英文email范文（精选多篇）

推荐第1篇：英文email问候语

“What great news! I\'d be thrilled to meet with you 。。。”

“Would it be convenient to 。。。“

”Yes, it would certainly be fine to 。。。”

“Would you prefer to 。。。”

“I look forward to it with great pleasure and thank you for your efforts and time.”

“Thank you for the very kind XXXX.I was touched by your thoughtfulne, and aure you that it was wholly my pleasure to xxxx.I\'m delighted to know that 。。。。”Thanks for all of your effort and service to xxxx.It\'s been a pleasure to work with you and I\'m looking forward to the results of your xxxx\"

\" I hope you had a very good Spring break in spite of this much appreciated work that you\'ve done for....\"

\"I\'m looking forward with great pleasure to working with you on xxxx\"

“ I hope this email finds you well...\"

\" We\'re honored and grateful for your support .....and eagerly look forward to your thoughts .....\"

问候方式有：

“Best wishes“

“With very best wishes”

“With all best wishes”

\"With warm regards\"

“With thanks and best regards“

\"with very best wishes and much gratitude\" (gratitude....－_,－)

\"Best regards for a great weekend\"

“With warm regards for a sunny and relaxing break”

“I hope you\'re all enjoying an excellent break”

\"I\'m grateful for you all, and wish you and yours a very happy Thanksgiving.\"

推荐第2篇：外贸英文书信 Email

E-mail商业实用英文

「主旨」说明，提供您简化书信内容的解释： 1.Quotation报价 2.Sample样品 3.Catalogue型录

4.Order/purchase order订单 5.Contract合约 6.Shipment装船(运) 7.Damage损坏 8.Shortage数量短缺 9.Complaint抱怨 10.Agency代理权 11.Payment付款 12.Inquiry询问

较长的「主旨」说明，以提醒收信者注意您的商用书信，但是以不超过五个单字的简易句子为原则，以免过于冗长： 1.Making an appointment安排会议 2.Looking for Customers寻找客户 3.Extending Busine拓展业务 4.Trade Proposal商务计划

5.Agreement on Conditions of Busine交易条件协议 6.Trade Inquiry商务询价 7.Selling Offer卖方报价 8.Buying Offer买方报价 9.Placing an Order下订单 10.Follow-up进度查询 11.Sales Contract 买卖契约

12.Claims and Adjustments索赔与调处 13.Establishment of Agency Ship建立代理关系

「称谓」

Dear Sir,：「敬启者」，用在「只知其人不知其名」的状况下。 My dear Sir,：「敬启者」，用在「只知其人不知其名」的状况下。 Dear Sirs,：「敬启者」，用在只知为一群人中的「某一人」。 Dear Madam,：「亲爱的小姐」，表示对不分已婚或未婚也不知其名女士的称呼。 Dear Mr.[Mrs.] Wang,：「亲爱的王先生[王太太]」，用在知道对方的姓氏。 Dear Mi Jones,：「亲爱的琼斯小姐」，表示对未婚女士的称呼。

Dear Ms.Jones,：「亲爱的琼斯小姐」，表示无法确定对方是否已婚或未婚的女士称呼。

Dear Doctor Wang,：「亲爱的王医师」，用在知道对方的职称。 Gentlemen:：「敬启者」，用在只知为一群人中的「某一人」。

To whom it may concern,：「贵宝号钧鉴」，用在不知道收件者是谁或写给公司、部门时使用。

Dear Chris, ：「亲爱的克里斯」，用在熟悉对方的情况。 Hi Chris, ：「嗨，克里斯」，用在与对方有一定的交情的情况。

Opening「开场白」： 1.简单打招呼，例如：

It's been a long time since~自从~已经很久了 2.已知道对方的问题

We are terribly sorry for~关于~我方很抱歉 We hear from~我方得知~ We regret to know很抱歉得知~ 3.已收到对方的来信

Thank you very much for your letter dated~感谢您~日期的来信 We are pleased to receive your letter~很高兴收到您的来信 As requested in your letter ~根据您来信要求~ 4.回复对方的询问

In response to your letter~回复您的来信~ As regards to ~事关~事件

In connection with ~这是有关于~事件 。 「客套结束语」

1.期待语句，例如“be looking forward to ~”静待得到~： We look forward to receiving your reply.我方期望得到您的回复。

I am looking forward to your comments.我将静待您的建议。

2.感谢语句，“Thank you for~”感谢您的~：

Thank you for your close cooperation with us in this matter.感谢您对于此一事件的协助。 Thank you again for your attention.感谢您对于此事的注意。

3.要求语句，“Please tell[inform] us~”请告诉[通知]我方~： Please inform us your decision soon.请尽快通知我方您的决定。

Please tell us whether you may accept it.请告知我方您是否会接受。

4.询问语句，“Will you please~”能请您~： Will you please reply us before this Wednesday? 能请您尽快在这个星期三前回复吗？

Will you please send us a copy of your latest catalogue? 能请您寄给我方一份您的最新目录吗？

5.坚信语句，“We trust [believe、await]~”我方相信[坚信、等待]~： We trust you will now attend to this matter without further delay.我方相信贵公司会毫不延误地关心此事件。

We await your satisfactory to our quotation [service、product].我们等待贵公司对我们的报价[服务、商品]感到满意！ 6.谦虚语句，“You are the welcome to ~”，欢迎~，例如： You are always the most welcome to contact us.欢迎您随时与我方联络。

You are welcome to ask us for any cooperation.欢迎您随时要求协助。 敬辞： Sincerely yours, Very sincerely yours, Faithfully yours, Yours very truly, Very respectfully yours, Regards, Best regards, Best wishes, Warmest regards,

常用商业例句

$自我介绍 $提议会面 $约定会面时间 $无法如期会面 $更改、延后会面时间 $提议 $代理权 $询价 $报价 $议价 $样品、目录 $回复 $订购前 $已订购 $运送 $出货 $商品解释 $付款 $协调 $争执 $抱怨、赔偿 $道歉 $结语

自我介绍Introduction 实用例句

We are desirous of extending our connections in your country.我们拟拓展本公司在贵国的业务。

We have been having a good sale of umbrellas and are desirous of expanding our market to your country.

我们的雨伞一直很畅销，而我们想要在贵国扩展敝公司的经营市场。 We have the pleasure of introducing ourselves to you as one of the most reputable exporters.我们有这个荣幸向您介绍敝公司是一家信誉优良的出口商。 BCQ is an ISO, UL and NSF certified company. BCQ是一家ISO、UL和NSF合格认证的公司。

We shall be much obliged if you will give us a list of some reliable busine houses in Japan.如果您能提供敝公司一些在日本具有可靠信誉的公司名单，敝公司将感激不尽。 We would appreciate it if you could kindly introduce us in your publication as follows: 如果您能在您的出版品上刊登敝公司以下说明，敝公司将感激不尽： We specialize in this line of busine.我们专门经营此项服务。 We have been engaged in this busine for the past 20 years.敝公司从事这个业务已经有廿年的经验。

Because of our past years' experience, we are well qualified to take care of your interests.因为我们过去的经验，我们具有极佳的胜任能力来照顾您的权益。 Our company is well-established and reliable.我们公司有口皆碑且信用可靠。

We have close busine relations with the domestic private enterprises.敝公司与国内私人企业有非常密切的商务关系。

We have four manufacturing plants in different countries: China, Japan, Spain and Philippine.我们在不同的国家共有四个制造工厂：中国大陆、日本、西班牙及菲律宾。 We have full confidence that we will meet all your requirements.我们有信心可以满足您的所有需求。

提议会面Appointment 实用例句

I'd like to make an appointment to see you.我想要跟您约个时间见面。

Would it be poible for us to talk to Mr.Black in person about that? 我们可否亲自跟布来克先生谈此事？ Mr.White would like to come and see you.怀特先生想登门拜访。

Could we meet and discu the matter in a little more detail? 我们可以见面再详细讨论一下这件事吗？

Could we get together and discu it a little more? 我们可否见面时再多讨论一下？

I wonder if it would be poible for us to meet you at your office.能不能在你办公室见个面？

Could I see Mi Jones sometime next week? 下个星期我能找个时间跟琼斯小姐见个面吗？

I'd like to meet Mr.Cruise at four o'clock in the afternoon.下午四点我想跟克鲁斯先生见个面。

I'd like to see you tomorrow if you have time.如果您有空我想明天跟您见个面。 Should I visit you, or would you like to come over here and talk about it? 我能去拜访您或是您要过来讨论呢？ How about come to my office? 你觉得来我的办公室如何？

I would like to talk about it more often if you have time tomorrow.假使你明天有空，我想要多讨论一下

What do you say if we talk about it at your office? 你觉得我们在你的办公室讨论如何？

I will have Debbie and Martin visit you and talk about it formally.我会请黛比和马丁拜访你并正式地讨论这件事。 Would you arrange a formal appointment for us? 您能为我们安排一个正式的会议吗？

约定会面Arrange for an appointment 实用例句

What do you think? 你觉得呢？

What do you say five o'clock? 你觉得五点如何？

When can we meet to talk? 什么时候我们能见面谈谈？ When is it convenient for you? 您何时方便呢？

What time would be convenient for both of you? 您们两个人什么时候方便呢？

How about the day after tomorrow at five o'clock p.m.? 后天下午五点如何？

How about tomorrow night at seven o'clock? Is it OK with you? 明天晚上七点如何？你可以吗？ How about four o'clock in my office? 四点在我的办公室如何？

How about next Monday or the day after tomorrow? 下星期一或是后天如何？

Are you free next Tuesday at two o'clock p.m.? 下个星期二下午两点您有空吗？

Could we make a tentative appointment for Friday? 我们能暂时先约在星期五吗？

Let's tentatively say next Wednesday at four o'clock p.m..我们暂时约定下星期三下午四点。

How about ten a.m.in my office? I will arrange this meeting.早上十点在我办公室如何？我会安排这次会议。

Are you free right now? I really need to talk about it with you.你现在有空吗？我真的必须和你讨论一下。

确定会面时间

Make sure for the appointment 实用例句 See you soon. 不久之后见。 I'll see you at eleven.那就十一点见。

Anytime you say.什么时候都可以。

Anytime between three and five.三点到五点都可以。 I'm free after three o'clock. 三点以后我有空。

Which one do you prefer? Two or four o'clock? 两点或四点你比较喜欢哪一个？ I think three o'clock is much better.我觉得三点比较好。

I'll be out of town next Wednesday, but anytime after that would be fine with me.下星期三我会出城去，在这之后我任何时间都可以。 Please call on me anytime when it is convenient for you.欢迎来访，只要任何时候您方便时。 Please call on me it suits you.你方便时都随时欢迎光临。 Ten o'clock is fine with me.我十点可以。

Just give me a call before you come over.你来之前打个电话给我就可以了。 I'm looking forward to meeting Mr.Jackson.我期待和杰克森先生见面。

We are really looking forward to this appoinment.我们真的很期待这次的会面。 We'll be expecting you all.我们期待您们的光临。

We'll be waiting for Henry and Eileen. 我们恭候亨利和艾琳的光临。

无法如期会面Cancel the appointment 实用例句

I'm sorry, I have an appointment with one of my clients tomorrow.抱歉，我和我的一个客户明天有约会。 I'm afraid I'm busy all day tomorrow.恐怕明天我会忙一整天。 I am afraid I couldn't make it.我恐怕无法到达。

I am afraid it is a little late for me.我觉得对我而言恐怕有一点晚。

I'm expecting some visitors tomorrow morning.明天早上我要接待一些客人。 Carl said he is unable to be there.卡尔说他无法到达那里了。

Something urgent has happened.We won't be able to make it tomorrow.有急事发生。明天我们去不成了。

I'm afraid Mr.Jones has to cancel your appointment.恐怕琼斯先生必须取消和你(们)的约会。

I am not sure.I have to check my schedule.我不确定，我要查看我的行程。

I don't know.I am afraid I will be busy all day long tomorrow.我不知道。我担心我明天一整天都会很忙。

I am not sure about it.Can I inform you later this week? 这件事我不确定，我可以本周晚一点通知你吗？ Would you like to decide on another time? 您要不要选定别的时间？

Louise and I have to cancel tomorrow's appointment. 刘易斯和我必须取消明天的约会了。 Neil asked me to inform you that he is not going to visit you tomorrow.Something happened, so he has to fly to Hong Kong this afternoon.尼尔要我通知你，他明天无法去拜访你了。发生一些事，所以他今天下午要飞去香港。

更改、延后会面reschedule、postpone 实用例句

I don't think it's a good idea.I couldn't make it.我觉得这不是一个好点子。我可能办不到。 I'm afraid I'll have to postpone the appointment.恐怕我必须把约会延期。

Can we make our appointment a little later? 我们的约会可以往后延些时间吗？

Could you change the schedule for me? 你能帮我更改时程吗? You did change the appointment, didn't you? 你有更改约会的时间吧？没有吗？

I ask you to postpone tomorrow's appointment.我要求你把明天的约会延期。

I have to go to Hong Kong this afternoon.我今天下午必须去香港。

We may be a little late but please wait for us.我们可能会晚一点到，但是请等我们。

Would you like to reschedule the appointment? 您要重订会面时间吗？

How about Thursday at the same time? 星期四同一个时间好吗？

How does Friday at the same time sound to you? 您觉得星期五同一个时间如何？

Would you please tell Andrew I have to postpone our meeting? 能请你告诉安德鲁我必须将会面延后吗？ I prefer not to postpone the schedule.我比较倾向不要延后行程。 I would rather not change the time.我倒宁愿不要更改时间。

提 议Proposal 实用例句 My proposal is that~ 我的提议是~ Here is what I propose~ 以下是我的提议~ My proposal has two parts.They are~ 我的提议分为两个部分，也就是~ We should be glad if you would help us with your suggestions.如果您能提供我们您的建议，我们将会非常高兴。

There are a few points which I'd like to bring up concerning the contract.关于合约，我想提出几点看法。

We are confident that if you give us any opportunity to deal in your products, the result will be entirely satisfactory to you.假使您能给敝公司这个机会销售贵公司的商品，我们有信心结果将令您非常满意。 We feel you will be interested in our new prouducts which are shortly to introduce to the trade.我方认为贵公司会对我方甫上市的新产品感到兴趣。 According to my proposal, don't you think about it? 根据我的计划，你不仔细考虑一下吗？

代理权Agency 实用例句

We are very interested in acting as your agent.敝公司对担任贵公司代理一事非常感兴趣。

We are sure that you know very well the advantages of representations.敝公司确信贵公司非常了解代理商的好处。

We shall be much pleased to act as your sole agent in Sweden for your products.我们非常乐意能成为贵公司在瑞典的独家代理商。

We ask to be the exclusive agency for your computers in Taiwan.敝公司请求作为贵公司计算机在台湾的独家代理商。 We would like to expre our interest to be the supplier that you are looking for.

敝公司对成为贵公司正在找寻的供货商具有兴趣。 We should be glad if you would consider our application to act as agent for the sale of your products.假使贵公司愿意考虑敝公司所提成为贵公司商品销售的代理商，敝公司将非常欣喜。

We write to ask if you are interested in extending your export busine to Taiwan by appointing us agents for the sale of your products.敝公司来函欲了解，贵公司是否有意指定敝公司为销售代理商，拓展出口商品至台湾销售的业务。

We'd like to be your agent handing your export trade with Europe.敝公司愿做贵公司的代理，办理贵公司对欧洲的出口贸易。 With many years' marketing experience, we offer our service as your agent in Canada.我们在此行业中已有多年经验，可以提供担任贵公司在加拿大的代理服务。 With many good connections in the line, we write to act as your agent in Spain.我们在此行业中已建立良好的关系，敝公司足以提供担任贵公司在西班牙的代理业务。 Because you are not directly represented in Taiwan, we'd like to offer to be your agent.因为贵公司在台湾还没有直接的代理人，我们欲提供担任贵公司在台湾的代理商。 We are desirous of expanding the busine and propose a sole agency agreement for your magazines for duration of ten years.我们意欲扩大业务，今提出成为贵公司杂志为期十年的独家代理协议。 Regarding your proposal to represent us for the sale of our sporting cloth, we have decided to appoint you as our general agency in France.关于贵公司建议销售我方运动服饰，我们已决定委托贵公司为我方在法国的销售总代理。

Thank you for your letter of September 30 in which you indicate your desire to act as our sole agent for our products in Taiwan.很感谢您九月卅日来信，说明贵公司欲成为敝公司商品在台湾的代理商。 We have now made our decision to accept your proposal and to appoint you as our sole agent in Norway.我们已经决定并接受贵公司的计划，指定贵公司为我方在挪威的独家代理商。 We have appointed you as our sole agent in Italy for a period of five years.我们指定贵公司为我方在意大利为期五年的独家代理商。 We appreciate your request to act as our agent in your country, but we think it is premature for us to enter into agency agreement at the present stage.感谢贵公司要求成为我方在贵国的代理，但我们认为现阶段签订代理协议尚为时过早。 Regarding the question of agency, we should think it is not about the right time for us to consider it.关于代理的问题，我们认为现在不是讨论此问题的时机。 Unfortunately, we have already signed a contract for a period of five years with another supplier in Taiwan.不幸地，我们已经与另外一位在台湾的供货商签订了五年的合约。 We are obliged to decline your offer of sale agency proposal.我们被迫拒绝您所提关于销售代理的计划。

We regret that we can't grant your request as we have already appointed an agent in your country.很遗憾，敝公司不能答应贵公司的要求，因为敝公司已经在贵国指定了代理商。 We have decided to entrust BCQ with the exclusive agency for our products in Italy.我们已经决定委托BCQ为我方商品在意大利的独家代理。 Thank you for your letter of September 25, in which you show your interest in being our supplier.

谢谢您九月廿五日来函表示有兴趣成为敝公司的供货商。

询 价Inquiry 实用例句

We would like to make an inquiry.我们想要询价。

We would like to know the price exclusive of tax of your PDA.我们想要知道你们的PDA不含税的价格。 A client of mine enquiries for 100 cases Black Tea.我的一个客户询价100箱红茶。

We are desirous of your lowest quotations for hair driers.我们想要贵公司头发吹风机的最低报价。

I'm buying for chain stores in Australia.They are interested in Chinaware.I'd like to make an inquiry.我是为澳洲的连锁店采购商品，他们对瓷器非常感兴趣。我想询价。 Please send us your best CIF quotation for micro wave ovens.请报给我们微波炉最优惠的CIF价格。

When quoting, please state terms of payment and time of delivery.贵方报价时，请注明付款条件和交货时间。 The above inquiry was forwarded to you on January 15, but we haven't received your reply until now.Your early offer will be highly appreciated.上述询价已于一月十五日发给贵公司，可是我们到现在还没收到你方答复，请早日报价，不胜感谢。

We have many enquiries for the under-mentioned goods.我们收到许多下述货品的询价单。

Will you please send us a copy of catalogue, with details of the prices and terms of payment? 请寄给我方一份型录，并注明价格和付款条件。

Please quote us yuor best offer for the above inquiry based on FOB Taiwan as well as CIF New York.请提供以上产品报价，以FOB台湾和CIF纽约为报价条件。

报 价Offer 实用例句

Thank you for your inquiry.Please tell us the quantity you require so that we can work out the offers.感谢贵方询价。请告诉我们贵方所需数量以便我方报价。 We welcome your enquiry of July 30 and thank you for your interest in our products.很高兴收到你们七月卅日的询价，并感谢你们对敝公司产品的兴趣。 We would love to make an offer about sporting T-shirts.我们很愿意对运动T恤提报价。

I take great pleasure in receiving your offer letter dated May 10, 2003 on the running shoes.我很高兴收到您二OO三年五月十日有关运动鞋的报价。 We have received your enquiry and will give you a quotation for 100 dozens of table lights as soon as poible.我们已收到你方询价，将尽快提供贵公司一百打的桌上型电灯的报价。 Any increase or decrease in the freight after the date of sale shall be for the buyer's account.出售日后运费如有上涨或下跌，均归买方负担。 We enclosed a copy of our price list.随信附上一份我们的价格列表。

All prices are subject to change without notice.所有的报价随时会更动，恕不另行通知。

This quotation is subject to your reply reaching here on or before January of 20.此报价以在一月廿日或一月廿日之前收到你的答复才有效。 As the prices quoted are exceptionally low and likely to rise, we would advise you to accept the offer without delay.由于所报价格特别低，并可能涨价，建议贵公司立即接受此报价。 Please find the attached information and our best offer for our products.请参考附件数据和我们所提供最优惠的产品价格。

We hope you will be satisfied with our samples and quotations.我们希望贵公司能对我们的样品和报价感到满意！ The Japanese quotation is much lower.日本的报价就比较低。

This is a combined offer on all or none basis.此为联合报价，必须全部接受或全部不接受。

We renew our offer of April 10 on the same terms and conditions.我方基于原来条件更新四月十日之报价。 The quotation is subject to prior sale.这个报价有权先售。

议 价Bargain 实用例句

The price you offered is out of line with the market, so it is beyond what is acceptable to us.你方的报价与市场情况不相符，故我方无法接受。 Your suggested price is rather on the low side.你方建议的价格偏低。

It is the lowest price that we can offer you now.这是现在我们所能提供最便宜的价格。

The price we offered has hit bottom and will soon pick up.我们提供的报价已达到最低点，不久价格就会回升了。 The price is in line with the prevailing market and there is no room for reduction.价格与目前市价一致，没有降价的余地了。 We may offer you a special discount of 10%.我们可能提供你们九折的特别折扣。 I am afraid your price is above our limit.你们的价格恐怕超出了我们的界限。

The quotations we received from other sources are much lower.我们从别处接到的报价要低得多。

We feel sorry that your price is more expensive than the BCQ's price for this article.

我们很遗憾发现贵公司的价格较BCQ(公司)的价格来得高。 Should you revise your price, say, ten percent lower than the quoted one, we might persuade end users to conclude a deal.假如你方能修改报价，比如降低10％，我们有可能说服客户成交。 We don't think we could cut our price to that extent as required.我们无法把价格降到你方提出的限度。

If you can make the prices a little easier, we shall probably be able to place an order.如果您能再降一点价格，我们也许会下订单。 Is it poible to shade the prices a little? 有没有可能降一点价格？

We will place a trial order with you if the prices are competitive.如果价格具竞争性，我们将会下试验性订单。

样品、目录Sample、Catalogue 实用例句

We are sending you some free samples.我方寄给您一些免费样品。

As requested in your letter dated October 12, we sent you the samples by air parcel on October 20.回复您在十月十二日的要求，我们在十月廿日用空运包裹寄给您样品。 We enclosed a copy of our latest catalogue, as requested in your letter of November 8.回复您十一月八日的来函要求，随信附上我们最新的目录。 Four samples per each item were sent today via UPS Eepre.我们已于今天将每款各四个样品以UPS快递寄出。 Please give us your specific inquiries upon examination of the above as we presume they will be received favorably in your market.在检视过以上的样品后，请告知您的特别需求，相信必能符合市场的需求。 We are sure that these samples will meet your requirement.我们确信此样品会符合您的需求。 Enclosed is our new catalogue.附件是我们新的型录。 I have received your full set catalogue.I am very interested in your products.我已收到贵公司所提供的整份目录。我对贵公司的产品非常感兴趣。 Thank you for the samples, which you sent to us on Sep.10.谢谢您九月十日寄给我们的样品。

We have received your catalogues, samples and price lists.敝公司已收到贵公司的目录、样品和价格表。

Please let us know if our offer does not contain what you want in order to send you further samples.假使我们的报价不包含您想知道的信息，烦请告知以便寄样品给您。 We have effected shipment under your L/C No.123 iued by City Bank.我们已经按照您在花旗银行所开立编号123号信用状规定装船。 Please let me know ahead the amount if payment is required for the samples. 若样品要收费，请事先告知。

回 覆Reply 实用例句

We are looking forward to your prompt reply.我们期待您的立即回复。

We are looking forward to hearing from you soon.我们期待尽快得到您的回复。

Please let us know your decision immediately.请立即让我们知道您的决定。

We have received your letter of March 3 about the quotation.我们已经收到您三月三日有关报价的信件。

I take great pleasure in receiving your offer letter dated September 10, 2003.我很高兴收到您二OO三年九月十日的报价。

Would you please tell us your suggestions within 10 days? 能请您让我们在十天内知道您的建议吗？

Thank you for your order.We accept it and will dispatch the goods early August.谢谢您的订单。我们接受此订单，并将于八月初交货。 Please read the third paragraph of our letter No.125 of August 5 so that you will get all the facts.请阅读敝公司八月五日编号125信件的第三段内容，您就可以了解所有的事情。 Let me begin by thanking you for keeping me informed of your latest catalogue.

首先感谢您通知我有关贵公司的最新款型录。 We have received your letter of July 25.我们已经收到您七月廿五日的信件。 Please answer promptly.请立即回复。

We look forward to receiving your reply in acknowledgement of this letter.我们期望能收到您有关于此事的回复。

Many thanks for your enquiry of Sep.30 about our products.感谢您九月卅日来函询问我方的产品。

In reply to your letter of March 15, We enclose a copy of our revised catalogue.回复您三月十五日来函，我方附上一份我们更新的目录。 All details are shown in our price list.所有的细节都显示在我方的价格明细中。

We are ready to supply any quantity of your order.我方准备好提供贵公司订单所需之数量。

We are happy for your letter of Jan.10 and are obliged to learn that you are interested in our products.感谢您一月十日的来信，很高兴知道你对我方的产品有兴趣。

订购前Before order 实用例句

We are going to make an order.我们打算下订单。

We've settled the terms for the contract in general, and we are going to prepare to place an order.我们大体上已将合约条款都谈妥了，接着我们就要准备下订单了。 We are going to place an order.Please let us know what you can offer in this line as well as your sales terms, such as mode of payment, time of delivery, discount, etc.我们欲订购。请告诉我方你们能提供什么样的产品，以及你们的销售条件，如付款方式、交货日期、折扣等。

I don't think we would make a good[bad] purchase.我不认为我们会用廉价[高价]购买。 Samples must arrive in Hong Kong before the beginning of December, otherwise the goods are usele.样品必须在12月初以前送达香港，否则所订货物都将无效。 We regret that we are not in a position to accept your order.站在我们的立场，将无法接受您的订单。

As we are booking heavy orders every day, we would advise your order without lo of time.因为我们每天都接到非常多的订单，我们建议您应该不要犹豫立即订购。 Your orders have discontinued since the settlement of a claim you approved for the damaged goods of your order No.9215.自从通过贵公司索赔编号第9215号的订单的损失后，贵公司的订单就没有再继续了。 Once the order is confirmed, we need you to give us a pre-advice two weeks ahead your placing an order for we need to prepare the materials.一旦订单确认后，请在下订单的前两周预先通知我方，因为我们需要准备这张订单的材料。

We are ready to place an order with you, but only one condition is that goods are confined to Taiwan.我准备向你们订货，但是唯一的条件是，货物只限卖给台湾的公司。

已订购Make an order 实用例句

Thank you for your Order No.1130-1.谢谢您编号1130-1的订单。

The Japanese are in the market for buying shoes.日本人正想购买鞋子。

We are pleased to receive your Order No.1130-1 and confirm acceptance of it.很高兴接到贵公司编号1130-1的订单，并确认予以接受。 We have placed an order for the articles with the firm.我们已向那家公司订购了这些物品。

Thank you for the samples, which you sent to us on June 20.We are pleased to place an order as specified on the enclosed order sheet.谢谢您六月廿日寄给我们的样品。我们很乐意订购随信所附订单详列的货品。 We have received your catalogue and price list, and now we order the following goods at the prices named.已收到你方目录和价格表，现按照所标示价格订购下列货物。 Please notify us of the purchase number.请告知我们订单的编号。

We shall fulfill your order by November 30.我们会在十一月卅日前完成您的订单需求。

In reply to your letter of October 5 quoting us the prices

of apples, we are pleased to place an order as mentioned in the enclosed sheet.兹回复你方十月五日苹果的报价函，现如所附订单，敝公司欲下订单。 The following products have been selected from your price list; please supply them to us immediately.从贵公司的价格表中，我方已选购以下的商品，请将商品立即提供给我方。 Please execute the following order according to your quotation of Sep.30.请根据贵公司九月卅日所提供之报价，执行以下的订单。 The quality of the Order No.203 must be the same as your samples.订单编号203的商品质量必须和你们的样品一样。 Please confirm receipt of the Order No.203.请确认订单编号203。

If this order is satisfactorily filled, we will place large orders with you.如果这次订购令我方满意，我方将会向贵公司下更大的订单。

运 送Delivery of goods 实用例句

Please inform us of the shipping date.请通知我们装船的日期。

Please ship the enclosed order immediately.请立即安排所附订单的出货事宜。

Please tell us when our order will be shipped.请告知我们的订单何时会装船。

Please also indicate the delivery time in your quotation sheet.请在报价单中注明交货时间。

We are pleased to inform you that your order has been shipped.我们在此通知您，您的订单已经运送出货了。

As the goods you ordered are now in stock, we will ship them without fail immediately.因为贵公司订购的商品尚有存货，敝公司将立即安排出货。 Your order for 300 doz.umbrellas will be shipped at the end of this month.You should receive them early next month.您的三百支雨伞的订单会在这个月底装船出货。您应该会在下个月初收到这批货。 We are pleased to place the following orders with you if you can guarantee shipment from Taipei to Seattle by November 10.若贵公司能保证在十一月十日前将货物由台北运至西雅图，则我方乐于向你订购下列货物。

In consideration of your difficulties, we will leave the L/C as it stands and effect shipment without asking for amendment.考虑到你方的困难，我们将照原信用状规定装船，不要求修改。 The shipment date is approaching.It would be advisable for you to open the L/C covering your order No.2986 so as to enable us to effect shipment within the stipulated time limit.船期即将来临，建议你们开立订单编号2986的信用状以便我方在规定的时间内装船。 Please do your best to ship our goods by S.S.“Hope”.请尽量以「希望」号轮船装运我方货物。

It is due to arrive at Hong Kong on September 30 , and confirm by return that goods will be ready in time.预计于九月卅日抵香港。请函覆确认，货物将按时备妥。 Something unexpected compels us to seek your cooperation by advancing shipment of the goods under S/S No.5691 from October.to July.意外的情况迫使我们寻求你方配合，请将第5691号售货确认书里货物装运期由十月份提前到七月。

The shipping documents are to be delivered to you against payment only.装运单据将于付款后交至贵公司。

出货、包装Shipment、Packing 实用例句

Let us have your instructions for packing and dispatch.请告知包装及装运之所需指示。 These are fragile.这些是易碎品。

