English for Tourism......................................................................................................................1. Meeting Guests at the Airport .......................................................................................Procedures ....................................................................................................................Useful expreions .......................................................................................................2. Welcome Speech ...........................................................................................................A typical welcome speech ............................................................................................3. On the Bus to Hotel .......................................................................................................Have a brief introduction to the city ............................................................................4. Make an introduction to the hotel .................................................................................An brief introduction to Shiner Hotel Lijiang ..............................................................5. Hotel Check-in ..............................................................................................................Useful Sentences ..........................................................................................................Dialogue .......................................................................................................................6. Helping Tourists Enjoy the First Meal ..........................................................................Procedures ....................................................................................................................A typical introduction speech .......................................................................................Toasting ........................................................................................................................7. Helping Tourists Enjoy the breakfast ............................................................................A brief introduction to Chinese breakfast ...................................................................8. On the coach to destination ...........................................................................................Procedures ....................................................................................................................9. Sightseeing ..................................................................................................................Procedures ..................................................................................................................a vivid explanation of the scenic spot ........................................................................10. Activities on the coach ..............................................................................................11. Watching performances .............................................................................................12. Shopping ...................................................................................................................Offering service in shopping ......................................................................................13. Seeing the tour group off ...........................................................................................Farewell speech ..........................................................................................................
English for Tourism International tourism is the world\'s largest export earner and an important factor in balance of payments for many nations .Tourism has become one of the world \'s most important source of employment .This article is about the main procedures when a local guide named Liu Siyu from China International Travel Service lead a tour group from America to visit Lijiang .1. Meeting Guests at the Airport Meeting guests at the airport is the first step in the cycle of receiving services of the local guides.As the initial step, the guides shall remember that fist impreion is the critical to the succe of the trip, as \"A good beginning is half done.\" Procedures ●Come to the airport at least 30 minutes in advance; check the arrival terminal to confirm the actual arrival time and arrival gate.●Walk to the gate, establish a meeting site for the group, and note the location of the baggage claim area.●Receive the group and offer a friendly greeting, inquire about their trip, and give brief but clear instructions as to the immediate procedures.●Help tourists when they collect their luggage, and remind them to check if there is any damage.And then transfer the luggage to the vehicle.●Escort the tourists to their motor coach.Useful expreions (L: Liu Siyu H: Mr.Hunt)
L: Excuse me, but are you Mrs.Hunt? H:Yes, I am.
L: Welcome to China, Mr.Hunt.My name is Liu Siyu , your local guide from China International Travel Service.H: Glad to meet you, Mrs.Liu .Thank you for coming to meet us.
L: Glad to meet you, too.Mr.Hunt.Did you enjoy your trip? H: Yes, we had a nice trip.
L: That\'s fine.Neverthele, it\'s a long trip.You must be tired.
H: I\'m rather.But I\'ll be all right by tomorrow and be ready for sightseeing. L:You have a group of 30, right? H:Yes.
L: Is everybody here?
H: Oh, let me see.Yes, everyone is here. L: How many pieces of luggage do you have? H: 32 altogether.And here are the luggage checks. L: Good.I\'ll ask the porter to take care of them. H: Thank you.
L: Now, Shall we go then? Our coach is outside. H:Yes, I think so.
