酒店年度工作总结及明年工作思路
One, summary of 2011 year job? A yuan of renew, every phenomenon is newer.The history turned over brand-new one page again.A year of in the past, it is me what inn holds to quality construction, rich management connotation, promotion to run a level is important a year.Come one year, we manage target and job around annual closely, carry out from beginning to end “ tree character, achieve window of characteristic, casting, raise a level “ central train of thought, big thrust is transformed into hardware establishment and core product individuation is built, overcame management gro to compre, add receive difficulty to increase, cost expenses increases wait for heavy preure and test, make management overall situation lasts smooth, to good.Can realize the favorable situation that manages steady progre, main management index to be finished smoothly 2011, hold to from beginning to end in management job of main profit from and hold the following masterstroke, obtain the following result: ? (one) management index is carried out good, management income grows 2011 is large construction of hardware of product of my inn core, big promotion smoothly year.Decorate exercise period is opposite construction and longer project to be managed daily especially of guest room, meal achieve close brought bigger impact and difficulty, but departmental door overcomes a variety of adverse elements, it is spirit of unitive of one mind, hearten, difficult to greet and go up, arrowy annals try to be the first, join hands plans development, grab busine chance, catch achieve close, synergism beneficial, make annual plan is finished with management index good.According to statistic, does annual realize statistical income? ? ? 10 thousand yuan, complete annual plan? ? ? 10 thousand yuan? % , than going up year of gain? ? ? Increase? ? ? 10 thousand yuan.Among them: Guest room income? ? ? 10 thousand yuan, complete annual plan? ? ? 10 thousand yuan? ? % , than going up year of gain? ? ? Do 10 thousand yuan increase? ? 10 thousand yuan, rise? ? % ; Income of meal Chinese meal? ? ? 10 thousand yuan, complete annual plan? ? ? 10 thousand yuan? ? ? % ? , than going up year of gain? ? Do 10 thousand yuan increase? ? ? 10 thousand yuan, rise? ? ? % ? ; Income of peace and happine? ? ? 10 thousand yuan, complete annual plan? ? ? 10 thousand yuan? ? ? % , than going up year of gain? ? ? 10 thousand yuan, increase? ? ? 10 thousand yuan, rise? ? ? % ; Bazaar income? ? 10 thousand yuan, complete annual plan? ? ? 10 thousand yuan? ? ? % , ? Than going up year of gain? ? ? Do 10 thousand yuan decrease? ? ? 10 thousand yuan, drop? ? ? % ; Income of Western-style food hall? ? ? 10 thousand yuan, complete annual plan? ? ? 10 thousand yuan? ? ? % ; Does guest room add battalion income? ? ? 10 thousand yuan, complete annual plan? ? ? 10 thousand yuan? ? ? % , than going up year of gain? ? ? Do 10 thousand yuan increase? ? ? 10 thousand yuan, rise? ? ? % ; Does property of administrative center, big bridge manage income plan? ? ? 10 thousand yuan; Is sale of busine affairs center, infirmary, moon cake, commodity recommended, the other income such as club gold card plan? ? ? 10 thousand yuan.? (2) executive hardware is decorated transform, management appearance changes the Yu Chuangxian of quality construction put forth effort of 2011 year contends for refresh to actor or actre and be modelled with the service in person, pay attention to the function at core product hardware to innovate more, and the characteristic of management environment is built.Achieve at was being carried out after red bayberry section for this judge “ 5 stars “ hind of hardware be decorated in the round again and transform.Whole is transformed involve an area 25000 square metre, core content involves entire guest room, Chinese and Western dining-room, medium the newer adornment of atrium of little aembly room, old hall and landscape of curtilage of type of gardens of inside and outside weigh model, still make extend Yu Ci of avant-courier of
top-ranking, function, dimensions most exceed large banqueting hall.Transform sufficient body to show concept of environmental protection, humanitarian, intelligence, aggrandizement easy is built with individuation moderately, in maintain original owner to build characteristic and style of Changjiang Delta curtilage while, highlight restaurant of gardens type theme painstakingly beautiful, elegance, chic grade connotation and idiosyncratic.Regard culture theme as the fundamental style of foil with culture of porcelain of the Lin Qing on Ci Xi, pa the thorough apply colours to a drawing of pair of celadon culture, found through characteristic culture theme, implantation and the character new window that build a public house, new glamour, new