Most of them will be liable to go broken on arrival.大多数到货时容易破损。 Could you use cartons? 你们能不能用纸箱？

Could you use wooden cases instead? 你们能不能改用木箱？ I am afraid the cartons are not strong enough.我担心装货的纸箱不够结实。

We suggest that you strengthen the cartons with double straps.我方建议用两根包装带加固纸箱。 This kind of packing costs more.这种包装费用更多。

This kind of packing is much cheaper.这种包装比较便宜。

I would appreciate it very much if you could deliver the goods by this Friday.如果你们能在这个星期五前出货，敝公司将不胜感激。 It will be around December when a new stock is supplied.大概要到十二月左右始有新货供应。

I will let you know as soon as the new supply is available.当有新货时，我会尽快通知你。

In spite of our effort, we find it impoible to secure space for the shipment owing to the shortage of shipping space.虽然敝公司已尽最大努力，却因为船位不足而无法保证交期。 We find both quality and prices of your products satisfactory and enclosed the order for prompt supply.敝公司对贵公司的产品的质量和价格均感满意，现寄上订单，请供应现货。 I'm sorry to say that your delivery is a week behind schedule.很抱歉，你方的交货时间比计划日程晚了一个星期。 As the market is sluggish, please postpone the shipment of the order No.203 goods to August.由于市场疲软，请将敝公司订单编号203延迟至八月出货。

商品解释Explanation of goods 实用例句

Would you compare our samples with the goods of other firms? 您可以将我们的产品和其他公司的产品作一个比较吗？ Our model ER586 refrigerator is designed on modern lives and gives.我们ER586型号的冰箱是为现代化生活及需求所设计。 So you will agree that it is the outstanding goods for economy.您一定会同意这是市场上非常出色的商品。 We have none in stock now.我们现货中没有此商品。

We are sorry that we do not have these goods.很抱歉，我们没有这些商品。

As our stocks are running short[low][out], we would advise your order soon.因为我们的现货逐渐短缺[减少][售完]，我方建议贵公司尽快下订单。 We regret this article is out of stock.很抱歉，此货物已无存货。

Your glaes are very popular in Europe.贵方的眼镜在欧洲很受欢迎。

In respect to quality, I don't think that other fruits can compare with our fruits.在质量方面，其它水果质量很难和我们的水果相比。 I think we can strike a bargain with you if your goods are competitive.我认为如果产品有竞争力，我们就可以达成交易。 We are pleased to find that your materials appear to be of good quality.我们很高兴发现贵公司的产品质量相当优良。 You can find that our products are of high quality.您可以发现，我方的产品质量高。

付 款Payment 实用例句

Attached is an invoice.随信附上发票。

We request your immediate payment.我们要求您立即付款。

You should pay an invoice for＄500.根据发票，您应该付款五百元。

We won't accept payment in cash on delivery, but may consider payment in cash with order.我公司不接受货到付款的支付方式，但可以考虑随单付款的支付方式。 We insist on payment in cash on delivery without allowing any discount.我公司坚持货到付款，不打任何折扣。 You should make payment against our documentary draft upon presentation.贵公司应凭敝公司的跟单汇票于见票时付款。

The amount concerned was forwarded to your account of the Taipei Bank by telegraphic transfer today. 上述的金额已于今日电汇至贵公司台北银行的账号。 We insist on payment by irrevocable sight L/C.我公司坚持凭不可撤销的即期信用状付款。

Payment shall be made CWO by means of T/T or M/T.装货付款费用应以电汇或信汇的方式。

Our terms of payment are by irrevocable L/C payable by sight draft against presentation of shipping documents.我们的支付方式是用不可撤销的信用状支付，凭装运单据见票付款。 Payment by L/C will give the best protection to the exporters.用信用状付款为出口商提供了最好的保护。 Please extend the L/C to July 20.请将信用状的有效期限延至七月廿日。

According to our Accounting Department records, your payment of NT$200,000 for your P/O#4512 is overdue since September 1.根据我方会计部门的数据，贵公司订单编号4512廿万元台币的款项，自九月一日起便已逾期未缴纳。

Our Accounting Department records indicated that US$800 had not been paid due to an oversight on your part.我们的会计部门的记录指出，美金八百元是因贵公司的疏忽而尚未结清。 We hope you will take actions to aist us with our financial difficulties.希望你方采取措施，帮助我们克服资金困难。

We will not accept L/C 45 days.Please change it to L/C at sight.我们无法接受见票四十五天后付款的条款，请将之修改为即期信用状。 Please see the enclosed copy of our wire payment.请参考附件的电汇缴款复印件。

协 调Negotiation 实用例句

Shall I suggest that we meet each other half way? 让我们各作一半的让步吧。

We should be glad to hear at your earliest convenience the terms and conditions on which you are prepared to supply.能得知您尽早准备提供商品，我方将不胜感激。

We would say that it was unwise of you to have done that.我们只能说您的所为是非常不明智的。

It seems to us that you ought to have done that.似乎对我们而言，您应该做那件事。

We are afraid we can not comply with your request.我们恐怕无法顺从您的要求。

We welcome an opportunity of discuing a contract with you.我们竭诚欢迎和您讨论合约事宜。

I do appreciate the effort you're making towards concluding this transaction.我很感谢你为达成这笔交易所做的努力。

Thank you again for your proposal and your understanding of our position will be appreciated.感谢您的建议，对于您体谅我们的立场，我们不胜感激。 According to our arrangement only through the BCQ Company, can we export our products to American.根据我们的计划，唯有透过BCQ公司，我们才能出口我们的商品到美国。 I am so sure we can do something to help you.我确定我们能作些事来帮助你。

It's no problem for us to sign a contract with you.对我们来说和贵公司签约不成问题。

If negotiation fails, it shall be settled by conciliation.如果协商失败，就需要调解。

抱怨、赔偿Complaint、Claim 实用例句

We have to complain to you about the damage in shipment which has caused us so much trouble.我们不得不向你方抱怨，装运的破损给我方造成很大的麻烦。 We regret to inform you that the goods shipped per S.S. “Beauty”arrived in such an unsatisfactory condition.

我们遗憾地告知你方由「美女」号轮船运来的货物令人十分不满。 The importer has filed a complaint with our corporation about poor packing of the goods.进口商为货物的差劲包装向我公司提出抱怨。

We can aure you that such a thing will not happen again in future deliveries.我们向你方保证这样的事件在以后的出货中不会再度发生。 As regards inferior quality of your goods, we claim a compensation of NT$100,000.由于你方产品质量低劣，我方要求你方赔偿十万台币。 We can't but lodge a claim against you.我们不得不向你方提出索赔。

We hope you would compensate us for the lo.希望你方赔偿我方损失。

In order to solve the problem, we ask for compensation for the lo.为了解决问题，我们所受的损失要求赔偿。 The claim is unfounded.索赔理由不充分。

We are not liable for the damage.我方对损失没有责任。

It is a case of force which is beyond our control.这是人力无法控制的「不可抗拒」事故。

道 歉Apology 实用例句

We still feel sorry for the trouble that has caused you much inconvenience.我们仍然很抱歉对您造成这么多不方便的困扰。

We reiterate that we will make every effort to avoid similar mistake in our future transactions.我们重申我们会尽一切努力，去避免未来处理事务时发生类似的错误。 We regret to inform you that we are not in a position to enter into busine relations with any firms.我们很遗憾地通知您，我们无法和任何公司洽谈商务事宜。 We are terribly sorry that we made so trouble for you.很抱歉我们为贵公司制造了这么多的麻烦。

Please accept our deepest apology for any inconvenience this matter has caused you.请接受敝公司对此事所造成之不便的深深歉意。

I feel sorry that I am not able to make a corresponding move.我为自己不能做相应的让步深感遗憾。

We hope this unfortunate incident will not affect the relationship between us.我希望这一不幸事件将不会影响你我之间的关系。 We are sorry for the short delivery.我们为交货量短缺向贵公司致歉。

We are terribly sorry to learn from you that the quality of goods is not satisfactory to you.

我们为产品质量无法令贵公司满意而感抱歉。

We are sorry to learn that your goods were badly damaged during transit and the insurance company will compensate you for the loes according to the coverage arranged.我们很遗憾得知你方货物在运送途中严重受损，保险公司将按照投保险种赔偿损失。

结 语Ending 实用例句

We solicit your close cooperation with us in this matter.我们恳求您对于此一事件能给予协助和合作。

Your courtesy will be appreciated, and we earnestly await your reply.对于您的协助我们将感激不尽，敝公司将静待您的回音。 We are confident to give our customers the fullest satisfaction.我们有信心能提供给我们的客户最完整的满意。 Thank you for the trouble you've taken in this matter.谢谢你为这件事费心了。

Thank you again for your proposal.再次感谢您的企划案。

We hope to be of service to you and look forward to your comments.以上希望能对您有所帮助，也静待您的指教(意见)。 We are ready to be at your service and await your order.感谢有这个荣幸为您服务，并静待您的订单。 Please call me any time if you have any questions.如果你有任何问题，欢迎您随时打电话给我。 We are looking forward to your reply.我们期待您的回复。

We are looking forward to your immediate answer.我们期待您的立即答复。 We should appreciate hearing from you immediately.能立即知道您的消息我们将不胜感激。

When an opportunity arises in the future, we'll contact you again.将来有机会，我们将再与您取得联系。

Looking forward to entering into a busine relationship with you.期待与贵公司建立合作关系。

We look forward to the pleasure of hearing from you.我们期待您的回音。

We recommend this matter to your prompt attention.我们建议您立即针对此事回复。

If there is anything remaining unclear, you are always the most welcome to contact us.如果有任何不清楚的地方，欢迎随时与我们联络。 Looking forward to your prompt action on this matter.期待贵公司对于此事采取迅速的措施。 Thank you for your cooperation.感谢您的合作。

Thank you for your kind reply on above request.感谢您对上述要求的善意回复。

If you need any informations, please contact us or visit our website.如果您有任何问题，欢迎您与我们联络或浏览我们的网站。 We advise you to visit our website: http://www.daodoc.com.我方建议您浏览我方的网站。

If you have any questions, please do not hesitate to let me know.若有任何问题，请不要犹豫与我联络。

常用名词 开发Promotion 1.look for寻找~ 2.be famous for因~闻名

3.expre our interest to对~感兴趣 4.establish [enter into] relations建立关系 5.take this opportunity to把握机会 6.visit our website参观网站 7.contact us联络我方

8.be satisfactory with[to]对~满意

9.good busine relationship极佳的商务关系 10.high-quality高质量 11.full-equipped设备完善

12.the most reputable company最具信誉的公司 13.be certified firm具合格认证之公司

订单Order 1.Order No.203[P.O.#203]订单编号203 2.place[make] an order下订单 3.[initial]trial order [初始]试验性订单 4.confirm[accept] an order确认[接受]订单 5.be on order已在订购 6.give an order for~订购~ 7.execute[fulfill] an order生产订单

8.cancel an order、cancellation of an order取消订单 9.withhold the production暂停生产

10.fulfill the obligation on a contract履行合约 11.place an order with someone for~向某人订购~

查询Enquiry 1.make an inquiry询价 2.credit enquiry信用查询 3.credit status信用状况 4.creditability信用

5.financial standing财务状况 6.mode of doing busine交易方式 7.in detail、full details细节

8.products[productions]、goods 产品 9.price list规格明细

10.import[export] price进[出]口价 11.sample样品

12.terms of payment付款方式

13.time[date] of delivery交货时间[日期]

报价Offer 1.catalogue、latest catalogue目录、最新目录 2.quote someone向某人报价

3.unit [selling][retail]price单价[售价][零售价] 4.counter offer议价 5.term of payment 付款条件 6.delivery date交货日期

7.imported [exported] goods进[出口]商品 8.quality品质 9.quantity数量 10.material原料 11.quotation报价单

12.the price exclusive[inclusive] of tax不含税[含税]价

包装Packing 1.in strong wooden case with iron hooped 铁链箍住的木箱 2.in cardboard box

硬纸板箱 3.in water-proof canvas 防水帆布 4.in seaworthy packing 耐航包装

5.in regular export packing

习惯出口包装 6.in conventional export packing 惯例出口包装 7.no hook

请勿用钩

8.keep cool[dry][flat] 保持低温[干燥][平放] 9.keep away from heat 远离热气 10.fragile 易碎品 11.Inflammable易燃货物 12.poison小心中毒 13.gla with care小心玻璃

付款Payment 1.Cash with Order

订货付现(CWO) 2.Letter of Credit 信用状付款(L/C) 3.Documents against Payment 付款交单(D/P) 4.Telegraphic Transfer Before Shipment 出货前电汇(T/T) 5.Bank Cheque 银行支票

6.Payment Before Shipment

出货前付款 7.Cashier Cheque

银行本票 8.Open Account 记账(O/A)

9.open-establish an L/C

开立信用状 10.change [correct] an L/C 修改信用状 11.L/C at sight即期信用状

保险Insurance 1.Marie Insurance

海上保险 2.Total Lo Only

全损险

3.Free from Particular Average平安险 4.Against All Risks 全险 5.Wars Risk 兵险

6.Definite Insurance 确定保险 7.Provisional 临时险

8.Theft, Riots & Civil Commotion偷窃遗失险 9.Warehouse to warehouse insurance仓到仓险

代理Agency 1.agent

代理商

2.sole[exclusive] agent

独家销售 3.agency agreement 代理契约 4.return commiion 佣金回馈 5.selling agent

销售代理商 6.distributor 销售商

7.commiion house 批发商 8.consignment sales 委托销售 9.consignor、consignee 委托者、受托者 10.application for agency

代理申请

道歉&感谢Regret & Thanks 1.be sorry for 为某事道歉 2.thank you for

为某事感谢 3.apology、appreciate 道歉、感谢 4.regret

遗憾、婉拒 5.do our best 竭尽所能

6.tender our apology 致上衷心歉意 7.accept our deep apologies 接受我方道歉 8.understand our position

体谅我方立场

9.the inconvenience we caused

我方引起的不方便 10.make every effort 尽所有的努力 11.at your [our] end 在贵方[我方] 索赔 Claim 1.cancellation解约 2.inferior quality品质不良 3.different quality品质不符 4.damage of the goods货物毁损 5.delayed shipment延迟交货

在面对「索赔」的问题时，经常使用的用语有以下几种： 1.claim、claim for the damage[lo] 申请赔偿 2.complaint、make a claim[complaint]提出索赔 3.meet the claim、accept the claim 接受索赔 4.adjust the claim、settle the claim 处理索赔 5.submit a claim

索赔诉诸仲裁

商业书信范例

Unit 1 【请国外工会介绍客户】

We are desirous of extending our connections in your country.我们拟拓展本公司在贵国的业务。 原文范例 Gentlemen：

We are desirous of extending our connections in your country and shall be much obliged if you will give us a list of some reliable busine houses in Los Angeles who are interested in the importation of Chinese books.We are an old and well-established exporter of all kinds of Chinese books, especially Chinese autobiography.Therefore, we are confident to give our customers the fullest satisfaction.Your courtesy will be appreciated, and we earnestly await your prompt reply.翻译范例 敬启者：

我们拟拓展本公司在贵国的业务，如果您能提供敝公司有关洛杉矶一些对进口中文书籍有兴趣、可靠的公司名单，敝公司将感激不尽。

敝公司是一个具有多年经验、信誉良好、进口多种中文出版品（特别是中文自传）的企业，因此我们有信心能提供给我们的客户最完整的满意。 对于您的协助我们将感激不尽，敝公司将静待您的立即回音。

Unit 2 【请国外的合作伙伴介绍客户】

We shall be obliged if you kindly introduce us to some of reliable importers.贵公司如能将我方介绍给一些信誉良好的公司， 我方将不胜感激。 原文范例 Gentlemen: We thank you for your cooperation for our busine for the past five years.Now we are desirous of enlarging our trade in staple commodities, but have had no good connections in Canada.Therefore we shall be obliged if you could kindly introduce us to some of reliable importers in Canada who are interested in these lines of goods.We await your immediate reply.翻译范例 敬启者：

感谢贵公司过去五年来与我方的商务合作。

目前敝公司亟欲扩大我方主要商品的业务范围，但是我方目前在加拿大并无良好关系。 因此若贵公司能将敝公司介绍给一些在加拿大对我方业务有兴趣、信誉良好的公司，我方将不胜感激。 我们期待您的立即回复。

Unit 3 【公司自我介绍】

We have the pleasure of introducing ourselves to you as one of the most reputable rain wears exporters.我们有这个荣幸向您介绍，敝公司是一家信誉优良的雨具出口商。 原文范例 Dear Sirs, We have the pleasure of introducing ourselves to you as one of the most reputable rain wears exporters in Taiwan, who has been engaged in this line of busine since 1985; particularly we have been having a good sale of umbrellas and are desirous of expanding our market to your country.We would appreciate it if you could kindly introduce us to the relative importers by announcing in your publication as follows: “An Export Company of rain wears in Taiwan is now making a busine proposal for umbrellas which is said to have built a high reputation at home and abroad.Contact them by sending your e-mail to umbrella@yahoo.com.tw” We solicit your close cooperation with us in this matter.翻译范例 敬启者：

我们有这个荣幸向您介绍，敝公司是台湾最具信赖度的雨具出口商之一，我们自从一九八五年即开始从事这个(雨具)行业；特别是我们的雨伞很畅销，而我们想要在贵国扩展敝公司的经营市场。

如果您能在您的出版品上刊登以下的说明，将敝公司介绍给相关的进口商，敝公司将感激不尽：

「据说一家在台湾生产雨具信誉极佳的出口商，拟计划发展雨伞相关的业务，若欲和其联络，请发电子邮件至以下信箱?a href="mailto:Gumbrella@yahoo.com.tw">Gumbrella@yahoo.com.tw」 我们恳求您对于此一事件能给于协助。

Unit 4 【业务的介绍】

We take this opportunity to place our name before you as being a buying, shipping agent.我们希望藉由这个机会向您介绍敝公司有关采购船务的业务代理。 原文范例 Gentlemen: In a recent iue of the “American Trade”from TIME magazine, we saw your name listed as being interested in making certain purchases in Taiwan.We take this opportunity to place our name before you as being a buying, shipping and forward agent.

We have been engaged in this busine for the past 20 years.We, therefore, feel that because of our past years' experience, we are well qualified to take care of your interest.We look forward to receiving your reply in acknowledgement of this letter.翻译范例 敬启者：

在「时代杂志」最新一篇「美国商业」的报导中，我们看见贵公司名列在「有意在台湾采购商品」的名单中。

我们希望藉由这个机会向您介绍敝公司有关采购、船务及转运的代理业务。

敝公司从事这个业务已经有廿年的经验，由于我们过去的经验，因此我们是具有极佳的胜任能力来照顾您的权益。

我们期望能收到您有关于此事的回复。

Unit 5 【表明对商品有兴趣】

At present we are interested in your goods.敝公司目前对贵公司的商品极有兴趣。 原文范例 Gentlemen：

We are one of the largest importers of Woolen goods in Taiwan and shall be pleased to establish busine relationships with you.At present we are interested in your goods, details as per our Enquiry Note No.2564 attached, and are looking forward to receiving your quotation as soon as poible.When quoting, please state terms of payment and time of delivery.Your prompt reply will be much appreciated.翻译范例 敬启者：

敝公司为台湾最大的毛线织品进口商之一，很高兴和您建立商务关系。

敝公司目前对贵公司的商品极有兴趣，细节请详见所附2564号询价单，敝公司期待能尽快收到贵公司的报价单，贵公司报价时，请说明付款条件和交货时间。 感谢您的尽速回复。

Unit 6 【要求提供商品型录】

Will you please send us a copy of your catalogue? 贵公司是否能寄一份你们的型录？ 原文范例 Gentlemen：

We are very interested in your cameras and digital cameras.There is a steady and great demand in Taiwan for the above commodities of high quality at moderate prices.Will you please send us a copy of your catalogue, with details of prices and items of payment? We should find it most helpful if you could also supply samples of these goods.We are looking forward to hearing from you soon.翻译范例 敬启者：

我们对贵公司的相机及数字相机非常有兴趣。对上述所提商品，针对高质量、公道的价格标准，目前在台湾有稳定、大量的需求量。

贵公司是否能寄一份你们的型录，并附上价格、付款明细？如果贵公司能提供这些商品的样品，将对敝公司有极大的帮助。 我们期待您的尽快回复。 Unit 7 【提供所需的样品】

We are glad to send you samples of our goods you inquired.我们很高兴能寄给您一些您所要求的样品。 原文范例 Dear Sirs, Thank you very much for your letter dated of December 20 about computers.We are glad to send you two samples of our goods you inquired.And the quotation is as follow: (1) Notebook: US$2,000 each, CIF New York City.(2) PC: US$1,800 each, CIF New York City Shipment will be made within four weeks from acceptance of your order.

Thank you again for your interest in our goods.We are looking forward to your order soon and please feel free to contact us if you have any questions.翻译范例 敬启者：

感谢您十二月廿日有关计算机的来信。我们很高兴能寄给您两个您所要求的样品。报价如下：

(1) 桌面计算机 美金2,000元/台

CIF纽约市 (2) 个人计算机

美金1,800元/台

CIF纽约市 在确认您的订单后四个星期内会安排船运。

再次感谢您对本公司的商品感兴趣。我们期待您立即的订单，如果您有任何问题，欢迎您来电询问。

Unit 8 【商品的需求量】

As we are in a position to handle large quantities.因为我方所处的处境有大量的需求。 原文范例 Dear Sirs, It has come to our attention through our Chinese friends in Taiwan that you are one of the foremost manufacturers and exporters of CD players in Taiwan.Being in the market for CD players, we shall be greatly obliged if you will send us a copy of your catalogue, informing us of your best terms and lowest prices CIF Taiwan.As we are in a position to handle large quantities, we hope you will make an effort to submit us really competitive prices.We should appreciate hearing from you immediately. 翻译范例 敬启者：

透过我们在台湾的朋友，我方了解到贵公司为台湾CD播放器主要的生产及输出公司。 身处在这个CD播放器的行业中，假使贵公司能寄一份贵公司的型录，并告知敝公司你们销售最佳商品CIF到台湾的最低价格，我们将不胜感激。因为我方需求量颇大，敝公司希望贵公司能尽量提供我方具有竞争力的价格。 能立即听到您的消息我们将不胜感激。

Unit 9 【商品的数量】

We are ready to deliver any quantity of table lights from stock.我们随时都可以从现货中运送任何数量的桌上型灯具。 原文范例 Dear Sirs, We appreciate your inquiry of May 25 about our goods.

As requested in your letter of table lights, we are glad to enclose a copy of our new catalogue in which you will find many items that will interest you.All details are shown in our price list.We are ready to deliver any quantity of table lights from stock.We are pleased to quote you as follows and can promise shipment within 20 days on receipt of your L/C.

All prices are subject to change without notice.翻译范例 敬启者：

感谢您五月廿五日对我们产品的询价单。

关于您信件中对于桌上型灯具的询价，随信附上一份我们新的目录，您可以找到您有兴趣的商品。

所有的细节都在我们的价格表中。我们随时都可以从现货中运送任何数量的商品。 我们很高兴给您我方的报价，我方保证收到您L/C收据后，会在廿天内安排船运。 所有的报价随时更动，恕不另行通知。

Unit 10 【商品报价】

We quote some of them without engagement as follows: 我们主动提供一些非合约性商品的报价，如以下所列： 原文范例 Dear Sirs, As we are given to understand that you are interested in the Taiwan sporting goods, we take this opportunity of introducing ourselves as a reliable trading firm, established 10 years ago and dealing in the sporting ever since with fair record especially with the Southeast African countries.In order to give you an idea, we quote some of them without engagement as follows: (1) Bags, cotton & fibers mixed (2) White, US$20 per doz.CIF your port We are sending you some free samples.Please give us your specific inquiries upon examination of the above as we presume they will be received favorably in your market.We hope to be of service to you and look forward to your comments.翻译范例 敬启者：

敝公司获悉贵公司对于台湾的运动用品很有兴趣，我们藉此机会向贵公司自我介绍，本公司为信用可靠的企业，我们经营运动商品有十年的时间，自从和南非国家合作以来，也都拥有良好的成绩。

为了让贵公司有一些概念，我们主动提供一些非合约性商品的报价，如以下所列： (1) 提袋、棉和纤维混纺

(2) 白色，美金20元/打，交货条件：CIF 随信附上一些免费样品，在检视过以上的样品后，请告知您的特别需求，相信必能符合您市场的需求。

希望能为您服务，也静待您的建议。

Unit 11 【报价询问】

Is something wrong with our prices? 是否为我方价格的问题？ 原文范例 Dear Sirs, On March 28 we received a request from you for some prices and samples.We replied to your letter immediately on March 29, and when we did not hear from you, we wrote again to you on April 8.Is something wrong with our prices? Or you are not satisfied with our samples.It is sincerely hoped that you will take advantage of this opportunity and favor us with your order without lo of time.We wish you have been satisfied with our service and your reply will be very appreciated. 翻译范例 敬启者：

我们在三月廿八日收到贵公司有关商品的询价及样品需求，我方已立即于三月廿九日回复。目前我方尚未得知贵公司的回复，因此我方再度于四月八日来函询问。 是否为我方价格的问题？或是您不满意样品？我方竭诚希望贵公司能好好把握此机会，您的尽速下订单将让我方不胜感激。

我方希望贵公司能满意我方的服务，而对于您的尽速回复，我方将不胜感激。

Unit 12 【延误询价】

We are very sorry for the delay for your inquiry on October 25.很抱歉延误贵公司于十月廿五日所提之询价。 原文范例 Dear Sirs, We are very sorry for the delay for your inquiry on October 25.Enclosed is our Prices List No.200310-14.Four samples per each item were sent today.As for the pricing for the requested items, please have a look at the attached quotation.This quotation is subject to your reply reaching here on or before November of 10.We hope to receive your orders by return within 10 days.Please confirm receipt of all the samples and quotation by return.Thank you very much! 翻译范例 敬启者：

很抱歉延误贵公司于十月廿五日所提之询价，附件为我方编号200310-14之价格明细列表。

我们已于今天将每款各四个样品寄出，至于贵公司对所要求的品项报价部分，请参考附件的报价单。

此报价以你的答复在十一月十日之前到达这里才有效。 在收到样品和报价后，请回复并确认。谢谢！

Unit 13 【回复对方的来信】

We have received with many thanks your letter of May 20.感谢您五月廿日的来信。 原文范例 Dear Sirs, We have received with many thanks your letter of May 20, and wish to expre our sincere gratitude for your kindne in publishing our wish in your “Trade Opportunity”.We believe the arrangement you kindly made for us will connect us with some prospective buyers and bring a satisfactory result before long.We thank you again for you taking trouble and wish to reciprocate your courtesy sometime in the future.翻译范例 敬启者：

感谢您五月廿日的来信，对于您的「商务机会」刊物中刊登我方的讯息，表达我方诚挚的谢意。

我们相信您为我方善意的安排，将会让我方获得一些有机会的买家，长久之后会有令人满意的结果。

再次感谢您拨冗协助，希望将来有机会报答您的协助。

Unit 14 【回复议价】

Up to now we can not entertain your counteroffer.我们至今无法接受你们的议价。 原文范例 Dear David, We appreciate your counteroffer of August 10 about our goods.As the market is advancing your suggested price is rather on the low side.Up to now we can not entertain your counteroffer.With reference to the goods you ordered, we have decided to accept your order at the same price as that of last year.As our stocks are running short, we would advise your order as soon as poible.We trust you will now attend to this matter without further delay.翻译范例 亲爱的戴维：

感谢您八月十日对我们产品的议价。

由于市场看好，贵公司建议的价格偏低。我们至今无法接受你们的议价。关于贵公司订购商品，我们决定按去年价格接受贵公司的订单。 因为我们的现货逐渐短缺，我方建议您尽速下单。 我方相信贵公司会毫不延误地关心此事件。

Unit 15 【取消报价】

We regret we are not in a position to accept the order at the prices.很抱歉无法按此价格接受订单。 原文范例 Dear Sophia, We have received your letter of July 2.As wages and prices of materials have risen considerably, we regret we are not in a position to accept the order at the prices we quoted half a year ago.I am afraid we have to make a new offer for you.In view of the long continuance of your patronage, We shall do our utmost to do at the limit despite the enhanced cost of production.Please find the attached prices list and our best offer for our products.We hope you will be satisfied with our quotation.翻译范例 亲爱的苏菲亚：

我们已经收到您七月二日的信件。

由于工资和原料价格大幅度上涨，很抱歉无法按我方半年前所报价格接受订单。有鉴于贵公司长期持续的惠顾，虽然生产成本提高，我方仍将尽力以限价成交。请参考附件价格表和我们所提供最优惠的产品价格。 我们希望贵公司能对我们的报价感到满意！

Unit 16 【代理权谈判】

We recommend ourselves to act as your sole agent for your camera in Taiwan.我方自我推荐作为贵公司相机在台湾的独家代理商。 原文范例 Dear Sirs, BCQ is a reliable company with wide and varied experience in the line in Taiwan.Having had an experienced staff of sales representatives and many excellent show rooms, we recommend ourselves to act as your sole agent for your camera in Taiwan.Enclosed is our Agency Contract No.278 in detail.Thank you for your time, and we are looking forward to hearing your reply as soon as poible.翻译范例 敬启者：

BCQ公司为一家在台湾信誉可靠的公司，在此行业拥有丰富的经验。

我们拥有经验丰富的销售人员和许多一流的陈列室，我方现今自我推荐作为贵公司相机在台湾的独家代理商。请详见附件编号278代理权合约明细。 感谢您的拨冗，我方期待尽快得到您的回复。

Unit 17 【财务信誉咨询】

Any information you may give us will be held in absolute confidence.任何您所提供的信息绝对会私下地进行。 原文范例 Dear Sir,

OPC Co., who has recently proposed to do busine with us, has referred us to your bank.We should feel very much obliged if you would inform us whether you consider them reliable and their financial position strong, and whether their busine is being carried on in a satisfactory manner.Any information you may give us will be held in absolute confidence and will not involve you in any responsibility.We apologize for the trouble we are giving you.Any expenses you may incur in this connection will be gladly paid upon being notified.翻译范例 敬启者：

OPC公司最近要求和我方能有商业往来，对方指示我方向贵银行查询。

贵银行如能提供我方，有关于此公司是否为一值得信赖的公司、对方财务是否健全、对方业务资格是否符合等事项，我方将不胜感激。

任何您所提供的讯息将完全在秘密中进行，无须贵银行担负责任。

对于所造成的困扰我方感到很抱歉，任何因此而发生的费用，经正式通报后，我方将会愿意支付。

Unit 18 【拒绝对方提出的合作计划】

We regret to inform you that we are not in a position to enter into busine relations with any firms.我们很遗憾地通知您，我们无法和其他公司洽谈商务事宜。 原文范例 Dear Sirs, Thank you for your letter of May 4 proposing to establish busine relations between our two firms.Much as we are interested in doing busine with you, we regret to inform you that we are not in a position to enter into busine relations with any firms in your country because we have already had an agency arrangement with Go Go Trading Co., Ltd.in Taiwan.According to our arrangement only through the above firm, can we export our products to Taiwan.Under the circumstances, we have to refrain from transacting with you until the agency arrangement expires.Your letter has been filed for future reference.

