外贸商务邮件范文（精选多篇）

推荐第1篇：外贸邮件

A、主动跟新买家建立联系

Dear Mr.Jones:

We understand from your information posted on Alibaba.com that you are in the market for textiles.We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.

We are a joint venture specializing in the manufacture and export of textiles.We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present.You may also visit our online company introduction at Http://www.daodoc.com which includes our latest product line.

Should any of these items be of interest to you, please let us know.We will be happy to give you a quotation upon receipt of your detailed requirements. We look forward to receiving your enquires soon. Sincerely, John Roberts

B、对新买家要求建立业务联系的回复

Dear Mr.Jones:

We have received your letter of 9th April showing your interest in our complete product information.

Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http://www.daodoc.com which includes our latest product line.

We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future. Sincerely,.

C、向老客户介绍公司新的产品信息

Dear Mr.Jones:

We have refreshed our online catalog at http://www.daodoc.com, and now it covers the latest new products, which are now available from stock.

We believe that you will find some attractive additions to our product line.Once you have had time to study the supplement, please let us know if you would like to take the matter further.We would be very happy to send samples to you for close inspection.

We will keep you informed on our progre and look forward to hearing from you. Sincerely,

D、回复对某个产品的查询

Dear Mr.Jones:

Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product \"toaster\". We\'ve enclosed the photo and detailed information of the product for your reference: Product: toaster

Specification: xxxxxxxxxxxxxxx Package: 1pcs/box Price: 10usd/pcs Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L.C at sight. We look forward to receiving your first order. Sincerely,

E、无法提供对方查询中所要求的产品时

Dear Mr.Jones:

Thank you for your enquiry of 12 March cate 9 cable.

We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to exceive demand.

We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commiion 2%.

Please visit our catalog at http://www.daodoc.com for more information on this item.If you find the product acceptable, please email us as soon as poible. Sincerely,

F、查询对方公司的产品

Dear Sir or Madam:

We know that you are exporters of textile fabrics.We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used.

We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned.

When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not le than 1000 meters of individual items.Prices quoted should include insurance and freight to San Francisco. Sincerely,

G、几种报盘

(a.)

Dear Mr.Jones:

We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.

In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.

Please note that we have quoted our most favorable price and are unable to entertain any counter offer.

As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply. Sincerely,

(b.)

Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C iued by your first cla bank in our favor upon signing Sales Contract.

We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.

If we can be of any further help, please feel free to let us know.Customers\' inquiries are always meet with our careful attention. Sincerely,

(c.)

Re: SWC Sugar Dear Sirs,

We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product. To comply with your request, we are offering you the following: 1.Commodity: Qingdao Superior White Crystal Sugar.

2.Packing: To be packed in new gunny bag of 100kgs.each. 3.Quantity: Ten thousand (10000) metric tons.

4.Price: US dollars one hundred and five (US$105.00) per metric ton, Fob Qingdao.

5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.

6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.

Please note that we do not have much ready stock on hand.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval. We are awaiting your reply. Sincerely,

H、作为对方供应商，认为对方压价太低

Dear Mr.Jones:

We confirm having received your telex No.LT/531 of May 17, asking us to make a 10% reduction in our price for Men\'s Shirts.Much to our regret, we are unable to comply with your request because we have given you the lowest poible price.We can aure you that the price quoted reflects the high quality of the products.

We still hope to have the opportunity to work with you and any further enquiry will receive our prompt attention. Sincerely,

I、作为买家，认为对方报价太高

Dear Mr.Jones,

We acknowledge receipt of both your offer of May 6 and the samples of Men\'s Shirts, and thank you for these.

While appreciating the good quality of your shirts, we find your price is rather too high for the market we wish to supply.

We have also to point out that the Men\'s Shirts are available in our market from several European manufacturers, all of them are at prices from 10% to 15% below the price you quoted.

Such being the case, we have to ask you to consider if you can make reduction in your price, say 10%.As our order would be worth around US$50,000, you may think it worthwhile to make a conceion.

We are looking forward to your reply, Sincerely,

J、要求对方开立信用证

Dear Mr.Jones:

With reference to the 4,000 dozen shirts under our Sales Confirmation No.SX260, we wish to draw your attention to the fact that the date of delivery is approaching but up to the present we have not received the covering L/C.Please do you utmost to expedite its establishment so that we may execute the order within the prescribed time.

In order to avoid subsequent amendments, please see to it that the L/C stipulations are in exact accordance with the terms of the contract.

We look forward to receiving your favorable response at an early date. Sincerely,

K、因对方未能如期信用证而交涉

Dear Mr.Jones:

With reference to our Sales Confirmation No.825 dated August 10, 2002, we regret to say that your letter of credit has not yet reached us up to the time of writing.This has caused us much inconvenience as we have already made preparations for shipment according to the stipulations of the said Sales Confirmation. You must be aware that the terms and conditions of a contract once signed should be strictly observed, failure to abide by them will mean violation of contract.If you refer to our Sales Confirmation, you will see the clause reading:

\"The Buyer shall establish the covering Letter of Credit before 30th August, 2002, failing which the Seller reserves the right to rescind the contract without further notice.\"

The goods you ordered have been ready for quite some time and the demand of late has been so great that we find it hard to keep them for you any longer.However, in consideration of our friendly busine relations, we are prepared to wait for your L/C, which must reach us not later than October 5, 2002.If we again fail to receive your L/C in time, we shall cancel our Sales Confirmation and ask you to refund to us the storage charges we have paid on your behalf. Your cooperation in this respect will be appreciated. Sincerely,

L、修改信用证

Dear Mr.Jones:

We have received your L/C No.121/99 iued by the Yemen Bank for Reconstruction & Development for the amount of $19,720 covering 1,600 dozen Men\'s Shirts.After reviewing the L/C, we find that tranhipment and partial shipment are not allowed.

