北京诺富特海润酒店员工手册 Employee Handbook of Novotel Beijing West 目录
Foreword 前言
Miion Satement 企业宗旨
Welcome Meage from the General Manager 总经理欢迎辞
CHAPTER 1. Accor/AAPC Presentation 第一章
雅高集团简介/雅高亚太集团简介 NOVOTEL WORLDWIDE 诺富特简介
NOVOTEL BEIJING WEST 北京诺富特海润酒店简介
CHAPTER 2.Profeionalism at all levels and the Accor values
第二章雅高集团饭店管理的全方位职业化表现及雅高品质 CHAPTER 3.General terms and conditions of employment
第三章北京诺富特海润酒店员工聘用条例 [WB]3.1Recruitment guideline员工聘用指南 3.2Probation period 员工试用期
3.3Working hours,rest days & overtime 工作时间、休息日和超时工作 3.4Basic Salary 基本工资说明 3.5Extra month Salary 年终双薪
3.6Time card & swipe card 考勤卡的使用规定 3.7Attendance 出勤的要求 3.8Staff uniform 员工工作服
3.9Transfer.promotion & demotion 调岗、晋升和降职 3.10Resignation/Termination 辞职/辞退
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 3.11Renewal of employment contract 合同续约
3.12Exclusive service and entire time 限制兼职工作之规定 3.13Change of personal particulars 个人情况变更说明 CHAPTER 4.Employee Benefits
第四章员工福利
4.1Duly meals免费工作餐 4.2Statutory Holidays 法定节假日 4.3The Lady\'s Day妇女节假 4.4Annual Leave 年假 4.5Matrimonial Leave 婚假 4.6Maternity Leave 产假 4.7Compaionate Leave 丧假 4.8Home Leave探亲假 4.9Public Leave公假 4.10Work Injury工伤
4.11Medical Benefits 医疗福利 4.12Hospitalization Leave 住院 4.13Prolonged medical Leave 医疗期 4.14Leave without Pay 事假 4.15Year end Bonus 年终奖 4.16Incentive 奖金 4.17Awards 员工奖励 4.18Training 员工培训
4.19English Allowance 英语津贴 CHAPTER 5.Hotel Rules & Regulations
第五章北京诺富特海润酒店员工必须遵守的各项管理规定 5.1Name Badge 员工工牌管理规定
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 5.2Employee ID card 员工工作证管理规定 5.3Employee entrance & exit 员工通道管理规定 5.4Time card & daily time sheet 员工考勤管理规定 5.5Personal visit 员工接待私人来访的管理规定 5.6Personal calls 员工接打私人电话的管理规定 5.7Smoking 员工在店内吸烟的管理规定 5.8Washroom 员工使用客用洗手间的管理规定 5.9Use of lifts/elevators 员工使用电梯的管理规定 5.10Loitering 员工不允许在店内闲逛的管理规定 5.11Lost & Found items 失物招领
5.12Theft 员工不允许偷窃酒店物品的管理规定
5.13Eating/Drinking 员工不允许在岗上吃东西的管理规定
5.14Drunkenne/under influence of Alcohol 员工不允许在岗上醉酒的管理规定
5.15Personal pager & Handphone 员工配带私人传呼机和手机的管理规定 5.16Confidentiality 员工必须遵守酒店保密制度的管理规定 5.17Health & Safety at work 员工安全工作的管理规定 5.18Types of Misconduct 违纪类别
5.19Structure of Disciplinary Action 纪律处分的结构 5.20General Guidelines 总方针
5.21Grievance procedure 员工进行申诉的程序 CHAPTER 6.Staff Responsibility
第六章员工职责规范
6.1Staff uniform 员工个人工作服的保管和使用 6.2Personal hygiene 员工个人卫生规范 6.3Personal grooming 员工个人仪表仪容规范 6.4Posture 员工个人体态规范 6.5Attitude 员工工作态度要求
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 6.6Cleanline 员工工作环境规范 6.7Punctuality 员工守时准则
6.8Effcient and prompt service 员工工作效率和服务效率的要求 CHAPTER 7.Employee Facilities
第七章员工设施介绍
7.1Staff dining room 员工餐厅
7.2Staff locker & staff locker room 员工更衣柜和更衣室 7.3Staff notice board 员工布告栏 7.4Staff activity area 员工活动区域
CHAPTER 8.Emergencies-what you should do in case of--- 第八章紧急事故处理
一旦遇有紧急事故，您该这样做 8.1Fire火灾
8.2Accident 意外事故
8.3Breakdown of lifts/elevators 电梯故障 Appendix ⅠPersonal Grooming Standard For Male
附录 １员工个人仪表准则(女)
Personal Grooming Standard For Female 员工个人仪表准则(男)
Appendix ⅡEmployee Handbook acceptance 附录 ２.接受《员工手册》协议
FOREWORD 前言
This Employee Handbook is designed to give you an overall insight and 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 understanding of working in NOVOTEL BEIJING WEST.
本员工手册旨在使您对北京诺富特海润酒店有一个全面的认识和了解。
The Management reserves the right to amend any part contained in this handbook.Any amendment should be reviewed and approved by the hotel Labor Union and the Staff Representative Meeting before it can take effect and be implemented.Where any point in this handbook differs from the notices, circulars that the Hotel may iue from time to time, the latter will take precedence.
北京诺富特海润酒店管理层有权对本手册的内容进行修改与调整，并经酒店工会和职代会审议通过后方能生效实行。今后酒店颁布的任何管理条例有与之相驳之处，均以后者为准。
The Chinese version of this handbook will be deemed as the base for implementation, mediation and arbitration.本员工手册以中文文本为今后执行、调解、仲裁的标准和依据。
MISSION STATEMENT 企业宗旨
THE NOVOTEL BEIJING WEST WILL BE RECOGNISED BY ITS GUESTS LOCALLY, DOMESTICALLY AND INTERNATIONALLY AS FIRST CLASS LUXURY HOTEL AIMED AT THE UPPER END OF THE BUSINESS AND LEISURE TRAVEL MARKET.
北京诺富特海润酒店致力于商业和旅游娱乐市场的最高目标，将被当地及国内外客户公认为第一流的豪华酒店。
THE HOTEL WILL OFFER UNIQUE AND DISTINCTIVE CHARACTER AND CHARM，WITH STANDARDS OF SERVICE AND FACILITIES THAT REFLECT A GENEROSITY
OF
SPIRIT
,
ELEGANCE
AND 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 SOPHISTICATION.
酒店将以其独特的品质和魅力，提供标准的服务和设施，反映慷慨、优雅和成熟的精神。
THE HOTEL WILL COMBINE THE FRIENDLINESS OF THE CHINESE PEOPLE AND EXPERIENCE OF ACCOR HOTELS TO DELIVER A HIGH AND CONSISTENT SERVICE PROMISES TO ALL GUESTS
酒店将中国人民的友好精神与雅高集团的酒店管理经验相结合，为所有宾客提供始终如一的高质量的服务。
OUR SALES AND MARKETING TEAM WILL BE COMMITTED TO MAXIMIZING REVENUE WHILST GAINING RESPECT AMONGST COMPETITORS AND THE LOCAL COMMUNITY.
我们的销售和市场队伍也将在取得最大利润的同时获得同行和当地社团的尊重。
OUR STAFF WILL BE PROUD TO WORK IN AN ENVIRONMENT THAT IS BOTH SUCCESSFUL AND EFFICIENT AND CONDUCTIVE FOR CAREER ADVANCEMENT WITHIN ACCOR HOTELS.
我们的员工将以能够在雅高集团酒店富有成就的、高效的并有助于其职业发展的工作环境中任职而骄傲。
THE OWNERS WILL BENEFIT FROM OUR COMMITMENT THROUGH AN INCREASING RETURN ON THEIR INVESTMENT. 业主的投资将因我们的托管而带来不断增加的回报。
THE MANAGEMENT WILL INITIATE PROCEDURES TO ENSURE ENVIRONMENTALLY FRIENDLY PRACTICES ARE UNDERTAKEN TO PRESERVE THE ENVIRONMENT AND SURROUNDS OF BEIJING.