Thank you again for your proposal and your understanding of our position will be appreciated.翻译范例 敬启者：

感谢您五月四日来函欲和我方建立双边商务关系。 尽管我方对于和贵公司建立商贸关系非常有兴趣，我们却必须遗憾地通知您，因为我方已和台湾的GoGo有限公司有代理协议，所以我方无法和任何在贵国的公司有商务关系。根据协议，我方惟有透过上述公司才得以出口我方产品至台湾。

在此情形下，我方必须抑制与您的合作直至协议到期为止。贵公司的信件已被存档以备将来的合作可能。

再次感谢您的提议，您能考虑我方的立场将使我方感激不尽。

Unit 19 【久未接获订单】

We have not received your order since last October.自从去年十月我们就没有接获您的订单。

原文范例 Dear Chris, We have not received your order since last October.We need to find out what the trouble has been.Was our service not satisfactory to you? Or did we do something wrong? It is our policy to render the best service to customers.You have always been considered as one of our regular customers, for you have given us remarkable patronage.We need you and we do not want to lose your busine.We hope to have the pleasure of serving you again soon.Your kind reply will be much appreciated.翻译范例 亲爱的克里斯：

自从去年十月我们就没有接获您的订单，我们需要查明发生了什么问题。是我们的服务您不满意或是我们做错了什么事？

提供服务给我们的客户是我们的宗旨。因为贵公司出众的业绩，被视为是我们长久以来的老客户。我们需要也不想失去贵公司的生意。我们希望还有机会为您服务。 您的善意回复，我们将不胜感激。 Unit 20 【订单催促】

As we are booking heavy orders, we would advise your order without lo of time.因为我方的订单量非常大，我方建议贵公司毫不犹豫地立即下订单。 原文范例 Dear Jason, We thank you for your enquiry of September 25.Enclosed please find our price quotation.We have to say if it had not been for our good relationship, we wouldn't offer at this price.We are sure that the prices will meet your requirement.We are ready to be at your service and await your order.As we are booking heavy orders, we would advise your order without lo of time. Please let us know as soon as poible if our offer does not contain what you want in order to send you another new quotation.翻译范例 亲爱的杰森：

感谢贵公司九月廿五日的询价。附件为我方的报价明细。

我们必须说明的是，要不是为了我们的友好关系，我们是不愿意以这个价格报价。我们确信此价格符合您的需求。我们已准备好为您服务也正等待您的订单。 因为我方订单非常大，我方建议贵公司毫不犹豫地立即下订单。

如果我方提供的价格不符合您所期望的，烦请尽速告知，以便提供给您另一个新的报价。

Unit 21 【确认合约】

Please check all the terms listed in the contract.请您检查一下合约的所有条款。 原文范例 Jeff, I'm glad that we've agreed on terms of the agency after the past four months.Enclosed is our Agency Contract No.278 in duplicate, a copy of which please sign and return to us for our file.Please check all the terms listed in the contract and see if there is anything not in conformity with the terms we agreed on.Can you speed up the contract and let us have it next Friday? your special attention to this will be highly appreciated.翻译范例 杰夫：

很高兴在过去四个月中，我们就代理权一事取得了一致的意见。

兹附上我方代理权编号278号合约，一式两份，请署签其中一份，并将它寄回我方存档。请您检查一下合约的所有条款，看看是否与我们达成协议的条款有不相符的地方。 你们能不能加快签订合约的速度，下星期五就给我们呢？承蒙特别关照此事，我方将不胜感激。

Unit 22 【取消订单】

We regret that we have to cancel our order.很抱歉，我们不得不取消订单。 原文范例 Dear Oliver, Thank you for your arrangement.We have received your goods yesterday.But I'm sorry to say this quality is not so satisfactory.I would say that it was unwise of you to supply such unqualified goods.We regret that we have to cancel our order because of the inferior quality of your products.For all consequences arising from cancellation, We consider that you are all held liable.We recommend this matter to your prompt attention. 翻译范例 亲爱的奥利维：

谢谢您的费心安排。我们昨天已经收到您的商品。但是很遗憾，这个质量不太令人满意。 我只能说您所提供不符合规格的商品是非常不明智的。很抱歉，由于贵公司产品质量低劣，我们不得不取消订单。

我方认为贵公司对于取消订单所引起的一切后果，应负全责。我们建议您立即针对此事回复。

Unit 23 【船 运】

I am afraid the middle of October will be too late for us.十月中旬，恐怕太晚了。 原文范例 Dear Tracy, Many thanks for your letter of August 15, in which you inform us for the date of shipment.But I am afraid that shipment by the middle of October will be too late for us.September is the season for this commodity in Taiwan market.Would you please reschedule shipment to the middle of September instead? We will be obliged if you exchange new shipment and look forward to hearing your reply immediately.翻译范例 亲爱的崔西：

感谢您八月十五日来信通知我方船运的日期。

但是十月中旬交货，恐怕太晚了。在台湾，九月份是这种商品的上市季节。能请您重新安排船运的日期至九月中旬吗？

若是贵公司能更改新的船运日期，我方将不胜感激，并期待能尽快听到您的回复。

Unit 24 【交货的时间】

The earliest shipment we can make is the middle of April.四月中旬是我方能够答应的最早的出货时间。 原文范例 Dear Kathy, Thanks for all the aistance that you have provided with so far.I'm very sorry, but we really can't advance the time of delivery.I'm afraid it won't be ready until the end of April.The earliest shipment we can make is the middle of April.I am sure that the shipment will be made not later than the beginning of May.We will be in touch with you right after receiving your thought to the above questions.翻译范例 亲爱的卡西：

谢谢您到目前为止提供的各种协助！非常抱歉，但是我方真的无法提前交货。 恐怕要在四月下旬才行。四月中旬是我方能够答应的最早的出货时间。我可以保证，交货期不会迟于五月上旬。

在得知贵公司对以上问题的看法后，我们将与您联络。

Unit 25 【提早出货】

When is the earliest you can ship your goods? 你们最早什么时候可以出货？ 原文范例 Dear Sophia, I need to discu the date of shipment with you.

First, when is the earliest you can ship your goods? As the season in Taiwan for apples is in May, could you ship the first consignment by mid-April? Second, we find it impoible to ask our end-users to accept the delayed delivery. Third, shipment has to be made before April; otherwise we are not able to catch the season.Thank you for the trouble you've taken in this matter. 翻译范例 亲爱的苏菲亚，

我需要和你讨论一下船运出货的时间。

第一，你们最早什么时候可以出货？因为在台湾苹果的销售季节在五月，你们能四月中旬送来第一批货吗？

第二，我们认为不可能说服客户接受延误的出货。

第三，四月份以前货必须装载上船，否则我们就赶不上销售季节了。 谢谢您为这件事费心了。 Unit 26 【商品短缺】

We have noticed a discrepancy between our invoice and the quantities you specified. 我们注意到敝公司发票上的数量与贵公司所提的数量有不符之处。 原文范例 Dear Sirs, Thank you for your notice No.1256.We are terribly sorry for the short delivery of our model A4521.We have noticed a discrepancy between our invoice and the quantities you specified.On the quantities you required, we would ship the replacement at once.It is due to arrive at Hong Kong on September 30, and confirm by return that goods will be ready in time.Let me reiterate our sincere regret regarding these problems.Thank you again for your proposal and your understanding of our position will be appreciated.翻译范例 敬启者：

感谢您编号1256的通知函。我们为短缺的型号A4521事宜向贵公司致歉。

在调查贵公司所申诉的事件时，我们注意到敝公司发票上的数量与贵公司所需要的数量有不符之处。敝公司会针对贵公司所要求之数量，立即运送替代品。预计于九月卅日抵香港，并已收到确认回复货物将按时备妥。

请允许敝公司重申对此问题的诚摰歉意。谢谢您的建议，对于您体谅我们的立场，我们不胜感激。

Unit 27 【品管不良】

Our customers complain that the goods are much inferior in quality to the samples.我方客户抱怨货物的质量远低于样品。 原文范例 Dear Jack, Our customers complain that the goods are much inferior in quality to the samples.I am afraid it is no easy job for us to persuade the end-user to buy your goods at this price.And I believe you shall of course adopt strict measures to control the quality of your own products.We deeply hope you are fully committed to preventing this sort of problem.We should be pleased if you would respond to our request at your earliest convenience.翻译范例 亲爱的杰克，

我方客户抱怨货物的质量远低于样品。要说服客户以这种价格购买，对我们来说是不容易的。

而且我认为，贵公司当然要采取严格措施来控制你们产品的质量。我们衷心期望贵公司尽全力防止问题的发生。

如果你方能尽早回复，我方将不胜感激。

Unit 28 【回复不满意商品质量】

Unfortunately, we regret your diatisfaction with our product.很不幸地，敝公司很遗憾贵公司不满意我方的产品。 原文范例 Dear Kenny, Thank you for your letter of September 30 in which you claim the wrong color of the hat.The matter has been given through consideration here.Unfortunately, we regret your diatisfaction with our product; our investigation does not support your claim.Consequently, we are not prepared to accept the returned hat and will have no alternative but to insist on payment of the contracted amount.We would be happy to continue to cooperate in any way.And your courtesy will be appreciated, and we earnestly await your reply. 翻译范例 亲爱的肯尼：

感谢您九月卅日信函所提有关帽子颜色不对的申诉，敝公司已做过全盘的考虑。 很不幸地，虽然敝公司很遗憾您不满意我方的产品，可是我方的调查是贵公司的索赔要求无法成立。因此，敝公司并不准备接受贵公司将帽子退回的要求，且贵公司除了必须支付合约上的金额外别无他途。

敝公司将尽全力与贵公司合作。而对于您的协助我方将感激不尽，敝公司将静待您的回音。

Unit 29 【赔偿事宜】

We would ask you to cover any lo.我方将要求贵公司的赔偿。 原文范例 Dear Jack, Thanks for the latest catalogue and 20 pairs of running shoes received last Tuesday.I'm afraid I've got a complaint about the quality.The design, color and size are not qualified as you described.The inferior samples have caused us great inconvenience, neceitating many awkward explanations to our customers.We would ask you to cover any lo, which might be caused as a result of the cancellation of the order.Thank you for your kind reply on above request. 翻译范例 亲爱的杰克：

谢谢您寄来的最新的目录和20双运动鞋！我们在上周二就已收到这些东西。 恐怕我要抱怨质量问题。样式、颜色和尺寸都不符合贵公司所描述的。该不良质量的样品造成的不方便，迫使我方必须向客户解释。 我方将要求贵公司赔偿由于取消订单可能招致的损失。 感谢您对上述要求的善意回复。 Unit 30 【接受索赔】

We are prepared to accept your claim.我方准备接受您的索赔要求。 原文范例 Dear Scott, In reply to your letter of October 5, we are terribly sorry to learn of complaints about the damage of the goods and are prepared to accept your claim.According to our investigation, the goods have been heavily saturated by rain.Please accept our deepest apology for any inconvenience this matter has caused you.We look forward to the pleasure of working with you again in the very near future.翻译范例 亲爱的史考特：

兹回复您十月五日的信函，我们遗憾地得知您关于货物损毁的抱怨，并准备接受您的索赔要求。

根据我们的调查，货物遭到雨水严重浸湿。请接受敝公司对此事所造成之不便的深深歉意。

我们期待在不久的将来，能再与贵公司合作愉快。

Unit 31 【立即付款请求】

We request your immediate payment.我们要求您立即付款。 原文范例 Dear Sirs, Our records indicated that NT$8,000 had not been paid since March.We would say that it was unwise of you to have done that.We request your immediate payment.Please accept our deepest apology for any inconvenience this matter has caused you.We hope that you will make every effort to avoid similar mistake in our future transactions.We are looking forward to the pleasure of working with you again in the future.翻译范例 敬启者：

我们的记录指出，新台币八千元的费用自从三月就尚未结清。我们只能说您的所为是非常不明智的。

我们要求您立即付款。请接受敝公司对此事所造成之不便的深深歉意。我们希望贵公司会尽一切努力去避免未来处理事务时，发生类似的错误。 我们期待在不久的将来能再与贵公司合作愉快。

Unit 32 【样品费催款】

However, up to this date, we don't appear to have received your remittance.然而截至目前为止，我方尚未收到汇款额。 原文范例 Dear Sirs, As requested in your letter dated July 6, we sent you the samples via UPS on July 8.When sending you our samples, we also informed you the price with samples.On July 15 we submitted to you a Debit Note No.7112-8 for the sample charges.However, up to this date, we don't appear to have received your remittance.I am afraid it's because you didn't receive the debit at the same time.If you have any questions about the amount, please feel free to contact us without hesitation.Thank you for your cooperation.Looking forward to your prompt confirmation on above request.翻译范例 敬启者：

贵公司七月六日来函索取的样品已于七月八日以UPS寄出，寄样品的同时也已一并通知您样品的费用。

七月十五日我方以账单编号7112-8向贵公司提出要求支付样品费用。然而截至目前为止，我方尚未收到汇款额。

我担心那是因为您未同时收到账单。假使您有任何有关账单的问题，请您毫不迟疑地与我联络。

谢谢贵公司的合作！我们期待收到贵公司针对以上要求所做出的尽早回复。

Unit 33 【失控的状况】

Things have gone beyond our control.事情的发展是我方无法控制的。 原文范例 Dear Joe, We have received your goods last week.But we regret to complain that your consignment of goods shipped by m.v.“Sunny” is not of the quality and color of the sample piece.May we draw your immediate attention to this matter? Things have gone beyond our control.We hope you would compensate us for the lo.Your prompt reply will be appreciated.翻译范例 亲爱的乔：

我上星期已经收到贵公司的商品了。但是你方由「阳光」号轮船所装商品的质量和颜色与样品不符，我们遗憾地对此表示不满。

您是否能注意此项事件？事情的发展是我方无法控制的。我方希望贵公司能赔偿我方损失。

您的尽速回复我方将不胜感激。

推荐第3篇：英文商务email礼仪

[分享]财务经理人应知商务电子邮件礼仪

随着网络的普及，日常财务工作中电子邮件成为了必不可少的沟通工具之一，但是在实际工作中，经常遇到这样的问题，收到的一封邮件，题目竟然是“无标题”，偶尔收到一个还好，收到的多了，在后期查找时很不方便，下属公司报送的财务报表，不注明公司名称，下面是从网上看到一篇关于电子邮件的商务礼仪，和大家分享。

“在商务交往中要尊重一个人，首先就要懂得替他节省时间”，电子邮件礼仪的一个重要方面就是节省他人时间，只把有价值的信息提供给需要的人。

写Email就能看出其人为人处世的态度。你作为发信人写每封Email的时候，要想到收信人会怎样看这封Email，时刻站在对方立场考虑，将心比心。

同时勿对别人之回答过度期望，当然更不应对别人之回答不屑一顾。以下职业电子邮件中礼仪问题，希望能给您的工作带来帮助！

一、关于邮件主题

主题是接收者了解邮件的第一信息，因此要提纲挈领，使用有意义的主题行，这样可以让收件人迅速了解邮件内容并判断其重要性。

1．一定不要空白标题，这是最失礼的；

2．标题要简短，不宜冗长，不要让outlook用，才能显示完你的标题；

3.标题要能反映文章的内容和重要性，切忌使用含义不清的标题，如“王先生收”；

4．一封信尽可能只针对一个主题，不在一封信内谈及多件事情，以便于日后整理；

5．可适当用使用大写字母或特殊字符（如“* !”等）来突出标题，引起收件人注意，但应适度，特别是不要随便就用“紧急”之类的字眼；

6．回复对方邮件时，可以根据回复内容需要更改标题，不要RE、RE一大串。

二、关于称呼与问候

1．恰当地称呼收件者，拿捏尺度 1.1 邮件的开头要称呼收件人。这既显得礼貌，也明确提醒某收件人，此邮件是面向他的，要求其给出必要的回应；在多个收件人的情况下可以称呼大家、ALL。

1.2 如果对方有职务，应按职务尊称对方，如“x经理”；如果不清楚职务，则应按通常的“x先生”、

“x小姐”称呼，但要把性别先搞清楚。

1.3 不熟悉的人不宜直接称呼英文名，对级别高于自己的人也不宜称呼英文名。称呼全名也是不礼貌 的，不要逮谁都用个“Dear xxx”，显得很熟络。

2．Email开头结尾最好要有问候语

最简单的开头写一个“HI”，中文的写个“你好”；结尾常见的写个Best Regards，

中文的写个“祝您顺利”之类的也就可以了。

俗话说得好，“礼多人不怪”，礼貌一些，总是好的，即便邮件中有些地方不妥，对方也能平静的看待。

三、职场的电子邮件礼仪

1.Email正文要简明扼要，行文通顺

Email正文应简明扼要的说清楚事情；如果具体内容确实很多，正文应只作摘要介绍，然后单独写个文件作为附件进行详细描述。

正文行文应通顺，多用简单词汇和短句，准确清晰的表达，不要出现让人晦涩难懂的语句。

2.注意Email的论述语气

根据收件人与自己的熟络程度、等级关系；邮件是对内还是对外性质的不同，选择恰当的语气进行论述，以免引起对方不适。

尊重对方，请、谢谢之类的语句要经常出现。

电子邮件可轻易地转给他人，因此对别人意见的评论必须谨慎而客观。“邮件门”就是深刻的教训！

3.Email正文多用1234之类的列表，以清晰明确。

如果事情复杂，最好

1、

2、

3、4的列几个段落进行清晰明确的说明。保持你的每个段落简短不冗长，没人有时间仔细看你没分段的长篇大论。 4.一次邮件交待完整信息

最好在一次邮件中把相关信息全部说清楚、说准确。不要过两分钟之后再发一封什么“补充”或者“更正”之类的邮件，这会让人很反感。

5.尽可能避免拼写错误和错别字，注意使用拼写检查

这是对别人的尊重，也是自己态度的体现。如果是英文Email，最好把拼写检查功能打开。

在邮件发送之前，务必自己仔细阅读一遍，检查行文是否通顺，拼写是否有错误。

6.合理提示重要信息

不要动不动就用大写字母、粗体斜体、颜色字体、加大字号等手段对一些信息进行提示。合理的提 示是必要的，但过多的提示则会让人抓不住重点，影响阅读。

7.合理利用图片，表格等形式来辅助阐述

对于很多带有技术介绍或讨论性质的邮件，单纯以文字形式很难描述清楚。如果配合图表加以阐述，

收件人一定会表扬你的体贴。

8.不要动不动使用¤之类的笑脸字符，在商务信函里面这样显得比较轻佻

Busine Email 不是你的情书，所以¤之类的最好慎用。只用在某些你确实需要强调出一定的轻松气氛的场合。

四、夹带附件

1.如果邮件带有附件，应在正文里面提示收件人查看附件；

2.附件文件应按有意义的名字命名，不可用外星人才看懂的文件名；

3.正文中应对附件内容做简要说明，特别是带有多个附件时；

4.附件数目不宜超过4个，数目较多时应打包压缩成一个文件；

5.如果附件是特殊格式文件，因在正文中说明打开方式，以免影响使用；

6.如果附件过大（不宜超过2MB），应分割成几个小文件分别发送；

7.尊重对方的习惯，不主动发起英文邮件；

如果对方与你的邮件往来是采用中文，请不要自作聪明的发送英文邮件给他；如果对方发英文邮件给你，也不要老土的用中文回复。 8.选择便于阅读的字号和字体。

中文老实点用宋体或新宋体，英文就用Verdana 或 Arial 字型，字号用五号或10号字即可。这是经研究证明最适合在线阅读的字号和字体。

不要用稀奇古怪的字体或斜体，最好不用背景信纸，特别对公务邮件。

五、结尾签名

每封邮件在结尾都应签名，这样对方可以清楚的知道发件人信息。虽然你的朋友可能从发件人中认出你，但不要为你的朋友设计这样的工作。

1.签名信息不宜过多

电子邮件消息末尾加上签名档是必要的。签名档可包括姓名、职务、公司、电话、传真、地址等信息，但信息不宜行数过多，一般不超过4行。

你只需将一些必要信息放在上面，对方如果需要更详细的信息，自然会与你联系。

引用一个短语作为你的签名的一部分是可行的，比如你的座右铭，或公司的宣传口号。但是要分清收件人对象与场合，切记一定要得体。

2.不要只用一个签名档

对内、对私、对熟悉的客户等群体的邮件往来，签名档应该进行简化。过于正式的签名档会让对方显得疏远。你可以在OUTLOOK中设置多个签名档，灵活调用。

3.签名档文字应选择与正文文字匹配，简体、繁体或英文，以免出现乱码。字号一般应选择比正文字体小一些。

六、邮件回复 1.及时回复Email

收到他人的重要电子邮件后，即刻回复对方一下，往往还是不可少的，这是对他人的尊重，理想的回复时间是2小时内，特别是对一些紧急重要的邮件。

对每一份邮件都立即处理是很占用时间的，对于一些优先级低的邮件可集中在特定时间处理，但一般不要超过24小时。

如果事情复杂，你无法及时确切回复，那至少应该及时的回复说“收到了”，我们正在处理，一旦有结果就会及时回复。不要让对方苦苦等待，记住：及时做出响应，哪怕只是确认一下收到了。 如果你正在出差或休假，应该设定自动回复功能，提示发件人，以免影响工作。

2.进行针对性回复

当回件答复问题的时候，最好把相关的问题抄到回件中，然后附上答案。不要用简单的，那样太生硬了，应该进行必要的阐述，让对方一次性理解，避免再反复交流，浪费资源。

3.回复不得少于10个字

对方给你发来一大段邮件，你却只回复“是的”、“对”、“谢谢”、“已知道”等字眼，这是非 常不礼貌的。怎么着也要凑够10个字，显示出你的尊重。

4.不要就同一问题多次回复讨论，不要盖高楼

如果收发双方就同一问题的交流回复超过3次，这只能说明交流不畅，说不清楚。此时应采用电话 沟通等其它方式进行交流后再做判断。

电子邮件有时并不是最好的交流方式。

对于较为复杂的问题，多个收件人频繁回复，发表看法，把邮件越RE越高，这将导致邮件过于冗长笨拙而不可阅读。

此时应即是对之前讨论的结果进行小结，删减瘦身，突出有用信息。 5．要区分Reply和Reply All（区分单独回复和回复全体）

如果只需要单独一个人知道的事，单独回复给他一个人就行了。

如果你对发件人提出的要求做出结论响应，应该replay all，让大家都知道；不要让对方帮你完成 这件事情。

如果你对发件人的提出的问题不清楚，或有不同的意见，应该与发件人单独沟通，不要当着所有人的面，不停的RE来RE去，与发件人讨论。

你们讨论好了再告诉大家。不要向上司频繁发送没有确定结果的邮件。

点击“回复全部”前，要三思而行！ 6.主动控制邮件的来往

为避免无谓的回复，浪费资源，可在文中指定部分收件人给出回复，或在文末添上以下语句：“全 部办妥”、“无需行动”、“仅供参考，无需回复”。

七、正确使用发送，抄送，密送 要区分To和CC还有BCC（区分收件人、抄送人、秘送人）

1．To的人是要受理这封邮件所涉及的主要问题的，理应对邮件予以回复响应。

2．而CC的人则只是需要知道这回事，CC的人没有义务对邮件予以响应，当然如果CC的人有建议，当然可以回Email。

3．而BCC是秘送，即收信人是不知道你发给了BCC的人了的。这个可能用在非常的场合。

4．TO，CC中的各收件人的排列应遵循一定的规则。比如按部门排列；按职位等级从高到低或从低到高都可以。适当的规则有助于提升你的形象!

5．只给需要信息的人发送邮件，不要占用他人的资源。

6．转发邮件要突出信息。

八、注意事项

1．在你转发消息之前，首先确保所有收件人需要此消息；

2．转发敏感或者机密信息要小心谨慎，不要把内部消息转发给外部人员，或者未经授权的接收人；

3．如果有需要 还应对转发邮件的内容进行修改和整理，以突出信息； 4．不要将RE了几十层的邮件发给他人，让人摸不着头脑；

5．对外重要文件必须经高阶主管认可签字转为PDF文件，或由高阶主管亲自发送；

6．所有的电子邮件应自我Double check后才发出。

【点评】

1、沟通的效果，面对面最好，电话次之，邮件最差；

2、以后发送的邮件切记不要出现无标题之类，这样给收件人后期查询带来很多不便，同时也给收件人留下一个不好的印象；

3、如果前后发送同一个主题的邮件，但是邮件的内容有所变化，应在邮件标题中有所提示，如（更新）字样，当然，最好的方式是一步到位；

4、准确把握收件人、抄送人、密送人的不同使用方法及不同；

5、一个邮件通常只包含一件事情；

6、邮件的征文应突出主题，便于收件人阅读所要表达的重点，如果内容太多，可在邮件正文简明扼要的概括下内容要点，并注明详细内容请参看附件；

7、特殊格式的文件，需注明打开的方式，这样给使用者会带来更多的方便；

8、对财务人员来说，在报送报表、应收账款等情况时，可注明“**年**月**公司**报表”，在报送应收账款时，可注明“**公司应收账款表（截止**月**日）”，这样可以使人更加方便的阅读，也便于后期查看；

9、日常在发送邮件时，可以在word里面先进行输入，然后再复制到邮箱里，一方面在word里面便于编辑，另一方面word提供了自动保存功能，可以使我们更高效的工作，最后还可以利用word提供的【工具】-【拼写和语法】来检查是否存在语法错误；

邮件沟通较之面对面交流的一大优势在于，你可以借助一切力量使得你撰写的邮件准确无误得表达你的意图，而不必担心发音不标准或语法错误等让人尴尬的掉链子情况发生。

但往往人们忽视的便是一些细枝末节的注意事项，这儿有一些建议可以保证你的邮件给人留下好印象。

1.Know your email terms: 英语电子邮件发送程序有很多缩写，如果你不知道意思的话，你向老板提出的加薪请求就可能发给了整个办公室！

\"Reply to all\"表示你的回复将发送给每一个收到原始邮件的人。在邮件的地址栏内，\"cc\" (carbon copy)部分指的是该邮件发给你指定的人，即“抄送），而\"bcc\"指你可以悄悄的发送邮件而不让其他的人知道，即”密送“， b代表的是\"blind\"(掩藏的)。如果有人要你\"forward\"一封邮件，意思是要你通过转发的功能发送邮件，有时侯简写成\"fw.\" 2.Use the Right Greeting:尽管用\"Hey\"作为写给朋友的电子邮件开场白没有任何问题，但是最好不要用这种方式给一个潜在的商务伙伴这样写信。另一方面，使用非常正式的传统开场白\"Dear Sir\" 也已经越来越过时了。最好写成\"Dear Mr./ Ms.\" 后跟那个人的姓氏。同事之间，通常可直呼其名，如\"Dear John\")。

3.Keep it Short and Clear: 有些情况下，可能需要用华丽的词藻和复杂的句式来彰显你的聪明才智和教育背景。而在用英语写邮件的时候，清晰、有条理的方式才是最佳选择。在邮件的第一段清楚的表明你写信的目的，保证每一段中都有代表核心观点的中心句。使用类似\"first, second, next, and finally\"的词引导读者你所要表述的每一个观点。你不需在邮件中包括所有的详细内容，取而代之的可以是类似\"If you have any other questions please feel free to contact me,\"这样的短语来结束邮件，这样一来可以为对方创造进一步交流的前提。

4.Be polite and tactful: 懂得谦逊和准确传达信息的重要性。\"I want.\"之类的词能避免则避免出现，相比之下，\"I would like\"显得更尊重对方。又如\"I am interested in\"是提出请求建议或寻求意见的好方法。 5.电子邮件正确结尾： \"I am looking forward to your reply,\" \"Thank you,\"或者\"Sincerely\"都是给收信人留下好印象的结尾方式。

电子邮件常看起来没有打印出来的商务信那样正式，在商场上你可决不能让你的语言显得很不正式。电子邮件可能更快捷更有效，但是你的客户和生意伙伴可不会轻易允许随随便便的通讯联系。不要害怕！本文能使你了解更多能使你英语邮件更规范化的简单秘诀。

从问候开始

用问候语开始邮件内容非常重要，例如\"Dear Lillian,\"。根据你与收件人的关系亲近与否，你可能选择使用他们的姓氏来称呼他们而不是直呼其名，例如\"Dear Mrs.Price,\"。如果关系比较亲密的话，你就可以说，\"Hi Kelly,\"如果你和公司联系，而不是个人，你就可以写\"To Whom It May Concern:\"

感谢收件人

如果你在回复客户的询问，你应该以感谢开头。例如，如果有客户想了解你的公司，你就可以说，\"Thank you for contacting ABC Company.\"如果此人已经回复过你的一封邮件了，那就一定要说，\"Thank you for your prompt reply.\"或是\"Thanks for getting back to me.\"如果你可以找到任何机会那一定要谢谢收信人。这样对方就会感到比较舒服，而且显得更礼貌。

表明你的意图

然后，如果是你主动写电子邮件给别人的话，那就不可能再写什么感谢的字句了。那就以你写此邮件的目的开头。例如，\"I am writing to enquire about …\"或是\"I am writing in reference to …\"在电子邮件开头澄清你的来意非常重要，这样才能更好的引出邮件的主要内容。记得要注意语法，拼写和标点符号，保持句子简短明了并句意前后一致。

结束语 在你结束邮件之前，再次感谢收信人并加上些礼貌语结尾。你可以\"Thank you for your patience and cooperation.\"或\"Thank you for your consideration.\"开始接着写，\"If you have any questions or concerns, don\'t hesitate to let me know.\" 及\"I look forward to hearing from you.\"

结束

最后是写上合适的结尾并附上你的名字。\"Best regards,\" \"Sincerely,\"及\"Thank you,\"都很规范化。最好不要用\"Best wishes,\"或\"Cheers,\"类的词因为这些词都常用在非正式的私人邮件中。最后，在你发送邮件之前，最好再读一遍你的内容并检查其中有没有任何的拼写错误，这样就能保证你发出的是一封真正完美的邮件！

1.Greeting meage 祝福

Hope you have a good trip back.祝旅途愉快。 How are you? 你好吗? How is the project going on? 项目进行顺利吗? 2.Initiate a meeting 发起会议

I suggest we have a call tonight at 9:30pm (China Time) with you and Brown.Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空? I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。

We‘d like to have the meeting on Thu Oct 30.Same time.