As direct steamers to your port are difficult to find, we have to ship via Hong Kong more often than not.As to partial shipment, it would be our mutual benefit because we could ship immediately whatever we have on hand instead waiting for the whole lot to be completed.

We, therefore, are writing this afternoon, asking you to amend the L/C to read: \"TRANSSHIPMENT AND PARTIALSHIPMENT ALLOWED\"

We shall be glad if you see to it that amendment is cabled without any delay, as our goods have been packed ready for shipment for quite some time. Sincerely,

M、延期信用证的期限

Dear Mr.Jones:

We thank you for your L/C for the captioned goods.We are sorry that owing to some delay on the part of our suppliers at the point of origin, we are not able to get the goods ready before the end of this month.As a result, we sent you a cable yesterday reading: L/C1415 PLSCABLE EXTENSION SHIPMENT VALIDITY 15/31 MAY RESPECTIVELY LETFOLLOWS

It is expected that the consignment will be ready for shipment in the early part of May and we are arranging to ship it on s/s \"Fanyang\" sailing from Dalian on or about 10th May.

We are looking forward to receiving your cable extension of the above L/C thus enabling us to effect shipment of the goods in question. We thank you for your cooperation. Sincerely,

N、拒绝对方做独家代理商的要求 Dear Mr.Jones:

Thank you for your letter of 15th September.

As we are now only at the get-acquainted stage, we feel it is too early to take into consideration the matter of sole agency.In our opinion, it would be better for both of us to try out a period of cooperation to see how things go.Also, it would be neceary for you to test the marketability of our products at your end and to continue your efforts in building a larger turnover to justify the sole agency arrangement.

We enclose our latest pricelist covering all the products we handle within the framework of your specialized lines.

We look forward to hearing from you. Sincerely,

O、指定对方为独家代理商

Dear Mr.Jones:

We have received your letter of the 15th and are impreed with the proposal you make.We are pleased to tell you that we have decided to entrust you with the sole agency for our Embroideries in the territory of Sweden.

The Agency Agreement has been drawn up for a duration of one year, automatically renewable on expiration for a similar period unle a written notice is given to the contrary.Enclosed you will find a copy of the draft.Please go over the provisions and advise us whether they meet with your approval.

We shall do all in our power to aist you in establishing a mutually beneficial trade. Sincerely,

P、处理对货损的投诉

Dear Mr.Jones:

We have received your letter of 18th July, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectne of our packing.

Upon receipt of your letter, we have given this matter our immediate attention.We have studied your surveyor\'s report very carefully.

We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you.We are therefore not responsible for the damage; but as we do not think that it would be fair to have you bear the lo alone, we suggest that the lo be divided between both of us, to which we hope you will agree.

Sincerely,

Q、处理对货物品质的投诉 Dear Mr.Jones:

We very much regret to learn form your letter of 2nd March that you are not satisfied with the dre materials supplied to your order No.9578 From what you say it seems poible that some mistakes has been made in our selection of the materials meant for you and we are arranging for our Mr.Yang to call on you later this week to compare the materials supplied with the samples form which your ordered them.

If it is found that our selection faulty, then you can most certainly rely on us to replace the materials.In any case, we are willing to take the materials back and, if we can not supply what you want, to cancel your order, though do this reluctantly since we have no wish to lose your custom.

邮件技巧：

我们已经及时回复了买家询盘，但似乎总是“石沉大海”：相信这是众多外贸人员常遇到的状况。这是为什么呢?是邮件内容太多无针对性?内容太少买家没兴趣?还是我们的英语水平需要再提高?客观言说：以上揣测都可能会影响到但只是片面的影响，当下电子商务运用日渐广泛深入，买家通过给出的平台寻找感兴趣的中国供应商时，往往不会只针对一家厂商发送询盘，如何才能积极跟进初次询盘促成订单，让我们在完成初步的询盘筛选后一同来关注询盘跟进技巧.

一、询盘为泛问所有产品

内容大多如下：

We are interested in all your products, could you please send us more information and samples about your products and price list?

回复可参考如下：

Dear Sir/ Madam,

Thanks for your inquiry at Alibaba.com.

We are profeional supplier for XX(产品名) at competitive price, located in XX(公司地址).By now our products have been exported to XX(出口国别或地区).Here is the attachment with some pictures & price of our products that may suit your market requirements.Also you’re welcome to check our website(xxx) for more details and select your interested products.

We’re sincerely looking forward to developing busine with you, If any comments, we would be glad to discu in details through MSN：XXX \\ mails or any way you like.(附件内容可挑选一些公司主打产品或通过搜索初略客户市场需求后可推荐的产品类型)

泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。对能给予继续回复的买家应继续重点追踪，未回复的买家可在转发首次回复邮件基础上询问买家是否有收悉X月X日的回复。

二、询盘为针对公司具体产品发的询价

此类询盘价目标性较强，真实有效性较高，需重点跟进。倘若已据询盘内容做出了具体回复，并报了价格，但买家没有再回邮件，可发以下邮件提醒：

Dear Sir/ Madam,

Several days no news from you and sincerely may all go well.

Now I am writing for reminding you about our offer for XXX(品名) dated on XXX as reply to your inquiry from Alibaba.com Have you got (or checked) the prices or not? Any comments by return will be much appreciated.It will be our big pleasure if we have opportunities to be on service of you in near future.

Looking forward to your prompt response.

(最好把第一次发给客户的邮件内容和客户最初的询盘附在邮件下方以提醒买家。简便方法：可直接转发第一封回复邮件。收件人写明买家的Email.)

