酒店前台接待工作总结
In an instant half month ended, these half month makes I was changed a lot of, also acquired a lot of, what the problem that encounters into social more first and need learn is the ability of human aociation.Via friend introduction, I come to circumference on schedule quick hotel works, bringing the paion that works to the first, I was on the —— of station of the first work of my life to be recieved downstage, circumference is quick hotel in all 145 rooms, room number still considers the guest pretty good for opposite Zhengzhou to every hotel it is same, antechamber ministry is the core of whole public house, also should be the face of the hotel, because this is taller to the staff member’s requirement, recieve downstage especially, figure is on one hand, additionally individual quality also is very important, individual quality includes the gift of tongues and the faculty of meet an emergency that receive a person to need thing, and the manner that handles sudden incident, it is the information center of whole public house, the guest of the majority gets the information of the hotel from here, so the staff member must have very good knowledge to the information of the hotel.It is OK that summary rises below in order to 5 will elaborate: 1, courteous, formal.Include: How to smile, how to offer for the guest service, right in the service guest language respect.2, the interest that downstage personnel also rises to just be helpful for a hotel so because of this floor personnel coact, solidarity.3, of downstage profeional knowledge groom.Basically be routine flow, downstage routine is very trival, divide roughly for tripartite face, acceion guest is dealt with register what live to be offerred for the guest in the guest during inn a series of services include baggage deposit, ask ask, finally is to be a guest to deal with check information communicates with the guest.4, language respect.Prohibit using native land dialect to the guest in serving to the guest at ordinary times downstage, why? 1, it is right the guest is not respected, 2, was to reduced individual quality and hotel to bring bad influence, always applying mandarin so is the main demand in the job, .5, the collection of the relevant tourist attraction to this locality and up to date information and master.Come the major guest that the hotel lodges is to come to each cities and abroad, this asks we want to wait for the control with have certain to Zhengzhou travel tourist attraction not only, even the understanding that we visit many somes of tourist attraction to Henan even the habit of a few custom of each nation has each country to understand in the round, these are the our better premise that serve for the guest.Recieve downstage looking is a very simple work, but need the thing of study among them,still have very.I can try hard to had done my work attentively, only such ability are perfected ceaselely and raise oneself.It is human relation respect on the other hand, the feeling between the clamate in the school is true, concern without too big increase, but enter a society, each word that you say, each thing that do needs a consideration repeatedly.Of course, I always remind myself with sincere need a person, similar authority also is met with sincere wait for you.Like busy sense, such ability enrich his life, oneself life value ability is able to reflect.
