空乘常用英语
一、乘客与飞机工作人员
international paenger 国际旅客domestic paenger 国内旅客connecting paenger 转机旅客transit paenger 过境旅客stand-by 候补旅客no-show 误机者
unaccompanied paenger 无人陪伴儿童handicapped paenger 残疾旅客departing paenger 出港旅客arriving paenger 进港旅客flight crew 机组人员captain 机长pilot 飞行员copilot 副驾驶员
flight engineer 飞行机械师
stewarde/cabin attendant/air hoste 女乘务员/空中小姐
steward 男乘务员
purser/chief attendant 乘务长chief purser 主任乘务长air crew 空勤人员ground crew 地勤人员
ground service staff 地面服务人员navigtor 领航员
Main Facilities in the Airport
二、机场主要设备
aerodrome/airport 飞机场alternate airfield 备用机场control tower 管制塔台hangar 机库fuel farm 油库
emergency service 急救站
localizer 航向信标台/定位信标weather office 气象站runway 跑道taxiway 滑行道
parking bay 停车位置maintenance area 维修区
terminal departure building 机场大厦/候机楼
international departure building 国际航班出港大厦seeing-off deck 送客台
domestic departure lobby 国内线出港候机厅coffee shop 咖啡室
special waiting room 特别休息室quarantine 检疫
Customs 海关
emigration control 出境检查snack bar 快餐部
automatic door 自动出入门arrival lounge 到达大厅departure lounge 离港大厅transit lounge 过站大厅
telephone/telegram/fax room 电话/电报/传真间stand-by ticket counter 补票处
flight information board 航班显示板check-in counter 办理登机手续柜台transfer correspondence 中转柜台carousel 旋转行李传送带public addre 广播室dispatch office 签派室
police office 机场公安局（警察局）boby temperature scanner 体温检测仪medical centre 医疗中心escalator 自动扶梯
elevator （升降式）电梯
moving/automatic walkway 自动步道air bridge 登机廊桥
airport fire service 机场消防队catering department 配餐供应部门duty-free shop 免税商店airtel/airport hotel 机场宾馆VIP room 贵宾室main lobby 主厅
freight building/cargo centre 货运大厦/货运中心security centre 保安中心imports shop 进口商品店entrance 入口
paenger route 旅客通道
boarding gate No.18 第18号登机桥
boarding gate besides No.16 第16号以外登机桥inＦＯＲＭation counter/office 问询处lavatory 卫生间
international arrival building 国际航班到达大厦taxi stand 出租汽车站
demestic connection counter 国内线联运柜台exit 出口
hotel and limousine service 旅馆及机场交通服务处 limousine stand 机场交通车站 waiting room 休息室
exchange and tax payment 兑换及付税Customs personnel 海关人员
Customs inspection counter 海关检查柜台connection counter 联运柜台
baggage claim area 行李认领区arrival lobby 入境旅客休息室
immigration control 入境检查security counter 安检柜台
plant quarantine 植物检疫security check station 安全检查站
animal quarantine 动物检疫
三、A paenger doesn’t take the seat aigned him.）
S:Excuse me，sir.May I see your boarding pa?
P1:According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I’ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Would it be poible for me to sit here?
S:I appreciate your problem.But you should be seated in the aigned seat，in order to ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your aigned seat for the time being?After it takes off，you may return to this seat.
p1:OK，I see.
...
p2:Excuse me，Mi.Do you mind if I ask you a question?
S:Go ahead.
P2:The man over there is a friend of mine.I wonder if I could sit next to him.
S:Well.Let me try to talk with the girl beside him to change the seat with you.Follow me ，please.
May I trouble you，Mi?The man over there woule like to sit together with the paenger here.Would you be kind enough to change to another seat?
P3:OK，no problem.
S:Thank you，Mi.
p2:Thanks a lot.
S:You’re **.
四、常用句子
1、Would you like to read these news papers or magazines?
您想看这些报纸或杂志吗?
2、Would you like anything to drink first?
您想先喝点什么?
3、Here is today’s menu．what would you like to have?
这是今天的菜单，你想吃些什么?
4、Thank you for waiting sir．Here you are．Anything more?
谢谢，让您久等了。这是您的饭和咖啡，还要点什么?
5、How about the sweet?
甜食要不要?
6、May I clear up your table now?
现在可以收拾您的桌子吗?
7、Are you going to study there or just for sight seeing?
你是去学习还是只去旅游?
8、The flight has been delayed because of bad weather．
由于天气恶劣，航班已经延误。
9、We can’t take off because the airport is closed due to poor visibility.
由于低能见度，机场关闭，我们不能起飞。
10、Our plane is bumping hard．please keep your seat belt fastened。
我们的飞机颠簸得厉害，请系好安全带。
Before Take-Off 起飞前
1.Morning， madam（Sir）.** aboard!
早上好，女士（先生）。欢迎登机！
2.May I introduce myself， I’m ___， the chief purser of this flight.
请允许自我介绍。我叫___，本次航班的主任乘务长。
3.Morning， sir.** aboard.Busine cla or economy?
早上好，先生。欢迎登机。坐公务还是经济舱？
4.Follow me， please.Your seat is in the middle of the cabin.
请跟我来，您的座位在客舱中部。
5.An aisle seat on the left side ------ Here you are， sir.
是左边靠走廊座位------这是您的座位。
6.I’m afraid you are in the wrong seat.20C is just two rows behind on the other aisle.
恐怕您坐错位子了，20C正好在那边走廊的后二排。
7.Excuse me for a second， I’ll check.
请稍等一下，我查查看。
8.The plane is about to take off.Please don’t walk about in the cabin.
飞机马上要起飞了，请不要在客舱内走动。
9.You know the weather in Hongkong is not so good.It has been delayed.
你知道香港的天气不太好，飞机延误了。
10.Air China Flight CA937 leaves at 0730 in the morning.
中国国际航空公司CA937航班，上午7：30起飞。
11.Flight No.926， leaving Tokyo at 1740， flies nonstop back to Beijing.
CA926航班17：40离开东京直飞回北京。
12.You’re flying economy cla.Is that right?
您是坐经济舱，对吗？
Emergency Situation紧急情况
1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden breakdown of an engine.（本人希望这句话永远不要从CC口里说出来）
马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。
2.Don’t panic!不要惊慌。
3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.
我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
4.Take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！
5.Don’t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6.Put the mask over your face!戴上氧气面罩！
7.Bend your head between your knees!把你的头弯下来放在两膝之间！
8.Bend down and grab your ankles.弯下身来，抓住脚踝。
9.Get the extinguisher.拿灭火器来！
10.Open seat belts.Leave everything behind and come this way!
解开安全带，别拿行李，朝这边走！
11.This plane has eight emergency exits.Please locate the exit nearest to you.
本架飞机有八个安全门，请找到离你最近的那个门。
12.Jump and slide down!跳滑下来！