若过段时间，买家还是没有回复邮件，建议可再发如下类似邮件再次追踪：

Dear Sir/ Madam,

How are you? Hope everything is ok with you all along.

Now I am emailing you to keep in touch for further busine.If any new inquiry, you’re welcome to reach us here and I will try my best to satisfy you well with competitive price as request.

By the way, how about your order (or busine) with item XXX? If still pending, I would like to offer our latest price to promote an opportunity to cooperate with each other.

如果连续三封邮件发出去之后买家仍然无动于衷，基本证明买家可能对您产品/价格不感兴趣或者由于其他原因暂时不需要您的产品，可暂时搁置，将时间用在继续寻找新的目标客户上。当然也有很多非常好的买家会被您的毅力感动，回复告诉您一些关于产品进展的情况。我们千万不可急于求成，应仔细分析家客户的提示有针对性得去保持追踪。

以下为几种经常收到的买家回复：

1.客户收到跟进邮件后，如暂时对提供的产品无需求的话，他/她一般都会说以后联系，说明以后还是有机会的，这个时候一定要有耐心：

Dear，

I’m doing fine, thanks for your information.

I’m still in the planning of building my new office, due to the work constrain I decided to delay it first.

Anyway I will contact you once I decided.Thanks!

2.收邮件的人不是公司决策者

Dear，

Thank you! I received your email and I sent it to our outsourcing manager.He didn’t tell me anything just now.

I will contact you soon once got any news.

3.告诉您不及时回复邮件的原因

Dear，

I receive more than 10 offers every day and it will take me some times to look into each and every offers.I will contact you in the future if you are in our selection of companies.Many thanks for your co-operation.

跟进技巧：这类客户建议可通过发新产品介绍或者新报价的方式来保持联系，相信时间久了成为您客户的能性还是比较大的。至少让买家对您留有印象，即使暂时不需要您的产品，日后有需要的时候也会首先可想到您。

4.可能暂时不需要您的产品，但会问其他产品或者详细咨询一些与产品相关的问题，如：

Dear，

Sorry for delay in my reply.

I have been so busy searching through all the mails, concerning the item of XX(产品).May I ask you, where you purchase XXX(可能是产品相关行业的其他产品或产品的材料部件).Currently We’re interested in this subject.

In the coming days, I will reply concerning some samples.

跟进技巧：这样的客户就要根据公司的实际情况来回复了，建议不管能否帮得上忙都能给些回复和建议，暂时不能成为客户也可以先做朋友嘛，至少他问的是与您产品相关的问题，中国有句俗话“多个朋友多条财路”，特别是生意上的朋友!

5.想借机刺探军情的

Dear,

Sorry for the late reply.I will get back with you later.

I am very busy at the moment.If you have US customer as reference, that would help a lot.I am not here to steal information.We use reference in US to generate trust, just like you have “connections” (friends) among Chinese.

跟进技巧：应对这样的买家，如果公司在US地区有关系较好，规模较大的老客户，不妨挑选两个介绍给他/她，这样很能显示您的实力。但回复之前还是应根据公司具体产品在这个地区的推广情况来做妥当回复，站在买家立场多思考其询问的真正目的，考虑已在合作的客户公司是否愿意您将其公司名称透露，因为同一区域的多个采购上不可避免将存在竞争。一般简单告知公司名称即可，谨慎透露对方联系方式。如果在US地区没有客户，可以多介绍一些其他国家的客户来显示公司实力，同时向买家暗示我们在US地区还没有合作伙伴，如果您和我合作，将会帮助您开发整个US市场。

6.讨价还价

Dear,

Thanks for your reply, I have received your quote and I am currently looking through all of the quotations that I have received.Currently your prices aren’t the best but your products are very good.If you could make your prices more competitive I am sure we would be putting an order in with you very soon.

跟进技巧：可根据具体价格情况回复客户，或通过询问客户所在区域和订单量大小来做可能范围内的让步。

综上，对于有效询盘，我们一定要保持跟进。买家每天都会收到很多Offer，如果不恰当跟进，买家很有可能会忽略我们。跟进过程中，更重要的是细细体会各种可能的原因，积极采取相应措施，激发、把握买家购买意图，达成合作。

Tips: 跟进邮件的发送时间宜选择在星期二到星期五期间。星期

六、星期日最好不要进行这样的跟进邮件(特别是主动的业务开发邮件)，因为星期一上班后，客户的邮箱里往往会充满了需要处理的工作邮件，人们常常会没有时间或耐心仔细阅读此类业务开发邮件，而丧失机会。

推荐第2篇：外贸邮件

1.向顾客推销商品

Dear Sir: May 1, 2001

Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world.Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available.Enclosed is our brochure.

Yours faithfully

2.提出询价

Dear Sir: Jun.1, 2001

We received your promotional letter and brochure today.We believe that your would do well here in the U.S.A.Kindly send us further details of your prices and terms of sale.We ask you to make every effort to quote at competitive prices in order to secure our busine.We look forward to hearing from you soon..

Truly

3.迅速提供报价

Dear Sir: June 4, 2001

Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike.It gives us great pleasure to send along the technical information on the model together with the catalog and price list.After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand.We look forward to the opportunity of being of service of you.

交易的契机

4.如何讨价还价

Dear Sir: June 8, 2001

We have received your price lists and have studied it carefully.However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer.You should note that some price cut will justify itself by an increase in busine.We hope to hear from you soon.

Yours truly

5-1 同意进口商的还价

Dear Sirs: June 12, 2001

Thank you for your letter of June the 8th.We have accepted your offer on the terms suggested.Enclosed our will find a special price list that we believe will meet your ideas of prices.You should note that the recent advances in raw materials have affected the cost of this product unfavorably.