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 我们将在管理中发起环保措施，以确保这些积极措施的落实，保护北京的环境。
THE NOVOTEL BEIJING WEST WILL BE POSITIONED AS THE BEST HOTEL 4 STAR IN BEIJINGAND WILL CONSISTENTLY EXCEED CUSTOMER EXPECTATIONS THROUGH A HIGHLY TRAINED AND MOTIVATED TEAM OF EMPLOYEES COMMITTED TO MAXIMISING PROFITS AND VALUE FOR THE OWNERS.
北京诺富特海润酒店将成为北京最好的酒店，经过高水平培训的积极的员工队伍将不断给客户带来超值服务，并给业主创造最大的效益。
WELCOME MESSAGE FROM THE GENERAL MANAGER 总经理欢迎辞
Welcome to NOVOTEL PEACE HOTEL 北京诺富特海润酒店欢迎您!
Dear Colleagues. 亲爱的各位员工：
Welcome to the team of NOVOTEL BEIJING WEST,which is managed by Accor Asia Pacific.
欢迎各位加入北京诺富特海润酒店的员工队伍，北京诺富特海润酒店是由雅高亚太集团管理。
As an employee of this hotel,you have been selected on the basis of your educational and profeional backgrounds,your ability to serve guests in the best manner and your skills to contribute to the succe of the hotel and establish its reputation as BEIJING s best 4 STAR accommodation and dining venue.
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 在您被挑选成为酒店的一名成员时，我们对您的教育和职业背景、您对客人的服务能力和态度及您对酒店的成功运营和确立酒店成为北京最完美的酒店而拥有的技能都做了充分的考虑。
As an employee of NOVOTEL BEIJING WEST you become part of a worldwide group of over 125,000 employees.That of ACCOR,a French-based company which owns and/or manages some 3300 Hotels in more than 85 countries.In Asia,Accor is already the largest hotel group in the region with over 140 hotels.
雅高是一家总部在法国、在全世界85个国家拥有(或管理)3300多家饭店、聘用超过125，000名员工的世界性饭店管理集团。在亚洲，雅高亚太集团管理着140多家饭店，已成为该区最大的饭店管理集团，作为北京诺富特海润酒店的一名员工，您已成为雅高集团的一名成员。
NOVOTEL BEIJING WEST as a quality international deluxe hotel is committed to promote guest satisfaction by providing the highest level of service.All our guests should be treated as a VIP.Thus,the time they spend at the hotel,with us,should be perfect,succeful and such that they will be keen to return.
作为一家国际标准的高品质酒店，北京诺富特海润酒店将为客人提供最高水准的服务质量以满足客人的需求。酒店的所有客人都应受到贵宾礼遇。只有这样，他们在酒店与我们一起度过的时光才会是完美的，也只有这样，他们才会乐于再次光临我们的酒店。
I trust that you will take your place in our group and settle in to become an active, efficient and productive member of the team.
我相信，您在我们的集团中会找到自己的位置并且一定会成为我们这支队伍中有着积极、高效和创造精神的一员。
This Employee Handbook has been prepared to help you settle into a new 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 environment and inform you of the benefits and opportunities available.It also outlines the rules we have developed,in order for us to work well together at NOVOTEL BEIJING WEST,thus achieving our aims from the very beginning.
为了使您能够适应工作环境，了解和掌握您在本酒店工作所能得到的各种待遇和发展机遇，更好地为北京诺富特海润酒店努力工作，我们特地为您编写了本《员工手册》，希望您能充分理解和认识我们的工作目标，认真遵守我们的各项工作规定和条例。
GOOD THINKING General Manager总经理
CHAPTER 1 第一章
INTRODUCTION OF ACCOR SA & ACCOR ASIA PACIFIC (AAPC) 雅高集团简介和雅高亚太集团简介
INTRODUCTION OF ACCOR SA 雅高集团简介
NOVOTEL BEIJING WEST is part of the French based Accor Group,the world\'s largest hotel,catering,restaurant and tourism corporation employing over 125,000 people in 135 countries.
北京诺富特海润酒店是全球最大的酒店、宴会、餐饮和旅游业公司－法国雅高集团管理的一部分。雅高集团在135个国家雇佣超过125，000名员工。
Accor\'s core busine is the management of hotels and it is currently the largest hotel management group in the world operating 3300 hotels (representing 300,000 rooms) with a hotel chain in every category of the 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 market from luxury to budget accommodation.
雅高的核心业务是饭店管理，现在是世界上最大的饭店管理集团，她以连锁的方式在全球经营3300家酒店(拥有30万间客房)，雅高涵盖了全部的饭店类型，种类从豪华型到经济型。
Accor\'s hotel brands include:Sofitel, Novotel, Mercure, Ibis, Motel 6 and Formule 1.雅高的饭店品牌包括：Sofitel, Novotel, Mercure, Ibis, Motel 6 and Formule 1。
Originally a hotel company, Accor has diversified its operations into restaurantsand catering,travel agencies,service vouchers and railway paenger accommodation and catering.
从一个饭店管理公司开始，雅高已将她的业务领域拓展到餐厅、宴会、旅行社、餐券服务和火车旅客住宿、餐饮等方面。
INTRODUCTION OF ACCOR ASIA PACIFIC (AAPC) 雅高亚太集团简介
The company commenced operations in 1988 in Bangkok,with the first hotel in Australia opening three years later in 1991.
公司于一九八八年在曼谷开始运作，三年后即一九九一年第一家饭店在澳大利亚开业。
Accor Asia Pacific has the exclusive right to use the hotel brand names of the Accor group.They are Sofitel (deluxe),Novotel(first cla),Mercure (a multi-tiered mid-market brand),Ibis (economy cla) and Formule 1 (budget).
雅高亚太集团享有使用雅高集团饭店品牌名称的专利。这些品牌是：Sofitel (豪华型)，Novotel (高级型),Mercure(中级型),Ibis(经济型),Formule 1(普通型)。
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 In little more than seven years, Accor Asia Pacific (AAPC), Accor’s wholly owned subsidiary in Asia, has established itself as the largest and most dynamic hotel group in the Asia Pacific region.
雅高亚太集团系雅高集团在亚洲全资拥有的子公司，仅在七余年内已成为亚太地区最大的及最有活力的饭店管理集团。
Boasting over 140 hotels and over 28,000 hotel rooms,AAPC hotels can now be found in 15 countries in – Australia, New Caledonia, China, Korea, Phili- ppines, Indonesia, Sigapore, Malaysia, Thailand, Vietnam, Cambodia, Laos, Myanmar, India and Japan.拥有超过140家饭店和超过28，000间客房，现在雅高亚太集团的饭店在亚太地区的15个国家随处可见——澳大利亚、新西兰、新喀里多尼亚、中国、韩国、菲律宾、印度尼西亚、新加坡、马来西亚、泰国、越南、柬埔寨、老挝、缅甸和日本。
A further 50 hotels and 12,000 rooms are committed or under construction.with the company on target to increase to some 200 hotels by the end of 2002.Currenly two thirds of AAPC\'s hotels are in Asia and one third in Australia.In China.公司的目标是在2002年底前吸收已达成意向和另外正在建设中的拥有一万二千间客房的五十家饭店，使集团饭店总数发展到二百家左右。目前雅高亚太集团三分之二的饭店分布在亚洲，另有三分之一在澳大利亚。
The rapidly growing portfolio of hotels is complemented by an international sales & marketing and Accor reservations network services.
饭店迅速增长的业务量是由一个国际性的销售、市场推广和雅高预订网络服务所带动。
INTRODUCTION OF NOVOTEL
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 诺富特简介
Novotel, Good Thinking 诺富特，最佳选择 Novotel, Welcome Home 诺富特，欢迎您
330 hotels and resorts equaling 52.000 rooms in 54 countries with restaurants open from 6 am to midnight,meeting and conference rooms,swimming pools,car parking.Every day more than 40.000 people around the world choose Novotel for its wide range of location,the staff\'s warm welcome,atmosphere and decor,free accommodation for up to two children (under 16) sharing their parent\'s room,the reputation of the buffet breakfast,the quality,the comfort and spaciousne of the rooms,the Accor Card,the Advantage Plus card etcetera
分布在54个国家，拥有52000间房间的330家饭店和度假村，从早上6∶00至午夜提供餐饮，各种会议，游泳池，停车场等服务。每天40000多人选择诺富特是由于它的饭店遍及世界各地，服务热情友好，环境舒适，装饰美观，与父母同住的(最多)两位16岁以下儿童可享受免费住宿服务的优惠待遇。信誉极高的自助早餐，高质量，舒适和宽敞的客房，方便的ACCOR卡以及其它各种优惠卡。
The Novotel Spirit 诺富特精神
A warm atmosphere a friendly smile,attentive touches a relaxed bar,we are always at your service
伴随着温馨的气氛，友好的微笑，殷切的关怀，轻松的环境，我们随时为您服务。
From your arrival to your departure,at Novotel we do our utmost to see that you feel home.
