We would be very happy to send you samples for close inspection.

We will keep you informed on our progre and look forward to hearing from you.

Sincerely,

Reply new buyers\' first email $!object.salesname

$!object.feedback Dear,

#if($!object.draftDateStr) We have received your letter of $!object.draftDateStr showing your interest in our complete product information.

#end Our product lines mainly include high quality $!object.memberCategoryName products.To give you a general idea of the various kinds of $!object.memberCategoryName now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http://$!{object.domain}.en.alibaba.com which includes our latest product line.

We look forward to your specific specifications and hope to work together with you in the future.

Sincerely, $!object.salesname

$!object.feedback

系

创建者

统

First Contact email Dear,

#if($object.customerCategoryName) We learn from Alibaba.com that you are in the market of $!object.customerCategoryName.We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.

#end We are

joint

venture

specializing and

in export

the of $!object.memberCategoryName#if($!object.customerCategoryName) $!object.customerCategoryName#end.We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present.You may also visit our online company introduction at Http://$!{object.domain}.en.alibaba.com which includes our latest product line.

Should any of these items be of interest to you, please let us know.We will be happy to give you a quotation upon receipt of your detailed requirements.

We are looking forward to your prompt reply.

Sincerely,

$objec t.salesname Reply buyer\'s inquiry for product details Dear,

#if($object.draftDateStr) Thank you for your inquiry of $!object.draftDateStr.

#end We\'ve enclosed the photo and detailed information of the product for your reference: Product: Specification: Package: Price: Payment:

A discount of 1% will be allowed if quantitiy is over 1,000pcs of individual items.Payment is to be made by irrevocable L.C at sight.

We look forward to receiving your first order.

Sincerely, $!object.salesname

第14篇：询盘回复邮件范本

这是我在福步上抄的，你们把自己的产品套

进去就好了

第一次询盘的客户，邮件回复如下：

Thanks for your inquiry.

We are profeional supplier of printing machine at competitive price。

Here is attachment with some prictures of our products may suit your requirements, for more, please check our Website（www.daodoc.com）, and select products that you are interested in.

We have great interest in developing busine with you, could you have any inquiry and comments,

we would like to talk in details through MSN or mail or any way you like.

Any help & question,we shall be pleased to be on service of you.Looking forward to your prompt reply.

Best wishes, （要带附件）

几天过去了，客户没有回复，用下面模板跟进：

For several days no news from you, my friend.

I am writing for reminding our offer for items of printing machine dated on ~~（日期）~~~~~~according to your relative inquiry, Any comments by return will be much appreciated.

It will be our big pleasure if we have opportunities to be on service of you in near future.

Looking forward to your prompt response.

Best wishes,

十天左右过去，客户还是没有回复，用以下模板再跟进：

How are you? Hope everything is ok with you all long.

I am writing for keeping in touch with you for further busine.

If any new inquiry, welcome here and I will try my best to satisfy you well with comptitive price.By the way, how about your order with items of printing machine?

If still pending, we would like to offer our latest price to promote an opportunity to cooperate with each other.

If there is anything we can help to you, we shall be much than pleased to do so.Looking forward to your prompt response.

Best wishes,

如果半个月，三封邮件出去，客户仍然没有回复，基本上无望了，把宝贵的时间用在跟进新意向客户身上。

第15篇：邮件回复的好结尾

殊不知，一个好的开头很重要，一个专业的谈判很重要，结尾也同样重要。

1.Please accept our thanks for the trouble you have taken.有劳贵方，不胜感激。

2.We are obliged to thank you for your kind attention in this matter.不胜感激贵方对此事的关照。

3.We tender you our sincere thanks for your generous treatment of us in this affair.对贵方在此事中的慷慨之举，深表感谢。

4.Allow us to thank you for the kindne extended to us.对贵方之盛情，不胜感谢。

5.We thank you for the special care you have given to the matter.贵方对此悉心关照，不胜感激。 :