dominant position.Current, guest room, “ A Yibao “ the core establishment such as balcony already was decorated anew and throw operation, wait for exceed the project such as large banqueting hall after all complete, hotel inside and outside will more the lasting appeal that shows green, clever show, air, at the appointed time, zoology of the pure and fresh and delightful afforest gardens, landscape pattern guest room that has character charm alone, green high end “ A Yibao wing “ the old hall atrium of meal house, person and be in harmony of natural and harmonious photograph and halfback extensive grand the modern city banqueting hall restaurant product that look brand-new, a perfect pair, cheng Hui of set each other off, form the management style with individual public house and quality dominant position, to the hotel the further progre henceforth also is sure to bring good anticipation and look into.? (3) do make strong hotel brand greatly, achieve contend for actor achievement plentiful and substantial first start top-ranking restaurant, contend for a tree top-ranking brand, it is my inn comes for years adamantine development tenet and management concept, be carried out from beginning to end in management and hold.Ae “ 5 stars “ since, pattern of hotel service quality, management and economic benefits equipment suffer inside course of study commend and praise and honor of ranking administrator branch, 2011 is frequency of arrogant person, news of victory spreads beautiful performance more: The beginning of the year, win line of busine of restaurant of town of the wave that judge peace 2010 year are optimal restaurant of 5 stars cla, for Ning Bo industry of hotel of prefectural town cla obtains the unit of this high reputation exclusively; Hotel brand “ Hangzhou bay “ be saved ae of industrial and commercial bureau is “ Zhejiang saves famous label “ , become the unit that tourism of kind brook city obtains this special honour first times; Go up a list of names posted up product of famous brand of 2011 year peaceful wave, for Ci Xi city obtains the travel restaurant trademark of title of famous brand of the wave that judge peace exclusively; Be fond of government of people of city of the wave that win peace to award “ peaceful wave city ‘ 915 ‘ energy-saving fall bad news job is advanced unit “ honorary title, in industry of hotel of peaceful wave town only two units are obtained judge, “Hangzhou bay “ go up a list of names posted up.In peaceful wave city “ 915 “ energy-saving fall advanced unit experience communicates cost in data collection, the energy-saving experience of the hotel and practice still regard Ning Bo as town hotel industry in exclusive a model is entered make up; Obtain tourism of city of the brook that judge kind “ 10 strong “ rank head of a list of names posted up; Hotel total stage founds a province “ young civilization date “ pa succefully examine; Clean production work is mixed through examine and verify check and accept, first cleanne in making trade of hotel of kind brook town produces astral cla restaurant.The hotel serves as safe production of restaurant of travel of peaceful wave city to standardize construction to appoint pilot with unit getting check, examine strictly what paed expert series, the opinion is higher.A series of honor promoted the management of the hotel image further, established admirable management public praise, more
confirm we insist to found the high quality restaurant, neceity that becomes the development train of thought that makes strong brand greatly, importance and validity, achievement is heart-stirring, it is one kind lashs more.? (4) gram dre repairs adverse effect, manage achieve receive outstanding achievement to striking 2011 each advocate hit a product to manage index to be able to overfulfil, outstanding achievement hard-earned.Because this year of entire store is big hardware decorates limits to transform and be in half busine half a lifetime to produce condition, wait for phenomenon and problem because of flavour of the noise that decorate and produces, paint and uncivilized construction, the stability that gives paenger source the market brings bigger interference, to achieve normally close bring bigger impact, but departmental door is obedient from beginning to end management development overall situation, dre of gram of leave no stone unturned is repaired adverse, break out of an encirclement of try every means runs hot water, on management window implantation, refine in eence of life, individuation, characteristic changes a product to manufacture go up to extend train of thought ceaselely, make sell a site, strive for paenger source, stable benefit, be like: Meal Chinese meal is faced “ A Yibao “ decorate close stop, management quantity