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 在诺富特，从您的光临直到您的离店，我们会尽最大努力使您感到宾至如归。 It\'s a part of our philosophy. 这是我们服务理念的一部分。
The room: 客房
Whether you are traveling alone or with your family,our rooms decorated in warm colors offer a full 24m2 of living space
A corridor with closet, large bed,sitting area,color TV,mini bar,AC,and room for comfortable stay.
不管您是单独旅游还是同您的家人一起旅游，我们都将为您提供24平方米的装饰温馨舒适的客房(包括带壁橱的走廊、大床、会客区、彩色电视机、小酒巴、空调)。
For the busine traveler,desk with computer outlet and IDD 对于商务旅游者，我们提供带电脑输出端口的电脑桌以及长途电话。 The bathroom: 浴室
Warm and appealing colors for more comfort.Washbasin, bath with shower,large towel.The Novotel bathroom offers the ideal ambience to relax and re-energize. 温暖和吸引人的颜色使您更感舒适。面盆，带淋浴的浴室，大毛巾，诺富特的浴室为您提供一个放松和重新恢复体力的环境。
The restaurant: 餐厅
Anytime is the right time for an enjoyable pause. From 6∶00 to 24∶00
To start your day, nothing like a tempting buffet breakfast to awaken your appetite! 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 无论何时都是令您做一个愉快的短暂停留的最好时机。 从6∶00—24∶00
当您开始新的一天，没有什么能象您品尝美味自助早餐而唤起您的食欲那样，使您一天感到轻松愉快。
The Bar 酒吧
Quiet laughter,soft music,the pleasant sound of tinkling gla…at the Novotel bar you can unwind in a warm friendly atmosphere.
闲适的笑声，轻柔的音乐，碰杯时的快乐的响声……在诺富特酒吧，您可以在温馨友好的环境中放松心情。
Meetings: 会议室
Novotel offers large modular meeting rooms equipped with the latest technology.You can concentrate on your speech while we take care of the rest.
诺富特为您提供装备先进科技设备的大型标准会议室。
Receptions: 招待会
Wedding,theme evenings,anniversaries,cocktails parties,Novotel organizes all your receptions to perfections and provides hotel room for everyone. 众多的主题晚会，周年庆典，鸡尾酒会，诺富特为您安排所有您所要求的招待会并且为与会者提供饭店房间。
INTRODUCTION OF NOVOTEL BEIJING WEST 北京诺富特海润酒店简介
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 LOCATION 位置
Novotel Beijing West will be the first Accor hotel to open in Beijing with brand new standards.Scheduled to open its doors in early 2008, Novotel Beijing West is located in the heart of Beijing’s ―silicon valley‖ in Zhongguancun and boasts the latest generation of 318 designer rooms, including 228 spacious duplex LOFT rooms & suites.Other highlights are the Novotel signature show-kitchen restaurant ―The Square‖, M3 cocktail bar and a spectacular panoramic indoor pool.Novotel Beijing West’s strategic location is also only a few minutes away from the 2008 Olympic Park and to more than a dozen major Universities, while the subway station is at the hotel’s doorstep.
北京诺富特海润酒店是法国雅高集团在北京开业的第一家新品牌标准酒店，预定于2008年年初开业，酒店位于北京硅谷核心区域 ‖中关村‖，拥有318套最新式客房，其中包括228套宽大的复式阁楼型套房。 此外，北京诺富特海润酒店还拥有别具一格的展台式餐厅‖The Square‖，M3鸡尾酒吧，以及引人入胜的室内游泳池，您可在游泳池里俯瞰酒店全景.2008奥林匹克公园和十几家重点大学分布在酒店四周，您只需花几分钟便可抵达。酒店地处交通便利地带，地铁站就位于酒店正门附近。
Destination attractions
Beijing is welcoming in 2008 the XXIX Summer Olympiads.The Forbidden City, The Great Wall, The Summer Palace and much more.周边景点
北京即将迎来第29届2008年夏季奥林匹克运动会 故宫，长城，颐和园等景点。
Management Novotel Beijing West is managed by Accor.Accor is the largest and fastest growing hotel group in the Asia Pacific region, with 51 hotels and 15 175 rooms in China in 26 cities and over 4,000 hotels worldwide.China has presently 11 hotels which are Novotel.酒店管理：
北京诺富特海润酒店是由法国雅高集团统一管理的酒店。法国雅高集团是亚太地区最大，发展最快及逐步壮大的酒店集团，雅高集团在中国26个城市已开设51家酒店，共15175套客房，世界各地多有4000多家雅高酒店。中国地区现有11家诺富特酒店。
Highlights——Key Features Trend-setting restaurants and bars All public areas enjoy wirele acce to high speed internet All rooms and suites enjoy acce to broadband internet.IDD in all rooms and suites 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 24 hour in-room dining Travel and tour desk Limousine service
24 hour Concierge Desk 突出特色
时尚新潮的餐厅和酒吧
随时随地冲浪无线高速互联网 所有房间和套房均接入宽带网络 每间房均可直拨国际长途电话 提供24小时房内用餐 旅游出行咨询服务台 机场及车站接送服务 24小时礼宾服务
Guest rooms and suite
318 designer rooms, including 228 spacious duplex LOFT rooms & suites. Loft rooms are split level room with comfortable lounge area downstairs and a choice of King bed or 2 Single beds upstairs.Spacious and airy with 2 large screen LCD TV\'s and separate rain forest shower on lower level.VGA connection point to LCD screens at bedside and working desk.Complimentary broadband internet acce.The Loft Premier are above 50 square meters space of luxury and display a view towards the Summer Palace hills 客房及套房
酒店拥有318套精心设计的套房，包括228间宽敞的复式阁楼型套房。 阁楼型客房分为上下两层，下层是舒适的休憩区，上层是卧室区，有大床或两张单人床供您挑选。房间宽大且通风良好。客房还配备两台大屏幕液晶电视及独立的浴室。床边及工作台旁配备VGA接口，可连接液晶显示器。房内有免费的宽带网络，布置豪华，面积大约为五十多平方米，并与颐和园附近的山峦遥遥相望。
Executive Floors Gorgeous split level suites with Executive amenities and service that includes private check-in and a 180 square meter lounge with a conference boardroom, computer stations and complimentary wi-fi in all areas, including guest rooms.Healthy breakfast and all-day refreshments with \"happy hours\" are served with our compliments.行政楼层
套房布置豪华，分为上下两层，房内用品齐全，服务周详。客人可享受特别入住登记服务。行政楼层休息区面积为180平方米。在行政楼层还有会议室及电脑站。您可在所有区域（包括客房）享受免费无线上网服务。行政楼层提供健康早餐，全天候提供 ‖happy hours‖ 式点心服务。
Restaurant and Bars 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 \"The Square\" is the Novotel signature restaurant with the show-kitchen concept and fresh elements.Two private dining rooms available.Serving breakfast, lunch and dinner buffets \"freshly prepared\".M3 Martinis, Music & More马提尼酒，音乐等。酒吧提供优质鸡尾酒，流行音乐和广受欢迎的饮品，酒吧内温暖舒适，通风、采光良好，无论白天还是夜晚，都是您进行商务会谈的绝佳之地。
Banquets, Meetings and Conferences The Pentium room located on level 3 with easy acce from hotel lifts and staircase will take up to 230 persons in cla room style.It has 4 pillars in the center with stage and screen.Build-in LCD\'s and broadband acce and WI-FI, while 7 multipurpose meeting rooms are perfect to welcome small to mid-size functions and conferences.Total banquet facilities space is 1000 sqm.宴会，集会及会议
Pentium式的会议室位于酒店3层，可容纳230人，您可乘坐电梯或走楼梯直接抵达。会议室提供讲台及银幕，四根支柱位于会议室中心。会议室内配备液晶显示器、宽带接入及无线保真通讯。7间多功能会议室是您召开小型或中型会议的绝佳选择。宴会厅面积为1000平方米。
Recreation facilities Includes a stunning rooftop panoramic swimming pool with a spectacular view on the Summer Palace, a large fitne center, a spa, a Jacuzzi and a sauna room.Only 10 minutes driving our guest can enjoy golf courses.娱乐设施
酒店顶层的全景室内游泳池令人眩目，您可在泳池里尽情欣赏颐和园的美景。酒店拥有宽大的健身中心，水疗中心，按摩浴室及桑拿室。仅需驱车10分钟，您便可尽情体验高尔夫之乐。
CHAPTER 2 第二章
PROFESSIONALISM AT ALL LEVELS 雅高集团饭店管理的全方位职业化表现
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 THE ACCOR VALUES 雅高品质
PROFESSIONALISM AT ALL LEVELS 雅高集团饭店管理的全方位职业化表现
Staff skills and profeionalism at all levels are paramount to the succe of Accor.