6.We should be grateful for your trial order.如承试订货，不胜感激。

7.We should be grateful for your furnishing us details of your requirements.如承赐示具体要求，不胜感激。

8.It will be greatly appreciated if you will kindly send us your samples.如承惠寄样品，则不胜感激。

9.We shall appreciate it very much if you will give our bid your favorable consideration.如承优惠考虑报价，不胜感激。

10.We are greatly obliged for your bulk order just received.收到贵方大宗订货，不胜感激。

11.We aure you of our best services at all times.我方保证向贵方随时提供最佳服务。

12.If there is anything we can do to help you, we shall be more than pleased to do so.贵公司若有所需求，我公司定尽力效劳。

13.It would give us a great pleasure to render you a similar service should an opportunity occur.我方如有机会同样效劳贵方，将不胜欣慰。

14.We spare no efforts in endeavoring to be of service to you.我方将不遗余力为贵方效劳。

15.We shall be very glad to handle for you at very low commiion charges.我方将很愉快与贵方合作，收费低廉。

16.We have always been able to supply these firms with their monthly requirements without interruption.我方始终能供应这些公司每月所需的数量，从无间断。

17.We take this opportunity to re-emphasize that we shall, at all times, do everything poible to give you whatever information you desire.我们借此机会再此强调，定会尽力随时提供贵方所需的信息。

18.We are always in a position to quote you the most advantageous prices for higher quality merchandise.我们始终能向贵方提供品质最佳的产品，报价最为优惠。

19.This places our dealers in a highly competitive position and also enable them to enjoy a maximum profit.这样可以使我方经营者具有很强的竞争力，还可获得最大的利润。

20.We solicit a continuance of your confidence and support.恳请贵方继续给予信任，大力支持。

第16篇：英文假期邮件自动回复

Dear Sir/Madam,

I will be out of office for Chinese new year holiday during Feb.16th – Feb.26th 2015.

With very limited acce to email, I cannot check or reply your email in time.

If you have urgent matter to discu with me, please call me at +86-13*******

Thank you and have a nice day!

第17篇：客户不回邮件怎么办

上外贸，大家最烦的就是客户不回复，但在买方市场的今天却又很正常,但如我们能改进我们的联系方法,回复率必增很多;建议应该注意以下几点：

1、邮件标题只能是客户求购的产品名称，而不要加其它的任何多余语言，这样，客户打开你邮件的可能性一般可达到100%；

2、开头语简洁带过证明你是专业而老练的商人，可立即拉近与客户的距离，而对商人来说过多的寒喧实在是多余；不少人喜欢一开始就说从何得知该客户的，我们建议你，一般情况下最好不用提，客户在那里发布过求购信息，客户自己知道，多说多余；

3、开头语特忌讳主动过多介绍自己，因为会给人一种推销的感觉，给人的第一感觉就不好，事实上，没有几个客户会有耐心来阅读你的长篇介绍的，不主动过多介绍自己将一定反而会给客户一种很自信、很专业的印象，这种印象对你来说是非常重要的；

那么，“过多”的标准是什么呢？我们认为，介绍性语言超过两句即是“过多”！

4、简洁开头后，你必须立即进入正文，即报价，因为客户最关心的无非是产品规格与价格而已，你如不能提供客户想要的东西，客户回你干吗？立即进入报价，证明你是专业做该行的，你是有诚意、实实在在想做生意的，大家的时间都很宝贵，都不想浪费时间，特别是欧美商人更是如此；

有人说，客户询盘中规格说的不全，无法报价，事实上，没有那个外商会在询盘中一次就把要求说完的，你可估摸着试探性报，报错了没关系，这只是证明你是专业的、多年做该行的，如所报的规格与客户所要的不符，客户一般会很快回复你并详细告诉你他所需产品的具体要求的；有人总喜欢第一次联系客户时就问东问西的，有些国家的客户（如印度、韩国）可能会耐心回你，但对大多数欧美客商（如美国）来说，他们一般是不会回复该类邮件的；