is compreed, the objective difficulty that management preure increases, brave carries management weight, overcome undermanned high quality to finish each heavy shindig to welcome the job.Accelerate dish to taste research and development newly at the same time, roll out dish of high quality characteristic, season food, fascia dish to wait ceaselely, effective keep within limits guest headstream estrangement manages coast.Annual realizes income fifty-nine million two hundred and forty-six thousand seven hundred yuan, exceed annual plan target 23.41% , go up compared to the same period year add receive nine hundred and ninety thousand one hundred yuan, obtain new breakthrough; Antechamber ministry faces guest room to seal a building to decorate, can decrease considerably for rental room, guest complains the much rate that return a house advanced and adverse posture, adjust management train of thought and pattern neatly, act according to circumstance adopts all sorts of measure to persuade a client to stay, wide open channel to extend client market, maintain guest room to rent basically rate.The branch cooperates through deepening a network, patulous network sale, build the cooperation that book a room, strengthen Jin Ka sale to wait for a method, manage the paenger source that brought relative stability for guest room.Annual realizes income 31.42 million yuan, finish year target job, this is the great succe that gains below difficult environment! Other below the big environment that decorates in the hotel like the branch such as ministry of ministry of Western-style food hall, peace and happine, public relations sale, can take on self-consciously, change paivity to be active, gram of unitive cooperation, aault fortified positions is difficult, open a source to add close, better land finished annual job, achieved annual goal.? (5) make careful service brand? Promotion of integral service level does eence of life fine, make eence of life refine, human nature is changed, close affection changes a service, it is the core content that quality of my inn service builds all the time.Entertain a guest to breed form get married to cut, the hotel atmosphere that the real situation serves, compose establishs harmonious guest border relationship, eence of life refined service quality construction to innovate again 2011 began “ ki and emiary “ selection activity.Through be being organized widely, start, conduct propaganda, guide reach supervise, breed basically form good service atmosphere, the consciousne of close kimono Wu that enhanced extensive staff.Serve a level to promote eence of life to refine, began 2010 edition star to review activity of the study of new bid and announce be linked together deep again.Give leons through inviting an expert analytic new
bid, compare pair of difference through special subject grooms and discuing, judge oneself through beginning check oneself, intellectual aement searchs difference, ask the new change that makes broad controller get used to new bid actively with employee, newly, improve the service of inn of new condition go with wine and level of management.Make careful service brand, take employee quality seriously to build more, was organized for many times 2011 and began new employee to groom into duty, post should know to should be met groom, service case grooms, scene fact is held groom reach formal ceremony, extend groom etc, through hotel, branch, team and group 3 cla groom system, groom diversiformly through the form means and carrier, make the major of employee serves knowledge and careful service to consciousne increases somewhat and rise; Held skill of the 8th service to compare fierce contest, invited provincial the expert of many advanced tourism school, profeor comes round to coach and be commented on.Inspected the profeional skill of employee in the round than fierce, discovered a batch of outstanding service qualified personnels, pa an expert at the same time comment on the inadequacy that discovers existence again and difference, learn to will be fostered henceforth model, the match talent, farther raised employee quality to offer referenced train of thought; Advance service innovation, do eence of life to do fine tradition to serve a brand, service quality reveals close affection to change increasingly, human nature changes grade glamour, be like: Antechamber ministry is pushed newly “ greeting tea “ service, “ hot towel “ service; Guest room ministry is done fine “ full-time chamberlain serves “ , “ one key tells a service “ , etc, reflected hotel of fast star cla to change service characteristic subtly, the affirmation that received visitor and praise.? (6) does care staff culture live? Does employee cohesive affinity get buildup? ? ? ? Employee is the precious