十月三十号(周三),老时间,开会。

Let‘s make a meeting next Monday at 5:30 PM SLC time.

下周一盐湖城时区下午五点半开会。

I want to talk to you over the phone regarding iues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。 3.Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议 Shall you have any problem acceing the folders, please let me know. 如果存取文件有任何问题请和我联系。

Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议! What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做? What do you think about this? 这个你怎么想? Feel free to give your comments. 请随意提出您的建议。

Any question, please don‘t hesitate to let me know.

有任何问题,欢迎和我们联系。 Any question, please let me know. 有任何问题,欢迎和我们联系。

Please contact me if you have any questions. 有任何问题,欢迎和我们联系。

Please let me know if you have any question on this. 有任何问题,欢迎和我联系。

Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think? 欢迎您的评论和建议! Do you have any idea about this? 对于这个您有什么建议吗? It would be nice if you could provide a bit more information on the user‘s behavior. 您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/iue. 如果可以,我希望你能负责这件事情。 4.Give feedback 意见反馈 Please see comments below. 请看下面的评论。

My answers are in blue below. 我的回答已标蓝。

I add some comments to the document for your reference. 我就文档添加了一些备注,仅供参考。 5.Attachment 附件

I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。

Attached please find today‘s meeting notes.

今天的会议记录在附件里。

Attach is the design document, please review it. 设计文档在附件里,请评阅。

For other known iues related to individual features, please see attached release notes. 其他个人特征方面的信息请见附件。 6.Point listing 列表

Today we would like to finish following tasks by the end of today:1„„.2„„.

今天我们要完成的任务:1„„.2„„. Some known iues in this release:1„„.2„„.

声明中涉及的一些问题:1„„.2„„. Our team here reviewed the newest SCM policy and has following concerns:1„„.2„„.

我们阅读了最新的供应链管理政策,做出如下考虑:1„„.2„„. Here are some more questions/iues for your team:1„„.2„„.

以下是对你们团队的一些问题:1„„.2„„. The current status is as following: 1„„ 2„„

目前数据如下: 1„„ 2„„

Some items need your attention:1„„.2„„.

以下方面需提请注意:1„„.2„„. 7.Raise question 提出问题

I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。

For the aignment ABC, I have the following questions:„

就ABC协议,我有以下几个问题:„„ 8.Proposal 提议

For the next step of platform implementation, I am proposing„

关于平台启动的下一步计划,我有一个提议„„

I suggest we can have a weekly project meeting over the phone call in the near future. 我建议我们就一周项目开一个电话会议。

Achievo team suggest to adopt option A to solve outstanding iue„„ Achievo团队建议应对突出问题采用A办法。 9.Thanks note 感谢信

Thank you so much for the cooperation感谢你的合作! Thanks for the information 谢谢您提供的信息! I really appreciate the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。 Thanks for your attention! 谢谢关心! Your kind aistance on this are very much appreciated. 我们对您的协助表示感谢。 Really appreciate your help! 非常感谢您的帮助! 10.Apology 道歉

I sincerely apologize for this misunderstanding! 对造成的误解我真诚道歉! I apologize for the late asking but we want to make sure the correctne of our implementation ASAP.

推荐第4篇：email英文常用客套话

Lucas精心整理

邮件的开头

感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。

Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子开头。向他们对公司的兴趣表示感谢。

Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们。如果回复并不及时，只要将“prompt”除去即可，你还可以 说，“Thank you for getting back to me.”

Thank you for providing the requested information.如果你询问某人一些信息，他们花了点时间才发送给你，那就用这句句子表示你仍然对他们的付出表示感激。

Thank you for all your aistance.如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“I truly appreciate … your help in resolving the problem.”Thank you raising your concerns.

就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thank you for your feedback.” 在邮件的结尾

在邮件开头表示感谢一般是表示对对方过去付出的感谢，而在邮件结尾处表示感谢是对将来的帮助表示感谢。事先表示感谢，能让对方在行动时更主动更乐意。

Thank you for your kind cooperation.如果你需要读者帮助你做某事，那就先得表示感谢。 Thank you for your attention to this matter.与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。

Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。

Thank you for your consideration.如果您是在寻求机会或是福利，例如你在求职的话，就用这封邮件结尾。

Thank you again for everything you\'ve done.这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。 十种场合的表达

1.Greeting meage 祝福

Hope you have a good trip back.祝旅途愉快。 How are you? 你好吗?

1

Lucas精心整理

How is the project going? 项目进行顺利吗? 2.Initiate a meeting 发起会议

I suggest we have a call tonight at 9:30pm (China Time) with you and Brown.Please let me know if the time is okay for you and Ben.我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空? I would like to hold a meeting in the afternoon about our development planning for the project A.今天下午我建议我们就A项目的发展计划开会讨论一下。 We’d like to have the meeting on Thu Oct 30.Same time.十月三十号(周四),老时间,开会。

Let’s make a meeting next Monday at 5:30 PM SLC time.下周一盐湖城时区下午五点半开会。

I want to talk to you over the phone regarding iues about report development and the XXX project.我想跟你电话讨论下报告进展和XXX项目的情况。

3.Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议

Should you have any problem acceing the folders, please let me know.如果存取文件有任何问题请和我联系。

Thank you and look forward to having your opinion on the estimation and schedule.谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon.期待您的反馈建议! What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做? What do you think about this? 这个你怎么想? Feel free to give your comments.请随意提出您的建议。

Any question, please don’t hesitate to let me know.

2

Lucas精心整理

有任何问题,欢迎和我们联系。 Any question, please let me know.有任何问题,欢迎和我们联系。

Please contact me if you have any questions.有任何问题,欢迎和我们联系。

Please let me know if you have any question on this.有任何问题,欢迎和我联系。

Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think? 欢迎您的评论和建议! Do you have any idea about this? 对于这个您有什么建议吗? It would be nice if you could provide a bit more information on the user’s behavior.您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/iue.如果可以,我希望你能负责这件事情。 4.Give feedback 意见反馈

Please see comments below.请看下面的评论。

My answers are in blue below.我的回答已标蓝。

I add some comments to the document for your reference.5.Attachment 附件

I enclose the evaluation report for your reference.我附加了评估报告供您阅读。

Attached please find today’s meeting notes.今天的会议记录在附件里。

Lucas精心整理

Attach is the design document, please review it.设计文档在附件里,请评阅。

For other known iues related to individual features, please see attached release notes.其他个人特征方面的信息请见附件。 6.Point listing 列表

Today we would like to finish following tasks by the end of today:1…….2…….今天我们要完成的任务:1…….2…….

Some known iues in this release:1…….2…….声明中涉及的一些问题:1…….2…….

Our team here reviewed the newest SCM policy and has following concerns:1…….2…….我们阅读了最新的供应链管理政策,做出如下考虑:1…….2…….Here are some more questions/iues for your team:1…….2…….以下是对你们团队的一些问题:1…….2…….The current status is as following: 1…… 2……

目前数据如下: 1…… 2……

Some items need your attention:1…….2…….以下方面需提请注意:1…….2…….7.Raise question 提出问题

I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。

For the aignment ABC, I have the following questions:… 就ABC协议,我有以下几个问题:…… 8.Proposal 提议

For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划,我有一个提议……

I suggest we can have a weekly project meeting over the phone call in the near future.

4

Lucas精心整理

我建议我们就一周项目开一个电话会议。

Achievo team suggest to adopt option A to solve outstanding iue…… Achievo团队建议应对突出问题采用A办法。 9.Thanks note 感谢信

Thank you so much for the cooperation感谢你的合作! Thanks for the information 谢谢您提供的信息! I really appreciate the effort you all made for this sudden and tight project.对如此紧急的项目您做出的努力我表示十分感谢。 Thank you for your attention! Thanks to your attention! 谢谢关心! Your kind aistance on this are very much appreciated.我们对您的协助表示感谢。 Really appreciate your help! 非常感谢您的帮助! 10.Apology 道歉

I sincerely apologize for this misunderstanding! 对造成的误解我真诚道歉! I apologize for the late asking but we want to make sure the correctne of our implementation ASAP.很抱歉现在才进行询问,但是我们需要尽快核实执行信息。

推荐第5篇：英文邮件结尾 Email

英文结尾

There are some slight differences in connotations of each letter ending.I\'ll order them in increasing formality. Love

Very personal.Used between lovers, family and close friends.

Cheers

Very casual.Used between friends.Can be used between coworkers if you want to appear very casual, at the risk of sounding unprofeional.

Take care

Casual and used between friends.

Thanks or Thank You

\'Thanks\' is very casual and \'Thank You\' is formal.Usually used in a busine setting.\'Thank You\' is a great way to end an email to a stranger, especially if you are making a request or asking a question.

Yours or Yours Truly or Truly

Casual or Busine casual.A more personal, but still polite way to end the letter.You\'ve probably met the recipient in real life.

Best or Best Wishes

Casual or Busine casual.A polite way to end the letter.Can be used between friends or strangers.

Sincerely or Sincerely Yours or Yours Sincerely

Casual, Busine casual or Formal.The standard letter ending.\'Sincerely\' is the most versatile ending because it can be used to end either casual or formal correspondence.If you\'re unsure about how to sign your letter, use \'Sincerely\'.

Regards or Best Regards

Busine casual or formal.You would use this if the recipient is someone you haven\'t met in real life.

Cordially

Formal.Used in busine correspondence when the topic of the letter is serious.Sometimes used if there is a conflict between the sender and the recipient.

Using an ending that is too casual for the situation may not always be inappropriate.Conversely, using a casual ending can show your self-confidence.But to do this requires you to gauge whether the recipient would like a more casual conversation.

Love 个人性质。用于爱人，家庭或者亲密的友人。

Cheers

随和性质。用于朋友。如果你希望看起来平和一点，也可以用于同事，但有不太正式，显得不专业的风险。

Take care

随和，也是用于朋友的。

Thanks or Thank You

Thanks偏随和，而Thank You偏正式，常用于商务场合。当你给陌生人写信，尤其是请求协助，提出要求或者询问事项时，Thank You是收尾的好选择。

Yours or Yours Truly or Truly

日常交往或者商务场合都可以用，虽然有一点点随意，但还是一种礼貌的方式。一般用于你之前见过面的对象。

Best or Best Wishes 日常交往或者商务场合都可以用，是一种礼貌的方式。对朋友和陌生人都可以用。

Sincerely or Sincerely Yours or Yours Sincerely

日常交往，商务往来或者正式文书都可以使用，是标准的结尾方式。Sincerely是最为通用的形式，无论日常和正式通信都可以使用。如果不确定怎么结尾署名，就用sincerely吧。

Regards or Best Regards

商务往来或者正式文书。如果你和收信人没有在现实中打过交道，就用这个。

Cordially

正式。在商务谈判场合，当信件话题很严肃的时候使用。有时，当你和收件人之间有分歧或者冲突的时候，可以使用。

在正式场合使用一个随和的结尾并不一定意味着什么不恰当的事情。有的时候，这样做可以显得你很自信，谈话很随和。然而，这样做之前请了解一下对方是不是喜欢这种随和的方式。

除了几位答主提到的语气不同，还有诸位都没提到一点，英文比较正式信或者是商业信件中yours fathfully 和yours sincerly跟开头称呼是有固定搭配的。 参看BBC的Learning English 括号里的是简略翻译

Beginning and ending the letter

We can now begin the letter but leave as much space as poible so that the body of the letter sits tidily in the middle part of the page.（信正文部分放在纸的中间）

If you know the person you are writing to very well or are on friendly terms, begin simply with the first name, Dear Mary or Dear Henry.（如果跟这个人很熟或者友好，用Dear+first name）

If you don\'t know the person you are writing to so well, but know of him as a named individual, start with title and surname: Dear Mr Potter or Dear Dr Baker or Dear Mi Taylor or Dear Mrs Cook or Dear Ms Barber.If you are not sure which of the last three titles is appropriate in any particular case, it is probably best to stick to Ms.（如果不认识这个人，只知这人名字，用Dear+title(Mr/Dr/Mi/Mrs/Ms，不知道女性婚否，就用Ms）

Finish this type of letter with Yours sincerely.It is not neceary to insert a comma after beginnings or endings.If you know the person you are writing to well, it may be appropriate to insert a closing formula, such as With very best wishes, before the ending itself.（结尾用Yours sincerely，前后不用加逗号。如果你跟你写信的那个人很熟，直接加With very best wishes结尾） Sign the letter with your first name, if you are on first-name terms, or with your full name, if it needs to be a little more formal, but without any title.Your full typewritten name and designation (on separate lines) should appear beneath your handwritten signature.(如果给人去信开头是那人first name，你也first name落款，稍微郑重一点，就不加title全名落款。上面是手写签名，清晰打印签名放手写的下面。)

If you do not know the name of the person you are writing to, begin with Dear Sir or Dear Sir or Madam or Dear Madam and end your letter with Yours faithfully, followed by your full name and designation.（如果你不知道你去信的人的名字，开头用Dear Sir或者Dear Sir or Madam或者Dear Madam，结尾用Yours Faithfully,然后落款）

同时可参考Using Yours faithfully and Yours sincerely.

‘Yours faithfully’ or ‘Yours sincerely’ in a busine letter? When the recipient’s name is unknown to you:

   Dear Sir „ Yours faithfully Dear Madam „ Yours faithfully

Dear Sir or Madam „ Yours faithfully

When you know the recipient’s name:

    Dear Mr Hanson „ Yours sincerely Dear Mrs Hanson „ Yours sincerely Dear Mi Hanson „ Yours sincerely Dear Ms Hanson „ Yours sincerely

When addreing a good friend or colleague:  Dear Jack „ Best wishes/Best regards

Addreing whole departments:  Dear Sirs „ Yours faithfully

从澳洲求职的流程中涉及到的信件谈谈这几个词的用法

1 cover letter

一般是第一次和对方（中介 或者 hr）联系 ， 开头是 Dear Sir / Madam, 结尾就要对应放 Yours faithfully

2 接下来 可能有过电话/邮件的联系 敲定面试日期 ， 开头是 Dear XXX ， 结尾对应 Yours sincerely

3 入职后， 澳洲的人际关系距离变近的很快，日常寒暄是不用以上正式结尾，Best regards ; Best wishes ; Thanks and regards 随便用，cheers 也见过。当然你也可以参考发件人的结尾用语， 选个同等程度的用回去。

4 最后朋友之间就随便啦 。 如果有个女神给你发邮件没有结尾语， 恭喜你她不是爱死你了 就是恨死你了。

首先，Best Wishes和其他3个词不是同类阿。Best wishes是一个祝福语，并不是用在最后记名的地方。用法： Best Wishes

Yours Sincerely, Name

-------------

大家都说了Sincerely／Regards和Cheers大致区别是正式和非正式。

Sincerely在信中不单用，一般都是Yours Sincerely.这个非常正式。并且是要对认识对方才用。如果双方不认识，但要非常正式，就用Yours Faithfully

Regards一般也不单用，一般用的是Best Regards／Warm Regards／Kind Regards。介于不正式和正式之间

Cheers就很随意，甚至有点随便咯。在国外有时候cheers也代表说谢谢。比如Cheers, mate.Cheers， man

就我考G类IELTS作文task1的经验

英文书信结尾通常会加上\"Yours faithfully\"、\"Yours sincerely\"或者“Best regards”.这些词的使用区别如下: 当收信人的姓名不知道时,用下例格式: Dear Sir ...Yours faithfully Dear Madam ...Yours faithfully Dear Sir or Madam ...Yours faithfully Dear Sirs ...Yours faithfully (收信人是一个部门或整体) 当已知道收信人的姓名,(但比较正式，不是显得太熟）用下例格式: Dear Mr Hanson ...Yours sincerely Dear Mrs Hanson ...Yours sincerely Dear Mi Hanson ...Yours sincerely 收信人是好朋友或同事或邻居,关系比较亲密,使用下例格式: Dear Jack ...Best wishes/Best regards

个人经验，在商业信函中，或者说在邮件中， 1.第一次联系，推销，建立业务关系，通常用sincerely, (Yours sincerely=I\'m sincerely yours).学校学的外贸商业函电中比较正式的这种。

2.建立关系后，业务伙伴来往直接降为 best regards, 甚至直接br.欧洲客户特别喜欢这样，美国人则随意的多。 甚至不用br, 直接收尾。

3.没有见过cheers.

4.thanks一般只用过thanks for your cooperation in advance 或者最后再次致谢。 个人不喜欢用br, 经常顺手thanks/xxxx.也没啥问题。

5.best wishes 过年，圣诞等私人场合用过，平时还是br.,

一句话，br打天下。

看了高票答案觉得都不够完整。

使用valediction的时候，不仅要考虑随意／正式，也要考虑对方是哪国人。

美式英语：随意亲近的表示通常用Best；正式的用Sincerely, 或Yours sincerely，或Thank you。 英 式英语：随意亲近的表示通常用Cheers；正式书信中，Best regards常见但偏商业化（香港人不管干什么都喜欢用BR），而在standard British English中，若信件开头为Dear Sir/Madam, Dear Manager此类未特指对方姓名的称呼，则用Yours faithfully结尾，若开头称呼有具体指称对方姓名，则用Yours sincerely。

如果双方实在够熟悉，或短时间多次电邮往来，为了省事也可直接署名。

以上依据为自己与外国人电邮来往之观察及Busine English课上所教授。

至于best wishes，老实讲现实生活中我还未遇到过。好像小学初中学写英文贺卡的时候蛮常用。

首先，熟人之间是不写信的。因此，只说说在商务信函中的使用。

1）Sincerely, Regards, 没有区别，可以在任何情况下使用。你写了sincerely，也无法显出你sincere。 2）Best wishes, 我个人认为这种说法比较娘炮。适用于不谈工作的商业信函，比如沟通感情、表达感谢的那种。 3）Cheers，适用于团队内部。我也不知道写了这个cheers想表达什么，但是看起来特熟络、地道、高端。对于团队里的那些菜鸟来说，显得逼格高人一等。

Cheers 是英式英语。

推荐第6篇：英文Email(二)[优秀]

 申请留学

Dear Sir or Madam,

I would like to apply for admiion to your university as a Master\'s student in Applied Economics next September.

I am in my fourth year of undergraduate studies at Peking University at present, and I will receive a Bachelor of Arts in Economics in July.It has been my dream to pursue graduate studies at the University of Pennsylvania, an institution well-known for its excellent faculty and students as well as the strong leadership in the field of economics.I am confident that I would benefit a lot from the rich academic and cultural community of your university.

As requested, I have sent two letters of recommendation, an original copy of my university transcript, and a copy of my TOEFL certificate.Please also find attached my completed application form.

Thank you very much for your consideration.I look forward to hearing from you soon.

Sincerely yours,

David Wang

亲爱的敬启者：

我想申请贵校明年九月开学的应用经济学硕士课程。

我现在是一名北京大学的大四学生，将于今年七月份获得经济学学士学位。能去宾夕法尼亚大学读研究生一直是我的梦想。贵校教员和学生都相当优秀，而且贵校在经济学领域里享有极高的声誉。我相信我将在这个富有学术和文化气息的校园里受到熏陶，受益匪浅。

我已经按照贵校的要求，将两份推荐信、一份大学成绩单正本，以及一份托福成绩单副本寄出。入学申请表请参见附件。

非常感谢您对我的申请予以考虑。期待能尽快收到您的回复。

大卫 · 王 敬上

 申请宿舍

Dear Bo,

I am writing to you for solving a problem.

My name is Alvin Hsu, a new staff member of the company.I come from Yunlin County, and came to the city alone, where is completely strange to me.I have no relatives here and I have no money to rent a house.It is definitely difficult for me to get accommodations.I sincerely hope that the company could help solve my big problem.I hereby apply for a dormitory.

Expecting your approval!

Truly yours,

Alvin Hsu

亲爱的老板：

我写信给您是为了解决一个问题。

我是公司的新进员工许艾文。我来自云林县，现在一个人来到这个对我完全陌生的城市，在这我没有亲戚，也没有钱租房子。住宿对我来说真的很困难，我诚挚地希望公司能够帮助我解决这个大难题，特此向老板申请宿舍。

希望老板批准！

许艾文 敬上

 请假

Dear Bo:

I am afraid that I have to tell you the bad news.

Something incredible happened to me last weekend.I had a car accident and thus broke my legs.Therefore, I have to inform you that maybe I cannot go to work in the next few weeks because of this serious accident.So I want to ask for a month\'s leave.Thank you for your consideration and I\'m expecting your approval.

Enclosed herewith is my X-ray photo for verification.

Sincerely yours,

Nancy Li

亲爱的老板：

很抱歉，我要告诉您一个坏消息。

这个周末我发生了一件令人无法置信的意外，我出了车祸，并且弄断了腿。所以我必须通知您，由于这个严重的意外，我可能在接下来的几个星期内无法到公司上班。特向您请一个月的假。望您考虑并予以批准。

随信附上我的 X 光照片以兹证明。

南希 · 李 敬上

 申请汇款

Dear Bank of Taiwan, Tunhua Branch,

I hereby request you to effect the following remittances subject to the conditions overleaf, which I have read and agreed to be bound by.

T/T M/T D/D

Date

Amount

Name of Beneficiary

Addre of Beneficiary

Name of Remitter

Addre of Remitter

Remarks

Signature

In payment of the above remittance, please debit my account with you.

致台湾银行敦化分行：

本人已阅读并同意遵守此页背面所列条款，兹委托贵行据此办理下列汇款。 电汇 信汇 票汇

日期

金额

收款人姓名

收款人地址

汇款人姓名

汇款人地址

备注

签名

上述汇款支付办法，从本人在贵行开立的账户中扣除。

Dear Commiioner of Patents and Trademarks,

(Corporate Name)

(State or Country of Corporation)

(Busine Addre)

The above identified applicant has adopted and is using the trademark shown in the accompanying drawing for (common, usual or ordinary name of goods) and requested that such mark be registered in the United States Patent and Trademark Office on the Principal Register established by the Act of July 5, 1946.

The trademark was first used on the goods on (Date); was first used in (Type of Commerce) commerce on (Date); and is now in use in such commerce.The mark is used by applying it to (manner of application, such as the goods or labels affixed to the product).Five specimens showing the mark as actually used are presented herewith.

Corporate Name

By：(Signature of Corporate Officer and Official Title)

亲爱的专利商标局局长：

（公司名称）

（公司所在州或国家）

（公司地址）

上述申请人已经并正将附图中展示的商标用于（商品通用名称），现请求美国专利商标局

根据 1946 年 7 月 5 日通过的法案而建立的商标目录上注册该商标。该商标于（日期）第一次用于该商品，于（日期）第一次使用于（贸易类型），且现在仍在该贸易中使用。

该商标采取（使用方式，例如在产品上附标签）用在商品上。现附上 5 份样品，显示商标的实际使用情况。

公司名称

由：（公司官员姓名及正式职务）

Dear Sirs,

Thank you for your letter of June 18 enclosing details of your terms.According to your request for opening an irrevocable L/C, we have instructed Mega International Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep.20.Please inform us by fax when the order has been executed.

Thank you for your cooperation!

Sincerely yours,

ABC Company

敬启者：

非常感谢贵方 6 月 18 日有关条款详细情况的来信。根据你方要求开立不可撤销信用证，我方已经通知兆丰国际商业银行开立金额为 5 万美元的信用证，有效期至9 月 20 日。当你方执行订单时，请传真告知我方。

谢谢您的合作！

ABC公司 谨上

 申请许可证

Dear President of CECA,

I, Min Li, do hereby apply for a license to display the trademark of CECA, “COOL” at my place of busine located at Felicity Street 520, in the Tang city.

This application is in accordance with the regulations of the CECA.I am cognizant of the regulations of CECA that govern the display of said trademark and the manner of conducting busine, and I agree to abide by such regulations at all times.

Sincerely yours,

Min Lee

亲爱的中国电子元件行业协会会长：

本人，李民，在此郑重申请中国电子组件行业协会商标使用许可证，以便获准在位于唐城幸福大街520 号的公司所在地展示“COOL”商标。

本申请系依据中国电子组件行业协会条例提出。本人清楚协会对上述商品展示和业务经营模式的规范条例，并同意永久遵守这些条例。

李民 谨上

Dear Loan Section Head,

I\'m writing this letter in applying for 150,000 dollars from your bank for opening a Japanese cuisine restaurant.

I\'ve carried out a survey and found that there is only a small restaurant selling

Japanese foods.The potential Japanese food market is large and we have sufficient customers.What\'s more, we have employed excellent cooks that can ensure the

quality of the meal.The loan money will be used in the inner decoration.My partner, Peter and I will provide real estate of our families that worth 200,000 dollars as guaranty.

Leading us the loan will prove a wise choice.Please consider our application seriously and we are looking forward to your response!

Sincerely yours,

Ted Green

亲爱的贷款部门经理：

我写这封信是为了向贵行申请十五万美元的贷款来开一家日本餐馆。

我已经做了一下调查，发现这里只有一家很小的日式餐馆。日式餐饮的潜在市场非常的大，并且我们有充足的客源。此外，我们有很棒的厨师来确保餐饮的品质。申请的贷款将用于室内装潢。我的合伙人彼得和我将会提供我们价值二十万美元的房产作为担保。 贷款给我们是明智的选择，请慎重考虑我们的申请，并期待您的答复！

泰德 · 格林 谨上

 申请留学

Dear Mr.Miller,

I am writing to you for a big plan!

I am the supervisor of Research and Development Department.In order to improve my profeional skill and offer better service for our company, I think I need to learn more about current international cutting-edge technology.I hereby advance an application for further study abroad.

I will ensure to study hard and come back to contribute more for our company\'s

prosperous future! Your decision may affect our tomorrow.Please consider carefully.Expecting your support!

Sincerely yours,

Betty

亲爱的米勒先生：

您好！我写信给您是为了一个大计划！

我是研发部的主管，为了提高职业技能以便能提供公司更好的服务，我认为我需要学习当下国际上的尖端科技，特此向您提出出国进修的申请。

我保证会努力学习，回来为公司的繁荣做出更大的贡献。您的决定可能会影响公司的未来，请慎重考虑。

期望您的支持！

贝蒂 谨上

 申请调换部门

Dear Sir or Madam,

This is Chriie Snow from Administrative Department.I have worked here for 6 months since May 2, 2008.I am always working very hard in my post and doing my best to pursue perfection.

I love our company, and I really hope I could have long-term development here.Therefore, I want to know the company overall.As the Market Department is the leading department, which is in charge of the main busine, I want to enter this department to learn more.I promise I will work as hard in the new department as in my current department.

I desperately expect your permiion!

Sincerely yours,

Chriie Snow

亲爱的敬启者：

我是行政部门的克丽丝 · 史诺，于 2008 年 5 月 2 日开始在这个部门工作，至今已有 6 个月的时间了。工作中，我始终坚持努力工作，每项工作都力求完美。

我很热爱我们公司，并希望能够在这里得到长远的发展，所以我想了解公司更多部门的工作。行销部是公司的主要部门，负责公司的主要业务，我希望公司能够同意我前往这个部门学习，我一定会像在现在这个部门一样努力工作。

热切盼望您的批准！

克丽丝 · 史诺 敬上

推荐第7篇：英文Email主题写作浅谈(三)

英文E-mail主题写作浅谈

（三）

饶志辉

（浙江 义乌 322000）

摘要：本篇论文提供了一些英文E-mail主题的句子，供读者学习。 关键字：英文E-mail；主题；写作

我在杂志《新校园》2013年第2期上已发表了一篇名为《英文E-mail主题写作浅谈》的论文，又在《校园英语》2018年第30期上已发表了一篇名为《英文E-mail主题写作浅谈

（二）》的论文，本篇

（三）是上两篇的扩展和补充，所用英文E-mail主题句子与上两篇并没有重复。

一、生活类

1 Send me a photo.给我发一张照片。 2 A plan.一个计划。 3 Great news!重大消息。

4 Invite to our house warming party/our formal dance party/our graduation party/our opening ceremony.邀请参加我们的乔迁聚会/正式舞会/毕业聚会/开业典礼。

5 I wish you succe in the future.祝您未来成功。

二、意见表达类

6 It’s very useful.这非常有用。

7 We are diatisfied/unhappy.我们不满意。

三、公司事务类

8 Recruitment.招聘。

9 Personnel department.人事部。 10 Your former colleague.昔日同事。 11 A new colleague.一名新同事。

12 Welcome to join us!欢迎加入我们！ 13 Appointment./nomination.任命/提名。

14 I’m very happy to hear about your promotion.我很高兴听说您荣升。 15 Do you have any relevant job experience?您有相关工作经验吗？ 16 What’s your typing speed?您打字的速度有多快? 17 Letter of recommendation.推荐信。 18 You paed.您被录用了。 19 Resign.辞职。

20 Translation.翻译。

四、商业类

21 Establish a mutually-beneficial relationship with you.与您建立互利关系。

22 We are an environmental-friendly company.我们是一家环保公司。 23 Reliable supplier.信誉好的供货商。

24 You are a valued/regular customer.您是一位重要客户/定期客户。 25 E-mail me again.再次给我发电子邮件。 26 R.S.V.P.!敬请回复！

27 Make a price conceion.做出价格让步。 28 Defer payment.推迟付款。 29 Quicker delivery.加快交货。

30 Reduce delivery time from ten days to eight.将交货时间由10天缩短为8天。

31 Deliver to us before 9 a.m.早上9点前交货。

32 The delivered goods are short by 10 units.发送的货物少了10套。 33 A shortage of 10 units.少了10套。

34 100 products are miing.少了100件商品。 35 The invoice.发票。

36 Packing instructions.包装说明。

37 Support material.辅助材料（证明文件）。 38 Handouts.分发材料。 39 Presentation.发布会。

40 The 15th annual trade show.第15届商品展示会。 41 X win the award/prize.X赢得大奖。 42 A bilateral contract.双边条约。 43 A mistake.一个错误。 44 Solution.解决方案。

45 The project is on schedule.该项目按计划进行。 46 The project is canceled.该项目被取消。 47 Give/set a due date.给定/设定到期日。

48 I need further aistance.我需要进一步的帮助。

49 Which hotel you have reserved for me?你为我预定了哪家酒店？ 50 Who is giving the opening speech?谁在开幕致辞？ 51 Part of n.p.部分n.p.52 Kinds of n.p.n.p.的一些种类。

推荐第8篇：外贸业务全套英文Email邮件(转)

Dear fazal：

Thank you for your letter.We are supply customers energy conservation and automatic and driving products with multi-functions, such as frequency inverter, servo motor and drive, motor environmental energy saver.We take this opportunity to write to you with a view to set up friend busine relations with you.My skype is teletionsales。 Yours faithfully Michael

外贸业务全套英文邮件范文（转） 交易的第一步

1.向顾客推销商品

Dear Sir: May 1, 2001

Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world.Reports from users confirm what we knew before it was put on the marketthat it is the best mountain bike available.Enclosed is our brochure.