However, for your order we have kept our prices down.

Sincerely

5-2 拒绝进口商的还价

Dear Sirs: June 12, 2001

Thank you for your letter of June the 8th.We regret that we cannot meet your terms.We must point out that the falling market here leaves us little or no margin of profit.We must ask you for a keener price in respect to future orders.At present the best discount offered for a quantity of 200 is 5%.Our current situation leaves us little room to bargain.We hope you will reconsider the offer.

Truly

6.正式提出订单

Dear Sir: June 15, 2001

We have discued your offer of 5% and accept it on the terms quoted.We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September.The enclosed order is given strictly on this condition.We reserve the right of refusal of delivery and/or cancellation of the order after this date.

Truly

7.确认订单

Dear Sir: June 20, 2001

Thank you very much for your order of June 15 for 200 Deer Mountain Bikes.We will make every poible effort to speed up delivery.We will advise you of the date of dispatch.We are at your service at all times.

Sincerely

8.请求开立信用证

Gentlemen: June 18, 2001

Thank you for your order No.599.In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor.This account shall be available until Sep.20.Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

9.通知已开立信用证

Dear Sir: June 24, 2001

Thank you for your letter of June 18 enclosing details of your terms.According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for

US$ 50,000 in your favor, valid until Sep.20.Please advise us by fax when the order has been executed.

Sincerely

10.请求信用证延期

Dear Sir： Sep.1, 2001

We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory.We are afraid that your L/C will be expire before shipment.Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely

11.同意更改信用证

Gentlemen: Sept.5, 2001

We received your letter today and have informed our customers of your situation.As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30.Please keep us abreast of any new development.

Sincerely

交易的进行

12.抱怨发货迟延

Dear Sirs: Sept.25, 2001

Concerning our order No.599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment.We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed.We have given our customers a definite aurance that we would supply the goods by the end of September.We hope you will look into this urgent matter.

Yours faithfully

12a.处理客户的抱怨

Gentlemen: Sept.30, 2001

In response to your letter of Sept.25, we regret your complaint very much.Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs.The trouble was not serious, and the veel is now on her way.She would arrive at your place tomorrow or the next day.

Truly

14-1 取消订货

Dear Sirs: Oct.2, 2001

We are sorry that causes completely beyond your control have made it impoible for you to keep the shipment date of Sept.30.Since you have failed to uphold your end of the agreement, we find it neceary to cancel our order.Unfortunately, our buyers cannot wait indefinitely for the units.We are sorry that it is neceary to take such a drastic step.

Sincerely

14-2 谅解迟运原因

Gentlemen: Oct.2, 2001

We have received of your notice of delay of shipment due to mechanical troubles on the ship.We are pleased that the order is now on its way.Thank you for the notice.We are eagerly awaiting the ship\'s arrival.

Yours faithfully

交易的尾声

15.货物损坏报告

Dear Sirs: Oct.4, 2001

Upon arrival of your shipment, the ship\'s agents noticed that case No.5 was damaged and notified us.The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)

As you will see in our survey report and of the ship\'s agents\', that these units are damaged and quite unsaleable.Please send us replacements for the broken articles; we await your reply in due course.Sincerely

16-1.拒绝承担损坏责任

Dear Sirs: Oct.8, 2001

Thank you for informing us of the damaged shipment.Since the units were packed with the best of care, we can only aume that the cases were handled roughly.We therefore urge you to lodge your claim with the insurance company.

Sincerely

16-2.承担赔偿责任

Gentlemen: Oct.8, 2001

As soon as we got your letter we got in touch with the packers and asked them to look into the matter.

It appears that the fault lies with the packaging materials used.We have since corrected the mistake.We apologize for the oversight, and are sending a new delivery immediately.

Sincerely

交易花絮

17.催要逾期货款

Dear Sirs: Nov.30, 2001

It has come to our attention that your payment is one month overdue.The units ordered were delivered to you on September 26 and were invoiced on September 30.Payment is due on October 30.We look forward to seeing your remittance within a week.

Sincerely

18.付清逾期货款

Dear Sirs: Oct.3, 2001

We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance.We are sorry for the inconvenience.The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.Sincerely

推荐第3篇：外贸邮件回复

外贸邮件回复范文：

收到客户询盘时的回复： Dear Sir,

We hereby acknowledge receipt your inquiry of XX, (products) and I just got the information form our production department, these standards are available for us.And the now pls check the quotation below: The specification you required: The length: The diameter: The material ……

The price: XX usd /pcs FOB (Tian Jin)

I hope this is the one in your favor, as an experienced company (ISO9001:2000) in the XX field for more than 20 years.And we take the opportunity seriously to cooperate with you.If you have any questions, pls feel free to contact me.I will try my best.Thanks and regards Singature

客户询盘模糊，像客户询问规格 Dear Sir,

Thanks for your inquiry of our XX (products).On Dec.10th.And we are in XX field for many years, so we are confident we can do it.But the specification you given is still lack.Such as the diameter, material, quantity and so on…, so pls can you send us the details? The drawing (CAD) is ok.

After we confirmed, we are happy to provide you with our good quality and competitive price.

Looking forward your soonest reply, Thanks and regards Singature

针对客人的讨价还价的回复 Dear Sir,

Sorry for my late reply, I discu with our bo for a long time, but regarding the price, it is near our bottom line, you know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality.

But we treasure our first cooperation, so we allow you a 2% discount, this is the best I can do for you.

I hope that if you have the will to cooperate, pls don’t just focus on the price, the most important is the quality, I think.

