A letter of complaint
金星中学
申义娟
Teaching aims:
Teaching knowledge aims:
Enable students master how to write a letter of complaint.Enable students master the statement and format commonly used in complaint letters。
Enable students to actually apply what they have learned in situations。
Teaching Emotion Aims:
Let students know what should be done in their daily lives when their legitimate rights and interests are violated.Teaching important points:
Writing skills for English complaint letters.Teaching difficult points:
The writing methods of English complaint letters.Teaching props: Multimedia courseware, material and exercise books.Teaching procedure:
Step 1 Greeting and Welcome the teachers to our cla.Step
2Lead in
1 Ask students two questions: When you have problems with faulty goods or services.What should you do? When you are diatisfied with your teacher.What should you do? Step 3 How to write a letter of complaint? Letters of complaint usually include the following stages: 第一段:开头,自我介绍,交代投诉内容,尽可能做到客观礼貌. I am writing to complain / make a complaint about…
I am writing to expre my diatisfaction / disappointment about…
第二段:正文,写明投诉的原因、问题的经过及产生的结果。
The reason for my diatisfaction is...In the first place,... In addition,...第三段:结尾,提出解决建议并希望尽快得到满意的答复,
表示感谢。
I appreciate it very much if you could...I hope you will take my complaints seriously and… Thank you for your consideration and I will be
2 looking forward to your reply.Step 4 Team work After learning how to write a letter of complaint,let\'s write a letter of complaint about your English teacher.Write the composition in groups of four and according to the interview.Step 5 Correct their composition with their deskmates.
Step 6 Show some good compositions. Step 7 Consolidation
Step 8.Homework Enable students complete their composition.