Yours faithfully

2.提出询价

Dear Sir: Jun.1, 2001

We received your promotional letter and brochure today.We believe that your would do well here in the U.S.A.Kindly send us further details of your prices and terms of sale.We ask you to make every effort to quote at competitive prices in order to secure our busine.We look forward to hearing from you soon..

Truly

3.迅速提供报价

Dear Sir: June 4, 2001

Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike.It gives us great pleasure to send along the technical information on the model together with the catalog and price list.After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand.We look forward to the opportunity of being of service of you.

交易的契机

4.如何讨价还价

Dear Sir: June 8, 2001

We have received your price lists and have studied it carefully.However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer.You should note that some price cut will justify itself by an increase in busine.We hope to hear from you soon.

Yours truly

5-1 同意进口商的还价

Dear Sirs: June 12, 2001

Thank you for your letter of June the 8th.We have accepted your offer on the terms suggested.Enclosed our will find a special price list that we believe will meet your ideas of prices.You should note that the recent advances in raw materials have affected the cost of this product unfavorably.However, for your order we have kept our prices down.

Sincerely

5-2 拒绝进口商的还价

Dear Sirs: June 12, 2001

Thank you for your letter of June the 8th.We regret that we cannot meet your terms.We must point out that the falling market here leaves us little or no margin of profit.We must ask you for a keener price in respect to future orders.At present the best discount offered for a quantity of 200 is 5%.Our current situation leaves us little room to bargain.We hope you will reconsider the offer.

Truly

6.正式提出订单

Dear Sir: June 15, 2001

We have discued your offer of 5% and accept it on the terms quoted.We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September.The enclosed order is given strictly on this condition.We reserve the right of refusal of delivery and/or cancellation of the order after this date.

Truly

7.确认订单

Dear Sir: June 20, 2001

Thank you very much for your order of June 15 for 200 Deer Mountain Bikes.We will make every poible effort to speed up delivery.We will advise you of the date of dispatch.We are at your service at all times.

Sincerely

8.请求开立 信用证

Gentlemen: June 18, 2001

Thank you for your order No.599.In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor.This account shall be available until Sep.20.Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

9.通知已开立 信用证

Dear Sir: June 24, 2001

Thank you for your letter of June 18 enclosing details of your terms.According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep.20.Please advise us by fax when the order has been executed.

Sincerely

10.请求 信用证 延期

Dear Sir： Sep.1, 2001

We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory.We are afraid that your L/C will be expire before shipment.Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.

Sincerely

11.同意更改信用证

Gentlemen: Sept.5, 2001

We received your letter today and have informed our customers of your situation.As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30.Please keep us abreast of any new development.

Sincerely

回复客户投诉的信函范文

客户投诉我们的同事工作效率和理解能力低下：

Michael:

I appreciate if u get involve with Jane， she is not following po\'s instructions and get back to us in the same subject with difference.Last week was Vet certificates， then Bill of ladings explanations， now is packaging when we are attaching all e-mail\'s for you and her reference which is been discued to be use on 3 months.We want to continue and trust in oiur relationship but it\'s iues which has to be stop.

I will appreciate if you come back to us with a determination for the future.

Thanks，

第一次草拟的回复如下(没发给客人)：

1 Re.the balance of packaging

It’s our fault that we did not explain well and cause the confusion.

When we advised 3 months in the early email， we meant to ship these packaging in 3 months， and when we talked about 1 month， we meant to receive your order for these packaging in 1 month， but the ship date can be Nov.

Pls advise if you will be able to place the order in 1 month or you need more time.We will also improve and take care in future communication.Thank you.

2 Re.The communication efficiency

We review the emails of these days.For the email back and forth， we think the most important reason is because we do not know well about your company internal organization and each person’s work scope， so sometimes we do not addre the right person to clarify our questions， and the meage we received from different people is not consistent.We got this problem when we got back to you for Vet and BL.

Pls advise your company internal organization’s function， and we can contact the right person in future communication.Thank you.

Apology again for any inconvenience.We will take care and improve our communication in future.

修改以后，最终发给客人的版本：

1 Re.the balance of packaging

Sori for inconsistent info we provided and confuse you.

When we advised 3 months in the early email， we meant to ship these packaging in 3 months， and when we talked about 1 month， we meant to receive your order for these packaging in 1 month， but the ship date can be Nov or later.

Pls advise if you will be able to place the order in 1 month? We will provide consistent info and prevent confusion in future.Thank you.

2 Re: The communication efficiency

We did notice it take too many back and forth communication on B/L & Vet， it sounds to me that our people don’t know well about your internal organization， we addre question to improper people which come back inaccurate info and bring confusion to us， this create lots of unneceary back and forth communication & make both parties lo efficiency.

In order to improve communication efficiency， could you pls advise who we should addre for below area;

1.PO placement， PI (We notice both Mislay and Angela place Pos.)

2.Any question related to PO

3.logistic & Customs clearance， including import permit， Shipping document / Vet Document， etc.

4.New product development

5.Packaging & artwork approval

6.Production sample approval

7.Accounting (We suppose we should contact Michael Reid， pls double cfm)

Again， apology for inconvenience.We will improve communication efficiency in future.

? 外贸函电范文汇总

【世贸人才网：国际贸易商务人才门户 更新时间： 2007-02-26 】 【打印】【关闭】 外贸函电书写基本原则

一、Courtesy 礼貌

语言要有礼且谦虚，及时地回信也是礼貌的表现。 例如：

We have received with many thanks your letter of 20 May, and we take the pleasure of sending you our latest catalog.We wish to draw your attention to a special offer which we have made in it.You will be particularly interested in a special offer on page 5 of the latest catalog enclosed, which you requested in your letter of 20 May.

二、Consideration 体谅

写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊重对方。 例如：

“You earn 2 percent discount when you pay cash.We will send you the brochure next month.”就比 “We allow 2 percent discount for cash payment.We won\'t be able to send you the brochure this month.” 要好。

三、Completene 完整

一封商业信函应概况了各项必需的事项，如邀请信应说明时间、地点等，确忌寄出含糊不清的信件。

四、Clarity 清楚

意思表达明确，要注意：

（一）避免用词错误：

例如：As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct services.此处bimonthly有歧义：可以是twice a month 或者once two month.故读信者就迷惑了，可以改写为：

1.We have two direct sailings every month from Hong Kong to San Francisco.2.We have semimonthly direct sailing from Hong Kong to San Francisco.3.We have a direct sailing from Hong Kong to San Francisco.

（二）注意词语所放的位置： 例如：

1.We shall be able to supply 10 cases of the item only.2.We shall be able to supply 10 cases only of the item.前者则有两种商品以上的含义。

（三）注意句子的结构： 例如：

1.We sent you 5 samples yesterday of the goods which you requested in your letter of May 20 by air.2.We sent you, by air, 5 samples of the goods which you requested in your letter of May 20.

五、Concisene 简洁

（一）避免废话连篇： 例如： 1.We wish to acknowledge receipt of your letter...可改为：We appreciate your letter...2.Enclosed herewith please find two copies of...可改为: We enclose two copies of...

（二）避免不必要的重复：

（三）短句、单词的运用：

Enclosed herewith----->enclosed at this time----->now due to the fact that----->because a draft in the amount of $1000----->a draft for $1000

六、Concretene 具体

七、Correctne 正确

外贸函电:约定 约定

Appointments Dear Mr./ Ms., Mr.John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.If not, what time you would suggest.Yours faithfully 约定

尊敬的先生/小姐，

我们的总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于六月3日下午2：00点 拜访您。

请告知这个时间对您是否方便。如不方便，请建议具体时间。 您诚挚的

外贸英语函电范文 外贸函电

Foreign Economic Relations & Trade Committee of What City Addre: 地址略------- Tel: 电话号码略

Fax: 传真号码略________ To: Ms Jaana Pekkala, Consultant for China Swi Organization for Facilitating Investments Fax: +41-1-249 31 33 Total pages of this fax: 2 _________________________ Dear Ms Jaana Pekkala, We understand from The Swi Busine Guide for China that your organization is helping Swi firms in seeking opportunities of investing in China and busine cooperating with Chinese partners.To establish busine relations with your organization and attract Swi companies\' investment here in What, We write to introduce our city, the city of What, as one of the open cities in Liaoning Province, China and also ourselves, Foreign Economic Relations & Trade Committee of What, as a What government initiative to facilitate busine relationship with foreign companies.Our committee provides advice and aistance to What firms seeking to export their services, goods to foreign areas and import goods and services abroad.We also aist Whatfirms in establishment of joint ventures and carry the procedures for examination and approval of joint ventures and foreign sole investment firms.Our Committee can provide What companies with information on the world market and specific commercial opportunities as well as organize trade miions, seminars and busine briefings.Our committee facilitates and encourages investment from other countries into targeted sectors of What economy and maintains active promotion of What through its network of contacts in domestic and abroad areas.Nowadays, we are seeking foreign investment in the field of capital construction, such as improving of tap water system and highway construction.Also, we are setting up a tannery zone in Tong\'erpu, the largest leather clothes producing and wholesaling base in North China.We invite Swi companies with most favorable polices to set up their firms in any form on tanning, leather proceing and sewage treatment.Any information on investment projects into What and on busine cooperation with firms in What is highly appreciated and will be pa on to anyone who have approached us with interest in similar project.You are also invited to our city for investigation and busine tour.Should you have any questions, please fell free to contact us.Thank you for your attention and looking forward to your prompt reply.Sincerely yours, Qiming Di Commercial Aistant For Foreign Economic Relations & Trade Committee of What City

外贸英语函电范文:邀请与答复 外贸函电:邀请与答复

Invitation and Reply Dear Mr./ Ms, We should like to invite your Corporation to attend the 2000 International Fair which will be held from August 29 to September 4 at the above addre.Full details on the Fair will be sent in a week.We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully 尊敬的先生/小姐，

在上述地址，我们想请贵公司参加于八月二十九日到九月四日举办的2000国际商品交易会，关于交易会的

详情我们一周内将寄给你。希望不久能收到你的来信，并能来参加。 您诚挚的

肯定答复

Dear Mr./ Ms, Thank you for your letter of June 28 inviting our corporation to participate in the 2000 International Fair.We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr.Li will be in your city from July 2 to 7 to make specific arrangements and would very much appreciate your aistance.Yours faithfully 尊敬的先生/小姐，

感谢六月二十八日来信邀请我们公司参加2000国际商品交易会。我们乐于参加并计划展示我们前几年生产

的电子设备。李先生将于七月二日至七日去你市做具体安排，非常感谢你的协助。 你诚挚的

否定的答复 Dear Mr./ Ms, Thank you very much for your invitation to attend the 2000 International Fair.As we are going to open a repair shop in your city at that time, we are sorry that we shall not be able to come.We hope to see you on some future occasion.Yours faithfully 尊敬的先生/小姐，

非常感谢您邀请我们参加2000国际商品交易会。由于我们将于同一时间到你市新开一家维修店，非常抱歉 我们不能前去。

希望以后在某些场合见到您。 您诚挚的

外贸函电:祝贺信

Congratulation letter 1 Dear Mr./ Ms, On the occasion of the 35th anniversary of your National Day, please accept our heartiest congratulations.May the trade connections between our countries continue to develop with each paing day! Yours faithfully 尊敬的先生/小姐，

值此国庆三十五周年之际，请接受我们最真诚的祝贺。愿我们两国之间的贸易联系持续发展。 你诚挚的

Congratulation letter 2 Dear Mr.Minister Allow me to convey my congratulations on your promotion to Minister of Trade.I am delighted that many years service you have given to your country should have been recognized and appreciated.We wish you succe in your new post and look forward to closer cooperation with you in the development of trade between our two countries.Sincerely 尊敬的部长先生，

请允许我向您升任贸易部长表示祝贺。多年来你对国家的贡献被认可，欣赏，我非常高兴。我们祝愿您在 新的职位取得成功，期待我们两国在贸易发展上进一步合作。 诚挚的

回信

Dear Mr./ Ms, Thank you for your letter conveying congratulations on my appointment.I wish also to thank you for the aistance you have given me in my work and look forward to better cooperation in the future.Sincerely 尊敬的先生/小姐，

感谢你来信对我的任命表达的祝贺。我也感谢您对我的工作给予的支持，并期望未来能有更好的合作。 诚挚的

外贸函电:咨询

Consultation Dear Mr./ Ms, We are much concerned that your sales in recent months have fallen considerably.At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards.It is poible that you are facing difficulties of which we are not aware.If so, we would like to know what we can do to help.We, therefore, look forward to receiving from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.Yours faithfully 咨询

尊敬的先生/小姐：

我们非常关心你方销售近几个月大幅度下降。开始我们以为是市场疲软，但仔细研究问题，我们发现过去

这段时间贸易的总趋势是上升的。有可能你方面临我方还不知道的困难，如是这样，我方想知道是否能帮

助什么。我们期望收到关于问题的详细报告，及建议我们怎样帮助才能把销售恢复到原来的水平。 您诚挚的

建立与发展关系函电 们从我驻巴基斯坦使馆商务参赞处得悉贵公司的名称和地址，现借此机会与你方通信，意在建立友好业务 关系。

我们是一家国营公司，专门经营台布出口业务。我们能接受顾客的来样定货，来样中可具体需要产品

的花样图案，规格及包装装潢的要求。

为使你方对我各类台布有大致的了解，我们另航寄最新的目录供参考。如果你方对产品有兴趣，请尽

快通知我方。一俟收到你方具体询盘，即寄送报价单和样本。

盼早复。

SPECIMEN：INTRODUCING BUSINESS OPERATION

Dear Sirs,

RE:TABLECLOTH

We have your name and adre from the Commercial Office of Chinese Embay in Pakistan.We take this opportunity to write to you with a view to set up friend busine relations with you.

We are a state-owned company dealing specially with the export of tablecloth.We are in a position to accept orders according to the customer\'s spmples.In the customer\'s spmples,request about the aorted pattern,specification and package of the needed goods can be indicated particularly.

In order to give you a gengral idea of various kinds of the table-cloth we are handling,we are airmailing you under separate cover our latest catalogue for your reference.Please let us know immediately if you are interested in our products.We will send you our price list and sample to you as soon as we receive your specific inquiry.

Looking forward to your early reply,we are.

Yours faithfully

范文2求建立直接贸易关系

寻求建立贸易关系

我们和____交往多年,承他向我们推荐了贵公司。

目前，我们专门从事____地区的贸易,但尚未与贵公司有贸易交往。

由于我们对推销____感兴趣，故特致函，以求能早日与贵方建立直接的贸易关系。

我们期待贵方能寄来你们有兴趣出售的各种_____（货物）的详细说明和外销价格。我们将愉快地调

查我方市场可能销售的情况。

另一方面，若贵公司愿从我方购买产品，承蒙关照，请将你们感兴趣的货物逐项列表，一并寄来，以

便视我方供货能力，向贵公司提供一切所需的资料。

盼早日赐复。

范文3接受推荐客户

同意建立业务关系

谢谢贵公司5月7日来函，非常感谢____向你推荐了我们。承作为_____的出口商，你愿意与我们建立

直接贸易关系，这恰巧与我们的愿望一致。我们非常愉快地答复你对____所需要的资料。所附上的商品样

车，将会给你提供一套完整的各种货物的详细说明和出售价格。

目前，我们对混纺人造纤维感兴趣，如蒙贵公司寄来商品目录、样车以及有关需要的资料，便于我们

熟悉贵公司的供货用料和质量情况，将不胜感激。

我们保证，如果贵公司货物的质量及价格均具有竞争性，我方将大量订货。

欣然等候贵方通知。

范文4恢复业务往来

恢复业务往来

回顾去年贵我双方业务往来的记录，我们发现已很久未获贵公司的订单了。想来贵公司仍在经营我公

司的商品，请告知最近贵方推销打算和意图为感。如果你们对我公司在订货方面有什么意见或建议，请予

提出，以便我们慎重研究。你们必定乐于得悉我们的产品在工艺和包装方面都已做出了一系列的改进，现

特邮寄若干贵公司过去订货的新型式样品。当你们收到后，将会发现这些新型式很符合贵方要求，并将导

致贵我之间友好业务联系的恢复和发展。希望得到你们积极的响应。

范文5介绍商检业务

介绍商品检验情况

我们很高兴在此信中向贵方介绍我国商品检验方面的情况。

我国商品检验局是独立的检验机构，凡国家规定检验的进出口商品以及合同规定检验的商品，都由商

品检验局检验并出具证书。海关监管凭商检合格证书验放。商品检验局还接受对买方、卖方、运输和保险

部门申请的公证鉴定工作，如重量鉴定，残损鉴定，船舱检验。监督装卸，货载衡量，产地、价值、包装

证明，签封样品等，并出具证明。

为确保买卖双方利益，对出口商品允许买方在合同规定期限内复验。如发现质量、数量上有问题，买

方可凭第三者检验机构的证明向我出口公司提出异议。

我国商品检验局与国外检验机构已逐步建立相互委托的业务关系。此间商品检验局可以接受国外检验

机构或对外贸易关系人的委托，办理在我国的检验工作，也可委托国外检验机构为我们在国外办理检验。

你们如有询问，定会给予重视。

范文6介绍海关情况

介绍海关情况

我国进出国境的货物、运输工具、行李物品都由我国海关监督管理。所有进出国境的货物必须经过海

关查验放行后，货物才可以提取或装运。对出口货物的查验，一般是查验进出口许可证件。但对应进行商

品检验、动植物检疫、药物检验或者其他管制的货物，还必须查验有关主管机关签发的证件，例如出口法

定商检的货物就必须凭商检证核放。

凡经准许进出我国国境的货物，均应按照海关进出口税则，由海关计征进口税或出口税。进口货物以

到岸价格为完税价格；出口货物以离岸价格除去出口税为完税价格。

? 外贸函电:中英文函电范文对照

【世贸人才网：国际贸易商务人才门户 更新时间： 2006-06-14 】 【打印】【关闭】

外贸函电:回信

外贸函电:回信（英文版）

Dear Mr./ Ms,

Thank you for your letter conveying congratulations on my appointment.I wish also to thank you for the aistance you have given me in my work and look forward to better cooperation in the future.

Sincerely

外贸函电:回信（中文版）

尊敬的先生/小姐，

感谢你来信对我的任命表达的祝贺。我也感谢您对我的工作给予的支持，并期望未来能有更好的合作 。

诚挚的

外贸函电：回复投诉

外贸函电：回复投诉（英文版）

20 May 2000

Kee & Co., Ltd

34 Regent Street

London, UK

Dear Sirs:

Thank you for your letter of 20 May referring to your order no.252.We are glad to hear that the consignment was delivered promptly.

We regret, however, that case no.46 did not contain the goods you ordered.We have investigated the matter and find that we did make a mistake in putting the order together.

We have arranged for the correct goods to be dispatched to you at once.The relevant documents will be mailed to you as soon as they are ready.

Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.

We apologize for the inconvenience caused by our error.

Yours faithfully,

Tony Smith

Chief Seller

外贸函电：回复投诉（中文版）

——先生:

多谢五月二十日有关第252号定单的来信。得悉货物及时运抵，感到高兴。

有关第46号箱错运货物一事，在此向贵公司致歉。经调查，发现装运时误将货物同放，所以有此错失 。

该缺货已安排即时发运，有关文件准备好后会立即寄出。

错运的货物烦请代存，本公司已知会代理商，不日将与贵公司联络。

因此失误而引致任何不便，本公司深感歉意。

销售部主任

托尼.斯密思谨上

2000年5月20日

外贸函电：错运货物的回复

外贸函电：错运货物的回复（英文版）

20 May 2000

Kee & Co., Ltd

34 Regent Street

London, UK

Dear Sirs:

Thank you for your letter of 20 May regarding your order no.645.

We are sorry to learn that there was a mix-up in your order.We are now sending the consignment to you by airfreight.It should be with you within a week.

The neceary documentation will be sent under separate cover.

Please hold the goods which were wrongly shipped for collection.

We offer our sincere apologies for the delay.Should you have any further problems, please do not hesitate to contact us immediately.

Yours faithfully,

Tony Smith

Chief Seller

外贸函电：错运货物的回复（中文版）

——先生:

五月二十日有关第645号定单的来信收到。

得知错运货物，本公司感到抱歉。正确的货物已安排空运，应于一周内运抵。有关文件将加函寄上。

烦请暂存错运给贵方的货物。

如有任何疑问，欢迎与本公司联络。对于是次错失，谨再次表示歉意。

销售部主任

托尼.斯密思谨上

2000年5月20日

外贸函电范文汇总(1) 范文, 函电, 外贸, 汇总 外贸函电书写基本原则

一、Courtesy 礼貌语言要有礼且谦虚，及时地回信也是礼貌的表现。例如： We have received with many thanks your letter of 20 May, and we take the pleasure of sending you our latest catalog.We wish to draw your attention to a special offer which we have made in it.You will be particularly interested in a special offer on page 5 of the latest catalog enclosed, which you requested in your letter of 20 May.

二、Consideration 体谅写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊

重对方。例如： “You earn 2 percent discount when you pay cash.We will send you the brochure next month.”就比 “We allow 2 percent discount for cash payment.We won\'t be able to send you the brochure this month.” 要好。

三、Completene 完整一封商业信函应概况了各项必需的事项，如邀请信应说明时间、地点等，确忌寄

出含糊不清的信件。

四、Clarity 清楚意思表达明确，要注意：

（一）避免用词错误：例如：As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct services.此处bimonthly有歧义：可

以是twice a month 或者once two month.故读信者就迷惑了，可以改写为： 1.We have two direct sailings every month from Hong Kong to San Francisco.2.We have semimonthly direct sailing from Hong Kong to San Francisco.3.We have a direct sailing from Hong Kong to San Francisco.

（二）注意词语所放的位置：例如： 1.We shall be able to supply 10 cases of the item only.2.We shall be able to supply 10 cases only of the item.前者则有两种商品以上的含义。

（三）注意

句子的结构：例如： 1.We sent you 5 samples yesterday of the goods which you requested in your letter of May 20 by air.2.We sent you, by air, 5 samples of the goods which you requested in your letter of May 20.

五、Concisene 简洁

（一）避免废话连篇：例如： 1.We wish to acknowledge receipt of your letter...可改为：We appreciate your letter...2.Enclosed herewith please find two copies of...可改为: We enclose two copies of...

（二）避免不必要的重复：

（三）短句、单词的运用：

Enclosed herewith----->enclosed at this time----->now due to the fact that----->because a draft in the amount of $1000----->a draft for $1000

六、Concretene 具体

七、Correctne 正

确 外贸函电:约定约定

Appointments Dear Mr./ Ms., Mr.John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.If not, what time you would suggest.Yours faithfully 约定 尊敬的先生/小姐， 我们的

总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于六月3日下午2：00点拜访您

。 请告知这个时间对您是否方便。如不方便，请建议具体时间。 您诚挚的 外贸英语函电范文外贸函电

Foreign Economic Relations & Trade Committee of What City Addre: 地址略------- Tel: 电

话号码略

Fax: 传真号码略________ To: Ms Jaana Pekkala, Consultant for China Swi Organization for Facilitating Investments Fax: +41-1-249 31 33 Total pages of this fax: 2 _________________________ Dear Ms Jaana Pekkala, We understand from The Swi Busine Guide for China that your organization is helping Swi firms in seeking opportunities of investing in China and busine cooperating with Chinese partners.To establish busine relations with your organization and attract Swi companies\' investment here in What, We write to introduce our city, the city of What, as one of the open cities in Liaoning Province, China and also ourselves, Foreign Economic Relations & Trade Committee of What, as a What government initiative to facilitate busine relationship with foreign companies.Our committee provides advice and aistance to What firms seeking to export their services, goods to foreign areas and import goods and services abroad.We also aist Whatfirms in establishment of joint ventures and carry the procedures for examination and approval of joint ventures and foreign sole investment firms.Our Committee can provide What companies with information on the world market and specific commercial opportunities as well as organize trade miions, seminars and busine briefings.Our committee facilitates and encourages investment from other countries into targeted sectors of What economy and maintains active promotion of What through its network of contacts in domestic and abroad areas.Nowadays, we are seeking foreign investment in the field of capital construction, such as improving of tap water system and highway construction.Also, we are setting up a tannery zone in Tong\'erpu, the largest leather clothes producing and wholesaling base in North China.We invite Swi companies with most favorable polices to set up their firms in any form on tanning, leather proceing and sewage treatment.Any information on investment projects into What and on busine cooperation with firms in What is highly appreciated and will be pa on to anyone who have approached us with interest in similar project.You are also invited to our city for investigation and busine tour.Should you have any questions, please fell free to contact us.Thank you for your attention and looking forward to your prompt reply.Sincerely yours, Qiming Di Commercial Aistant For Foreign Economic Relations & Trade Committee of What City 外贸英语函电范文:邀请与答复外贸函电:邀请与答复 Invitation and Reply Dear Mr./ Ms, We should like to invite your Corporation to attend the 2000 International Fair which will be held from August 29 to September 4 at the above addre.Full details on the Fair will be sent in a week.We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully 尊敬的先生/小姐， 在上述地址，我

们想请贵公司参加于八月二十九日到九月四日举办的2000国际商品交易会，关于交易会的详情我们一周内

将寄给你。希望不久能收到你的来信，并能来参加。 您诚挚的 肯定答复 Dear Mr./ Ms, Thank you for your letter of June 28 inviting our corporation to participate in the 2000 International Fair.We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr.Li will be in your city from July 2 to 7 to make specific arrangements and would very much appreciate your aistance.Yours faithfully 尊敬的先生/小

姐， 感谢六月二十八日来信邀请我们公司参加2000国际商品交易会。我们乐于参加并计划展示我们前几

年生产的电子设备。李先生将于七月二日至七日去你市做具体安排，非常感谢你的协助。 你诚挚的 否定

的答复 Dear Mr./ Ms, Thank you very much for your invitation to attend the 2000 International Fair.As we are going to open a repair shop in your city at that time, we are sorry that we shall not be able to come.We hope to see you on some future occasion.Yours faithfully 尊敬的先生/小姐， 非常感谢您邀请我们参加2000国际商品交易会。由于我们将于同一时间

到你市新开一家维修店，非常抱歉我们不能前去。 希望以后在某些场合见到您。

退货英语表达

若非商品瑕疵我们并不接受退货，而瑕疵品将依照您的意愿替换（若尚有存货）或是退款。 We do not accept merchandise for return unle items are defective, in which case they will be replaced, subject to availability, or refunded at buyers discretion.

若因商品质量或由于我们的失误而导致的退货,将会保证得到100%的退款。 If the return is caused by the product quality or the mistake from us, you will be guaranteed to get 100% refund.

我们提供90天的退货保证。

We offer a 90-day return policy.

礼品不设退货或退换现金。

Gifts redeemed are non-returnable and cannot be exchanged for cash.

有关退货事宜，请与您的产品供应商或售货商接洽。

Contact your products supplier or vendor for return instructions.

如果达成退货退款协议，本店铺会收取货品退回运费。我们在收到退回货物后，会退回款项。 If we have refunds agreements, you will be responsible for the return shipping charges.The balance will be refunded back to you after we receive the items.

货到付款英文

我公司坚持货到付款，不打任何折扣。

We insist on payment in cash on delivery without allowing any discount.

这是一家现金净流入的企业现金收入很稳定的企业，客户是货到付款，而供应商们发货后30日内就支付。

It was a cash positive busine whereby clients pay cash-on-delivery and suppliers are paid 30 days after delivery.

我们暂时只接受货到付款，不便之处，敬请原谅。客户于收货时请用现金付款。 We accept Cash On Delivery only up to this moment.Sorry for any inconvenience caused.

我公司不接受货到付款的支付方式，但可以考虑随单付款的支付方式。 We won\'\'t accept payment in cash on delivery, but may consider payment in cash with order.

通常我们接受即期信用证付款或电汇。我们从不接受货到付款的办法。 We usually accept payment by L/C at sight draft or by T/T in advance, but never by C.O.D.

成交价格英文

purchase price 成交价 例句：

The purchase price is five million and eight hundred thousand dollars.成交价是港币五百八十万元。 The purchase price figures out at about seven million dollars.成交价合计为7000万美元左右。

concluded price 成交价格 例句：

To have this busine concluded, you need to lower your price at least by 3%.为达成这笔交易，你方应至少减价3%。

Once the price had been agreed, a deal was quickly concluded.价格一经商定，交易很快就达成了。

knocked down price 例句：

If was the last one they had and they sold it me at a knockdown price.这是他们手中的最后一个，他们以低价卖给了我。

英语购物用语

请给我看看这件。

Show me this one, please.Please show me this one.

这个多少钱？

How much is that worth? How much, please? What does it cost? What do you charge for it? How much do you sell it for?

可以便宜一点吗？

Could you reduce the price a little? Could you come down a bit? Any chance of a lower price from you?

我试穿一下可以吗？ Could I try it on? May I try it on?

我买下了。 I’ll take it.

英文信范文一篇（写作提示）

英文信范文一篇

1234 Main Street XXX city, 12345 U.S.A.January 01, 2007-7-17

(Salutation),

You may write a busine letter to request information, to order a product, to apply to a school, or to seek employment.Whether you write or type a busine letter, be polite, specific, and neat.Keep a copy of every busine letter.

Use either the block or modified block form for a busine letter.Either form has six parts, including an inside addre.