If you any comments, pls let me know.Thanks and regards, Angela

这个得针对情况，如果利润真的不太高，就这样写么有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦。

应对客户的迟迟不回复的邮件： Dear Sir,

Did you receive our quotation on Dec.12th? And no reply from you.I was waiting until until all the colleagues left the office.May be you are very busy.

So pls can you take some time to give me a reply? And kindly give me some advice on XX(products)

Looking forward your reply Thanks and regards Angela

面对客户迟迟不回复 Dear Sir,

How are you these days? I am Angela from XX Company, hope you still remember me.You sent us an inquiry of XX products.And we quoted for you on Dec 12th.

Can you send me a reply which can state your advice? You know we usually keep our client’s data and advice in the achieves, so that we make special and divide plan and schedule for each client.

At the same time we can improve our service according to them, if there’s some fault and in our works.

So pls take a few time to tell me some advice on our busine.Ok? Thanks very much.

针对报价了不回复的 Dear Sir or Madam,

Hope you still remember me, I sent you quotation for XX (products) on XX (date), well maybe you are very busy, and I understand.

I review your website very carefully, and have much interests to make a start for our cooperation, to provide the best special service.

Could you give me some advice so that we can do better

Best Regards

1, Therefore we always put the quality as the first consideration 因此我们总是把质量放在第一位的

2，Would it too much to ask you to respond my question by tomorrow? 可以请你明天以前回复吗？

3，the price we give is almost reach our bottom line 我们所给的价钱已经接近我们的底线了

4，The validity of the quotation is about the 10 days 报价的有效期大概是10天左右

5，Moreover we keep the price costs to the costs of the production 再说，我们的紧挨个已经接近生产费用的边缘

6，Will you kindly tell the quantity you require so as to unable us to sort our the offers?

为了方便我们报价，你能告知数量吗

7, you should take the quantity into consideration 你必须考虑到数量

8，We may reconsider our offer if your order is big enough 如果你们数量足够大的话，我们可以重新考虑价格 9，I’d like to tell you what I think about that 我想告诉你一些我的想法

10，But consider the quality, our price is quite reasonable 如果考虑到质量，我们的报价是很合理的

收到来信：

I have just received your kind letter.

I was very happy/glad/delighted/pleased to receive your letter yesterday morning.Your kind letter of Saturday arrived this morning 久未通信

Pls pardom me long in writing to you

I must apologize for not having written to you previously 未及时回信

I apologize for the delay in my reply

I apologize for being a day late with the delay reply to you Having lost your last mail, I have not been able to reply sooner 久无音信

I have not heard a word you for a long time There has been no news from you for ages

As I have not heard of you for long, I feel anxious 表示歉意难过：

Pls accept my sincerest apologies for the inconvenience I fear we caused you 遇到不好的事情

I have deeply grieved to hear the death of your father

I was most distre to learn from your letter of the illne of your father 谈谈开发信的事情

还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵

其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时还希望帮到比我还新的朋友，前辈不要拍我板砖哦。

发开发信要先找到邮箱，至于找邮箱呢，我觉得至今用的比较顺手的是各国邮箱的后缀(自己搜一下，太长了不好发上来)和一些好的黄页，有些朋友反映用邮箱后缀找不到，那是因为你要分析一下你们的产品在哪里很畅销，用的比较多。比如我们的产品水井管在沙特等中东产石油的地方用的多，那么就那些国建的公共邮箱后缀，搜出来比较多。 其实我觉得开发信这个东西就像我们国内做电话销售一样，我想每个外贸人都很讨厌每天一大堆的网络推广电话，我想老外和我们应该是一样的心情。所以我觉得做外贸的不容易的，每天辛辛苦苦找邮箱发开发信息，而且还被人讨厌，看都没看就删了。有的说喜欢简短的开发信，有的喜欢有点专业性的比较长一点开发信，至于到底怎么样，我有两种版本经常换着发，要多多准备几封进行追踪，邮箱最好设上阅读回执，对有阅读回执的邮件进行追踪，几

周几个月时不时的骚扰一下。要用不同的版本，要不发一样的，看不看都删了，没什么新意。我开发信的内容很大众化就不贴上来了。呵呵

还有一点是开发信是主题，反正我不喜欢什么how are you, hi, my friend,什么的，就用产品名称，或者用RE:貌似比较有效果，呵呵，还有可以突发奇想，比如有一天我用的标题是your water need treatment,（我们做水处理过滤产品的）结果发过去一会就有人回复说介绍一下详细的catalog什么的。当然可能是运气什么的 发开发信需要坚持，不要没有效果就放弃后再抱怨怎么没效果啊没效果啊，因为开发信本身的是一个概率问题，成功率本身就比较低的。所以那句话叫什么来着广撒网才能网大鱼。前辈的话是有道理的。

What’s wrong withy you, you look depreed

Something went wrong.情况不秒啊（出了问题/麻烦）。 You are welcome, you deserve it.Not necearily.不见得

I am embraed to take so many gifts

Embraed还可以指别人给你难堪而感到尴尬You scolded me in public, I am embraed I don’t deserve this/I am flattered.我不敢当 As for a leave/ I ask to use a sick leave today

Let’s get down to busine.It’s late, let’s get down to busine时候不早了，让我们谈正事吧。

1.无法提供客户想要的产品时回复

Dear

Thank you for your enquiry of 12 March cate 9 cable.

We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to exceive demand.

We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commiion 2%.

Please visit our catalog at http://www.daodoc.com for more information on this item.If you find the product acceptable, please email us as soon as poible.

Sincerely,

2.对客户一般讯盘的三种回复

Dear Mr.Jones:

We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.

In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.

