Chamber service
A: Good morning.Morre Hotel.At your service.
早上好。这里是摩尔酒店，竭诚为您服务。
B: good morning! I\'d like to make a reservation, please.Do you have any rooms available for the next week?
早上好。我想要预定一个房间。你们有下周的空房吗？
A: All right.Single-room or double-room?
有的。请问要单人间还是双人间。
B: Double-room, please.It\'s for an American couple.
双人间。我是为一对美国夫妇预定的。
A: Hold on, please.Let me check the bookings.Yes, we have double-rooms available.What kind of room would you like, sir?
请稍等。让我查一下房间的预定情况。是的，我们有剩余的双人间。请问您要什么样的房间？ B: I\'d like a room with a nice view, please.
我想要一个带漂亮风景的房间。
A: We have a nice garden-view room.
我们有一个带漂亮花园风景的房间。
B: Good.I\'ll take that one.Is there a bar in your hotel?
好的。我就要那一间了。酒店里有酒吧吗？
A: Yes, sir.And there is also a party going on each Saturday night in the bar till next morning.有的。每周六晚上酒吧里都会有晚会，而且会一直持续到第二天早上。
B: Party all night? Hotel California? No kidding.Anyway, what\'s the room charge?
整晚的晚会。《加州旅馆》吗？别开玩笑了。不管怎样，房间收费标准是怎样的？ A: 888 Yuan per night.With breakfast.“Northern Star” buffet! What\'s there arriving time?每晚888元。带早餐。早餐叫“北极星”自助餐。他们什么时候到？
B: They turn up around 4p.m.next Monday, and they check out on next Sunday.
他们下周一下午4点左右入住，下周日离开。
A: I see.May I have your name and phone number?
知道了。可以留一下您的名字和电话号码吗？
B: Yes.67101213.Benjamin.
好的。67101213。本杰明。
Room service
A: Good evening, madam and sir.May I do the turn down service for you now?晚上好女士和先生。我现在可以为你做开夜床服务吗？
B: Oh, thank you.But you see we are having some friends here.We\'re going to have a small party here in the room.Could you come back in three hours?噢，谢谢。但是我的一些朋友马上会到。我们准备举办一个小聚会。您可以三个小时之后再来吗？
A: Certainly, madam.I\'ll let the overnight staff know.They will come then.
好的，女士。我会让上通宵班的同事知道。他们到时候会来。
B: That\'s fine.Well, our friends seem to be a little late .Would you tidy up a bit in the bathroom? I\'ve just taken a bath and it is quite a me now.Besides, please bring us a bottle of just boiled water.
好的。哦。我的朋友可能要晚到了，你可以帮我收拾一下洗浴间吗？我刚刚洗澡了浴室显得有点乱。另外，请帮我拿一瓶纯净水过来。
A: Yes, I’ll bring in some fresh towels together with the drinking water.好的女士，我马上哪一些干净的毛巾和饮用水过来。
B: OK.
好的
A: May I turn on the lights for you?
我可以为您开灯吗？
B: Yes, please .I\'d like to do some reading while waiting.
好的我需要写字及阅读。
A: Yes, sir.Is there anything I can do for you?
好的先生，还有什么可以帮到您的吗？
B: No more.You\'re a smart girl/boy indeed.Thank you very much.
没有了。你的确是一个好女孩/男孩，非常感谢你。
A: I\'m always at your service.Goodbye, sir and madam, and a very pleasant night。 我将一直为你们服务。拜拜女士先生，祝你们有个非常愉快的夜晚。
A: May I come in?
请问我可以进来吗？
B: Yes, please.
可以。
A: When would you like me to do your room, sir?
您什么时候方便让我帮你打扫房间呢？
B: You can do it now if you like.I was just about to go down for my breakfast when you came.But before you start, would you do this for me?
如果你方便你可以现在就打扫。你上来的时候我正准备下楼用早餐。但是在你开始之前能否帮我做点事情呢？
A: Yes, what is it?
好的。是什么事情呢？
B: I would like you to go and get me a flask of hot water .I need some hot water to wash down medicine after break－fast.
我需要一壶热水。我需要在用完早餐之后用热水服药。
A: I\'m sorry that your flask is empty.I\'ll go and get you another flask that\'s full at once.
非常抱歉热水瓶是空的，我现在立即去拿一个装满热水的水瓶。
B: Thank you.
谢谢
A: How may I help you?
我能您什麼忙？
B: This is room 123.I\'m John Smith.
我是123号房的约翰．史密斯。
A: Yes, sir?
什么事，先生？
B: I wonder if you could do me a favor.
你们能帮我一个忙吗？
A: I\'ll be happy to, if I can, Mr.Smith.
若能帮忙，我很乐意服务，史密斯先生。
B: Can you please give me a wake-up call at six, tomorrow morning?请在明天早上点钟打电话叫醒我，好吗？
A: I certainly can.
当然可以。
B: Thank you.Do you provide breakfast that early?
谢谢。那么你们供应早餐吗？
A: Yes, sir.You can have your breakfast either in your room or at the breakfast buffet.
是的，先生。您可以在您房间里吃早餐或在餐厅里吃自助式早餐。
B: Good.Another thing, I need an extra blanket for the night.
好。还有一件事，今天晚上我需要多一条毛毯。
A: That\'s no problem, Mr.Smith.I\'ll send one up right away.
没问题，史密斯先生。 我马上送一条上去。
Laundry service
（Explaining How to Get the Service for laundry）
向客人解释如何享有洗衣服务
A：Room Attendant客房服务员
B：Guest 客人
A：Excuse me.Have you anylaundry(需要洗的衣服)？
The laundry man is here to collect it.
打扰一下。请问您有需要洗的衣服吗？洗衣工将在这儿为你服务。
B：No, not now, thank you.
哦。现在没有，多谢。
A：If you have any, please just leave it in the laundry bag.The laundry man comes over to(过来)collect it every morning.
当您需要的时候请将衣物留在洗衣袋中，洗衣工会在每天早上过来收取。
B：Thank you.
谢谢
A：Please tell us or notify in the list whether you need your clothes laundry,
dry-cleaning or preing and also what time you want to get them back.当您需要衣物的湿洗，干洗机熨烫服务时请随时告知我们或者是填写洗衣，并告诉我们您需要取回衣物的时间。
B：I see.What if there is any laundry damage？
I wonder if your hotel has a policy on dealing with it.
好的，我想知道当出现衣物损坏贵酒店会如何处理呢？我想知道贵酒店是否有相关的政策去
处理。
A：In such a case, the hotel should certainly pay for it.The indemnity shall not exceed ten times the laundry
在这种情况下，酒店当然需要赔偿。赔偿金额不超过烫洗费用的十倍。
B：That sounds quite reasonable.I hope there\'s no damage at all.
这样听起来是比较合理的，当然我希望是不会有任何损坏。
A：Don\'t worry, sir.The Laundry Department has wide experience in their work.不用担心，先生。洗衣部门有着非常丰富的经验。
B：All right.Thank you for your information.
好的。感谢您带来的信息。
A：Not at all.
不客气。
