Name:xxx English Name:xxx Telephone:xxx
Personal Information: Name: xxx Gender: xxx Date of birth: xxx
Hometown:xxx Nationality:Chinese Political affiliation:members Education:High school Body Status: Health Job Status:In industry Contact: Telephone:xxx E-mail：xxx Working Experience: 2012.9-
Work Units: Boya Hotel in Jiaxin of Zhejiang province
Position: Head of the western restaurant There are 168 executive and deluxe rooms in Boya Hotel of Jiaxin, and Western restaurant can
accommodate up to 240 people at dinner, besides, the unique children’ corner is a good place for family casual dining.
Responsibility of Job:
1.In charge of western restaurant ,lobby bar and delivery department to ensure the quality of food, so that every guest will have a good dining experience.
2.Helping the chef of cook control cost of food monthly and giving feedback from clients to the chef of cook as soon as poible to ensure quality of daily courses.
3.Making monthly training for staff to improve their good sense of service.
4.Aisting the manager of restaurant to complete quarterly promotion monthly and various festival planning and sales.5.Doing monthly attendance according to colleagues’ daily
attendance. 2011.5-2012.8 Work Units: Wanlu America Siwei Hilton in Heyuan City of Guangdong
Province Position: Western foreman Responsibility of the Job:
2010.7-2012.4 1.Making training of the procees of western services and basic knowledge of grape wine(how to recommend, serve and mix cuisine,etc)
2.Establishing customers’ file system to communicate with the existing customers.
3.Aisting the manager food festival promotion, such as: Southeastern Food Festival, Singapore Food Festival, reception important government busine dinner.
4.Making inventories of drinks and fixed aets monthly(cloth, glaware and stainle steel), and doing attendance according to colleagues attendance monthly.Work units: Wanlu America Siwei Hilton in Heyuan City of Guangdong
Province Position: Bar foreman Responsibility of the Job:
1.Responsible for daily operation of drinks and stocking wine for various wine.
2.Checking the grooming of staff and the complementation of the work and service sense for customer.
3.Dealing with emergencies and complaints from customers, and improving customers’ satisfaction.Besides, making training of service skills and making monthly inventories(fixed aets and drinks),etc.
4.Aisting manager to complete monthly lobby bar and Arsenal Bar promotion and the service for customers 5.Doing attendance according to colleagues attendance.2008.11-2010.5 Work Units: Xiangfeng International Hotel in Heyuan City of Guangdong
Province Position: Bar foreman Responsibility of the Job:
1.Aisting the head of bar to ensure daily operation and produced work.
2.Conveying tasks aigned by the head of department, and reasonably arranging staff jobs according to predetermined condition of banquet.
3.Ensuring drinks supply and service of large banquet, and maintaining well communication with various departments and cooperative relations.
4.Making attendance according to colleagues attendance and doing training .2007.11-2008.11
Fieldwork Units: Xiangfeng International Hotel in Heyuan City of
Guangdong Province Position: Bar staff Profeional training: 1.Management Leadership Training Boya Hotel in Jiaxin City 2.Training for the sense of service and skill Wanlu America Siwei Hilton in Heyuan City of Guangdong Province 3.Basic training about hotel
Xiangfeng International Hotel in Heyuan City
Myself evaluation:
I have 6 years of hotel experience, having worked in five-Star hotel, with solid profeional knowledge and innovative management concept, strong organization, coordination and communication skills.It is said that details determine succe or failure, so the pursuit of perfection for everything is my style.
In the preparation for opening two hotel, I have learned how to establish a complete system of training and working, and I have also obtained rich experience of preparation.The opening of two hotels, I have learned to combine theory with practice solidly to serve customers better and how to solve problems reasonably.
I am a person fond of challenges and full of paion, and l love hotel industry, and I love the job which brings me sunshine.Smiles make me happy.After the precipitation of knowledge, ability and character, I believe that I will be a qualified supervisor.