全方位的职业化表现是雅高成功的重要因素。
The group has distinct culture and management style based on strong motivation, profeionalism, progreive views and an international outlook.
注重激励机制、专业化、卓有远见的思维和开阔的视野是雅高企业文化和企业管理独具一格的基石。
Decentralized management, shared responsibility and an innovative management policy characterize the group\'s approach.Accor\'s policy is to hire the best people and provide them with ample opportunity for career advancement.
层次管理、各尽其责、不断创造是雅高集团管理特色表现的核心。聘用高品质、高品味的员工队伍，提供和创造充分的职业发展机遇是雅高集团用工管理制度的方针。
IN ACCOR，WE BUILD SMILES.
在雅高，我们以诚挚的服务和微笑，营造出客人们的满意和笑容。
THE ACCOR VALUES 雅高品质
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 Responsibility责任感
You are part of a company that counts on you,that respects and rewards your initiatives.You are proud of this freedom to act and to carry out what it delegates to you.A freedom and independence that are based on team spirit and the desire to win together.
您是企业可信赖的一员、您的积极参与企业会给以尊重和回报，您会为能够参与并实现代表您意愿的这种自主权而感到自豪，这是一种建立在合作精神和集体必胜愿望上的独立自主权。
Transparency 透明度
This means keeping things as simple and acceible as poible.It means having asense of fairne and justice, and the ability to act in all conscience and honesty.
使每件事情尽可能简单而可行，这意味着一种公平、公正意识和在道德和诚实准则下做事的能力。
Profeionalism 职业化
This means making use of our abilities,coupled with an ongoing spirit of service.It means having the certainty of advancing and developing in a company that listens to you and believes in you.It includes recognizing your value and your potential to develop,particularly through training.
在一种积极进取的服务精神下，充分发挥我们的能力。在一个可聆听、可信任你的企业里具有一种进步发展的必然，包括认可你的价值和发展潜力，尤其是通过一定的培训后。
Initiative and Innovation 积极参与、不断创新
The ability to keep challenging yourself、to remain open to change,to constantlyadapt to the company\'s evolution and all qualities that enable you to go even further and expre your creativity to the full.Taking action also 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 means taking risks and the company acknowledges that you are entitled to make mistakes.
一种保持自我挑战、开放、更新、适应企业不断发展的能力及所有进一步展示您创造力的品质。参与意味着冒险，失误是不可避免的，企业鼓励员工不断改善工作。
Exemplarity 典范
This means giving the best of yourself when dealing with others as well as when exercising your profeion.It means serving as an example and a touchstone to make the difference at all times.
当与他人相处时就象从事您的职业一样要展现出完美的自我，时刻作服务的典范和先锋。
Trust 信任感
This is a mark of esteem and consideration that is evidenced by team solidarty.human kindne, respect for others,openne of spirit.Trust is also the feeling of being recognized,listened to and understood.
是一种团结协作、友好善良、尊重他人、心胸开阔所体现的被尊重、重视的象征。信任同时也是一种被承认、被倾听和被理解的感觉。
CHAPTER 3 第三章
GENERAL TERMS AND CONDITIONS OF EMPLOYMENT 北京诺富特海润酒店员工聘用条例
3.1RECRUITMENT GUIDELINES 员工聘用指南
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 ·An applicant under 18 years old will not be employed by the Hotel. 酒店不聘用任何未满十八周岁之申请者。
Employment contract must be signed between the hotel and the candidate prior to the placement in the job.Employment contract must be signed between the hotel and the candidate on the basis of mutual agreement.Both parties shall observe and implement the terms and regulations stipulated in the contract.When the contract expires, its renewal or extension is subject to the mutual agreement of both parties.
聘用员工须与酒店签订《劳动合同》。酒店(甲方)与所聘员工(乙方)建立劳动关系，须在双方同意的基础上签订劳动合同。劳动合同一经签订即具有法律效力，双方必须履行规定条款。合同期满，所签订合同终止，重新签订或续签合同须双方同意。
An applicant must state the names of relatives,if any,working in the Hotel. 申请者如有任何亲属在本酒店工作，则须告知亲属姓名。
Any new relatives of the hotel employee such as brothers,sisters, husbands or wives,sons or daughter etc.will not be employed in the same department of the hotel.
部门不聘用与本部门员工有亲属关系的员工(如兄弟、姐妹、夫妻、父母与子女等关系)。
Every applicant must be screened by the Diretor of Human Resources or Human Resourees Manager,accepted by the Head of Department and approved by the General Manager prior to placement in the job.Criteria used in recruitment will be based on educational qualification,language ability,working experience and attitude.任何申请者只有在通过人力资源总监或人力资源经理和各部门经理面试并得到总经理批准后方可就职。聘用标准将以其受教育程度、语言能力、工作经历精品资料网（http://www.daodoc.com） 专业提供企管培训资料 及工作态度为基础。
The selected applicant must submit the following credentials to the Human Resources Department when reporting on the first day of work: 在就职第一天，受聘之申请者必须向人力资源部提交以下证件：
(1)10 photographs,full face without hat (2×2″，8×1″) 10张(2张2寸、8张1寸)正面免冠照片。 (2)Photocopy of Identity Card 身份证复印件。
(3)Photocopy of Registration Card 户籍登记簿复印件。
(4)Photocopies of educational certificates and testimonials学历证书复印件。
(5)Clearance letter from previous employer and/or unemployment certificate 原所在单位的辞工单或失业证。
(6)Photocopy of marriage certificate and birth certificate of child/children. 结婚证和子女出生证复印件。
(7) Health Certificate (medical examination done more than ten months ago is not valid) 健康体检证书(十个月之内)。
(8) Copy of social overall planned insurance and resident public reserve fund (if any).
各项社会统筹保险与住房公积金转移手续(如果原已持有)。 (9)Pension Fund Book(if already a contributor) 养老保险手册(如果原已持有)。
3.2PROBATION PERIOD 员工试用期
Each employee is subject to a probationary period of not more than 6 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 months.
每位员工均按《劳动合同》的约定执行不超过六个月的试用期。
·Each probationary employee has to undergo a medical examination and has to be certified medically fit for employment by the hospital appointed by the Hotel.
每位试用期员工必须接受体检并且必须由酒店所指定的医院证明为健康状况符合聘用标准方可。
·At the discretion of the Hotel, you may be required to be medically examined, including X-Ray and blood test from time to time.
按酒店的要求，员工将需要接受不定期的健康体检，包括X光检查及验血。
3.3WORKING HOURS，REST DAYS AND OVERTIME 工作时间、休息日和超时工作
·In accordance with the Labour Law, the normal working hours shall be forty (40) hours (excluding meal hours) per week.Two rest days per week will be accorded to you.
根据《中华人民共和国劳动法》规定，您每周工作时间应是40小时(不包括用餐时间)。您将获得每周二天的休息日。
·Unle authorized by the Head of Department,employees are not allowed to leave the Hotel premises during working hours.
未经部门经理的许可，员工不得在工作时间离开酒店。
·Your actual duty hours shall be in accordance to the duty roster prepared by your Head of Department.The Hotel reserves the right to change the roster whenever it is deemed neceary for the efficient operation of the Hotel.
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 您实际的工作时间应根据您的部门经理所编制的工作时间表，酒店为提高工作效率在必要时有权变更该表。
·Overtime is defined as authorized work performed by you in exce of your normal scheduled working hours.You are expected to work overtime in exce of your normal scheduled working hours as and when requested by your superior within the time limit of the Chinese labor law.This may by on rest days and/or public holidays.