Please note that we have quoted our most favorable price and are unable to entertain any counter offer.

As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.

Sincerely,

Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather

handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C iued by your first cla bank in our favor upon signing Sales Contract.

We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.

If we can be of any further help, please feel free to let us know.Customers\' inquiries are always meet with our careful attention.

Sincerely,

Re: SWC Sugar

Dear Sirs,

We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.

To comply with your request, we are offering you the following:

1.Commodity: Qingdao Superior White Crystal Sugar.

2.Packing: To be packed in new gunny bag of 100kgs.each.

3.Quantity: Ten thousand (10000) metric tons.

4.Price: US dollars one hundred and five (US$105.00) per metric ton, Fob Qingdao.

5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.

6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.

Please note that we do not have much ready stock on h

and.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.

We are awaiting your reply.

Sincerely,

3.客户向我们发出关于一个物品的讯盘后我们发的还盘

Dear :

Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product \"toaster\".

We\'ve enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

Package: 1pcs/box

Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L.C at sight.

We look forward to receiving your first order.

Sincerely,

4.对新客户想和我们建立合作关系的还盘

Dear Mr.Jones:

We have received your letter of 9th April showing your interest in our complete product information.

Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http://xxxxxxxxxx.alibaba.com which includes our latest product line.

We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.

Sincerely,.

Mark Li

推荐第4篇：外贸邮件回复

收到客户询盘时的回复：

Dear sir,

We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below:

The specification you required: The length: The diameter: The material ........

The price:XX usd /pes FOB(tian jin)

I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards

签名

客户询盘模糊，向客户询问规格

Dear sir,

Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok. After we confirmed,we are happy to provide you with our good quality and competitive price. Look forward your soonest reply, Thanks and regards

签名

针对客户的讨价还价的回复

Dear sir,

Sorry for my late reply,i discu with our bo for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.

But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.

I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.

If you any comments ,pls let me know. Thanks and regards Angela

这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦

应对客户的迟迟不回复的邮件: Dear sir,

Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the colleagues left the office.May be you are very busy.

So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)

Look forward your reply Thanks and regards Angela

面对客户迟迟不回复

Dear sir,

How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX products.And we quoted for you on dec 12th.

Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.

At the same time we can improve our service according to them,if there’s some fault and in our works.

So pls take a few time to tell me some advice on our busine.ok?thanks very much.

针对报价了不回复的

Dear sir or madam,

Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.

I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.

Could you give me some advice so that we can do better

Best regards

1、therefor we always put the quality as the first consideration 因此我们总是把质量放在第一位的

2、would it too much to ask you to respond my question by tomorrow? 可以请你在明天以前回复吗

3、the price we give is almost reach our bottom line 我们所给的价钱已经接近我们的底线了

4、the validity of the quotation is about the 10days 报价的有效期大概是十天左右

5、moreover we keep the price close to the costs of the production. 再说，我们的价格已经接近生产费用的边缘

1、will you kindly tell the quantity you require so as to unable us to sort out the offers? 为了方便我们报价，你能告知数量吗，

2、you should take the quality into consideration 你必须考虑到质量问题

3、we may reconsider our offer if your order is big enough 如果你们数量足够大的话，我们可以重新考虑价格

4、i ’d like to tell you what i think about that 我想告诉你一些我的想法

5、but consider the quality ,our price is quite reasonable. 但是考虑到质量，我们的报价是很合理的

一些实用英语系列：

收到来信：

1、i have just received your kind letter.

2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.

3、your kind letter of saturday arrived this morining 久未通信：

1、pls pardon me long in writing to you

2、i must apologize for not having written to you previously

未及时回信

1、i apologize for the delay in my reply

2、i apologize for being a day late with the delay reply to you

3、having lost your last email ,i have not been able to reply sooner 久无音信：

1、i have not heard a word you for a long time

2、there has been no news from you for ages

3、As i have not heard of you for long,i feel anxious 表示歉意难过：

pls accept my sincerest apologies for the inconvenience i fear we caused you 遇到不好的事情

1、i have deeply grieved to hear the death of your father

2、i was most distre to learn from your letter of the illne of your father

谈谈开发信的事情

还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵

其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时希望帮到比我还新的朋友，前辈不要拍我板砖哦。

发开发信要先找邮箱，至于找邮箱呢，我觉得至今用的比较顺手的是用各国邮箱的后缀（自己搜一下，太长了不好发上来）和一些好的黄页，有些朋友反映用邮箱后缀找不到，那是因为你要分析一下你们的产品在哪里很畅销，用的比较多。比如我们的产品水井管在沙特 等中东产石油的地方用的多，那么就那些国家的公共邮箱后缀，搜出来比较多。

其实我觉得开发信这个东西就像我们国内做电话销售一样，我想每个外贸人都很讨厌每天一大堆的网络推广电话，我想老外和我们应该是一样的心情。所以我觉得做外贸的不容易的，每天辛辛苦苦找邮箱发开发信，而且还被人讨厌，看都没看就删了。有的说喜欢简短的开发信，有的喜欢有点专业性的比较长一点的开发信，至于到底怎么样，我有两种版本经常换着发，要多多准备几封进行追踪，邮箱最好设上阅读回执，对有阅读回执的邮件进行追踪，几周几个月时不时的骚扰一下。要用不同的版本，要不发一样的，看不看都删了，没什么新意。我开发信的内容很大众化就不贴上来了。呵呵

还有一点是开发信得主题，反正我不喜欢什么how are you，Hi，my friend，什么的，就用产品名称，或者用RE：貌似比较有效果，呵呵，还有可以突发奇想，比如有一天我用的标题是your water need treatment,（我们做水处理过滤产品的）结果发过去一会就有人回复说介绍一下详细catalog 什么的。当然可能是运气什么的