(Complimentary Close) 英文信的写法-商务信函的写法的技巧

英文信的写法-商务信函的写法的技巧

1 使用齐头式书写商务信函- 即不使用缩进形式分割段落

2 商务信函的收信人地址应书写在信函上方，在发信人地址之下 3 在地址之下，隔双行书写日期

4 隔双行或是流出更多的空间使得文章的正文能位于信函篇幅中央。

5 男性收信人使用Mr.，女性收信人使用Ms，如果收信人有头衔，最好写头衔，如Dr.6 信的开端举出一个写信的缘由 (i.e.‘With reference to our telephone conversation...’ ) 7 写明写信的原因(i.e.‘I am writing to you to confirm our order...’) 8 注明信函自己的要求(i.e.‘I would be grateful if you could include a brochure...’) 9 如果想进一步联系，提出建议 (i.e.‘I look forward to meeting you at...’) 10 信函结束时别忘了表示谢意(i.e.‘Thank you for your prompt help...’) 11 注意结尾敬辞的对应 (i.e.‘Yours sincerely,’) 12 签名留出足够的位置并注明头衔

商务英语邮件写作-几点注意事项

现在的商务往来中，合作双方通常都使用电子邮件这种快速便捷的通讯方式。在商务英语邮件德写作中，

有以下几点注意事项供大家参考。

1.Email is much le formal than a written letter.Emails are usually short and concise.2.If you are writing to someone you don’t know, a simple \"Hello\" is adequate.Using a salutation such as \"Dear Mr Smith,\" is too formal.3.When writing to someone you know well, feel free to write as if you are speaking to the person.4.Use abbreviated verb forms (He’s, We’re, He’d, etc.) 5.Include a telephone number to the signature of the email.This will give the recipient the chance to telephone if neceary.6.It is not neceary to include your email addre as the recipient can just reply to the email.7.When replying eliminate all the information that is not neceary.Only leave the sections of text that are related to your reply.This will save your reader time when reading your email.

中文参考：

1.电子邮件是一种相对不是特别正式的信件。通常简短而精炼。

2.如果你是给你不认识的人写电子邮件，那么用简单的招呼用语\"Hello\"就可以了。如果用\"Dear Mr.Smith\"则显得过于正式。

3.如果写给你熟知的人，用语可以像平时说话一样。

4.可以用一些动词形式的缩写，比如：He’s, We’re, He’d, 等等。

5.签名中要包括你的电话号码。这样，如果需要的话，收信人可以跟你电话联系。 6.电子邮件中不需要附上你的电子邮箱地址。

7.回复别人邮件时，应该删除所有不需要的信息，这样可以给你的读者节省读邮件的时间。

推荐第9篇：Email Etiquette写英文电子邮件的礼节

Email Etiquette 写电邮的礼节

1.Be concise and to the point.言简意赅

Do not make an e-mail longer than it needs to be.Remember that reading an e-mail is harder than reading printed communications and a long e-mail can be very discouraging to read.回信时，用语要简练。不要超过理应的长度。因为过有间毕竟没有阅读打印出来的材料方便。 2.Answer all questions, and pre-empt further questions.回复所有的邮件，并预先提出潜在的问题。

An email reply must answer all questions, and pre-empt further questions – If you do not answer all the questions in the original email, you will receive further e-mails regarding the unanswered questions, which will not only waste your time and your customer’s time but also cause considerable frustration.Moreover, if you are able to pre-empt relevant questions, your customer will be grateful and impreed with your efficient and thoughtful customer service.Imagine for instance that a customer sends you an email asking which credit cards you accept.Instead of just listing the credit card types, you can gue that their next question will be about how they can order, so you also include some order information and a URL to your order page.Customers will definitely appreciate this.在回复邮件时，要做到回答信中提到的所有问题，从而节省多次来往邮件的时间。其次要预先提出潜在的问题，这样一方面可以节省回复邮件的时间，另一方面可以给客户树立我们高效和细致入微的客服水平形象。

3.Use proper spelling, grammar & punctuation. 正确的拼写，语法和标点

This is not only important because improper spelling, grammar and punctuation give a bad impreion of your company, it is also important for conveying the meage properly.E-mails with no full stops or commas are difficult to read and can sometimes even change the meaning of the text.And, if your program has a spell checking option, why not use it? 正确的拼写，语法和标点不仅关系着信息的正确表达，还关系着公司的形象。没有标点符号的邮件不仅读起来晦涩，有时候还会让人曲解意思。如果我们的电脑程序中有拼写的检查，为什麽不充分利用呢？

4.Use templates for frequently used responses.利用固定的模板

Some questions you get over and over again, such as directions to your office or how to subscribe to your newsletter.Save these texts as response templates and paste these into your meage when you need them.You can save your templates in a Word document, or use pre-formatted emails.很多情况需要我们重复用到一些格式，不如保存这些格式在自己的邮件中，或事前设定一个模板，这样回信时就方便多了。 5.Answer swiftly.回信要及时

Customers send an e-mail because they wish to receive a quick response.If they did not want a quick response they would send a letter or a fax.Therefore, each e-mail should be replied to within at least 24 hours, and preferably within the same working day.If the email is complicated, just send an email back saying that you have received it and that you will get back to them.This will put the customer\'s mind at rest and usually customers will then be very patient! 客户发邮件时，都希望能够得到最迅速的回复。所以，每封邮件要在24小时之内回复，最好是在收信当天回复。如果邮件的信息量比较大，不能当时或在24小时之内回复的邮件，也要在收到邮件时告诉客户我们会尽快回复。这种做法通常会让客户有足够的耐心等待。

6.Do not attach unneceary files. 不要附加不必要的文件

By sending large attachments you can annoy customers and even bring down their e-mail system.Wherever poible try to compre attachments and only send attachments when they are productive.Moreover, you need to have a good virus scanner in place since your customers will not be very happy if you send them documents full of viruses! 不必要的附件不仅会使我们的客户不开心，有时，还会影响我们邮箱地反应速度。所以，只发对客户有用的附件，并且，要随时检查邮件是否带病毒。可以想象当客户受到我们发给他们满是病毒的邮件会有什麽反应。

7.Use proper structure & layout.采用适合的结构和版面

Since reading from a screen is more difficult than reading from paper, the structure and lay out is very important for e-mail meages.Use short paragraphs and blank lines between each paragraph.When making points, number them or mark each point as separate to keep the overview.基于在屏幕中阅读远南过于阅读打印出来的材料，所以要合理的排版，并在重要的地方强调。这样才便于阅读。

8.Do not overuse the high priority option.发送邮件时不要经常标注惊叹号

We all know the story of the boy who cried wolf.If you overuse the high priority option, it will lose its function when you really need it.Moreover, even if a mail has high priority, your meage will come acro as slightly aggreive if you flag it as \'high priority\'.“狼来了”的故事我们都听说过，同理，为了使我们真正重要的邮件能得到别人的重视。不要把提示别人注意的提示符用滥。 9.Do not write in CAPITALS.不要使用大写

IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING.This can be highly annoying and might trigger an unwanted response in the form of a flame mail.Therefore, try not to send any email text in capitals.大写让人感觉我们在叫喊，为了避免歧义，还是少用为妙。 10.Don\'t leave out the meage thread.不要漏掉任何线索

When you reply to an email, you must include the original mail in your reply, in other words click \'Reply\', instead of \'New Mail\'.Some people say that you must remove the previous meage since this has already been sent and is therefore unneceary.However, I could not agree le.If you receive many emails you obviously cannot remember each individual email.This means that a \'threadle email\' will not provide enough information and you will have to spend a frustratingly long time to find out the context of the email in order to deal with it.Leaving the thread might take a fraction longer in download time, but it will save the recipient much more time and frustration in looking for the related emails in their inbox!

回信时，要在原文的基础上附带原邮件。不要主观的认为所有的线索都已经很清楚了，几天后，当你回了上百封邮件后再看这封信时，一定不记得客户曾经要求过什麽了。与其浪费时间在寻找原邮件上，还不如在回邮件时附上原件。

11.Read the email before you send it.发邮件前要复查 A lot of people don\'t bother to read an email before they send it out, as can be seen from the many spelling and grammar mistakes contained in emails.Apart from this, reading your email through the eyes of the recipient will help you send a more effective meage and avoid misunderstandings and inappropriate comments.回邮件前仔细检查不仅会使回信更为有效，还会减少出现不必要误解的可能。

12.Use cc: field sparingly.减少使用抄送

Try not to use the cc: field unle the recipient in the cc: field knows why they are receiving a copy of the meage.Using the cc: field can be confusing since the recipients might not know who is supposed to act on the meage.Also, when responding to a cc: meage, should you include the other recipient in the cc: field as well? This will depend on the situation.In general, do not include the person in the cc: field unle you have a particular reason for wanting this person to see your response.Again, make sure that this person will know why they are receiving a copy.如果没有特别的需要，尽量不要抄送给和回邮无关的人员。除非那些被抄送的人有知道的必要。 13.Do not overuse Reply to All.不要过度使用回复所有人

Only use Reply to All if you really need your meage to be seen by each person who received the original meage.14.Mailings >use the Bcc: field or do a mail merge.使用密送或做一个邮件合并

When sending an email mailing, some people place all the email addrees in the To: field.There are two drawbacks to this practice: (1) the recipient knows that you have sent the same meage to a large number of recipients, and (2) you are

publicizing someone else\'s email addre without their permiion.One way to get round this is to place all addrees in the Bcc: field.However, the recipient will only see the addre from the To: field in their email, so if this was empty, the To: field will be blank and this might look like spamming.You could include the mailing list email addre in the To: field, or even better, if you have Microsoft Outlook and Word you can do a mail merge and create one meage for each recipient.A mail merge also allows you to use fields in the meage so that you can for instance addre each recipient personally.For more information on how to do a Word mail merge, consult the Help in Word.15.Take care with abbreviations and emoticons.小心对付缩写和图释 In busine emails, try not to use abbreviations such as BTW (by the way) and LOL (laugh out loud).The recipient might not be aware of the meanings of the abbreviations and in busine emails these are generally not appropriate.The same goes for emoticons, such as the smiley :-).If you are not sure whether your recipient knows what it means, it is better not to use it.在商业信函中，尽量避免使用所写或图释，因为接受者很有可能不明白其中的意义。 16.Be careful with formatting.小信格式化

Remember that when you use formatting in your emails, the sender might not be able to view formatting, or might see different fonts than you had intended.When using colors, use a color that is easy to read on the background.

当我们格式化我们的邮件时，发件人很有可能不能看到格式化后的结果。所以在格式化时，要选择已于阅读的背景。

17.Take care with rich text and HTML meages.小心对待文本格式和超文本连接格式。

Be aware that when you send an email in rich text or HTML format, the sender might only be able to receive plain text emails.If this is the case, the recipient will receive your meage as a .txt attachment.Most email clients however, including Microsoft Outlook, are able to receive HTML and rich text meages.

可能你的邮件接受者只能接受纯文本格式。如果是这种情况，那他/她打开的邮件将以.TXT附件出现。不过大多数OUTLOOK的用户都可以接受HTML和rich text.18.Do not forward chain letters.不要转发系列邮件

Do not forward chain letters.We can safely say that all of them are hoaxes.Just delete the letters as soon as you receive them.那些不过是在戏弄我们，不要上他们的当。

19.Do not request delivery and read receipts.不要要求派发

This will almost always annoy your recipient before he or she has even read your meage.Besides, it usually does not work anyway since the recipient could have blocked that function, or his/her software might not support it, so what is the use of using it? If you want to know whether an email was received it is better to ask the recipient to let you know if it was received.20.Use a meaningful subject.要用有意义的主题

Try to use a subject that is meaningful to the recipient as well as yourself.For instance, when you send an email to a company requesting information about a product, it is better to mention the actual name of the product, e.g.\'Product A information\' than to just say \'product information\' or the company\'s name in the subject.一个有实际意义的标题名称对收件人和自己都会很有效。不妨用最简洁的语言包括比较全面或者比较重要的信息。

21.Avoid long sentences.尽量避免长句子

Try to keep your sentences to a maximum of 15-20 words.Email is meant to be a quick medium and requires a different kind of writing than letters.Also take care not to send emails that are too long.If a person receives an email that looks like a diertation, chances are that they will not even attempt to read it! 尽量避免超过15-20个字的长句子。邮件和信函不同，过长的邮件会让收件人看到就不想再读下去了。

22.Don\'t send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks.

By sending or even just forwarding one libelous, or offensive remark in an email, you and your company can face court cases resulting in multi-million dollar penalties.不要再邮件中掺杂有偏见和带有歧视或者冒犯性质的言语。 23.Don\'t forward virus hoaxes and chain letters.

If you receive an email meage warning you of a new unstoppable virus that will immediately delete everything from your computer, this is most probably a hoax.By forwarding hoaxes you use valuable bandwidth and sometimes virus hoaxes contain viruses themselves, by attaching a so-called file that will stop the dangerous virus.The same goes for chain letters that promise incredible riches or ask your help for a charitable cause.Even if the content seems to be bona fide, the senders are usually not.Since it is impoible to find out whether a chain letter is real or not, the best place for it is the recycle bin.不要转发带有病毒或是循环发送的邮件。 24.Don\'t reply to spam.对垃圾邮件置之不理 By replying to spam or by unsubscribing, you are confirming that your email addre is \'live\'.Confirming this will only generate even more spam.Therefore, just hit the delete button or use email software to remove spam automatically.

回复垃圾邮件等于暴露自己的目标。这样我们就有可能收到更多的病毒。所以，直接删除，并启动自动删除软件。

推荐第10篇：EMAIL求职

1.千万不要把简历只作为附件发出去。

我首先要提醒求职者的，就是千万不要把简历只放在附件里发出去，因为这在很多时候，都相当于自己给自己的求职成功率上打了一个折扣。一个职位的招聘信息发出去后，会有大量的应聘邮件塞进邮箱，这对于HR来说简直是对耐心的巨大考验。当他好不容易熬到打开你的邮件，居然发现还要再打开附件才能看到简历。要知道，打开附件又需要一段“漫长”的时间，很可能就在这段时间里，HR终于不耐烦了，轻点鼠标“删除”了。

2.对照用人单位的要求写简历

如今教写简历技巧的书很多，其实，有一个最简单的窍门，就是对照着用人单位刊登的职位招聘要求写简历。很多求职者都忽视了这一点，罗罗嗦嗦写了很多，但其中对上用人单位胃口的却很少。用人单位要的是什么，不就是招聘广告上的那几点吗？所以，研究他的招聘要求是很重要的。

3.用私人邮箱发主题鲜明的应聘邮件

确实，每天都有大量的应聘信件，放眼望去，满目的“应聘”字眼。要在第一眼就和HR对上，建议在邮件主题上做点文章，突出自己的应聘优势。如要应聘的是市场部经理，对方要求是最好有4A广告公司经验，而你正好有，那么在邮件主题上就写上“具有5年4A广告公司市场部管理经验”。当然这种邮件是针对用私人邮箱发送的，如果是直接通过招聘网站上的系统发送，那么对方收到的只能是统一的“应聘**”的字样。所以建议应聘者，如果非常中意对方公司，不妨用自己的邮箱发送简历。

4.在招聘网站填写资料时姓名一栏加上简短的特长自述

如果是用招聘网站系统发送，建议求职者在填写招聘网站的资料，在姓名一栏加上非常简短的特长自述，因为他们是有字符限制的，所以只能是很简短的几个词。所以最好还是用自己的邮箱，发送的时候，可以不用附件形式。

第11篇：商务Email

商务E-MAIL 实用范例

范例一：寻找供应商

From: X X X To: X X X Date: X X X

Subject: Establishing Busine Cooperation Dear Ms.Cunningham:

You and your company have been recommended to us by Charles Lewis of East Asia Building Material Supplies.Charles mentioned that your company provides high quality goods and services at a reasonable cost, and I am writing to inquire about establishing busine cooperation between you and my company, China Merchandise Company.

China Merchandise Company is one of the largest international exporters of Chinese goods.We have clients throughout the world, especially in the United States.Chinese ornamental merchandise represents one of our most popular products.As such, we would appreciated it if you could send us your latest sales catalog for our review.We believe that establishing busine cooperation with Ornamental Decorations and Supplies will be mutually beneficial for your company and ours.

I look forward to receiving your catalog and doing busine with you in the future. Sincerely yours, Mai Yang Manager

★ 常用表达方式

说明如何了解对方，请求提供产品信息：

We recently learned about your company through our market research, and are writing to request a catalogue and price-list for merchandise available from your store. 介绍自己的实力：

We are a Chinese export company with clients around the world. 请求实质性磋商：

I will contact you within a week to schedule an appointment. ☆ 相关词语

at a reasonable cost 价格合理

inquire about 询问 market research 市场调查

mutually benefcial for 互利的 范例二：寻找代理商

为了节省时间和金钱，寻找代理商与对方沟通也是非常必要的。这类 email 要写得简单明了、友好真诚。

From: X X X To: X X X Date: X X X

Subject: Looking for Agent Dear Mr.Adams:

Your name came to us from a mutual friend, Mr.Ying Soo Yong from Korea, who thounght you might be interested in our line of products, namely bed sheets and pillow cases.

Although we export large quantities to Europe and North America, we have yet to establish distribution channels in the Asia Pacific.We are currently seeking agencies to represent us.The attached materials are for your persual.Should you feel inclined to discu opportunies for cooperation and mutual benefits, feel free to contact me at 86-10-12345678. Sincerely yours, Su Ning

★ 常用表达方式

急需代理：

We are actively searching for an agent to help us market our quantity products. 请求代寻找代理商：

We will appreciate if you could help us get in touch with some suitable companies that have all the neceary ingredients of an agent. 通知被选为代理商：

I am pleased to inform you that have been selected from among a dozen candidates to act as our sole agent in China. ☆ 相关词语

establish distribution channels 建立销售渠道

seek/look for/search for agencies 寻找代理商

feel/be inclined to 倾向于

get in touch with 同 ...联系

all the neceary ingredients of an agent 代理商必备的所有要素 范例三：寻找买方

有买有卖，生意才能做成。本文就是一封中方食品公司主动向外商提出建立合作关系的 email 范文。看看它是怎么描述的：

From: X X X To: X X X Date: X X X

Subject: Establishing Busine Relations Dear Mr.Goodman:

We have your name and Email addre from the Commercial Counselor\'s Office of the Chinese Embay in Sweden.We wish to inform you that we are specialized in canned food, and shall be pleased to enter into trade relations with you.

Our firm, located at the east end of Beijing, was established nearly half a century ago, and has extensive genearal idea of our products, please visit our web page www.daodoc.com.It is showing various products being handle by this corporation with detailed specifications and means of packing.Quotation and samples will be sent upon receipt of your special enquires.

As to our financial standing, we refer you to Bank of China, 111 Wangfujing Street, Beijing, who, we feel sure, will be glad to furnish you with any information you require.In case you need more information about our busine status, we shall be only too glad to answer your inquires at any time. Yours sincerely, Jiang Wen Manager

Sanyuan Food Company 常用表达方式

介绍公司情况：

We write to introduce ourselves as one of the leading exporters of a wide range of electric and air conditioners. 相关词语

avail sb of the opportunity to do 借此机会

enter into busine relations with sb 与 ...建立业务关系

furnish with 提供

第12篇：Email培训资料

前言：给想提高公文写作水平的同仁的两个建议：

1、多看多记。看报纸，丰富公文写作词汇量。看范文：选定一个文章全面、质量高、更新及时的公文网站如\"大秘书网\"（www.daodoc.com），按自己所在部门或按文章类型多看多琢磨，记住各类公文结构、措辞等，尤其是一些套话，掌握各种文体开头与结尾处的不同等。对于初写公文者，最简单的方式就是照着原来的文件来，他怎样你就怎样。

2、多抄多写。公文语言讲求严谨、简洁，多写多练习会进步很快。 真正的写作天才并不多见，所谓天下文章一大抄！抄其实不难，但是要会抄就不那么容易了。我的经验是：先根据写作主旨拟出一个公文提纲，再根据每部分的需要，抄一些内容来充实。借鉴与整合的过程就是很好的学习过程，相信你的写作水平会快速提高！

怎样写出好的公务电子邮件

商务电子邮件怎么写

在现今的商业社会中，电子邮件已成为当今世界上使用最频繁的商务通讯工具。根据国际数据公司(IDC)2009年的统计，全球每天发送约840亿封电子邮件。然而，在全球每天发送几百亿封电子邮件的今天，人们却很难感受到电子邮件的高效性。阅读、撰写、管理电子邮件会占据人们大量的时间。美国管理协会（American Management Aociation）和电子政策研究所（The ePolicy Institute）进行的调查表明：如今人们每天花30分钟到4个小时甚至更多的时间来处理电子邮件。垃圾邮件是造成该问题的原因之一。但另一个更重要的原因是人们不知电子邮件的注意事项和写作技巧。如果邮件中充满了错误、矛盾、难懂的语言，读者就会失去阅读的耐心，而且这种毫无纪律、没有重点、无法让人信任的沟通会使你面临信誉扫地的危险，也可能会导致公司商机的丧失。所以良好的写作技巧不仅能够改善沟通品质，提高工作效率，而且能够增加个人和公司的竞争力。这一点在如今的商务领域中已经得到了广泛的认同。所以在职场中，如何有效地利用电子邮件为个人和公司创造更多的机会、拥有更多竞争优势呢？职场中电子邮件的使用应该注意以下问题：

商务电子邮件怎么写

一、

二、

三、

四、

五、

六、

七、

八、电子邮件是不是传递该信息最合适的选择 写邮件的目的是什么 对收件人了解有多少 邮件中的重要讯息是什么 收件人需要知道什么 邮件中如何组织信息 将信息写出 使用模板

一、电子邮件是不是传递该信息最合适的选择

方便绝对不是使用电子邮件传递某些信息的好理由。电子邮件是一种公共媒介。每次寄出或接收电子邮件时，信件的副本都会复制到服务器上，这样，收信人以外的其他人也有可能会看到你的邮件。所以，邮件内容要格外谨慎。一般不要通过电子邮件传送以下信息：

糟糕的例子

主题不明确 让人感觉一头雾水，此超高意向客户是什么客户，他的意向是什

么？没有在邮件里详细体现出来，而且此联系方式都不正确

收件人不明确 发件人不知道此邮件应该发给谁，谁来负责此客户。

签名档 此封邮件没有任何签名，如果收件人有任何问题的情况下，无法

和发件人取得联系

转发人

发件人写的是大连地接，转发人写辽宁地接，如果转发人不明确

发件人要表达什么意思，首先要先要先确认发件人的意思再转发，告知收件人。（最重要的是转发信息一定要准确）

（一） 公司或个人的秘密信息

电子邮件中没有所谓的隐私权。在你将公司的机密或他人的隐私放入邮件中前，要想想万一有人将其刊登在报纸上会怎么样。

（二） 敏感的话题

电子邮件不是面对面的交流。由于没有面部表情、肢体语言和语调的暗示作用，你无法意识到信件的内容对对方而言是伤害还是冒犯。而且有时电子邮件中的内容是在电话或面对面交谈中不会说的。所以，如果发送前不考虑收件人的感受，会很容易使人产生负面情绪。

（三） 复杂的信息

信件的主体最好不要传递复杂信息，比如详细报告。因为在屏幕上读这样的信息很费劲、很耗时，所以最好将其作为附件发送，而邮件主体主要描述或概述附件的主要内容。此外，发现需要回复的问题不只一个时，最好能够根据情况采用面对面会谈、及时通讯如MSN、QQ或电话等比电子邮件更适当、更有效率的方式。

二、写邮件的目的是什么

人们写电子邮件常常是出于习惯，而没有考虑为什么写。其实邮件写作的主要目

的有两个：

（一） 影响收件人的行为

告知或说服收件人实施某个行为。例如：

1.请于周五前将我的提议意见发给我。

2.请于会议前三天发放议事日程。

3.请重新安排我的约会。

（二） 通知收件人

提供收件人所需的信息，如关于一个主题、行为或决定等。例如：

1.我公司将于明年推出春节三款新产品，详细信息请参阅附件。

2.您星期五转交给我的查询信，我已回复。

3.董事会于上周做出了一些重要决定，我已总结如下。

三、对收件人了解有多少

沟通是双向的——只有当你的信息被对方接受并理解后，沟通才能完成。没有能够清晰地进行交流的主要原因是没有考虑收件人的信息。收件人的信息有助于决定邮件的内容、写作的语气和写作的方式等。对收件人的考虑有：

（一） 与收件人的关系。

（二） 收件人是否希望收到这封邮件。

（三） 收件人对这一主题的信息。

（四） 收件人读信后的反应。

（五） 收件人对这一主题的兴趣。

（六） 收件人收到这封信的感受。

如果给了解的人写信，上述问题就容易回答多了。但是如果给了解不多甚至是毫无了解的人写信时，就需要根据一些其他信息，如此人工作单位、职位、与你或你单位的关系来做一些假设。这些假设会让你的邮件更具有针对性并且获得好的效果。例如：

如果收件人是对你公司的产品进行询问的潜在客户，说明他们对你们的业务有所了解但需要更详细的信息来确定产品是否符合他们的需求。如果收件人是另一行业询问有关项目信息的经理，说明他所感兴趣的是有关项目的主要观点而不是每个细节，并且他可能已具有一些相关但并不那么专业的知识。

四、邮件中的重要讯息是什么

在今天的职场中，人们每天都需要不停地应对、处理各种问题。时间的紧迫迫使人们不得不以尽可能高的效率处理手头上的工作。阅读邮件时，人们常常仅仅读几行就决定这封邮件是否值得再读下去。所以务必将要点放在信件的开头，然后是对有关要点的事实和观点的陈述。

下面这些问题可以帮助确认邮件中的重要信息。

（一） 要询问什么问题？

（二） 要发送什么文件？为什么要发给对方？

（三） 要陈述什么观点？

（四） 要征询什么意见？

（五） 要给予什么建议？为什么对方要接受？

（六） 要推销什么产品？为什么对方要购买？

（七） 为什么要表示感谢？

用两三个能简洁地表达主要观点的句子来开始你的邮件。但是有时候需要几个词或一两个短句来引出要点。例如：

1.约定的期限快到了。你方何时能够汇报项目的进展情况？

2.很高兴在上周的会议中与您相识。我对您关于明年四月份举办筹款活动的建议

非常感兴趣。

如果你回复一个问题，可以先将这个问题陈述或概括一下，然后再进入要点。

例如：

你方曾询问如果提前一周完工，开销将会增加多少。据我方估计，开销将会„„

五、收件人需要知道什么

很多人在抱怨：“不停地读邮件让我感到疲惫。为什么人们认为我应该了解跟他们一样多的东西。只要提供我需要的信息就够了，其他的就不必了。” 大多数人只是在写重要的邮件时，才会停下来思考收件人究竟想要什么样的信息。因此，我们的电子邮件中常常包含了很多不必要的信息或者省略掉了很多重要的信息。这主要是因为我们的注意力总是集中在想让收件人了解什么样的信息而不是他们需要什么样的信息上。但是如果从收件人的角度来写邮件，你会发现邮件应该回答收件人的所有问题，而且只能是这些问题。想弄明白那些问题是什么很棘手。除非你回答的是收件人提出的具体问题，否则得仔细考虑收件人可能问的问题。

要点和收件人所提问题的答案就构成了邮件的主要框架，这使得写一封清晰、简洁的邮件变成一件很容易的事情。例如：

我提议小组组长们每个月举行一次自备食品工作午餐会。这样每个人能够及时了解项目最新的进展情况。此外，我们也有更多的机会讨论如何解决问题。

你的意见如何？

卡尔

六、邮件中如何组织信息

一封好的邮件应该简明扼要、层次清晰、逻辑性强。要点出现在最开始，其他信息都和要点相关，这样收件人不需费劲就能知道邮件的主题。但是在组织信息时也会存在困难，不妨考虑下面因素：

（一）是否没有考虑写作的目的、收件人的信息、写作的要点、收件人可能质疑的问题就直接写作了。

如果是这样，要试着将信息组织一下，重新安排，否则这封邮件将令人费解。

（二）是否有多余信息。尽管仔细思考了，但是大多数人还是会将所有的内容放在邮件中，好像我们所说的内容对收件人来说都很有趣。牢记：正文应该是对重要信息的支撑、解释和扩展。如果不是，就赶紧省略。

（三） 是否中途变换方向。有时我们开始是让收件人做一件事，但突然间，我们跳到一个完全不同的话题。这样会使收件人困惑，也会使你困惑。

（四） 是否想要呈现太多的信息。每封信都关于一个话题或主题，每封信都针对一个收件人（群）。如果想在一封信内发送所有信息，在开头列出要点，然后用标题帮助收件人（群）迅速地找到具体的细节。如果写的内容太复杂，最好独立成一个文本然后作为附件发送，而邮件仅提供简要的说明。

七、将信息写出

如果你遵循了以上建议，那么写一封清晰、简洁的邮件就像倒杯咖啡一样简单。写邮件时，需要注意：

（一） 在敏感的、复杂的、机密的情况下，要再三考虑电子邮件是否是传递信息的最好方式。如果是，使用文字处理系统起草一封邮件。这样的话，在写好之前不会发送出去，而你会首先并且务必进行拼写、语法、标点的检查和文本的编辑。

（二） 使用清晰、简洁、主动、具体的语言使你的邮件能够尽可能快速准确地传达。避免使用行话。

（三） 确信你的要点和最重要的信息放在开头。如果必要，加一些词或短句构建起上下文（如四所述）。

（四） 如果发现包含很多多余的信息，再筛选一下。或许你没有充分考虑收件人的需求。

（五） 不要急着挖空心思寻找词语来表达观点，而应该首先考虑收件人和你的写作目的。

八、使用模板

充分利用模板。模板使用得当，可以节省大量时间。模板提供了基本的词汇和结构，你只需根据特定的情况来改变内容即可。注意模板的使用原则：

（一） 模板需根据你要不断发送的基本信息来生成。

（二） 不断更新模板：删掉不需要的信息，或者修改信息。

（三） 只在适合的情况下使用模板。因为有时修改模板比重新写新邮件还慢。

（四） 仔细校对模板信息，确定没有陈旧的、不相关的信息，没有使用他人名字或忘记变更日期等等。

当今，对于正在从事跨国业务的公司和员工来说，客户对你的第一印象多半来自电子环境，而这正建立在员工的商务写作水平的基础上。一间美国大型企业首席执行官说：“在工作上能够不断精进的，是那些拥有绝佳表达技巧的人。”因此，对于许许多多的员工来说，良好的写作技巧是职场获胜不可缺少的利器。具有良好写作技巧的员工对公司来说也是一笔宝贵的财富。

