宾客意见书
Guest Questionnaire
我们重视您的宝贵意见
We Value Your Opinion
NO.:
尊敬的宾客：
如果您能花几分钟的时间来填写好这份征求意见表，我们将非常感谢，您的宝贵
意见将由总经理亲阅。
预祝您在本酒店过得愉快！并希望您能再次光临！
Dear Guest(s),
Thank you very much for taking the time to complete the questionnaire,your comments and
suggestions will come directly attention to the General Manger.
We thank you for your support and hope that you have a pleasant stay.We also look forward to
welcoming you back.
1.您是通过何种方式预定下榻我酒店
How do you reserve our hotel
网络预订 Internet □协议客户Contract□VIP客户VIP guest□
朋友推荐Recommentdation□旅行社Travel Agency□其它Others□
2.您先后下榻我酒店的次数
How many times have you been staying in our hotel
5次以内Within 5 Times□5-10次5-10 Times□10次以上More than 10 Times□
3.您下榻我酒店是因为
How do you choose Ambaador Hotel
服务好Good Service□价格合理Reasonable Price□
地理位置好Good location□其它Others□
4.您会向你的朋友们推荐我们酒店吗
Will you recomment our hotel to your friends
会 Yes□不会No □
原因是：_________________________________________
Reason: _________________________________________
前厅
Front Office
1.前台环境及布局Front Desk Environment
差Not Good □一般Just so so□好Good □
2.待客热情度Service Quality
差Not Good□一般Just so so□好Good □
3.接待人员业务技能 Reception Skills
差Not Good □一般Just so so □好Good □
客房:
Please comment on your room
1.客房布置Environment
差Not Good □一般Just so so □好Good □
2.客房卫生 Cleane
差Not Good □一般Just so so □好Good □
6.3.服务质量Servie Quality差Not Good □一般Just so so□4.设施设备Maintenance差Not Good □一般Just so so □餐饮: FOOD&BEVERGE 1.餐厅环境Environment差Not Good □一般Just so so □2.服务质量 Service Quality差Not Good □一般Just so so □3.菜肴质量Food Quality 差Not Good □一般Just so so □4.菜肴品种 Varieties of Dishes差Not Good □一般Just so so □5.送餐服务Room Service差Not Good □一般Just so so □
□
好Good □好Good □好Good □好Good □ 好Good □好Good□好Good
您的建议Your Suggestions：＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
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卓越的宾客服务与舒适的入住环境，是深圳国宾大酒店全体员工的工作宗旨。请留下您的宝贵意见，它会使我们做得更好！感谢您对
我们工作的理解与支持，并真诚地祝愿阁下入住愉快！
Ambaador Hotel promise to provide the highest standard of service and product quality.For continuous self-prefection,we would appreciate it if you could leave your comments and suggestions.We thank you for your support and hope that you have a pleasant
stay.
宾客资料：Guest Information
房号Room No.：
日期Date：
姓名Name：
通讯地址Addre：
联系电话Tel：
电子邮箱 E-mail:
我们感谢您的珍贵建议，期待您下一次的光临！ We do appreciate your comments and suggestions,We do look forward toWelcome you back!
您诚挚的总经理
Your Sinncerely General Manager
