Wish everything going well with you and your esteemed company!
First ,I’m very sorry for the transit time from NingBo to Kolkata need more than 40 days.I had never expected for it.Because usually we shipped to Kolkata only need about 20-25days.If we know it in advance that it will take so long time we will not choose this carrier at all even free of shipping charge.
Second, this accident happened suddenly.As we booked with carrier NCL earlier with the closing date on 5th, SEP.and ETD on 7th, SEP.And form NingBo to Kolkata need about 21days which I had told you before.But unfortunately, NCL veel didn’t call at Ningbo Port last week, you can check with NCL about this and get the relevant information.No way out,we need change the carrier, then our forwarder found MSK, he told me MSK the closing date is on 7th, SEP,and the ETD on 9th, SEP,to Kolkata need about 20-25days.So we chose MSK instead without hesitation.Up to yesterday, you told me the ETA on 31th OCT, I was very surprised to hear the news,I confirmed with my forwarder, and my forwarder confirmed with MSK,but MSK told my forwarder last time they gave error ETA.You know MSK is the biggest shipping company in the world, they are very arrogantand brutal,they only said sorry to us,they don’t accept liability for any mistake.And our forwarder send one 40HQ, only earn 50USD,so they also can’t accept liability for too much lost.No way out, this liability we must accept.
And you know, your order we only have profit for halogen heater, this model we only have 0.3USD/PCS profit, you place 2400pcs order to us, our total profit is 0.3USD*2400PCS=720USD.About the quartz heater and fan heater, as you only need several hundreds of each model, our production cost is very high, and we have no profit.I know the selling season is very importance for you and you was very angry yesterday, my mood is the same with you.As i was very angry with our forwarder.But this thing has happened, angry can’t help us to solve the problem.We also hope you can get the goods earlier, we are not easy to finish the goods on time,I never thought that was problem withthe shipping company.You are sincerely do busine with us, we are also sincerely to do long term busine with you.And we are all businemen,we all need make money.So we need to understand each other.About your lo,we compensate 720USD to you, that means this order we have no profit, only make friends with you,OK? Please accept my apologies again.
