酒店培训工作总结
To increase staff further hep hotel knowledge, consciousne of industry of hotel of comprehensive aggrandizement employee, make study development company hard, ministry of hotel administration human affairs undertook a system groom to entire store employee Feburary, now Bencipei example job sums up as follows: One, the work that completes at present 1, this second take the lead by ministry of administrative human affairs organization, in the light of the hotel all employee that enter office undertake unitary communal tax grooms.Course has appearance of courteous and hotel industry ABC, formal, appearance, operating conditions to spend the standardization that waits for a related side to groom.This grooms aim to strengthen a hotel to communicate and be communicated of layer of departmental door employee, strengthening a hotel communal cla knowledge while, offer to loosen the mood to everybody, communicate the platform of thought and promotional understanding.2, the announce follow in a continuous line that reinforces the content such as appearance of formal to courtesy of early days of staff start busine, appearance and groom, the hotel that trains employee serves consciousne and master spirit, hep hotel each regulations system, unified groom after the end, will organize specific post mastery of a skill or technique to groom by departmental door proper motion.Departmental door beard grooms next month branch plan this month 25 sent a few days ago groom to administrative human affairs the ministry puts on record.3, example ends Bencipei, undertake aeing examination paper exam to faculty, let delegate of personnel of departmental door recieve training fill in groom evaluate a watch, effectively understanding employee grooms real demand, for next time employee is mixed into duty become a full member aement grooms the job had definite target way.2, the direction of inadequacy and effort 1, although my hotel is hotel of 4 stars cla, but employee gets education rate is general not tall.Grooming certain arduous sex is had in the proce, must relapse announce as string of 1000 cash, persuade education patiently, just can obtain groom certainly the effect.Henceforth groom aggrandizement wants to groom in the job skill, add new content, new window and interactive segment, add interest sex of course.Grooming will be ministry of administrative human affairs advocate pay way.2, departmental door grooms the job needs seasonable follow-up.Except groom ministry public house is public the cla grooms outside, departmental door wants cogent strengthen the post fact of cadre door employee to hold skill groom, cooperate organization of ministry of good administration human affairs to begin only groom and begin good cadre door to groom, ability is done more faultlely in post service proce.Groom the ministry meets what hand in according to departmental door groom the plan goes follow-up is departmental of the door groom and begin this department inside the plan all sorts of grooming.3, insist to pledge check is mixed groom organic union of the job.Accomplish go from inside groom in qualitative check, arrive again through grooming the test in qualitative check.(will decide through pledging check go on a tour of inspection and the guest opinion that analyse branch of each a gleam of are expreed) undertake special subject grooms.Make the problem that discovers in qualitative check teachs employee through grooming.Make employee notices to serve detail at any time, aure the service quality of the hotel, should accomplish not only respect property, accomplish major even.4, strengthen groom spot management.Groom this by what ministry of administrative human affairs organizes cent is approved undertake, because the person is much, field is not big, add without mike sound equipment, the partial employee of backlash lets not the problem such as Qing Dynasty, will want to solve a series of field, problems that equipment brings henceforth, let more employee cogently
learn more knowledge content.5, groom consciousne remains to rise.Bencipei example is with ministry of hotel administration human affairs dispatch arrives the announcement of departmental door, but at present some of branch grooms to cadre door employee supervisory strength is insufficient, cause employee the job is rambling, present groom not seasonable or find an excuse does not groom, so departmental door wants aggrandizement to groom consciousne, cooperate to help the work that ministry of good administration human affairs begins, establish good profeional morality consciousne.Will build henceforth groom supervisory mechanism, spend in order to increase staff to groomed heavy visual range, enthusiasm and participate in a gender.Ministry of administrative human affairs grooms manager / Yang Gong kitchen 2012-3-1