fortune of the enterprise, it is the source motivation that promotes busine development.Go one year, the core action in taking employee seriously to be in an enterprise more, create all sorts of conditions to improve culture of employee life, rich employee, raise the personnel attributive move to the hotel, build harmonious labor-capital relations.The beginning of the year, unified to dormitory of male, female employee configuration, installed broadband network, solved a dormitory not to have the question with get online broadband, difficult, satisfied the multiple requirement that room staff lives to culture, got the general welcome of employee; Arrange the member that hold for many times labour represents an informal discuion, listen to employee sincerely to be opposite management, right the company culture, opinion that lives to logistics and appeal to beg and endeavor to solve.Value cultural and ideological progre, the organization was begun greet the 10 or 20 days following Lunar New Year’s Day to be troubled by pay respects to sb at his tomb of gam of Yuanxiao Spring Festival, tomb-sweeping day, He Yuga of recreation of the evening party, National Day, hairdreing grooms mid-autumn the entertainment activity that waits for rich and colorful, the amateur that abounded employee lives; Care staff, through beginning spring outing, Qiu You, leave the country swim wait for travel means, the organization arranged advanced worker, first-cla staff and main controller to wait loosen body and mind; Care staff, pay attention to the enterprise atmosphere that builds each other side to help each other.In March, a person of extraordinary powers of dream of Liu of antechamber department employee dash forward after having the go to a doctor that weigh disease, the hotel is urgent iue contribution proposal, faculty is answered actively, eagerly contribution, weak point time of a day, collect love money more than yuan 40 thousand, make sicken colleague gets seasonable treat.Next love on the hotel are consecratory, reflected agglomeration of popular feeling of Hangzhou bay big family, warmth to have feeling.? (7) does
thorough mining manage latent capacity? Quality benefit appears on the stage again rank hardware was decorated 2011 transform bring about entire store to manage gro to be compreed apparently, management task is onerous, but before difficulty and challenge, departmental door development is carried out implement spirit of hotel year job, with “ dig go add close “ for centre of gravity, in extend paenger source think on the market, in the make an iue of on promotion product competition ability, reducing cost to raise idea of the flower on benefit, development train of thought, innovation is begged into, ceasele mining management latent capacity, extend growth space, be like: Development of ministry of public relations sale develops paenger source market, come loose through visitting this locality market, other place continuously guest market and circumjacent city travel agent, and had done pair of regular customers to visit the job, take market busine chance, strive for a group to welcome paenger source.Annual welcomes conference group more than 320, realize income more than yuan 2200; Ideas of move of Western-style food hall, make brand of culture of product of eence of life, red wine of dot of dish of delicate and box of ceremony of the Valentine’s Day formula that roll out, high-grade tea, Western-style characteristic, high-quality goods tastes activity of big eat of ancient bronze mirror and Christmas, produced good market echo and economic benefits; Guest room ministry controls management cost hard, strive for quality benefit, reclaim in slipper use, guest garment catharsis, outside respect of unit treatment catharsis realizes income more than yuan 380 thousand; Collect the cereal of peak of rise and fall that holds market price check for the ministry, undertake to goods and materials when trough to the limit of one’s capacity is purchased, reduce purchase cost to amount to 200 thousand yuan; Continue to do good wine water to sell the work that return profit, annual wine water is achieved receive 1.3 million yuan; Administrative center property extends conference service and meal service, annual recieves size conference 1200 more than showing number, meal recieves size balcony 1400 more than compartment second, achieve receive more than yuan 216.Traditional part celebrates a product to grab market of busine chance, develop, management topological features is nicer, be like: Meal of the eve of the lunar New Year is recieved, red bayberry section is managed, moon cake is promoted mid-autumn reach Christmas big eat to sell, all finish plan job satisfactorily, for year advocate battalion accrual “ perfect “ .