为什么要写邮件

一、书面胜于口头

二、搞清楚TO，CC，BCC，FW

三、关于回复（Re）

四、关于已读回执

五、关于优先级

六、关于群发

七、关于自动回复

八、关于签名档

为什么要写邮件

一、书面胜于口头

你做过什么，要去做什么，需要别人做什么，写邮件发出去，以后起争执了就是证据，年终公司盘点也知道你每天都干了些什么。Written is always better than oral（书面强于口头）。

二、搞清楚TO，CC，BCC，FW

TO，收件人，也就是要主要阅读这邮件的人放去TO；

CC，相关人等，需要了解信息，你的直接主管如果是喜欢事必躬亲的，或者这件事你需要领导支持的，一定要去CC，不然你做了很多事情，领导不知道，你就是出了事也没人挺你。就算领导没时间看也没关系，别的收件人看到也是一样的效果。他如果不给你面子就等于不给你老板面子。

BCC，加密抄送人，放你的下属。举例来说，你需要别的部门做一件事，你要写邮件给这个部门的经理，为了得到老板支持，你又必须抄送你的老板，但这件事最终执行得怎么样，你要你的下属去跟进。很多人会犯的错误就是把下属也放在抄送栏，想想看，下属和领导放一起多么的不恰当，这时候加密抄送就奏效了。再口头嘱咐一句，下属就能了解事情的前因后果去帮你跟进。

多说一句，永远别高估你下属的智慧，所以该做什么，什么时候要做好一定要交代清楚，别指望下属能在几件事情之中清楚地知道要先做哪件；还有同一件事情要是给两个及以上的下属一起做，一定要分清楚谁做什么，别指望下属能自我协调，否则很可能“三个和尚没水吃”。

FW，身为一个领导，用得最多的就是转发。每天很多事情，分轻重缓急，很多简单的事情直接可以转发给你的下属去处理。转发后加个批示 XXX，pls.follow.（请处理） 简单明了。

有些事情你无法决定，或者说超出你的权限，也需要转发给领导，请求领导批示。还有一些不是需要批示，只是给领导一个信息。最忌讳的不是什么都不写地原文转发，而是仅仅写个FYI（for your information，仅供参考），领导不是你的下属，FYI的语势却是平等的或者是从上到下的。

三、关于回复（Re）

礼貌上讲，邮件中涉及的人都需要回复在相应的位置，并且包含原文。只回复一个人是极度不礼貌的。

四、关于已读回执

为什么要求对方给已读回执，通常两个功能：

1.很重要的邮件，需要知道对方是否读过，这个很重要，是内容重要而不是时间紧迫，因为如果是需要在限定的时间内读，就需要用邮件的优先级功能了。

2.是个人目的看收件人究竟打开过没有。

我用过好几个邮件系统，Outlook，Lotus„„这个的设置并不一样，我不是IT，可能不够专业，但是有的邮件系统是收件人一旦打开会自动发送已读回执的，且没有任何记录可查（在已发送邮件里面是不会出现的），但也有的系统是询问后根据你的选择发送的，已发邮件有迹可查。如果是前者自动发送，那么你可以实现功能一及二；如果是后者，那么很抱歉，你可能什么都无法实现。收件人完全可以读过以后选择不发送已读回执。

最近的实践表明，即使是自动发送已读回执，如果收件人刻意避免，还是可以操作的，在preview（预览）状态下看完邮件，根本就不需要打开，只要不双击打开，就不会自动发送已读回执。

或者这个功能也只是防君子不防小人。

五、关于优先级

那种经常不分状况用优先级的人，加了感叹号的邮件红色显示总归会引起阅读者的重视，但是发这样的邮件一定要看是否必要。真正失火了要救，发这种邮件是无济于事的。所谓重要，需要发件人很好地判断。

六、关于群发

企业邮件系统的好处就是每个staff（员工）都赫然在录，不需要像私人的addre book（通讯录），要自己维护，所以群发起来特别顺手。可是，不是任何事情都需要群发，你可能觉得收件人可以自己选择是否删除，而实际上邮件数量多的人收到这种不相关的邮件是很恼火的，并不是每个人都有秘书可以帮忙删除掉这些无关的信息。

一般来说，我们可以接受的群发事由不过是：HR（人力资源）的通知，Admin（主管）的通知，某重要人物的离职，来自GM office（总经理室）的公文„„

我们最厌恶的群发是：某人休假通知，改手机号码通知，say goodbye的散文„„要知道这些不是每个人都感兴趣，难听点说就是不要把自己看得太重要。

七、关于自动回复

这里我不是说收到每封邮件都会给回复的这种自动回复，而是特别指out of the office（不在办公室）的自动回复。这其实是个很好的功能，我不赞成每封邮件都自动设置回复，但是一旦休假了，谁take care（负责）你的工作，你几时回来，urgent case（紧急任务）如何联络你，放在自动回复里是很方便的。真正需要找你的人一旦发了邮件给你就能知道你已经休假了，而不需要你事先群发每个人你的休假决定。

八、关于签名档

公司都会要求统一的签名档，你的名字、职位、电话、传真、邮件，可能还有公司的Logo或者网址。

如何写邮件

你改了电话，只需要改签名档就可以了，经常找你的那几个人，你可以单独发邮件甚至短信通知，而绝对没必要群发。

每个公司一般都有内部的通讯录，经常会翻新一下，你记住通知负责的人翻新就可以了。

这里顺便再讲一讲给领导写邮件的要点不外乎几种：

汇报工作

总结自己干了些什么，做了多少和别人觉得你做了多少很多时候不能画等号，而很遗憾的现状是——评价一个人的performance（绩效）取决的是后者。邮件正文需要提纲挈领，如果你一定要把自己做的事情事无巨细，请在附件里写。要知道领导的时间远比你的宝贵。

请求批示

写清楚什么事，如果领导完全不知道的事，还需要补充背景资料，切忌自以为领导什么都知道。很重要的一条是不要自作聪明加上许多自己的分析，要知道领导不会比你笨，至少不要表现出来。更重要的一条是不要只提出问题不提出解决方案。这个需要一点技巧，汇报了一个问题，然后委婉地说自己的看法，最后的决定却是领导的。一个懂得解决问题的才是manager（领导），只会反映问题的不过是staff而已。

当然前因后果实在太复杂的话，还是带上相关资料面对面汇报更节约时间。时刻记住当一封邮件需要的阅读时间超过十分钟，电话或者face to face（面谈）会是更经济的选择。曾经遇到过一个特别擅长写邮件的女同事，洋洋洒洒每次前因后果一大堆，十分钟都看不完。她的邮件显然是任何一个人看到就会皱眉的。

转发资料

可能你作了什么报告，领导忽然需要调用，你发过去，最重要的就是写清楚主题。如果要谄媚一点，还可以打印好拿过去方便领导看。但电子版发过去更好。

再次强调主题的重要性，我是很讨厌我的下属发东西给我不写主题，因为我所有文件都存档的，以后查找就是按主题搜索。领导的信息存储量更大，没有一个正确的主题是很不职业的。幸好现在Lotus有Edit功能了，总算可以把空白的主题自己改正。

怎样写出好的公务电子邮件 确保你的邮件被人阅读并被认真对待

你是否觉得你的收件人并没有如你所愿回答你的问题？或者他们经常漠视你的邮件，漏掉你要表达的重要内容？你确定你发出的邮件都能让收件人留下印象么？

写邮件的时候，只要遵循以下一些简单的原则，你就可以给收件人留下良好的印象，得到你想要的答复。

主题栏和标题栏 一般新闻的标题具有两个功能：抓住你的视线；简述大意，这样读者就可以决定是否要继续阅读。而Email的主题栏也必须满足上述两点。仔细选择几个关键词，这样让你的收件人一眼就看到重点。

如果你要写的Email是一长串定期汇报中的一篇，比如每周项目简报，请在标题栏中标注日期。如果你需要收件人答复或立即应对，请加上“请于11月7日前回复”等字样。

每个人都不想收到垃圾邮件。如果你的标题栏写的明确清晰，你的邮件被阅读的机会也会大大增加，否则只能错误地沦落到垃圾邮件箱里。

当让，就如同没有标题的新闻是荒唐的，请你也千万不要不设邮件标题。没有标题栏的邮件通常被作为垃圾邮件对待。

糟糕的例子 主题：开会 吉姆你好，

我想提醒你下星期我们有个会。请告诉我你有没有其他问题！ 祝好！ 马克

这封电子邮件之所以糟糕有以下几个原因。首先，让我们来看标题。正如你所见，标题是“开会”。

为什么这是一个糟糕的标题呢？

这是因为没有提到任何会议的信息。如果你的日程表上排满了会议，你可能会猜想马克说的会到底是哪一个。并且这封邮件没有任何关于会议主题的信息，比如何时何地开会。

并且，没有说明任何时间地点的开会邮件，让别人觉得这是垃圾邮件。所以它很可能会被删掉。

这封邮件的语气看起来像是一个友好的提醒，这倒没有错，但是没有说出关键信息。如果吉姆没有听说过任何要开会的事情，或者完全忘记了这事，他还要回复邮件来确认信息。

推荐的例子 主题：提醒10月5日10am按期举行例会，讨论PASS方案 吉姆， 你好。

我想通知你我们10月5日，周一，10：00am的会议按期召开。地点在A会议室，我们会讨论新PASS方案。

如果你有任何问题，请致电3024 祝好， 马克

这就可以看出标题栏具体的好处了，收件人甚至都无需打开邮件就可以得到大部分信息。而且这样的标题栏还可以起到提示的作用，只要收件人打开邮箱就可以看到会议时间和地点。

每封邮件一个议题

电子邮件的一个好处就是你不需要支付费用。所以，如果你要交代一堆事务，不如每个内容写一封邮件。

这样，你的收件人就可以依照自己的时间安排回复邮件。有些内容可能只需要一个简短的回复，这样他可以立即回复。而其他的议题可能需要更多和时间和考量。分开写邮件，你会得到更加清晰的回复，也帮助收件人更好地管理他们的邮件。

如果你确实需要将内容都放进一封邮件，因为有可能这些问题彼此相关，请考虑用数字标注你的要点，并且分行，分段落。这样可以让你的观点更加明显，并且让收件人更加愿意逐条回答问题。

对于传统的商业信函，每一封邮件都必须清晰简练，在第一段中表述重点。语句要简短和精炼。文中得涵盖恰当的信息，文字直白，言之有物。

糟糕的例子 主题：销售报告修改 杰姬你好，

谢谢你上周发来的报告。我昨天仔细阅读了报告，我觉得你需要在第二章的销售数据中添加更多具体信息。报告的文笔应该更加正式，因为执行官会阅读你的报告，报告必须显示我们的职业素养和专业素质。

还有，我想告诉你我周五与公关部有一个会议，讨论新的广告活动。11点开始，我会在小会议室召开会议。

请告知你是否能来。 谢谢！ 莫妮卡

莫妮卡的标题写得非常清楚，而且她也清晰地表达了她希望杰姬改进的地方。 但是她哪里做的欠妥呢？

其实第二段关于会议的内容相当重要，但是她却把它加在一个要求修改报告的邮件里。如果杰姬不立即将会议安排记录在日程表里，她必须要记得在一封题名为“销售报告修改”的邮件里有会议信息，而这多么不符合逻辑。

把这两个信息放在一封邮件里，结果可能是这两件事都被忘记。让我们看一个优秀的例子：

优秀的案例： 主题：销售报告修改 杰姬你好，

谢谢你上周发来的报告。我昨天仔细阅读了报告，我觉得你需要在第二章的销售数据中添加更多具体信息。报告的文笔应该更加正式，因为执行官会阅读你的报告，报告必须显示我们的职业素养和专业素质。

谢谢你的努力 莫妮卡

主题：周五10/9, 11am 公关部门会议

还有，我想告诉你我周五与公关部有一个会议，讨论新的广告活动。11点开始，我会在小会议室召开会议。请告知你是否能来。

谢谢！ 莫妮卡

把两个邮件分开，杰姬可以更加快速地找到她要处理的邮件。

同时，杰姬还可以更好地管理她的邮件，只要她修改好了报告，她就可以删除这封邮件，但是留着提醒本周末开会的那封邮件。

明确你想要的回复

确保一定要在邮件中告知你想要的答复，比如电话，或者开会。然后，附上你的联系方式，包括你的姓名、职务和电话号码。就算是公司内部邮件也要附上相关信息。如果你给收件人提供方便的联系方式，他们回复的可能性就更大。

糟糕的例子 主题：企划 林，

你收到我上周发出的企划书了么？我没有收到你的回复。 你能打电话来，我们讨论以下么？ 谢谢！ 彼得

这封邮件漏掉了许多重要信息。

首先邮件里没有提到企划的具体内容。如果林收到了好几封企划呢？或者彼得使用邮寄，还不是电子邮件呢？

还有，作者并没有告诉林如何跟他联系。他的办公室电话号码，手机号码，商业联系信息，这些林都必须自己查找。

并且，他并没有在邮件署名时给出自己的全名和职位。 优秀的案例：

主题：核查是否收到景观建设的企划 亲爱的林，

我想问你上周收到我们关于景观建设的企划书了么，我附在邮件附件里。我没有收到你的回复。 你能在周四前给我电话，我们可以讨论以下么？周四我们的促销活动就要结束，我想确保你不错过机会。

最好打我的移动电话。 谢谢！ 彼得舒尔 欧文 佳美景观设计公司 555.135.4598 (office) 555.135.2929 (cell)

彼得现在给了林所有她必须知道的信息。她知道彼得上周用电子邮件方式发出了企划书，并且希望她在周四前回复，并且联系他的移动电话。

更重要的是彼得附上了他的职务，这样林就知道她要打交道的人是谁，联系方式是什么。

标题使用内容缩写EOM 如果你只要发出一个简短的讯息，你可以使用缩写方式EOM （End Of Meage）技巧。 你可以把所有信息放在标题栏里，用EOM结尾。看到EOM字样，收件人就知道不需要打开邮件看具体内容，所有信息都在标题栏里了。

例子：

主题：10/5 开会, 10am, Ａ会议室, 关于Pa,EOM 做个好的回信者

经常检查邮箱并且回复邮件。这虽然是个礼节性问题，但是也会让他人更加迅速地回复你的邮件。如果你收到一封细节繁复的邮件，暂时没有时间回复，请简短回复发信人你收到邮件，但是需要时间更好地答复他。

若要离开公司出差，请提前设定外出邮件自动回复，通知发件人。 内部邮件

内部邮件与其他邮件类似，不能特别随意。记住这些邮件也有可能被打印出来给其他人阅读，所以请注意拼写，并且少用俗语和俚语。

第13篇：想在外企 不会写英文Email怎么行

【想在外企 不会写英文Email怎么行！】

需要写的英文邮件多了，就觉得很吃力，尤其是当需要经常写给同一个人时。希望邮件的开头、结尾、一些客套的话能有不同的表达~~

邮件的开头

感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。

Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子开头。向他们对公司的兴趣表示感谢。

Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们。如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank you for getting back to me.”

Thank you for providing their quested information.如果你询问某人一些信息，他们花了点时间才发送给你，那就用这句句子表示你仍然对他们的付出表示感激。

Thank you for all your aistance.如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“I truly appreciate … your help in resolving the problem.”Thank you raising your concerns.

就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thank you for your feedback.”

在邮件的结尾

在邮件开头表示感谢一般是表示对对方过去付出的感谢，而在邮件结尾处表示感谢是对将来的帮助表示感谢。事先表示感谢，能让对方在行动时更主动更乐意。

Thank you for your kind cooperation.如果你需要读者帮助你做某事，那就先得表示感谢。

Thank you for your attention to this matter.与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。

Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。

Thank you for your consideration.如果您是在寻求机会或是福利，例如你在求职的话，就用这封邮件结尾。 Thank you again for everything you\'ve done.这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。

十种场合的表达

1.Greeting meage 祝福

Hope you have a good trip back.祝旅途愉快。

How are you? 你好吗?

How is the project going? 项目进行顺利吗? 2.Initiate a meeting 发起会议

I suggest we have a call tonight at 9:30 pm (China Time) with you and Brown.Please let me know if the time is okay for you and Ben.

我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空?

I would like to hold a meeting in the afternoon about our development planning for the project A.

今天下午我建议我们就A项目的发展计划开会讨论一下。

We’d like to have the meeting on Thu Oct30.Same time.

十月三十号(周四),老时间,开会。

Let’s make a meeting next Monday at 5:30 PM SLC time.

下周一盐湖城时区下午五点半开会。

I want to talk to you over the phone regarding iues about report development and the XXX project.

我想跟你电话讨论下报告进展和XXX项目的情况。

3.Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议

Should you have any problem acceing the folders, please let me know. 如果存取文件有任何问题请和我联系。

Thank you and look forward to having your opinion on the estimation and schedule.

谢谢你,希望能听到更多你对评估和日程计划的建议。

Look forward to your feedbacks and suggestions soon.

期待您的反馈建议!

What is your opinion on the schedule and next steps we proposed?

你对计划方面有什么想法?下一步我们应该怎么做?

What do you think about this?

这个你怎么想?

Feel free to give your comments.

请随意提出您的建议。

Any question, please don’t hesitate to let me know.

有任何问题,欢迎和我们联系。

Any question, please let me know.

有任何问题,欢迎和我们联系。 Please contact me if you have any questions.

有任何问题,欢迎和我们联系。

Please let me know if you have any question on this.

有任何问题,欢迎和我联系。

Your comments and suggestions are welcome!

欢迎您的评论和建议!

Please let me know what you think?

欢迎您的评论和建议!

Do you have any idea about this?

对于这个您有什么建议吗?

It would be nice if you could provide a bit more information on the user’s behavior.

您若是能够就用户行为方面提供更多的信息就太感激了!

At your convenience, I would really appreciate you looking into this matter/iue.

如果可以,我希望你能负责这件事情。

4.Give feedback 意见反馈

Please see comments below.

请看下面的评论。

My answers are in blue below.

我的回答已标蓝。

I add some comments to the document for your reference.

5.Attachment 附件

I enclose the evaluation report for your reference.

我附加了评估报告供您阅读。

Attached please find today’s meeting notes.

今天的会议记录在附件里。

Attach is the design document, please review it.

设计文档在附件里,请评阅。

For other known iues related to individual features, please see attached release notes.

其他个人特征方面的信息请见附件。

6.Point listing 列表

Today we would like to finish following tasks by the end of today:1…….2…….

今天我们要完成的任务:1…….2…….

Some known iues in this release:1…….2…….

声明中涉及的一些问题:1…….2…….

Our team here reviewed the newest SCM policy and has following concerns:1…….2…….

我们阅读了最新的供应链管理政策,做出如下考虑:1…….2…….

Here are some more questions/iues for your team:1…….2…….

以下是对你们团队的一些问题:1…….2…….

The current status is as following: 1……

2……

目前数据如下: 1……

2……

Some items need your attention:1…….2…….

以下方面需提请注意:1…….2…….

7.Raise question 提出问题

I have some questions about the report XX-XXX

我对XX-XXX报告有一些疑问。

For the aignment ABC, I have the following questions:…

就ABC协议,我有以下几个问题:……

8.Proposal 提议

For the next step of platform implementation, I am proposing…

关于平台启动的下一步计划,我有一个提议……

I suggest we can have a weekly project meeting over the phone call in the near future.

我建议我们就一周项目开一个电话会议。

Achievo team suggest to adopt option A to solve outstanding iue……

Achievo团队建议应对突出问题采用A办法。

9.Thanks note 感谢信

Thank you so much for the cooperation感谢你的合作!

Thanks for the information

谢谢您提供的信息!

I really appreciate the effort you all made for this sudden and tight project.

对如此紧急的项目您做出的努力我表示十分感谢。

Thank you for your attention!

Thanks to your attention!

谢谢关心!

Your kind aistance on this are very much appreciated.

我们对您的协助表示感谢。

Really appreciate your help!

非常感谢您的帮助!

10.Apology 道歉

I sincerely apologize for this misunderstanding!

对造成的误解我真诚道歉!

I apologize for the late asking but we want to make sure the correctne of our implementation ASAP.

很抱歉现在才进行询问,但是我们需要尽快核实执行信息。

BTW ＝ By the way 顺便问一下

IAE = In any event 不管怎样，在任何活动中

IMO = In my opinion 我认为，以我的观点

IMHO = In my humble opinion 我的意见是（比较谦虚）

IOW = In other words 换句话说

FYI = For your information 给你参考的信息

OTOH = On the other hand 另一方面

PS = Post scriptum 拉丁语，当在文章末尾加上一个特别的句子时实用，通常表示：“特别提示”“请注意”等

ASAP = As soon as poible 尽快

WRT = With respect to 至于，关于

第14篇：Email书写格式

电子邮件书写的格式

一、收件人

 仔细确认收件人地址是否正确，以免错发邮件

 Cc（抄送）人数降至最低，避免造成不必要的垃圾邮件  Cc（抄送）功能：让相关人员参考，如团队中其他人员；让相关人员知晓，如您的直接主管等

二、主题

 邮件必须要有主题，主题是邮件的“身份标识”。  主题应该简单，明确且具描述性，或是与内容相关的主旨大意概括邮件内容，使收件人只要看到主题就知道邮件的内容。（一般不超过35字）

三、正文

正文内容简洁、美观、易懂，力求简明扼要，并求沟通效益。

 称谓+礼貌用语 如：***（名字）您好！

***经理（名字+职位），您好！ ***先生（女士），您好！

 内容

字体：一般选择宋体、黑体；

字号：可事先设臵文字大小，一般选择:10—12号字；

正文内容编排原则： 要事第一， 结论在前，分析在后，使用收信人容易接受的口吻陈述内容；

 电子邮件内容，附件说明；

 结尾套语：如祝您顺利！工作愉快！致礼！等。

四、签名

签名主要包括：部门（职务）、公司、地址、电话、传真、E-Mail等书写时应将内容归类，一般不超过5行，对于电话号码、手机号码等较长的数字间应加停顿。

签字文字应选择与正文文字匹配，简体中文或者英文，字体应比正文字体小一些。

五、附件

要上传附件的文件文档：

 附件体积不能太大。如无特殊情况，附件体积尽可能控制在5M以内，大于这个数字的，通过FTP或者是网络空间传送。

 附件最好都打一下包，因为某些邮件收发程序和防火墙、病毒监控软件甚至你的邮件服务器会拒收带有可能包含破坏性代码的exe，doc，jpg，js，scr等等格式的附件。

 所发送的附件根据重要等级选择是否需要加密，发给客户的重要信息一定要加密，密码必须在6位以上，且必须是大小写字母，数字，特殊字符组合。密码不可以写在邮件中，可以通过其他方式（如电话）通知客户。

六、发送前的注意事项

电子邮件发送前应仔细检查收件人，抄送人，主题，所添加的附件等是否正确无误，正文内容是否清晰合理，标点符号是否遗漏等，如果客户端有多个电子信箱，还要确认所使用的的邮件服务器是否正确，不要混淆了内部信箱和外部信箱。

七、回复邮件

忽视或去除他人给自己的电子邮件而不回复者，都是不好的网际行为，因为发信人通常会焦虑地等待回信，甚或怀疑信件是否到达了该去的地方?如果收信者能从信件内容看出正确的收信者，应迅速转送出去。若无法辨认，也应即刻回复发信人并简单解释传送的错误。直接回复对方发来的邮件时，称号和署名也是必要的。适应角色转变，扎实

开展团的工作

———共青团铁东区委书记的述职报告

2011年是适应角色转变、思想进一步成熟的一年。这一年，自己能够坚持正确的政治方向，紧紧围绕党的中心，立足本职岗位，较好地完成本线的工作任务。自己政治觉悟、理论水平、思想素质、工作作风等各方面有了明显的进步和提高。总的来说，收获很大，感触颇深。

一、以德为先，进一步提升个人思想素质

过去的一年，我以一个共产党员的标准，以一个团干部的标准严格要求自己，在个人的道德修养、党性锻炼、思想素质上有了很大的进步。一是道德修养进一步提高。作为一个团干部，我的一言一行、我的自身形象将直接影响到团委各成员，甚至更广大的青少年。因此，在日常的工作和生活中，我每时每刻提醒自己，从小事做起，注重细节问题，做到干净做人、公正做事，以平常心看待自己的工作，要求自己在工作中诚实、守信、廉洁、自律，起好表率作用。二是党性锻炼得到不断加强。不断加强自己的党性锻炼，我严格按照《党章》和《中国共产党党员纪律处分条例》来要求和约束自己的行为，牢记党的宗旨，在团的工作中，以广大青少年的权益为出发点，务求时效。三是政治思想素质不断提高。一年来，我继续加强学习，积极参加理论中心组学习，经常自发利用休息时间学习，积极参加团省委组织赴井冈山革命传统与理想信念教育专题培训班、区委区政府组织赴清华大学县域经济培训班，通过“看、听、学、思”，进一步加深了对马列主义、毛泽东思想、邓小平理论、“三个代表”重要思想的理解，进一步系统掌握了党在农村的路线、方针、政策以及对共青团工作的要求。特别是党的十七届六中全会以来，我通过学习原文、听专家讲课等，开拓了思想新境界，政治思想素质有了新的飞跃。

二、以能为先，进一步加强组织工作能力

在上级领导的信任和支持下，我本人也自加压力，抓住一切机会学习，注重与同事、与兄弟单位团委书记的交流，虚心请教，不耻下问，使各项工作都有序地开展。一是工作的统筹安排能力不断加强。我尽量做到工作提前一步，有计划、有安排、有预见性，保持思路清晰和决策的科学，力求操作有序，顺利开展。二是工作的协调能力不断加强。在工作中，我注重与上级的及时衔接、汇报，同时也注重与基层的交流沟通，听取多方意见和建议，从大局出发，对上做好配合，对下做好团结。三是有创新地开展工作。在工作中，我注重不断创新，使工作保持生机，使管理不断趋向人性化、合理化。

三、以勤为先，进一步提高团的业务水平

担任团委书记以来，认真了解情况、掌握知识，积极向团委领导、向前任书记学习、请教，了解团情、团史，努力掌握团的基本运作方式程序，便于更好地开展工作。加强沟通了解，增加感情，深入基层，了解基层团组织和团员青年的有关情况，以“活动”来强化自己的知识和水平。一年来，我立足以活动来促使自己尽快适应角色，迎接挑战。今年五四，团区委以全区人居环境整治为依托，以“五四火炬传承九十二载生生不息，铁东青年投入人居环境立志强区”为引领，积极开展了“共青团路，红领巾街”，“铁东青年林”等一系列活动。在活动中，增长了知识，深化了理解，使自己对团务工作有了全面的、系统的提高，为今后更好地提高团的业务水平打下了坚实的基础。

四、以绩为先，进一步完善团的组织建设

把《关于进一步深化“党建带团建”工作的实施意见》落到实处，把党的要求贯彻落实到团的建设中去，使团的建设纳入党的建设的总体规划。依托党建，从政策层面来解决和落实基层团组织存在的问题和困难。一是基层团干部的待遇问题。积极争取党组织在团干部配备上的重视和支持，基层团干“转业”得到了很好的安排（叶赫的荣威，住建局遇良，卫生局王国宴等）；二是解决好基层团组织活动的经费问题。积极争取专项，今年为每个乡镇街道从团省委争取经费三千元，共计三万六千元；三是团的基层组织格局创新工作。按照“1＋4＋N”模式，通过换届调整选配了大批乡镇（街道）团干部，变原有的“团干部兼职”模式为现在的“兼职团干部”模式，提升了基层团组织的凝聚力和战斗力。此次工作得到了团市委的充分认可，2011年四平市组织部班工作会议在我区召开。

以服务青年需求为目的，从单一组织青年开展活动转到生产环节，开展就业培训、创业交流、贫富结对；以服务党政中心为目的，发挥团组织自身优势，引导青年树立市场意识和投资意识，强化科技意识和参与意识，投身知识化、信息化和现代化、文明创建、环境整治、植绿护绿、社会治安等活动，把党政思路实践好。突出做好当前新兴的农村、社区和非公经济组织建团工作，延长团的工作手臂，丰富团的组织形式。先后与农联社、吉林银行等多家金融机构积极协调，为青年创业就业提供帮扶支持。特别是吉林银行的“吉青时代”小额贷款项目更得到团省委的无偿贴息。

五、以廉为先，进一步保持清正廉明形象

作为新任职的年轻干部、党员干部，我既感受到了组织的信任与关怀，同时也感受到了责任重大。我区在党委和政府的带领下，励精图治、奋发图强，取得了辉煌的成绩。越是这种时候，就越需要我们这些干部保持清醒的头脑，保持共产党员的先进本色。深知，作为一级干部，应该努力做到“清正廉洁”。古人说“物必自腐而虫生”，腐败现象表现上看来是经济问题、道德问题，但深层次的原因却是理想信念出了问题。要不断加强实践锻炼，要结合党的历史经验、改革开放和社会主义建设的实践以及自己的工作和思想实际，来刻苦磨炼自己。勇于剖析自己，积极开展自我批评，净化自己的灵魂。不断增强拒腐防变意识。在思想上、在行动上、生活中争作表率。在团区委开展“争做勤廉表率，竭诚服务青年”主题教育,召开机关党风廉政建设宣传教育活动动员会，全面启动党风廉政建设宣教活动。按照学习贯彻区委、区纪委关于党风廉政建设和反腐败工作的部署和要求，学习党的十七届六中精神，强化组织领导，制定工作计划。我们根据2011年党风廉政建设责任制考评要求，为了做好党风廉政建设和反腐败工作，成立了团区委党风廉政建设领导小组，并由我任组长。按照“一岗双责”的责任要求，明确了单位正职领导作为第一责任人，每年约谈团干部一次，就有关廉洁从政个人“不准”和“禁止”行为适时对所管的团干部进行廉政谈话。

在2012年即将到来之际，共青团区委迎来组织部考核组，对共青团区委一年来的工作进的实地测评，感谢组织的帮助与关怀，今后我们更要自觉地接受组织的监督与考核。铁东区的发展已经取得了令人瞩目的成就，而今又开始了新的征途。广大青年有幸成为亲历者，成为追随者，同时我们也是共享发展成果的受益者。我们应该心怀感恩，心存畏惧，“做一个组织和群众信赖的人，做一个同事和朋友敬重的人，做一个亲属子女可以引以为荣的人，做一个回顾人生能够问心无愧的人”。我们要牢记党的宗旨，全面贯彻党的方针路线，高举中国特色社会主义伟大旗臶，弘扬“攻坚克难、求富图强”的四平精神，坚定不移的实施 “五区”战略的发展规划，为建设富裕和谐新铁东的伟大目标而不懈奋斗。

第15篇：Email列表实验

网络营销专项实验 ―― Email列表实验

1、【实验目的】

认识和了解许可Email营销在目标用户定位、增强顾客关系、提高品牌忠诚度等方面的意义。

2、【实验任务】

(1)掌握邮件列表服务器的配置，邮件列表的形成、管理和邮件内容的制作、发布。对目标用户进行定位并发送订阅电子邮件。

(2)模拟顾客通过电子邮件参与到网络营销的流程中来最终达成销售的目的。

3、【知识准备】

1、许可Email营销的基本原理

2、Email营销的基本形式

3、开展Email营销的基础条件

4、获取内部列表用户资源的方法

5、邮件列表的内容策略

6、内部列表Email营销策略

7、外部列表Email营销策略

4、【实验环境】

连通Internet的网络环境

服务器（Windows2000 Server+SP4,SQL Server 2000+sp3,j2sdk1.1.4） 学生客户端：windows操作系统 浏览器IE6.0以上版本 博星卓越网络营销教学实验系统高级版V2.0

5、【实验步骤】

(1) 在IE浏览器地址栏中输入http://：8888/Marketing

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(2) 输入用户名和密码（需要学生注册，教师端进行激活），选择登录角色“学生”，点击“登录系统”。

(3) 选择“网络营销专项实验”点击“Email列表”

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(4) 在邮件列表子系统首页，点击“后台管理”进入邮件系统管理页面

(5) 点击“系统配置”，进入系统配置页面

(6) 点击“重新配置”，配置系统信息。

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(7) “服务器的IP地址”和“应用程序的路径”系统会自动获取，不需要手动修改，只需要填写“订阅信息”的内容，点击“确认修改”。

(8) 系统会提示“配置成功”，如果提示“配置失败”，请重新配置。点击“确定”回到系统管理首页。

(9) 点击“邮箱设置”，配置邮件发送和接收地址，点击“添加新邮箱”。

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(10) 填写详细的邮箱信息，点击“确定添加”

注意：必须是真实的邮箱地址，建议使用sina的邮箱。

（11）提示成功后返回，可以添加用户兴趣库。

（12）选择邮件应用模板，在发送HTML邮件时可以使用。选择好以后点击“保存配置”，当然也可以不应用模板，直接编辑HTML邮件。

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（13）点击“返回首页”，开始订阅邮件。

（14）输入需要订阅的邮件地址，选择感兴趣的主题，点击“订阅”

（15）系统提示订阅成功。

注：如果没有此页面提示，请检查服务器smtp25端口是否开放。或者查询邮箱所属服务器是否屏蔽了此服务，如果是请使用sina的邮箱。

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（16）打开订阅的邮箱，点击“确认订阅链接”会跳转到设置的主页

注：如果没有跳转到主页，请检查第（7）步邮件系统配置是否正确。 （17）点击“订阅地址管理”，查看刚才订阅的邮件地址，点击产看“用户兴趣列表”详细信息

（18）备份订阅邮件地址，在系统崩溃后也可以及时恢复数据

（19）导入邮件地址，注意：文件为文本格式，邮件地址必须“[”开头、“]”结尾、“,”号分隔 例:[1@aa.cc,2@bb.ee,3@ff.gg]

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（20）发送邮件，选择邮件方式，撰写邮件内容

(21)选择收件邮箱，可以根据兴趣爱好筛选，也可以全部发送。选择好以后点击“提交”

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（22）选择好邮箱以后，点击“现在发送”，系统会提示“发送成功”

（23）登录邮箱查看刚才发送的邮件

（24）查看邮件发送报告，统计邮件的发送情况

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（25）邮件列表分析，为Email营销分析提供了详细的数据支持。

6、【讨论与思考】

(1)电子邮件作为营销中最主要的沟通工具它所发挥的作用是什么？

(2)你能书写出吸引顾客的电子邮件吗？怎样树立品牌形象及增强顾客关系？

7、【实验报告】

（1）打开“我的实验报告”，选择“实验报告制作”

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（2）

考”，撰写实验报告并提交。

根据老师设置的“讨论与思

8、【实验评测与考核】

（建议本节实验课满分为10分）

按照实验要求，检查学生是否完成实验前的准备（3分）邮件服务器的配置（2分）发送出符合要求的电子邮件（2分）模拟顾客参与营销过程并达成交易（3分）

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第16篇：商务英语Email句子

65个商务邮件常用语 (中英对照）

1.If you’re any questions please let me know.