5、所报的价必须是实价，必须与现有的市场行情相吻合，价太低，客户知道你不是做该行，不会理你；价太高也会吓跑客户，客户也不会回你，所以，切勿乱报价，应了解清楚了、多比较后再报，对新产品、对外贸公司来说这点尤其重要；

6、第一次联系客户时，除非客户在询盘中提出，最好不要主动附上图片，以免被删或被国外反垃圾邮件软件拦截；

7、与客户第一次联系最好用HOTMAIL邮箱，或在邮件中另附上你的HOTMAIL邮箱，因为垃圾邮件泛滥的原因，中国越来越多的邮件服务器被国外打入黑名单，你发的邮件可能最终进不了客户的邮箱，或客户回你的邮件你也收不到，这种情况已越来越严重，而用HOTMAIL邮箱一般不会有这方面的问题；

8、强烈建议：如你不能报出有一定竟争力的价格，请最好不要联系客户，既然报不了价自然就成不了，不仅客户很可能不会理你，你又何必浪费你及外商宝贵的工作时间呢？对外贸公司来说，何不在货源上多下点功夫，效果一定好很多！

总之，你联系客户的目地无非是为了争取能最终成交，而要能最终实现成交的目地，你起码总要迈过产品规格相符、出口报价适当这两个槛，直接洽谈这两个最重要的问题，不仅外商喜欢，也必能大大缩短成交的进程，大家何乐何不为呢？

有电话没有最好是能打电话去询问

不要去问是否需要购买。

你和他接下来的电话或者邮件需要沟通以下事宜：

1、是否收到你的邮件（常规提问，很必要）

2、价格是否与他们的预算相合（常规提问）

3、如果对方表示有问题，进行必要的说明，咨询是否需要另外发送一份特殊的方案

4、如果对方说没有收到，你要重新发送一次，并且在次日或者当天稍晚再次确认是否收到。说没有收到邮件是客户的常规回绝方法。坏处是一直在推脱，好处是你可以找机会把资料送上门，和客户谈。只要能当面拜访到，比单纯的电话邮件沟通有利。

5、客户通常也会说“我再看看吧”，这个不算是明确回绝，就应该有间隔地打电话与他沟通，并且寻找机会上门拜访。

（1）转变性跟进和长远性跟进

我往往针对不同的客户情况把跟进分成三类，1.是服务性跟进。2.转变性跟进。

3.长远性跟进。这里我们只讲后两种跟进，因为第一种是已经做成生意的跟进。第二种转变性跟进，是指通过预约或者拜访知道通过努力可以达成合作的一种跟进方法。第三种长远性跟进，是指短期内还难以达成合作的跟进方法。所谓转变性跟进，是根据客户的态度决定的。情况有以下几种

1.客户对产品还是比较感兴趣，也需要这种产品，只是对价格还有不同意见。针对这种客户的跟进，最好是收集同类产品的价格情况，从自己的产品成本出发，算账给客户听，以取得对你产品价格的认可。为了达成协议可在原报价的基础上有所下调。

2.客户对产品很感兴趣，也想购买你的产品，但由于暂时的资金问题无法购买，对这类客户你应和他做好协调，共同制定出一个时间表，让他把购买你的产品费用做进预算。当然这类客户不会直接说自己没钱，你要学会自己判断。有许多销售员不会跟进这类客户，想起跟进时，客户已经购买了别家的产品。我的做法是只要客户靠得住，先给产品再约时间收钱。

3.客户对你的产品还没有一个很深的了解，态度暧昧，可买可不买。对这类客户要尽量把自己的产品说的浅显易懂，要把产品给客户带来得好处数量化，激起客户的购买欲。客户往往最关心你的产品会给他的公司带来什么样的实惠。

所谓长远性跟进，是客户根本就不想用你的产品或者已经购买了同类产品。这类客户不会由于你积极的跟进就会要你的产品或者和你合作。对这类客户是不是就放弃不跟了呢？实践证明，往往这类客户会出现大买家，但你跟的太紧反而引起反感。最好的做法是和他真心实意的做朋友。周末一个温情的短信，逢年过节一