发开发信需要坚持，不要没有效果就放弃然后再抱怨怎么没效果啊没效果啊，因为开发信本身的是一个概率问题，成功率本身就比较低的。所以那句话叫什么来着 广撒网才能网大鱼。前辈的话是有道理的。

有时间我整理一下自己的邮件或者用的好的黄页再分享给大家，呵呵先写到这吧，有时间再写，不能一下午光更新，呵呵

spoken English

）Ｓomething went wrong.情况不妙啊(出了问题/麻烦).内似的表达有:\"There is something wrong with sth\".什么出了麻烦/有毛病等.例如:What ’s wrong with you, you look depreed--你看上去很消沉,发生什么事了

2)You are welcome,you deserve it.不客气,应该的!\"deaerve\"(v)-应该得,值得.

3)Not necearily.不见得.这个短语在日常生活中用得较多.请牢牢记住,很实用的!

4)I am embarraed to take so many gifts.拿这么多的礼物我真不好意思(意思是--你送我这么多礼物真不好意思.当然\"embarraed\"还可以指\"别人给你难堪而感到尴尬的意思\".例如:You scolded me in public,I am embarraed!---你在公共场合训我真让我感到尴尬.

5)I don’t deserve this/I am flattered.我不敢当(意思是你太夸我了)\"Flatter\"(v)---吹捧,奉承,过分夸奖等.

6)The game came out even.比赛不分胜负.\"even\"扯平的,互不相让的\"

7)Ask for a leave/I ask to use a sick leave today.请假/请病假

8)I told you (early).我不是早就告诉你了/我不是早说了!

9)It ’s better than nothing.总比没有好! 这句非常实用,用来安慰别人是非常漂亮的句子!

10)Let’s get down to busine.我们谈正事吧/我们转入正题吧!\"It’s late,let’s get down to busine\".---时候不早了,让我们谈正

Hi Lesley:

Hope you still remember me,i sent you quotation for aluminium sulphate on aluminium sulphate,well maybe you are very busy,and i understand.

I review your websit edithsoaps.wozaonline.co.za/ very carefully, and have much interests to make a start for our cooperation,to provide the best special service and price.

Could you give me some advice so that we can do better,The suitable samples can be sent to you for your reference.

Looking forward to your prompt reply.

Best Regards Yanhuizhang Shandong Sanfeng Group Co.,Ltd

推荐第5篇：外贸邮件常用语

外贸常用语

感谢询价

1.

2.

3.4.

5.

6.Thank you for your interest in ***, expreed in your letter of June5.We are very much obliged by your enquiry for… Thank you very much for your inquiry of September 2 for our… Glad to get your inquiry of … It\'s a long time since I got your last letter.please accept ( I wish to expre)my sincere (grateful) (profound) appreciation for ...

问候语

1.Wish you well with your work

2.Hope everything goes well with you all along.

3.Hope you are fine.

4.How is everything?

5.How are you?

6.I hope everything is all right

7.How are you getting along these days? I mi you very much.

8.Many thanks for your kind and warm letter.

9.Wish u lots of luck.

10.Best wishes for you.

11.We wish you a fine day.

12.I hope everything is fine with you.

要求回复

1.

2.

3.

4.

5.6.Your prompt reply would be greatly appreciated.For further information, you… We are looking forward to your favorable and prompt reply We look forward to receiving from you the specific enquiries.Looking forward to hearing from you.Please kindly get back your comments to us.We are sure any of your feedback will get our prompt attention & reply.Thanks in advance!

7.Should you find interest in our items, kindly let us know?

8.Please feel free to contact me if any question.

9.I can\'t wait for your next mail.

10.Any problem, welcome to contact with me freely.

询问最新进展

1.What\'s more, if any news updated about the 3rd container, let me know please.

2.It\'s been several days since last letter.How\'s going there? Please let me know any your comment about my last letter dated November 2nd.

3.With regard to your letter of November 2nd about the price

推荐第6篇：外贸跟踪邮件

询问客户对报价的看法 Dear xxx, Hope everything goes well with you! Have you kindly checked my offer? Hope they are workable for your market! It is a regret that I haven’t received any information from your side.May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Best regards.

追问客户的评价，求回复 Dear xxx, How are you recently? Several days no news from you, have you got my enquiry for xxx? Fully understand that you are too busy to reply us.But we are still waiting for your comments.We need your feedback to go ahead.Thank you in advance.Many thanks and best regards.

本着小强精神，保证客户收到报价，重发报价 Hello,xxx, Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again.If you have any other ideas, pls fell free to contact me.We will do much better if you can give any advices to us.Waiting for your favorable reply soon! Best wishes

利用报价的有效期给客户一点压力 Hello,xxx, Hope everything goes well!!! It is Bella.We are in receipt of your inquiry dated on xxx and quote you as follow:xxxxxx.Pls kindly check whether price is workable.Because price will be invalid on xxxx.Wish we will promote busine.Best regards.