超时工作是指在您的正常计划工作外由上司指派您完成的工作。酒店希望您在必要时能够进行超时工作。加班工时不能超过劳动法有关规定。加班可能会安排在休息日或法定休假日。
·Overtime pay will be in accordance with the Labour Law.Overtime payment will only be approved
by
Division
Head.Director
of
Human Resources,Financial Controller,and by the General Manager for eential cases.The Head of Department shall decide to give compensation day/hours off instead of overtime payment.加班费用的发放按劳动法规定执行。加班费用的发放申请须经部门经理、人力资源总监、财务总监、总经理批准。部门总监将有权决定以换休的方式代替支持加班费。
·An employee will be entitled to a night shift allowance as per hotel policy per occasion of working after 11∶00 p.m..
工作超过午夜11∶00之后将会根据酒店规定给予夜班费。
3.4Basic Salaly基本工资说明 Salary based on hotel operations. 工资说明与本酒店的结合。
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 3.5Extra-month Salary 年终双薪
·An Extra-month salary (skill and position salary)will be granted to the employee as per the hotel policy.
员工可按酒店规定享有年终双薪(含岗位工资和技能工资)
3.6TIME CARD OR SWIPE CARD考勤卡的使用规定
·You are required to clock your Time Card on a time clock machine situated at the staff entrance/exit whenever you enter or leave the Hotel.This also applies to staff leaving the Hotel for offcial busine,medical consultations at hospital or to attend to personal matters (permiion granted by Department Head) Those employees in the special posts such as S&M, purchasing, drivers and managers are exempt from this regulation.
在进入或离开酒店时，员工需要在位于员工出入口处的考勤机上打卡。员工因酒店业务或去医院就诊或因个人事务(在得到部门经理同意下)而离开酒店时也需要打卡(特殊岗位如：销售、采购、司机和管理人员除外)。
·Each employee must clock your time card personally.Asking your colleague to clock your time card or clocking your colleague\'s time card will render you liable for disciplinary action.
员工必须亲自刷卡，委托或代其他员工打卡是严重的违纪行为。
3.7ATTENDANCE出勤的要求
·You must report for work punctually and perform duty up to the time aigned unle permiion to leave early has been granted by your Head of Department.
员工必须准时报到工作，按时履行职责，未经员工所在部门主管同意，员工不精品资料网（http://www.daodoc.com） 专业提供企管培训资料 能提前下班。
·You are not allowed to be absent or late for duty without prior approval. 未经事先许可，员工不得缺勤或迟到。
·Employees with irregular attendance or latene will by liable for disciplinary action and salary will be deducted as per hotel regulations. 员工不按时出勤或迟到将会导致纪律处分及扣发工资。
·You have to inform your immediate superior of your whereabouts during working hours so as to prevent any disruption in service.
在工作时间内员工应告知直接上司您的所在地点，以防止工作上的任何失误。
·Failure to report your absence will result in salary deduction and disciplinary action.Continuous absence of three (3) days or more without prior approval or reasonable excuse shall result in dismial or self-termination of employment contract.
缺勤未报将导致扣发工资和纪律处分。未经同意或缺乏合理的解释而出现持续3天或3天以上天数的缺勤将导致酒店对您的解聘或被视为劳动合同自动终止。
·To obtain or attempt to obtain leave of absence by fraud or by false pretense constitutes a very serious offence,this will render you liable for summary dismial.
通过欺骗或制造假象而获准或试图获准缺勤属于严重违纪，酒店管理层将有权予以立即辞退。
3.8STAFF UNIFORM员工工作服
·Hotel will provide employees with the neceary uniform as per hotel 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 policy.
酒店按规定向员工发放工作服。
Hotel will provide employees with the shoes as per hotel policy. 酒店按规定向员工发放工作鞋。
·Uniform will be iued at the uniform counter in accordance with hotel policy
员工制服将按酒店规定进行发放。
·All Hotel uniforms will be laundered by the Hotel. 所有工作制服将由酒店洗涤。
·You are not allowed to wear the Hotel uniform outside the Hotel premises unle specific duties require you to do so.
除非有特殊工作要求，员工不得在酒店范围外穿着工作制服。
·Alterations to uniforms are to be made only by the Housekeeping Department.If you alter or modify your uniform by yourself,you will be charged for any resultant damages.Uniforms must be returned to the Housekeeping Department upon resignation,termination or dismial of service,failing which you will be required to pay for the cost of the uniform. 仅有客房可对制服作修改。如果员工随意改变您的工作制服，员工必须偿付由此而造成的任何损失。在辞职、辞退而离开酒店之前，员工必须把工作制服退还给客房部，否则员工须按原价偿付该制服的费用。
·You are responsible for the proper care of the uniform iued to you.The uniform remains as the properly of the Hotel.Any damages caused by improper use of uniform will be charged to the employee.
员工须妥善保管提供的工作制服，制服是酒店的财产，员工必须赔偿由于对制精品资料网（http://www.daodoc.com） 专业提供企管培训资料 服的不当使用而造成的任何损坏。
3.9TRANSFER，PROMOTION & DEMOTION调岗、晋升和降职
·The transfer and promotion of an employee within the Hotel is the prerogative of the Management and shall be carried out at the discretion of the Management 员工在店内调岗与晋升，只能由管理层予以实施。
·It is the policy of the Hotel to promote employees from within the Hotel,as far as poible,whenever a vacancy arises.
作为酒店的规定，将尽可能在有职位空缺时晋升酒店内部员工填补该空缺。
·An employee
may
be
demoted
for
continuous
poor
work performance,despite being corrected.
工作表现持续欠佳，无视上级纠正的员工将会被降职。
3.10RESIGNATION/TERMINATION 辞职/辞退
·At any time before the expiry of the probationary period,an employee s services may be terminated by either party,when the Hotel considers an employee s performance is unsatisfactory or when the employee considers himself unsuitable for the job,by giving a 7-day notice in writing or payment in lieu of notice.在试用期内，如酒店认为员工不合格，或员工本人认为不适应所从事的岗位，双方均可解除劳动合同，但须提前7天给予对方书面通知或以付款赔偿方式代替通知期。
·On confirmation of service,the written notice period or payment in lieu of notice thereof for termination of service from either party will be thirty (30) 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 days.
通过试用期后，如酒店和员工之任何一方提出解除合同须提前30天书面通知对方或以付款赔偿方式代替通知期。
·Annual leave and off-in-lieu shall not be used to offset the notice of termination of service (unle mutually agreed).
年假和未休的休息日不得用以抵消解除合同的通知期(除非双方协商同意)。
·The Hotel reserves the right to deduct from your salary due for any insufficient notice of termination.Likewise, the employee reserves the right to claim the compensation due for the insufficient notice of termination from the hotel.酒店保留因员工通知解除合同时间之不足而扣减所得薪金之权利。同样，员工保留因酒店通知解除合同时间之不足而提出赔偿的权利。
·Any employee who has resigned,been terminated or dismied is to retrain from returning in staff area of the Hotel for a minimum period of six months with effect from the last day of service unle authorized by the General Manager,Deputy General Manager of Resident Manager
从最后一个工作日起，任何已辞职、辞退之员工在六个月内不得重回酒店员工区域，除非有总经理、副总经理或驻店经理的批准。
·The hotel may terminate/dismi an employee,who commits any misconduct after receiving a last warning,within the contract period,without notice period and without compensation.
酒店可以在合同期内辞退任何收到最后警告之后再次违规之员工，而无需给予任何通知期或补偿。
3.11RENEWAL OF EMPLOYMENT CONTRACT合同续约
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 ·The employment contract may be renewed upon expiration.Renewal is subject to the mutual consent of the employee and the Management of the Hotel.
在聘用合同期满之前可以续约。续约必须得到员工和酒店管理层双方的同意。
3.12EXCLUSIVE SERVICE AND ENTIRE TIME DURINGEMPLOYMENT 限制兼职工作之规定
·As an employee of the Hotel,you are required to devote your enire attention to the services of the Hotel.