张祝福的明信片，生日一个小小的生日礼物。只要你坚持不懈，这类客户会给你带来惊喜的。

（2）其他跟进策略：

跟进工作使您的客户记住您，一旦客户采取行动时，首先想到您。跟进的最终目的是形成销售，但形式上绝不是我们经常听到的“您考虑得怎么样？”跟进工作除了注意系统连续外，我们更须注意其正确的策略：采取较为特殊的跟进方式，加深客户对您的印象；为每一次跟进找到漂亮的借口；注意两次跟进时间间隔，太短会使客户厌烦，太长会使客户淡忘，我们推荐的间隔为2-3周；每次跟进切勿流露出您强烈的渴望，想做这一单。调整自己的姿态，试着帮助客户解决其问题，了解您客户最近在想些什么？工作进展如何？

上面我简单的介绍了一些跟进的方法，可能并不详尽。可销售中许多方法还要你学会变通，也要你自己有一定的悟性，也要学会不断总结自己的经验。举一反三，无师自通才是销售的最高境界。

实例

编辑本段

一位美国老板告诉自己的销售员这样一个实例：“有个人看到我们的招聘广告，在应聘截止最后一天，他向我们投来他的简历（最后一天投简历的目的是使他的简历能放在一堆应聘材料的最上面）。一周后，他打电话来询问我们是否收到他的简历（当然是安全送达）。这就是跟进。四天后，他来第二次电话，询问我们是否愿意接受他新的推荐信（西方人对推荐信格外重视），我们的回答当然是肯定的。这是他第二次跟进。再两天后，他将新的推荐信传真至我的办公室，紧接着他电话又跟过来，询问传真内容是否清晰。这是第三次跟进。我们对他专业的跟进工作印象极深。他现在在我们美国公司工作。”

美国专业营销人员协会和国家销售执行协会做过这样的统计报告，请看生动的统计数据：

2%的销售是在第一次接洽后完成，

3%的销售是在第一次跟进后完成，

5%的销售是在第二次跟进后完成，

10%的销售是在第三次跟进后完成，

80%的销售是在第4至11次跟进后完成！

几乎形成鲜明对比的是，在我们日常工作中，我们发现，80%的销售人员在跟进一次后，不再进行第二次、第三次跟进。少于2%的销售人员会坚持到第四次跟进。

请记住：80%的销售是在第4至11次跟进后完成！在冷漠的网络世界，您的电子商务更是需要您一次次地跟进

我们有时候吊一下客人的味口„„

Dear :

As we have not heard from you since we sent you our free samples（这里有些客户换成报单price list) of pedometer, we wonder whether you require further information before deciding to place an order.

Our pedometer has important price advantages as we are a profeional pedometer supplier since 1993, however if price is not one of your problems, our digital motion sensor pedometer may suit you better, which is more accuracy and get better quality.

If you need any further information, please free to let us know.

第18篇：客户开发邮件英语

客户开发邮件英语范文

Dear Sir,

Very glad to send E-mail to you, I’m Annie.I have learned your name from the website which shows you are interest in ball chair.

First I’d like to introduce our company，which is one of the largest ball chair manufacturers in China, mainly produce ball chair,egg chair,bubble chair and other chairs.We would like to supply high-cla products and satisfy every customer\'s needs.

We approach you today in the hope of establishing long

busine relations with you and expect, by our joint effects, to enlarge our busine scope.

It will be a great pleasure to receive your inquiries for any of the items against which we will send you our competitive price with high quality.

Your prompt reply will be highly appreciated.

Thanks& best regards

Yours faithfully, Steven

XXX CO.,LTD

Website: http://zytime.cnAdd: XXX

Tel: 0086-769-26048888Fax: 0086-XXX

Cell phone: 0086-13717413999E-Mail:xxxxx@hotmail.com