如有任何问题，请告诉我。

2.Please refer tentative schedule as follow:

请参照下面的暂定计划。

3.Please recheck your record and advise if you find any differences.

如果你发现任何差异，请重新检查你的记录和建议。

4.We are following your instruction on the basis of your confirmation.

我们在您确认的基础上按您的指示行事。

5.Hare are you doing?

还好吧？

6.Thanks in advance and best regards.

在此先感谢和最诚挚的问候。 7.Looking forward seeing you soon.

期待很快见到你。

8.If there is anything else I can help, please let me know.

如果有什么我可以帮助的，请让我知道。 9.Here’s why:

原因如下

10.Please review, and let’s discu how we should move forward.

请检讨，并让我们一起讨论我们应该怎样继续。

11.We would like to lock up this busine.

我们想锁定这笔生意。

12.Once you respond to the above questions, we will decide which option we would like to pursue.

你们对上述问题回复后，我们会立即决定我们会选择哪个方案。

13.Thanks for your understanding.

谢谢您的谅解。

14.Also please let me know if you need any other information?

另外，你们还需要其他信息吗？

15.Will get back to you ASAP.

会尽快回复你！ 16.Let’s discu this then.

到时我们讨论下这个问题。

17.Please review the below email our US office and advise.

请查看以下我们US办公室发的E-mail并进行回复。 18.Noted and understand all below.

注意到并理解所有下文。

19.Please review and advise us with any questions.

请审查并提出建议我们的任何问题。

20.Let’s give it a try to make it happen…It is for a good cause.

让我们试试吧…这是值得支持的。

21.There are a lots of lose ends now…How once you going to execute this?

现在有很多问题，我们怎样处理。 22.As I explained over the phone，today.

如同我今天在电话中解释的那样

23.Since we will have one chance only.

既然我们只要一个选择。 24.Please note and proceed as is.

请注意，并按现况继续。

25.Please see the reply below in red.

请看如下红色的回复。

26.Please check at your side and comment.

请你们那边检讨一下并回复。

27.Noted and understand all below, see reply in bold black.

注意并理解下面的所有内容，见黑色粗体回复。

28.Please forward to JACK for comment and corrective action.

评价和纠正措施提供给JACK。

29.This is good news, You did a really good job!

这是一个好消息，你做的很好！

30.Noted all below and attached files with thanks.Here is the summary of our findings: 指出下面和附件，谢谢。以下是我们的结果总结。 31.Looking forward to hearing back from you tomorrow.

希望明天能收到你的回复。

32.Please advise us with your comments.

请把你的看法告诉我们。 33.Please advise 请回复。

34.Noted all below with thanks, see reply in red.

指出，所有下面的感谢，看到红色的答复。 35.Sorry for confusion.

抱歉很混乱。

36.We will let you know its result soon.

我们会尽快让你知道它的结果。 37.Any updates on this request?

关于这个问题有什么新的消息吗？

38.We reviewed (it) and have the following comments:

我们回顾了并有了一下评论。 39.As we understand,

按照我们的理解

40.Please review with Jack and advise.

请与JACK讨论和商量。

41.Please see corrections in green below.

请看如下绿色修正内容。

42.Can you call me at my cell phone number(+86-137 ****-****) 43.FYI=just for your reference/information… 供参考

44.To sum up… 总结如下…

45.Please discu the above schedule and let us know the results 请检讨以上计划并把结果告诉我们

46.Please review and advise with any comment 请检讨，如果有意见请回复

47.This is most/very important.

48.Noted and thanks for reminding. 知道了，谢谢提醒。

49.Please see the attached pictures first 请先看附件的照片 50.Please see the attached technical data. 请看附件的技术数据

51.Noted below with thanks.

52.Please review and advise 请检讨并回复

53.Noted all below with thanks!

54.Please review and confirm by reply/return.请 检讨并回复确认

55.Please note and (proceed) accordingly 请相应照办

56.so,we would like to proceed as follows 所以，我们想按下列计划进行

57.Please confirm you understand. 请确认你能理解

58.Based on this information, I need the following to happen: 基于这一点，我需要以下事情能做到

59.This is a very urgent matter-please make sure the above happens.这是非常急迫的事情--请确认以上能做到

60.Thank you very much for you aistance(支持）

61.This is good news-thanks for the help with regards to this matter 62.Please comment.请评价

63.Thanks and best regards, 64.缩写

LPG=液化气

LNG=液化天然气

Rgds=regards

IMT=同时

BP=商业计划

MOQ=最小的订购批量

IM=网络会议

MCU=掩膜

P.S.=附言

pls=please

ASAP=尽快 65.As discued before,如我们之前讨论的

英文商务邮件必懂句型

1.Initiate a meeting 发起会议

I would like to hold a meeting in the afternoon about our development planning for the project A。

今天下午我建议我们就A项目的发展计划开会讨论一下。

I suggest we have a call tonight at 9:30pm (China Time) with you and Brown.Please let me know if the time is okay for you and Ben。

我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空？

We’d like to have the meeting on Thu Oct 30.Same time。

十月三十号(周四)，老时间，开会。

Let’s make a meeting next Monday at 5:30 PM SLC time。

下周一盐湖城时区下午五点半开会。

I want to talk to you over the phone regarding iues about report development and the XX project。

我想跟你电话讨论下报告进展和XXX项目的情况。

2.Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议

Shall you have any problem acceing the folders, please let me knows。

如果存取文件有任何问题请和我联系。

Thank you and look forward to having your opinion on the estimation and schedule。

谢谢你，希望能听到更多你对评估和日程计划的建议。

Look forward to your feedbacks and suggestions soon。

期待您的反馈建议！

What is your opinion on the schedule and next steps we proposed?

你对计划方面有什么想法？下一步我们应该怎么做？

What do you think about this?

这个你怎么想？

Feel free to give your comments。

请随意提出您的建议。

Any question, please don’t hesitate to let me know。

有任何问题，欢迎和我们联系。

Any question, please let me know。

有任何问题，欢迎和我们联系。

Please contact me if you have any questions。

有任何问题，欢迎和我们联系。

Your comments and suggestions are welcome!

欢迎您的评论和建议！

Please let me know what you think?

欢迎您的评论和建议！

Do you have any idea about this?

对于这个您有什么建议吗？

It would be nice if you could provide a bit more information on the user’s behavior。

您若是能够就用户行为方面提供更多的信息就太感激了！

At your convenience, I would really appreciate you looking into this matter/iue。

如果可以，我希望你能负责这件事情。

3.Give feedback 意见反馈

Please see comments below。

请看下面的评论。

My answers are in blue below。

我的回答已标蓝。

I add some comments to the document for your reference。

我就文档添加了一些备注，仅供参考。

4.Attachment 附件

I enclose the evaluation report for your reference。

我附加了评估报告供您阅读。

Please check the attached file for today’s meeting notes。

今天的会议记录在附件里查收。

The attachment is the design document, please review it。

设计文档在附件里，请评阅。

For other known iues related to individual features, please see attached release notes。

其他个人特征方面的信息请见附件。

5.Point listing 列表

Today we would like to finish following tasks by the end of today: 1…….2……。

今天我们要完成的任务：1…….2……。

Some known iues in this release: 1…….2……。

声明中涉及的一些问题：1…….2……。

Our team here reviewed the newest SCM policy and has following concerns: 1…….2……。

我们阅读了最新的供应链管理政策，做出如下考虑：1…….2……。

Here are some more questions/iues for your team: 1…….2……。

以下是对你们团队的一些问题：1…….2……。

The current status is as following: 1……2……

目前数据如下：1……2……

Some items need your attention: 1…….2……。

以下方面需提请注意：1…….2……。

6.Raise question 提出问题

I have some questions about the report XX-XXX

我对XX-XXX报告有一些疑问。

For the aignment ABC, I have the following questions: …

就ABC协议，我有以下几个问题：……

7.Proposal 提议

For the next step of platform implementation, I am proposing…

关于平台启动的下一步计划，我有一个提议……

I suggest we can have a weekly project meeting over the phone call in the near future。

我建议我们就一周项目开一个电话会议。

Achievo team suggest to adopt option A to solve outstanding iue…

Achievo团队建议应对突出问题采用A办法。

8.Thanks note 感谢信

Thank you so much for the cooperation。

感谢你的合作！

I really appreciate the effort you all made for this sudden and tight project。

对如此紧急的项目您做出的努力我表示十分感谢。

Thanks for your attention! 谢谢关心！

Your kind aistance on this are very much appreciated。

我们对您的协助表示感谢。

Really appreciate your help! 非常感谢您的帮助！

9.Apology 道歉

I sincerely apologize for this misunderstanding!

对造成的误解我真诚道歉！

I apologize for the late asking but we want to make sure the correctne of our implementation ASAP。

很抱歉现在才进行询问，但是我们需要尽快核实执行信息。

邮件范文

1.Dear Mr./Ms,

Mr.John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m.about the opening of a sample room there.Please let

us know if the time is convenient for you.If not, what time you would suggest.

Yours faithfully,

尊敬的先生/小姐

我们的总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于六月3日下午2：00点拜访您。

请告知这个时间对您是否方便。如不方便，请建议具体时间。

您诚挚的

Dear Mr./ Ms,

Thank you for your letter informing us of Mr.Green\'s visit during June 2-7.Unfortunately, Mr.Edwards, our manager, is now in Cairo and will not be back until the second half of June.He would, however, be pleased to see Mr.Green any time after his return.

We look forward to hearing from you.

Yours faithfully,

尊敬的先生/小姐

谢谢来函告知我方六月2-7日格林先生的来访。不巧，我们的总经理艾得华先生现正在巴黎，到六月中旬才能回来。但他回来后愿意在任何时间会见格林先生。

希望收到您的来信。

您诚挚的

2.Dear Mr/Ms,

I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday, (October 5-9).I should like to call on you to discu our new monitor.Would 0930 hours on Tuesday, October 6 be convenient?

I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a meage will reach me.If the day is not convenient, will you please suggest another.

Yours faithfully

尊敬的先生/小姐

我是达拉斯W/P电子公司的代表，将于下周一到周五（10月5-9日）住留昆明。我乐于请您商讨我们新的显示器。星期二即10月6日上午09：30是否方便？

从周二，即9月29日，我将住在北京的长城宾馆，直到周六，即10月4日，在那会有通知给我。如商讨日期不方便，请另外建议。

Dear Mr/Ms,

Thank you for your letter of September 26.We shall be very pleased to see you and discu your new monitor, but October 6 is not suitable.We will be happy to meet with you at 9:30 a.m.on Wednesday, October 7, if the time is convenient for you.

We look forward to meeting you.

Yours faithfully

尊敬的先生/小姐

我们将很高兴与您会面并与您商谈新的显示器，但10月6日不太合适。如方便的话，我们愿在10月7日与您会面。

期待与您见面。

您诚挚的

3.Dear Mr./ Ms,

I am at present in Hamburg visiting the harbour with a view to making known our new type of container for use in Europe.

I shall be in Antwerp on Wednesday, 4th June, and should like to call on you at 2.00 p.m.on that day.

If I do not hear from you to the contrary, I shall aume that it will be convenient for me to call at that time.

Yours faithfully

尊敬的先生/小姐

我现正在汉堡参观港口，以让欧洲了解并使用我们的新型集装箱。

星期三即六月4日，我将到安特卫普，我会于当天下午2：00打电话给你。

对此约定如不来信，我将认为于这个时间打电话是方便的。

您诚挚的

4.Dear Mr./ Ms,

Mr.Jack Baron, our personnel director, has asked me to acknowledge your application for the post of accountant and to ask you to come to see him on Friday afternoon, 5th July, at half past two.

I will appreciate your letting me know whether you will be able to come.

Yours faithfully

尊敬的先生/小姐

杰克巴伦先生，我们的人事主任，让我向你申请会计职位表示感谢，并请你于7月5日星期五的下午两点半来见他。

是否能来，请告知，多谢。

您诚挚的

Dear Mr./ Ms,

Thank you for your letter of yesterday inviting me to come for an interview on Friday afternoon, 5th July, at 2:30.I shall be happy to be there as requested and will bring my diploma and other papers with me.

Yours faithfully

尊敬的先生/小姐

谢谢昨日来信通知我面试，我将于要求的7月5日，周五下午两点半到达，并带去我的证书及其它书面材料。

你诚挚的

英文邮件常用语集

附件是……，请参阅。

Please kindly find the attached …… Attached please kindly find the …… Attached you will find……,

我已经收到您的邮件。

I have received your email (yesterday/last week/this morning……).Your email has been received.

非常感谢您的回信。

Thanks very much for your early reply.Thank you for your email.

Enclosed is the ……, please kindly find it.

我明白您的意思。

I know what you mean.

I understand what you mean.

我不太明白您的意思。

Got it.（*非常口语化，适合于关系很熟悉的同事朋友之间。）

I do not quite understand what you meant.

您能具体解释一下么？您能再说的清楚一点么？ Could you please put it in a clearer way? Could you please explain it in detail? Could you please further explain it?

如有问题，请随时和我联系。

Contact me if you have any problem. Call me if you have any problem.

如有建议，请指出。

I have some problem understanding what you meant.

What do you mean exactly by saying……？

If there is any uncertainty, feel free to contact me.

Please let me know if anything needs to be improved.Your advice/suggestion will be greatly appreciated.

我会进一步修改/检查的。 I will further modify it.

一旦确认，我会立刻/第一时间通知您的。

Once confirmed, I will let you know immediately. 快）

I will further check it.

Once confirmed, I will notice you ASAP.（*ASAP=as soon as poible 尽

希望尽快得到您的回复。

I’m looking forward to your early reply.

Your promote reply will be greatly appreciated. Your early reply will be highly appreciated.

谢谢。

Thanks a lot.

Thank you very much.

Many thanks.（*用于关系熟悉的同事朋友间。）

希望您一切都好/万事如意。

I hope everything goes well with you.

I wish you all the best.

第17篇：Email书写格式

电子邮件书写的格式

一、收件人

 仔细确认收件人地址是否正确，以免错发邮件

 Cc（抄送）人数降至最低，避免造成不必要的垃圾邮件  Cc（抄送）功能：让相关人员参考，如团队中其他人员；让相关人员知晓，如您的直接主管等

二、主题

 邮件必须要有主题，主题是邮件的“身份标识”。  主题应该简单，明确且具描述性，或是与内容相关的主旨大意概括邮件内容，使收件人只要看到主题就知道邮件的内容。（一般不超过35字）

三、正文

正文内容简洁、美观、易懂，力求简明扼要，并求沟通效益。

 称谓+礼貌用语如：***（名字）您好！

***经理（名字+职位），您好！

***先生（女士），您好！

 内容

字体：一般选择宋体、黑体；

字号：可事先设臵文字大小，一般选择:10—12号字；正文内容编排原则：

要事第一， 结论在前，分析在后，使用收信人容易接受的口吻陈述内容；

 电子邮件内容，附件说明；

 结尾套语：如祝您顺利！工作愉快！致礼！等。

四、签名

签名主要包括：部门（职务）、公司、地址、电话、传真、E-Mail等书写时应将内容归类，一般不超过5行，对于电话号码、手机号码等较长的数字间应加停顿。

签字文字应选择与正文文字匹配，简体中文或者英文，字体应比正文字体小一些。

五、附件

要上传附件的文件文档：  附件体积不能太大。如无特殊情况，附件体积尽可能控制在5M以内，大于这个数字的，通过FTP或者是网络空间传送。

 附件最好都打一下包，因为某些邮件收发程序和防火墙、病毒监控软件甚至你的邮件服务器会拒收带有可能包含破坏性代码的exe，doc，jpg，js，scr等等格式的附件。

 所发送的附件根据重要等级选择是否需要加密，发给客户的重要信息一定要加密，密码必须在6位以上，且必

须是大小写字母，数字，特殊字符组合。密码不可以写在邮件中，可以通过其他方式（如电话）通知客户。

六、发送前的注意事项

电子邮件发送前应仔细检查收件人，抄送人，主题，所添加的附件等是否正确无误，正文内容是否清晰合理，标点符号是否遗漏等，如果客户端有多个电子信箱，还要确认所使用的的邮件服务器是否正确，不要混淆了内部信箱和外部信箱。

七、回复邮件

忽视或去除他人给自己的电子邮件而不回复者，都是不好的网际行为，因为发信人通常会焦虑地等待回信，甚或怀疑信件是否到达了该去的地方?如果收信者能从信件内容看出正确的收信者，应迅速转送出去。若无法辨认，也应即刻回复发信人并简单解释传送的错误。直接回复对方发来的邮件时，称号和署名也是必要的。

第18篇：EMAIL简历注意事项

随着网络技术的发展，因特网已经成为人们寻找工作的一个重要工具，通过EMAIL发送简历也越来越多见。

那么，用EMAIL发送简历时需要注意哪些事项呢？

1、某些计算机的屏幕只能阅读每行30个汉字的文章，所以，应把你的简历行宽设为30个汉字；

2、如果你的简历中使用了项目符号（bullet），将其替换为\"*\"或者\"-\"；

3、需要空白处，不要用Tab键，而用空格键。使用回车分隔不同的工作职位和段落；

4、将文件存为ASCII纯文本格式，目前几乎所有的字处理软件都可以支持此种格式；

5、将修改过的简历以不同的文件名存盘，避免覆盖原始文件；

6、发送时，打开ASCII文本，拷贝全部内容，然后粘贴到EMAIL中。完成后，可以发送一份回自己的信箱，查看效果如何；

通过EMAIL发送的简历不如打印装订的简历一样有吸引力，但在网络的环境下它非常富有效率。而且无论是通过EAMIL发送还是输入在线数据库，这样的电子版简历也有利于树立你熟悉计算机及网络技术的专业形象。 请点此将本文推荐给你的好友!

第19篇：Email电子邮件营销方案

Email电子邮件营销方案

电子邮件营销（也称为Email营销或者EDM）广泛应用于新客户的获取、客户价值的提升、客户忠诚度的维护等客户生命周期的各个阶段，可以发送促销信息、销售目录、新闻列表、市场调查、市场推广活动信息等。

根据《中国互联网络发展状况统计报告》，在用户经常使用的网络服务中，电子邮箱以92.6%的比例高居榜首，可以预见Email营销前景可观。但很多企业对于电子邮件营销的理解往往停留为简单的“名单+发送”，没有对邮箱地址进行分类，没有对邮件内容和主题进行统一规划，也没有采集营销数据和深度挖掘数据，等等。

那么企业如何实施有效的电子邮件营销呢？

一、建立邮件列表数据库

 公司积累的客户资料：包括通过公司网站注册、邮件列表订阅、线下业务往来，等。

 数据库租赁：市场上有不少开展这项业务的数据租赁公司，也可以和相关网站合作，选定几家与自身目标客户重合度高的，在业内有一定知名度的咨询网站，他们往往有着大量的用户数据资源。

 采用特定程序，在网络上爬取邮箱地址：这种方法几乎无成本投入，然效果也是最差的，因为无法界定爬取来的数据的有效性和真实性。

企业应当树立起构建企业用户数据库的理念，争取让第一种来源的数据资源加大在邮件列表库中的比重，并逐渐丰富完善用户行为以及喜好的营销数据库。由于邮件列表数据库具有高度的目标针对性及忠诚度，这决定了邮件列表是企业最珍贵的无形资产之一。

二、明确Email营销目的

Email营销的目的要与企业的营销战略一致。在开展邮件营销活动前，考虑前后活动之间的关系。是为了推广品牌形象，还是具体的产品和服务，还是维护客户关系，还是拓展新客户？这是一个相对独立的邮件营销活动？或者是一个长期网络营销活动的一个组成部分？定义好活动的目的性，为整体网络营销提供有力的保障。

并且需要为此次Emai营销制定合理的营销指标：如点击转化率是多少？ ROI 是多少？此次活动在整体市场活动中的期望效果？

三、选取Email营销平台

 专业级的邮件平台（数据营销）公司：设有专业的邮件发送平台，发送速度快，可以实现每小时几千封到几十万封的发送速度。同时与主要的邮件服务提供商（ISP）签订协议，对于此平台来的邮件予以放行，所以，通过这类平台发送的邮件，到达率可以保持比较高的水平。

 小型邮件发送公司：主要集中在本土EDM服务商。他们往往拥有几台服务器，几个IP地址，几个人，靠着这几台服务器大量发送邮件。这种公司发送邮件的成本非常低廉，往往几百元钱就可

以发送数百万邮件，但很容易导致你的域名和IP被列入黑名单，影响公司业务正常运营。

 网络上流传的邮件群发软件：基本的原理是通过软件，定时批量发送邮件。如果发送邮件频率太频繁，也很容易导致域名和IP被列入黑名单，第三方邮件服务器也可能限制你的发送频率。 后两种EDM营销平台无法实现邮件的个性化定制、很难实现营销效果的监测和分析。当然，大型公司自己可以开发自身Email发送平台和营销数据分析平台，减少邮件列表泄露的风险，但较第一种方式少了与邮件服务商良好公共关系，邮件到达率会有所降低。

四、设计邮件内容

邮件内容的设计遵循AIDA （Attention 注意点, Interest 兴趣点, Desire 期望点, Action 行动点）原理。

 标题：一个好的标题，有助于引起接收者的兴趣，点击打开你的邮件。而不合适的标题，可能导致接收者直接删除邮件。并且邮件标题中出现￥，$，发票等明显带有广告性质特指时，内容时容易触发垃圾邮件过滤器。

 邮件主体：在内容的编排上，要考虑客户体验。页首，预览面板，隐私政策/条款，退订口，版权申明等。这里注意许可式邮件需要有退订功能。另外，营销邮件应该是互动的，客户不仅能够阅读邮件，并且可以通过社交网络按钮推荐给自己的好友。个性化的、触发性的、互动的营销邮件能够在点击率和销售上产生惊人的效果。

 检查邮件HTML是否合乎规范；是否能在图片未显示状态下准确表述邮件信息。

五、实施邮件投放

筛选邮件列表数据库，为活动选择合适的受众群体，提高Email营销的转化率。完善的邮件列表数据库记录了用户的偏好以及行为等指标，通过这些数据挖掘设置，将选定的个人特征选项提交给邮件组，与数据库进行对比，获得符合条件的邮箱用户数。确定投放时间，投放规模，测试，完成投放。在此过程中对邮件营销内容作A/B测试，不断优化邮件投放效果。

六、分析邮件营销效果  到达率：显示邮件已进入用户邮箱的比例，是成功完成最终转化的第一步，是根本性的指标。到达率公式为：实际到达用户收件箱/发送数量 ×100%。如果是用户邮箱不存在以及类似的硬弹回则可以从发送列表中直接移除；如果是邮箱已满等软弹回，那么可以再发送3-4次，始终弹回时再从发送列表中移除。

 打开率：是转化的关键。收件人会在看到一封邮件后，在5秒钟内甚至更少来判断是否立即打开，稍后打开，不打开戒者删除。发件人姓名、发件人邮件地址、标题、上一次收到发件人邮件是主要影响因素。品牌价值和客户认知度这时候会起决定性作用。  点击率：可以通过跟踪用户点击行为来实现。点击率的高低，取决于整体设计风格，活动力度，用户需求，以及邮件着陆页面

的内容和设计等因素。电子邮件的点击率是更为精准的测量Email营销效果的指标。

 转化率：转化是邮件发送的目的。内容型网站，忠实用户是核心价值，把搜索引擎用户转变为忠实用户就是最终目的；SNS网站，注册用户是核心价值，让用户来你平台注册、活动就是最终目的；如果你做电子商务网站，卖东西就是核心价值，把东西卖给顾客就是你要达到的目的。

 ROI：投资回报率是衡量Email营销效果的重要指标。保持ROI在一定范围内，过高或者过低都需要及时调整Email营销方案。 Email营销使营销者可以和顾客建立并保持一对一的关系，能够提高顾客的忠诚度，实现品牌的高效率且精准的传播。随着电子邮件市场逐步规范化，越来越多的企业将意识到Email营销为企业带来的益处。

第20篇：【example】Letter & Email 5.2b

【E】Letter Dear Ms Taylor

Thank you for your letter of March 2.Unfortunately it will not be poible to deliver the artwork by March 20.To complete this job to our normal high standards will require three weeks.We are sure that you will be pleased with the results.

We note from our records that our last invoice has not been paid.We look forward to receiving your payment shortly.

Yours sincerely

【E】Email Dear Sue

Thanks for your email of March 2.I’m sorry, but we can’t deliver the artwork by March 20.We’ll need three weeks for this job, but I’m sure the results will be really good.

I see that you haven’t paid our last invoice yet.It’s going to be difficult to send any more artwork until you pay.Please try and deal with this as soon as poible.

Best wishes

_______________________________________________________________________

【F】Letter

Thank you for your last letter and I apologize for taking so long to reply.With reference to the problems you have been having with your machine, I am afraid that we are unable to accept responsibility.It appears from your description that the manufacturer’s instructions were not followed, and this must be the reason for the fault.

We have checked our files and note that you did not renew your maintenance contract last year.Your guarantee has therefore expired and it will not be poible for you to claim for this repair under the guarantee.

Our Service Department will contact you soon to arrange a suitable time for our engineers to visit.

Please do not hesitate to contact me if you require any further information.

_______________________________________________________________________

【F】Email

Thanks for your email.Sorry I took so long to reply.I’m afraid we cannot accept responsibility for the problems with your machine.It appears that you didn’t follow the manufacturer’s instructions.

We have checked our files and they show that you didn’t renew your maintenance contract last year.Unfortunately this means that you won’t be able to claim for this repair.Our Service Department will contact you soon to arrange a time for our engineers to visit.

Please get in touch again if you need more information._______________________________________________________________________

【G】Letter

Thank you for your recent inquiry about our Italia kitchen tiles.Unfortunately we are temporarily out of stock of these tiles due to very high demand.

We hope to get new supplies in the next few weeks, and I will contact you again as soon as they arrive.In the meantime, I am sending you a copy of our latest brochure, which shows our complete product range.I hope it will be of interest to you.

If you require any further information, please do not hesitate to contact me. _______________________________________________________________________

【G】Email

Thanks for your email about our Italia kitchen tiles.Unfortunately we are temporarily out of stock.We hope to get new supplies in the next few weeks, and I will contact you again as soon as they arrive.In the meantime, I am sending you a copy of our latest brochure.

If you need more information, please contact us again.

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