酒店英语
酒店分类:
1.按地理位置分:
Downtown hotel
Resort hotel
Suburban hotel
Motel
Airport hotel
2.按等级分:
Boutique hotel 主题酒店
Luxury / deluxe hotel 豪华酒店(5星)
Upscale hotel 高档酒店(4星)
Mid-tier hotel and motel 中档酒店(3星) Economy / limited service~经济酒店(2星)
3.按房间类型分:
All-suite hotel 全套房酒店
Extended-stay properties / apartment hotel 公寓式酒店 Resorts and time-share properties 度假/分时酒店 Inns 旅馆
Casino hotel 赌场酒店
Cruise ships 海上游艇/内河游船
酒店部门:
1.Front Office前厅
2.Housekeeping客房部
3.Food and Beverage department餐饮部
4.Sales & Marketing Department销售部
5.Accounting Department会计部
6.Engineering or Maintenance ~ 工程部
7.Security Department保安部
8.Human Resources Department 人力资源部 前厅部门:
1.Front Desk 前台
2.Concierge门童
3.Busine Center商务中心
4.PABX接线班
5.Transportation交通服务
6.Kiosk便利店
7.Duty Manager or Aistant Manager大堂经理
客房部:
1.Floor地面清洁
2.Laundry洗衣服务
3.Mini-bar小冰箱
4.Lost and Found失物招领
5.Health Club/Fitne Center健身中心
6.Turn-down Service (Night Card) 开床服务
[If DND(请勿打扰), leave the Privacy Card]
7.Controlling Keys and Master Key掌管钥匙
[MKA (紧急万能钥匙);MKB (总万能钥匙); Area Master Key (区域万能钥匙);the Floor Master Key ( 楼层万能钥匙)]
酒店房型:
1.Single:1 bed单人间
2.Twin:2 single beds 双人间
3.Double:1 bed for 2 大床房
4.Double for single:2 beds for 1
5.Triple: 3 single beds 三人间
6.Family/quad:4 beds for a family 家庭间
7.Suite/junior suite:an area 套间
8.Extra bed:a roll-way bed 加床
酒店房态:
1.Occupied占用
2.Complimentary赠送/免费
3.Stayover续房
4.On-change打扫中
5.Sleep-out未过夜(已付帐)
6.Skipper未结账/逃单
7.Checkout离店/退房
8.Late checkout延时退房
转账授权书:
Room No 512 hereby authorize XXX hotel to charge / transfer
All expenses
Specified expenses such as花费明细
room charge only
laundry & valet only
mini-bar items only
telephone charge only
others
incurred by
of Room No.
of Room No.
into my account.
I will be responsible for the expenses incurred by the above guests.
Date and Time
门童服务:
concierge staff:
1.Pick-up a guest at airport, train station, paenger harbour or bus terminal送客
2.Open the car door for a guest开车门
3.Open and close the door 开门
4.Inquiry 咨询
5.Car rental service 租车
6.Handle tickets such as theater, sports events etc.掌管影院、赛事门票
7.Luggage storage etc.寄存行李
Guest Signaturefood & beverage only