作为酒店的一名员工，需要把全部精力放在酒店的服务工作上。
·Engaging in any other busine,trade or job during the work time or by taking advantage of your position in the hotel is strictly not allowed. 员工不得在工作时间或利用工作之便从事其他生意和工作。
3.13CHANGE OF PERSONAL PARTICULARS个人情况变更说明
·To keep all employee s personal records with the Hotel up-to-date,you must notify the Human Resourees Department immediately of any change in your personal particulars
such
as
addre,telephone
or
any
number,marital other
pertinent status,academic/profeional information.
qualifications 为使酒店存有员工的最新个人资料，员工必须在住址、电话号码、婚姻状况、学历/专业职称或其它有关事项发生变更时立即以书面形式通知人力资源部。
CHAPTER 4 第四章
精品资料网（http://www.daodoc.com） 专业提供企管培训资料
EMPLOYEE BENEFITS 员工福利
4.1DUTY MEALS免费工作餐
·Duty meals will be provided free in the Hotel\'s Staff Dining Room. 员工餐厅免费提供工作餐。
·You are entitled to two (2) duty meal for each shift of work.员工在每一个工作日享有两次工作餐。
·If you have to perform authorized overtime work for more than (2) hours,you will be entitled to an additional meal.
如果员工因被要求超时工作2个小时以上，则将享有一次加餐。
·Each employee should be in uniform and produce a valid Staff Meal Card before taking any meals.
每位员工应该穿着工作制服并且在用餐前出示有效就餐卡。
·Lo of the card must be reported to the Human Resourees Department immediately.A charge of RMB 20 yuan will be levied for each replacement. 就餐卡一旦丢失，应立即向人力资源部报告。重新领取就餐卡须缴付人民币20元。
·Each duty meal time is 30 minutes and will not be considered as part of working hours and not included in overtime work.
每次就餐时间为30分钟，不作为工作时间的一部分或包括在加班时间内。
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 4.2PUBLIC HOLIDAYS法定节假日
·You are entitled to 11 days of paid public holidays per calendar year. 员工每年享有十一天的法定节假日。
New Year Day－January 1st 元旦1月1日
Chinese New Year－The New Year’s Eve，1st ,and 2nd day of the 1st month of the lunar calendar
春节阴历除夕、初
一、初二
International Labour Day-May1st 国际劳动节5月1日
National Day-October 1st
国庆节10月1日、10月2日、10月3日
Tomb-sweeping Day, The Dragon Boat Festival and The Mid-Autumn Festival, each one day off 清明节、端午节、中秋节,各放假１天
Overtime pay will be granted by the hotel in accordance with government rules.
如需加班酒店将按国家规定给付加班工资。
4.3The Lady\'s Day 妇女节假
·In accordance with the relevant regulations, half a day\'s paid leave shall be granted to the female employee on March 8th.精品资料网（http://www.daodoc.com） 专业提供企管培训资料 按国家规定,女员工在三月八日当天享有半天带薪休假。
4.4ANNUAL LEAVE年假
·All confirmed employees will be entitled to 7 working days paid leave on completion of one (1) year of continuous employment service.
所有通过试用期的员工在连续工作满一年以后可享受为期7个工作日的带薪年假。
·An employee will be entitled to 7 working days of paid leave annually An employee will be entitled 8 working days of paid leave annually starting from the 2nd year.Each year could increase 1 day start from 2nd year.An employee will be entitled to 12 working days of paid leave at most.员工每年可享受7个工作日的有薪年假,从下一年起，每年可递增1个工作，最多可享受12个工作日的有薪年假。
·Vacations are to be taken annually,and may not be accrued from one year to the next,but approval of such leave shall be subject to the operational needs of the Hotel.Hotel shall ensure that the vacations of employees are duly taken annually.
该假当年休完，不留作下年使用，休假申请需由酒店视营业状况需要而进行批准，酒店应从时间安排上给予保证。
·As far as poible,leave application will be granted at your request but approval of such leave shall be subject to the discretion of the Head of Department 一般情况下员工的休假申请会尽可能被批准，但须由部门经理作出决定。
·Application for annual leave shall be submitted on the appropriate form to 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 your Head of Department giving at least two (2) weeks notice for approval. 年度休假之申请需以填报申请表的形式提前两个星期提交所在部门的经理,经批准后方可休假。
4.5MATRIMONIAL LEAVE婚假
·Contract employees who reach the legal marriage age will be entitled to 3 continuous calendar days of paid matrimonial leave.10 continuous days of paid matrimonial leave will be awarded to female employees who have reached the age of 23 and above,and male employees who have reached the age of 25 and above on their first legal marriage only.
达到法定婚龄的合同正式员工，在结婚时将享有3天的带薪婚假，23岁及以上的女性员工或25岁以上的男性员工首次结婚将享有连续10天的带薪婚假。
·Application for matrimonial leave with the relevant certificate must be copied to the Human Resourees Department.
婚假申请及有关证明材料复印件须交给人力资源部。
·Matrimonial leave is not paid-in-lieu and non-accumulative. 婚假不得保留或以现金支付。
4.6MATERNITY LEAVE产假
·Normally, 90 days of maternity leave will be granted to employees who give a birth.30 extra days of maternity leave will be awarded to employees who give a birth at the age of 24 or above as stipulated in existing government regulations.Leave or other proper arrangements may be granted to female first-line employees with 5 months of pregnancy and other female employees with 7 months of pregnancy.
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 正常产假90天。24岁及24岁以上的晚育员工按政府规定增加奖励假30天。妊娠安排：直接为宾客服务的女员工妊娠期满5个月，其他岗位女员工妊娠满7个月，可由酒店管理层决定下岗休假或予以其他适当安排。
4.7COMPASSIONATE LEAVE丧假
·An employee shall be granted three (3) continuous calendar days paid compaionate leave in each of the following instances:Death of employee pouse,child,parents,grandparents,parents-in-law,brother,sister. 在下列任何情况下，员工将享有连续3天的带薪丧假：丧偶、丧子女、丧父母、丧祖父母、丧岳父母、丧兄弟、丧姐妹。
·Application for compaionate leave must be supported with the relevant documents as proof.
申请丧假须提交有关证明资料。
4.8Home leave 探亲假
·In accordance with government regulations,home leave will be granted to employees in employment for 1 year and above whose spouse and parents do not have a local resident certificate and can not meet him or her in the statutory holidays.
在酒店连续服务满一年的员工，其配偶或父母户口及居住均不在本市，且不能利用节假日团聚的，可按国家规定享受探亲假。
4.9Public Leave 公假
·An employee shall be granted public leave in each of the following instances:moving, house maintenance, parents meeting etc..application for public leave must be supported with relevant confirmations as proof.精品资料网（http://www.daodoc.com） 专业提供企管培训资料 员工搬家、所住房屋维修、参加子女家长会及其他因公请假，可享受公假待遇。请公假须持有关部门证明，办理请假手续。
4.10Work Injury 工伤
·An employee who has an injury during the work must inform the manager and seek immediate medical treatment in the hotel clinic and hospital.The relevant department shall make a work injury report within 24 hours to be reviewed by the Human Resource Dept.and Labor Union and to be approved by the Labor Executive Dept.
员工因公负伤，应视伤情立即送医务室或医院治疗，并报部门经理，24小时内由部门写出报告。由人力资源部、工会核定后报劳动行政部门审批。
4.11MEDICAL BENEFITS医疗福利
·Medical Benefits for all employees will be according to the Local Labour and the regulations & policies of the Hotel.The details will be defined by the Human Resources Department and iued with memo.
医疗福利将参照当地有关劳动法规由人力资源部制订专门政策予以规定。
4.12HOSPITALIZATION LEAVE住院
·Hospitalization for all employees will be according to the Local Labour and the regulations & policies of the Hotel.The details will be defined by the Human Resources Department and iued with memo.
员工住院将参照当地有关劳动法规由人力资源部制订专门政策予以规定。
4.13PROLONGED MEDICAL LEAVE医疗期
·Prolonged Medical Leave for all employees will also be according to the 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 Local Labour Law and the regulations & policies of the Hotel.
员工医疗期同样参照当地有关劳动法规由人力资源部制订政策予以规定。
4.14LEAVE WITHOUT PAY事假
·Application for no pay leave shall be submitted on the appropriate form to your Head of Department giving at least 1 weeks notice(except for urgent cases).The approval of such leave shall be the absolute discretion of the Management.