L: Attention please , everyone.Please follow me to the coach.2. Welcome Speech A good speech at the beginning of a trip can impre the tourists and set a good tone for the company an the whole trip .A typical welcome speech Ladies and gentleman : Good morning ! Welcome to Lijiang .Please sit back and relax.Your luggage will be sent to the hotel by another bus,so you don\'t have to worry about that.Firstly on behalf of China International Travel Service and myself ,welcome everyone come to Yunnan province.I’m very pleased to be your guide during your stay in Yunnan province .Now please allow me to introduce myself.My name is Liu Siyu,you can call me Effy,the man sitting beside me is our driver Mr Li ,he has more than ten year\'s experience in driving ,so he will make sure that our trip is safe and pleasant .We will always be using the same bus while we are here in Lijiang , so I recommend that you write down the number on our license plate.It is A00786.There will be a lot of tour buses at the scenic spots we visit.If you happen to get separated
- 2Lijiang\'s tourism also boomed, and travellers from around the world flooded in; although many locals fear that due to much of the development, the old town of Lijiang will lose its appeal.Recently, the government has started to develop additional \"old city\" sections adjacent to the site of the original old city.This is to accommodate the large number of tourists, particularly Han Chinese, who walk the cobblestone streets (cars are not allowed in the old city), typically as part of package tours.Evenings in the old city can be particularly rowdy, not least due to the many outdoor bars, where boisterous groups of tourists try to \"out sing\" other groups.Lijiang is a beautiful shining jewel on the Northwest Yunnan Plateau neighboring the southeast side of the Tibetan Plateau which is considered to be the \"Roof of the World\".It is impreive because of its scenery and lush vegetation.Lijiang boasts of breath-taking wonderful sights such as Jade Dragon Snow Mountain and its modern maritime glacier, the only one of its kind in the southern end of the Northern Hemisphere; Tiger Leaping Gorge; the worldThe Chinese Restaurant and Specialty Restaurant could have a capacity of 400 guests at the same time.The Chinese Restaurant serves characteristic Sichuan Cuisine, Dian Cuisine and Huaiyang Cuisine, and Specialty Restaurant serves Western-style Buffet and A La Carte.In the evening, chefs from Hong Kong and Guangdong provide you cozy Night Dim-sum and serve you with delicious deserts and local flavor foods.
To meet the needs of your busine and leisure, we attached to Multi-functional Conference Room, Busine Center, Sports Bar, Che Room, Footbath Centre and many other facilities.The Multi-functional Conference Room, with a capacity of 240 people and complete audio-video system，can meet all kinds of needs.
Located in the Shangri-La scenic spots, Shiner Hotel Shangri-la is surrounded by mysterious Shika Snow Mountains and Haba Snow Mountains with snow all the year round and picturesque natural scenery .Convenient transportations ensure the easy acce to nearby beautiful scenic spots.The hotel was designed and built with a traditional Tibetan style and poees equipped facilities and the best service, which make our hotel become your best choice to stay.
The hotel has one Chinese Restaurant and 6 characteristic private dining rooms, which can cater 300 people at the same time.It is the ideal place of private party and busine gathering.You could experience the traditional Chinese dishes and Western food here.We poe Multi-functional Conference Rooms, Busine Centre, Sports Bar, Che Rooms and Footbath Centre etc., which can meet your needs of meeting and entertainment.You could enjoy various kinds of cocktails and beverages in the Sports Bar.It will make you feel relaxed after a long journey or an exhausted meeting. The world nature heritage sites of Three Paralleled Rivers, Yangtze River Bay, Tiger Leaping Gorge, Pudacuo National Forest Park and Tibetan Buddhism Songzanlinsi are nearby our hotel.It is really convenient to acce to all these beautiful scenic spots, including the unconquerable MeiLi Snow Mountain.5. Hotel Check-in Useful Sentences (1)I made a reservation at your hotel for 30 people ,now we \'d like to check in .(2)Shall we get the room cards now ? (3)The registration forms have been finished .(4)Do you have any single rooms with a bath available for tonight ?
- 56frying and quick stir frying, the food is fried over a hot fire and stirred quickly without using another pan.For example, it takes about one minute to stir fry liver and kidney to keep it tender, soft, delicious, and fresh.
- 7breakfast.In the morning it is very convenient to get various inexpensive and hot breakfast foods from street vendors.Porridge or congee made of rice is a common Chinese breakfast food.Almost everything for breakfast is hot, including soybean milk, which comes in different flavors.
8. On the coach to destination
Procedures
●introducing the scenery along the way and answering questions from tourists .●giving a sketch of the destination scenic spot
Today I will bring you to the Lijiang Dayan Town.Maybe you are more familiar with the name \"the ancient town of Lijiang\".We will get there in a few minutes.So now I will give you a brief introduction of Lijiang.
