酒店培训总结
Of hotel service knowledge groom organization and the ability that run the job to sum up employee are concerning directly with executive force the benefit of guesthouse and core competition ability, accordingly, groom a the job is manpower resource ministry all the time main task.The beginning of the year, expand a demand according to guesthouse strategy, division system decided this year groom theme, namely: Raise the service consciousne of employee of the level of management of administrator, aggrandizement, construction gets used to market economy to develop the hotel group of need.Pay equal attention to endowment introduced reach the designated position manage what the company aists guesthouse to groom the job.2007 year, organize staff size to groom 53 times in all, participate in groom the number amounts to 2000 much people, obtained groom very well the effect.Groom specificly the form has: 1, groom the course of knowledge of arrangement hotel service of course of hotel service knowledge covers management, sale to reach groom the respect such as skill.Guesthouse administrator paes a year of time learn group by group, abounded administrative knowledge, mastered fundamental administrative skill, the spot discovers problem and the ability that solve a problem had very big rise.2, the seminar of hotel service knowledge that seminar of hotel service knowledge holds in the light of specific iue very get student reception, spot atmosphere is dynamic, the problem that student will encounter in the job communicates on claroom, the way that collective delibrate settles, make student from solve a problem to learn to solve a kind of problem! The seminar still rises to cheer the action of morale on certain level, in working at ordinary times, feel the difficult, problem that has preure is solved, student mirrors brains generally clearer, working direction is clearer, working strength is verier! 3, hotel service knowledge is special coach knowledge of service of guesthouse interior hotel grooms instructor vocational level is high, but schoolteaching ability slants relatively weak.Through grooming with special the means that coachs to be united in wedlock, groom the schoolteaching way that instructor learned major from which and schoolteaching skill, individual ability got very big promotion, all grooming groom into travel guesthouse interior after instructor is right the job has hope more! 4, knowledge of service of new employee hotel grooms let new public house serve intellectual employee to get used to the job quickly, it is very important to complete the transition from person of industry of take office of blame profeion person, can save a lot of time and resource cost for guesthouse.Basis of manpower resource ministry the hotel is actual circumstance protocol new employee grooms into duty plan, specific content includes common sense of department of knowledge of system of hotel general situation, regulations, fire control, engineering and service formal 5 much, through grooming with study, make new employee begins transition from consciousne, understand the attitude that contemporary work place wants, ability, got used to new working environment and the intellectual skill that master working place to need as soon as poible to lay good foundation quickly for new employee.4, the organization of activity of knowledge of service of major public house is arranged 1, the selection activity of the astral ” that “ smiles carries out “ smile to serve ” for development this theme, manpower resource ministry organized the selection activity of the astral ” that whole house “ smiles in June 2007 especially, the activity establishs the astral ” ballot box that “ smiles in every information desk, poll by the guest, call out the names voted of manpower resource ministry, guesthouse evaluates round examine and verify, judge the astral ” that singled out 6 “ smile finally, their very big echo arose in be elected to be versed in in wide high-ranking
official, to improve the service of guesthouse quality rose to urge action actively.2, “ learns to serve knowledge of ” of new wind of post of formal, tree to grab answer contest activity leads an appeal to answer, the idea that has excellent service is established in guesthouse, manpower resource ministry arranges nearly 2 months meticulously, learn a service at “ will be being begun in whole house on November 28 formal, knowledge of ” of tree post new wind is grabbed answer contest.This activity organization is very succeful, it increased staff greatly people courteous consciousne, service consciousne, favorable effect produced inside the hotel.3, the branch still is made up wrote “ service of Chengdu garden hotel is normative “ booklet, guesthouse collectivity sends every employee below, pa study, increased staff people working enthusiasm, enhanced employee people consciousne of active, excellent service.5, work of manpower resource department planned 2008 manpower resource ministry worked 2008 the target is, between the union of seek person and thing and person and person cooperate cheek by jowl, implementation on busine its person, person is comfortable its thing, person uses up choose person, thing its contest of ability, thing the target of its result.Improve the integral quality of employee ceaselely, effectively organization brings the working enthusiasm of employee, creativity into play employee, adequately, the New Year that realizes a hotel finally spends the overall objective in.