员工申请事假应至少提前一周向部门经理提交申请(紧急情况除外)。该项申请经理批准后方可执行。
4.15YEAR-END BONUS年终奖
·Permanent confirmed employees on the payroll as at 31 Dccember of the year may be paid a year-end bonus.The amount of the bonus shall be based on the Hotels financial performance and at the absolute discretion of the Management.
通过试用期后的员工在每年的12月31日可能享有年终奖金。奖金数额将根据酒店的财务状况将由管理层决定。
·Permanent confirmed employee who has been in employment more than three (3) months and le than one (1) year may receive bonus on prorata basis.
工作三个月以上少于一年的已通过试用期的员工的年终奖将按一定比例发放。
·Such payment will not be made to any employee who has resigned,been terminated or dismied.
任何已辞职、被辞退的员工将不享有年终奖金。
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 4.16INCENTIVE奖金 ·
.All permanent employees shall be eligible for the incentive. 所有正式员工都拥有奖金的分配资格。
·The incentive will serve to motivate and involve employees to be service oriented and profit conscious in the busine performance of the Hotel.The monthly incentive disbursement is at the absolute discretion of the Management.It will be defined by the Human Resources Department and iued with memo.奖金用以激励员工并使员工在酒店的营运过程中充分认识到酒店的营运开支和利润状况。每月奖金的发放完全由管理层决定。由人力资源部负责解释并下发文件予以规定。
4.17AWARDS员工奖励
·The Hotel will present certificates and tokens of appreciation to employees who have been selected as:
酒店将向下列员工颁发奖励证书和奖品：
-Outstanding Employee of the Month. 月优秀员工。
-Outstanding Supervisor/Manager of the Quarter. 季度优秀主管/经理。
-Outstanding Employee of the Year. 年度优秀员工。
-Any special award as a token of gratitude in honesty,bravery or other distinctions.
因诚实、勇敢或其它突出成绩而获特别奖励。
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 4.18TRAINING员工培训
·It is a policy of the Hotel to develop all employees so that they become increasingly effective in their jobs.Training is provided for all employees as follows:
对所有员工进行培训以不断提高员工的工作成绩是酒店的一项政策。培训情况如下：
On-the-job training:Technical training in areas of employee s duties and responsibilities conducted by the employee s supervisor,manager or Head of Department.
在职培训：由员工的主管、经理或部门经理兴办员工的职责、技能培训。
Claroom Training:General subjects which can be utilized by all departments will by determined,arranged and conducted in the training room of the Hotel.
课室培训：适用于所有部门的酒店常规课程，将在酒店的培训教室内举办。 Outside Training:There are educational institutions that offer training courses and seminars which the Management may send the employees to attend when appropriate.
酒店外培训：在适当时，管理层会派遣部分员工到有关教育学院和机构接受培训。
Self-Development:All employees are encouraged to develop themselves in their own time.
自我发展：所有员工应在自己的时间内不断提高自身素质。
An employee will need to apply in writing to the Management for course sponsorship.The Management will consider sponsoring employees on 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 job-related knowledge or skills courses.
从事此类学习的员工可向酒店提出书面资助申请。管理层将考虑对员工工作有关的学习或技能课程予以资助。
4.19ENGLISH ALLOWANCE英语津贴 ·
The employees who have paed the English Level Exam organized by Beijing Tourism Bureau will be granted English allowance.The review will be done by the Training Dept.once a year.Those who fail in the review will be disqualified for the English allowance.酒店员工参加北京市旅游局统一的等级考试。考试合格者根据酒店制度给予英语津贴。酒店培训部每年将组织一次复查，对复查不合格者取消英语津贴资格。
CHAPTER 5 第五章
HOTEL RULES & REGULATIONS
北京诺富特海润酒店员工必须遵守的各项管理条例
The Hotel Rules & Regulations have been designed to guide you in your relationship with each other,with the Management,and most importantly with our guests.
酒店规则与条例之制订是用以指导员工正确与同事、管理层、特别是与酒店客人的关系。
Discipline is a vital function of management,and will be administered constructively,objectively,promptly and uniformly.Its sole purpose is to correct improper behavior,and to improve conduct rather than to punish.
纪律是管理的重要功能，它将被建设性、客观性、准确性地管理和使用。执行精品资料网（http://www.daodoc.com） 专业提供企管培训资料 它的唯一目的在于改正缺点，改进行为，而不在于惩罚。
It is important that you comply with, observe and perform according to these Rules & Regulations in your daily work to ensure safe,efficient and smooth operation of the Hotel.
在日常工作中员工须严格遵守本管理条例之规定以使酒店得以安全、有效、顺利地开展工作。
The Rules & Regulations are subject to review as and when the Management deems neceary.
酒店管理层在必要时可对本条例予以修改。
Any employee who fails to comply with,observe or perform according to any of the said Rules & Regulations may be given a warning,last warning,terminated or dismied according to the circumstances and seriousne of each case.
任何员工违反本条例中任何一项规定，都将依据其所犯事件严重性程度受到警告、最后警告、终止合同或开除处分。
5.1NAME BADGE员工工牌管理规定
·You are required to wear your name badge at all times while you are on duty.The name badge must be pinned on the upper chest left hand side of your uniform.员工在工作时必须一直佩戴员工工牌，并须将此工牌别在左胸上方的制服上。
·If your name badge is lost,you should report to the Human Resources Department immediately to arrange for the iuance of a new name badge at a charge ten(10) yuan.
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 如工牌丢失，员工必须立即向人力资源部报告。领取新的工牌须缴纳人民币10元。
5.2EMPLOYEE IDENTIFICATION CARD员工工作证管理规定
·An employee identification card will be iued to you.Each employee must produce the card for inspection and clock the card before entering and leaving the hotel.
酒店将发给每位员工一张员工证，员工出入酒店须出示此证，并按规定打卡。
·This card must be produced for inspection by Security, Personnel or the Management when entering the Hotel or whenever requested.No person will be allowed entry into the Hotel premises without an Employee Identification Card.
在进入酒店或被要求时应出示此证以供保安员或酒店管理层检查。任何不携带此证的员工均不得进入酒店。
·Lo or damage of the card must be reported to the Human Resources Department immediately.A charge of ten (10) yuan will be levied for each replacement.
如该证丢失，必须立即向人力资源部报告。领新的工作证须缴纳人民币10元。
·This card remains the property of the Hotel and must be returned to the Human Resources Department upon termination of employment.
该证所有权属本酒店，在终止本酒店工作之前，必须将此证归还人力资源部。
5.3EMPLOYEE ENTRANCE & EXIT员工通道管理规定
·All employees must enter and leave the Hotel via the employee 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 entrance/exit and security checkpoint.
所有员工必须通过员工进出口和安检处进出。
·The hotel main entrance is for hotel guests only. 酒店正门仅供客人出入。
5.4TIME CARD & DAILY TIME SHEET 员工考勤管理规定
·Employee are not allowed to clock the Time Card or sign in/out in the Daily Time Sheet for others.Disciplinary action will be taken against employees who violate this rule.
任何员工不得代其他员工打考勤卡或登记每日考勤表，违者将受严重纪律处分。
5.5PERSONAL VISITS员工接待私人来访的管理规定
·Employees are not allowed visits by relatives and friends at any time except in emergency cases.
除非紧急情况，任何员工不得在工作时间接受亲属或朋友拜访。
·Employees must obtain permiion from their supervisor/manager before leaving their work place to attend to visitors at the security checkpoint. 员工在离开工作去安检处见访客之前，须得到其主管/经理许可。
5.6PERSONAL CALLS员工接打私人电话的管理规定
·Employees are not allowed to use the Hotel s telephones for out going or incoming private calls,except where prior permiion has been granted by your supervisor/manager.
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 除非得到主管、经理之许可，任何员工不得使用酒店电话机拨打或接收私人电话。
·Use the coinphone or cardphone located at the back-of-house area for your private calls and only in emergency cases.
如遇有急事打私人电话，请使用安置于酒店员工区域内的指定电话机。
5.7SMOKING员工在店内吸烟的管理规定
·Smoking is only allowed at designated authorized Smoking areas. 只允许在指定吸烟区吸烟。
·Disciplinary action will be taken against an employee who is caught smoking at unauthorized areas.
在非指定区域吸烟将受到纪律处分。
·Guest-contact employees are advised to rinse their mouths after smoking before commencing or resuming their work.