It is located in Lijing Prefecture in the Northwest of Yunnan province.The population of Lijiang Prefecture is over 1 million involving 21 nationalities, for example, the Naxi, Yi, Lisu, Pumi,etc.And later you will see the houses of Naxi people in the ancient town.
Lijiang Prefecture is the major developing tourist area of Yunnan Province.It contains beautiful natural scene, unique minority amorous feelings, age-old minority cultures, and rich tourist resources.The scenic spots are mainly scattered in Lijiang County and Ninglang County.We can conclude them into:\" two mountains, one town, one lake, one river, one culture and one folk custom.\".Two mountains refer to Yulong Snow Mountains and Laojun Mountains, one town is Dayan Town, one lake refers to Lugu lake, one river is Jinsha river, one culture is Dongba Culture and one folk custom refers to the Moso people\'s custom, which we call the \"Aixa\".What does that mean? I will leave it to you to discover. So you see Lijiang, with its rich resources in plants and animals, the natural beauties and the amazing minority folk customs, attracts more and more tourists from home and abroad.Soon we will get the the Ancient town of Lijiang, it has a history of almost a thousand years.The scenes are unique and unconventional.It is one of the best-historical, cultural cities at the state level in China.It consists of three parts: Dayan、Baisha、Suhe . So why is it called Dayan? Because it is in the middle of Lijiang basin, and the Lijiang basin looks like a big inkstone, and in Chinese the pronunciation of that is “yan”.The Old Town of Lijiang was first built in Southern Song Dynasty and in 1253, Kublai (the first emperor of the Yuan Dynasty) was stationed here on his march into the south.In Ming and Qing dynasties, it became much larger.Lijiang is world renowned as an ancient city built in a simple and artistic style and scientifically laid out.There is a square in its center.It was listed as a national historical and cultural city in 1986.The Old Town of Lijiang is surrounded by Lion Mountain in the west and by Elephant and Golden Row Mountains in the north.These mountains in the northwest shelter it from the cold wind.In the southeast, there are fertile fields, which are dozens of kilometers long.The city is favored with plentiful sunlight, an east wind and clear spring water which flows in three streams and reaches every family.The streets are paved with the local stone slabs, which do not get muddy in the rainy season and are free of dust in the dry season.Many stone bridges and arches in the city were built during the Ming and Qing dynasties.Orderly roads and lanes extend to four directions from the central square.Residential houses are made of timber; most have a screen wall in front and some have a quadruple courtyard.Local people plant flowers in their courtyards.The ancient traditional culture of the Naxi ethnic group is the Dongba culture, which is based on the Dongba religion.Most believers are skilled in medicine and the culture is paed on through literature and art.The Dongba language has more than 1,300 separate words, which are written in primitive pictographic characters.There are more than 1,400 types of Dongba scriptures written in these characters and they take up 20,000 volumes.The scriptures cover religion, philosophy, history, local customs, literature, art, astronomy, medicine, the calendar, geography, flora, fauna, dancing, painting and music.Lijiang has many historical relics.The Old Town of Lijiang is the most complete ancient town in China.Black dragon Pool, Wufeng Building and Lijiang mural paintings are very famous in China.Lijiang is the home of murals which were painted by people from Han, Tibetan and Naxi ethnic groups in the Ming Dynasty.They cover a total area of 139.22 square meters on 55 walls of Dabaoji Palace, Liuli Hall, Dabao Pavilion and other buildings.The largest is 2.07 meters by 4.48 meters and contains 600 figures.There are many traditional festivals for Naxi people, such as Sandu Festival, Torch Festival and Stick Festival on the 15th day of the first month of the lunar year, etc.The Old Town of Lijiang was included in the UNESCO world heritage list in 1997.9. Sightseeing
Procedures
●Telling the tourists the sightseeing route and how much time it nedded ●giving a vivid explanation of the destination scenic spot and answering related questions.
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