需接触宾客的员工在吸烟后漱口才可以开始继续工作。
·Complaints arising from guests about such incidents will lead to poible disciplinary action taken against the employee.
若员工因吸烟而导致客人不满，员工将可能受到处分。
5.8WASHROOMS员工使用客用洗手间的管理规定
·You are prohibited from using the guests’ washrooms. 任何员工不得使用客用洗手间。
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 5.9USE OF LIFTS/ELEVATORS员工使用电梯的管理规定
·The use of guest lifts/elevators is prohibited unle specific duties require you to do so.
除非特殊工作需要，任何员工不得使用客用电梯。
·Please use the service lifts.The employees are expected not to take elevator for 2 floors up or for 3 floors down.
上下楼时必须乘坐员工专用电梯。上二层楼或下三层楼时请步行。
5.10LOITERING员工不允许在岗上闲逛的管理规定
·Employees are not allowed to loiter in the Hotel s premises before,during and after working hours unle on specific work aignment. 除非特殊工作需要，任何员工不得在任何时间在酒店内闲逛。
·You are not allowed to leave your work area without prior permiion from your supervisor/manager or enter any section/department/area in the Hotel in which you are not aigned to work,unle your duties require you to do so.
非经部门主管/经理同意，员工不得离开工作岗位或进入非工作区域和部门。
·Prior permiion must be obtained if you are required to stay later than an hour after your shift.
在下班后需要逗留一小时以上，须事先获得许可。
5.11LOST AND FOUND ITEMS失物招领
·Any money or article found within the Hotel premises must be handed immediately through your supervisor to the Housekeeping Department if the 精品资料网（http://www.daodoc.com） 专业提供企管培训资料 discovery is made between 07∶00-23∶00 hours.
员工在07∶00－23∶00之间在酒店范围内发现任何遗失的钱物，应通过本部门主管立即送交酒店客房部。
·After 23∶00, such reports are to be made to the Lobby Aistant Manager.
在23∶00之后发现的财物应送交大堂副理。
·You are advised that unlawful retention of property not belonging to you is an offence and can subject you to disciplinary action. 非法扣留不属于自己的财物，可能导致纪律处分。
5.12THEFT 员工不允许偷窃酒店物品的管理规定
·Theft of any items from the Hotel,guests or other employees will render you liable to instant dismial.This includes consuming or taking food,alcoholic beverages or any other types of beverages from the Hotel without prior permiion.从酒店、顾客或其他员工处偷窃财物将导致对该员工的立即辞退。此项内容包括未经许可而食用或拿取酒店之食物、酒类或其它饮料。
5.13EATING/DRINKING员工不允许在岗上吃东西的管理规定
·Employees shall not consume food or beverages at the work area or any other places except the staff dining room.The Hotel views unauthorized consumption of hotel food,alcoholic and non-alcoholic beverages as serious breaches of discipline.
除员工餐厅外，员工不得在酒店区域内进食或喝含有酒精的饮料。未获准许而进食或饮用含有酒精饮料是违反店规。这种行为将被视为严重违纪。
精品资料网（http://www.daodoc.com） 专业提供企管培训资料
·Eating during working hours and eating at the work area is strictly prohibited.
工作时间内不得在酒店工作区域内进食。
5.14DRUNKENNESS，UNDER INFLUENCE OF ALCOHOL 员工不允许在岗上醉酒的管理规定
·Employee\'s who report for work under the influence of alcohol or smell of alcohol or suspected to be intoxicated shall be duly disciplined. 任何员工在上班时醉酒或有浓厚酒味，将受到相应的纪律处分。
·No consumption of alcohol or other intoxicating liquid is allowed within the hotel premises and its surroundings.
不允许在酒店所属服务范围内饮酒或其它酒精饮料。
5.15PERSONAL PAGER & HANDPHONE 员工配带私人传呼机和手机的规定
·No employee is permitted to carry a personal pager and handphone during working hours.
任何员工在上岗时不得携带私人传呼机和手机。
·Only those who are iued with the Hotel s pager or handphone for offcial use will be allowed to carry such pager/handphone while on duty. 因业务需求而由酒店配发传呼机或手机的员工方可在值班时携带。
·Approval will be granted only under compaionate and justifiable circumstances.
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 酒店对其他员工携带传呼机或手机的许可，以该员工所述的理由为依据。
5.16CONFIDENTIALITY员工必须遵守酒店保密制度的管理规定
·Employees shall maintain and observe confidentiality to the utmost throughout your employment.
酒店员工在聘用期间应严格遵守酒店保密制度。
·Disclosing any information of a confidential nature about the Hotel to any unauthorized person is a grave offence and may lead to immediate dismial.
将酒店机密信息泄露给他人是严重违纪将可能导致纪律处分。
5.17HEALTH & SAFETY AT WORK员工安全工作的管理规定
·Any injury sustained while on duty must be reported immediately to the Head of Department.
当班受伤时，应立即报告部门经理。
·The Hotel will not be responsible for any claim whatsoever if the accident is not reported within 24 hours.
如果在事故或受伤后24小时内未予报告，酒店将对此不负任何责任。
·Safely is the concern of every employee.Observe all safety rules and signages such as ―No ENTRY‖, ―DO NOT ENTER‖, ―NO SMOKING‖, ―DANGER‖, ―FLOOR IS SLIPPERY‖.etc.
每位员工都应切实注意安全。要遵守安全规则，注意写有―不准入内‖、―禁止吸烟‖、―危险‖、―小心地滑‖等字样的标志。
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 ·You will be instructed on procedures concerning fire prevention and the use of emergency exits.
员工会被指导在发生火灾时应采取的措施及紧急出口的使用办法。
5.18TYPES OF MISCONDUCT违纪类别
A.FIRST DEGREE OFFENCE一类违纪 i) Loitering in the Hotel when off duty or on leave. 下班后或休假时在酒店闲逛。
ii) Using hotel telephone for personal calls. 使用酒店非指定电话处理私人事宜。
iii) Disorderly conduct of any kind on the Hotel premises such as running,shouting or using abusive language.
在酒店内有任何不遵守秩序的行为，如奔跑、大声喊叫或语言粗俗。 iv)Refusal to submit to or comply with security policies of the Hotel such as failure to present packages being taken into or out of the Hotel for inspection by authorized guards/personnel.
拒绝服从或遵守酒店保安政策，如拒绝打开带进或带出酒店的包裹让授权的保安人员检查。
v) Failure to comply with any periodically scheduled medical examination required by the Hotel.
不依从酒店定期体格检查的要求。
vi) Failure to wear name badge while on duty. 工作时间不佩带名牌。
vii) Using guest facilities or guest elevators without prior authorization. 未经事先同意，擅自使用客人设施或电梯。
viii) Failure to wear proper attire or uniform while on duty. 工作时间不穿合适的服装或制服。
ix) Bringing food out of the Staff Dining Room.
精品资料网（http://www.daodoc.com） 专业提供企管培训资料 将食物带出员工食堂。
x) Unauthorized entering or leaving the Hotel through the Lobby entrance. 擅自通过大堂出入酒店。 xi) Littering on the Hotel premises. 在酒店里乱扔垃圾。
xii) Sloppine in personal appearance. 衣着邋遢。
xiii) Failure to carry Employee Identification Card while on duty or on the Hotel premises.
工作时或在酒店内不携带酒店工作证。
xiv) Wearing uniforms outside the Hotel without authorization. 在酒店外部穿制服，除因工作需要。
xv) Holding hands in the hotel or putting arms around each other.在酒店内手牵手或勾肩搭背。
xvi) Picking one\'s nose or ears while on duty. 岗上挖鼻孔或抠耳朵。
xvii) Failure to adhere to personal grooming standards. 不遵照仪容仪表的标准要求。
xviii) Speaking dialect and not offcial language at work. 工作时说方言，不讲专业语言。
xix) Chewing gum,sucking a sweet or preserved fruit during working hours. 工作时间咀嚼口香糖或吃零食。
xx)Unauthorized carrying of pager and hand phone while on duty. 上班时擅自携带传呼机及手机。
B.SECOND DEGREE OFFENCE二类违纪
i)Carelene,attending to private affairs (for example,reading books or newspaper,writing personal letters,listening to Walkman) or negligence in the 精品资料网（http://www.daodoc.com） 专业提供企管培训资料