最后一次寻求客户对所询价产品的意见，附上产品目录表 Good day! My friend, Bella again.My quotation of xxx you might have received and considered.Could you kindly advise your comments at your earliest convenience? Enclosed is the E-catalog of Kington, pls kindly chk! If there is any item you are in need of, pls contact me! I’ll be more than pleasure to offer the information you want.Thanks...I am of service at any time! BR 待客户在目录表中发现适合他们市场的产品 Hello, my friends, Have u received and chked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, pls feel free to contact me.We are more than pleasure to offer u with more information you want.If u want to estimate the products show, yes, sample can be sent for your reference! We hope to establish good busine relationship with you in the near future.BR

时不时问一下是否有新的询盘或订单 Dear xxx, I hope u are doing good.Have u got any orders? Pls keep me posted if yes, I will send you our updated price for your review.BR

对于较大的客户我们可以主动提出提供免费样品 Dear xxx, Free sample can be sent for your reference if you need.How’s your opinion? As our several communication, I hope that we can build a cooperation between us.Waiting for your reply.Best Wishes

最后的绝招 Dear xxx, I have sent you email many times before but have not received ant reply from you so I am gueing the emails have not reached you.Could you please drop me a short note if you receive this meage and also pls tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t have any interest.BR

新产品上市就是厉害的时候了哦 Dear xxx, Good morning! It is glad to inform u that we have lauched xxx, which with xxxx优势特点 such as perfect design, low noise, light weight.......Attached with xx and xx for your reference and pls have a try in your market if poible.BR

告知客户价目表的调整 Dear xxx, How are u? Long time no contact and hope everything goes well with u.Our products and quotation had updated.Would u pls chk our new quotation with new items in attachments? If have any questions, pls contact me freely.BR

看看可不可以转换订单吧 Hello,xxx, Now I am writing for keeping in touch with u for further busine.If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your requests.By the way, how about your order(or busine) with item xxx? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.Thanks and best regards, Bella.

客户过节，送祝福 Dear xxx, Happy xxx and we wish u, your family, company enjoy your holidays.As for xxx, if u need any info, pls contact me at any time.We will try our best to satisfy u.May god ble u and have a nice day.

给客户发送一封关心邮件，提醒客户注意休息，身体健康 Dear xxx, Good day! Happy the coming new Year! I know that you will be much busy than before.But pls remember to keep enough rest! As we all know, healthy is most important in your life.BR

如果我方过节的话 Dear xxx, Sorry for re-troubling u.Pls find my pervious email below.Could you kindly chk by return today.Because we will on holiday from xxx to xxx and my email acce may be limited.Thank u in advance.BR

八种外贸跟踪邮件范文

巧妙锁定客户

1 ，报价后好几天没回复。可以询问是否收到，收到了对价格有什么看法 ? 对产品有什么 建议 ? Sample one:

Dear xx Sorry to trobule you.Several days no news from you have you got my enquiry for xxxx ? Fully understand that you are too busy to reply us.But we are still await for your comments.We need your feedback to go ahead.Thank you in advance.

Many thanks and best regards.xxx

2, sample 1 发出去后如果客户还没回复就这样跟进。因为报价单里面有对价格限制 有效期所以可以以此跟踪

Sample two:

Dear xxxx

Hope everything goes well ! We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX .pls kindly check whether price is workable ? Becasue price will be invalid on xxxx.Wish we will promote busine.

Best regards.xxxxx 3, 如果碰到节假日也可以跟踪下。 sample 3

Dear XXXX Sorry for re-troubling you.pls find my pervious email below.Could you kindly check by return today ? Because we will on holiday from xx to xx and my email acce may be limited.Thank you in advance.Bset regards.XXXX

4, 如果客户遇到客户国家节日也可以借此恭维一番。加深映像。

Sample 4

Dear xxxx Happy xxx and we wish you, your family, company enjoy your holidays.As for xxx, if you need any info,pls contact me at any time.We will try our best to satisfied with your requirements.May god ble you and have a nice day.xxxxxx

5, 然后就是交货期，稍微的给他一点压力，催促他尽快下单。

Dear xxx Hope you everything goes well.

I sent you the quotation for xx in last email and the delivery time is xx days .could you pls kindly check and confirm the order soon.We need plent of time to arrange ma production and keep the shipment on time.Many thanks and best regards.xxxx 6, 时不时的问下是否有新的询盘或者订单

Sample 6 Dear xx

I hope you are doing good.

Have you got any new orders ? pls keep me posted if yes, i will send you our updated price for your review.

Best regards.xxxx

7, 新产品上市是你大展拳脚的时候了，用的好很厉害的哦。

Dear xxx Good morning ! It is glad to inform you that we have lanched xxx ,which with xxxx优势特点 such as perfect design, low noise, light weightxxxx.Attached with xx and xx for your reference and pls have a try in your market if poible.Best regards.xxxx

8, 跟新报价单也可以说下。

Dearxxx How are you ? Long time no contact and hope everything goes weill with you.Our products and quotation had updated .Would u

pls check our new quotation with new items in attachments ?If have any questions,pls contact me freely.Best regards.xxxx 继续跟踪客户的邮件如下： Hope you fine, my friend.It is regretable that I don’t receive any information from you.Could I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If anything we can do for you, it’s our pleasure.Hope to cooperate with you.

如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因) Sorry to trouble you again! Have you kindly checked my offer? Hope they are workable in your market! I would apprreciate any of your comments about our offer such as price, quality, sercive. Look forward to your comments.之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的： Good day! My quotation maybe you have received and considerated.could you kindly give me comments at your convenience? If the chemical is not suitable, please give me detailed requirements, re-offer you asap.I am at your service!

但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人 缠得太紧，约十来天给他一封邮件我通常这样回复的：

Dear ***,

Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again,if you have any other ideas.Please contact me freely.We will do much better, if you give us some suggestions.Waiting your reply.

推荐第7篇：圣诞节外贸邮件

在圣诞和新年来临之际，祝福你平安、快乐、幸福！

Warm greetings and best wishes for Christmas and the New Year!

致以热烈的祝贺和良好的祝福，圣诞快乐，新年快乐。

Thinking of you and wishing you a beautiful Christmas season.

美丽的圣诞节之际，谨致我的思念与祝福。

It seems that Christmas time is here once again, and it is time again to bring in the New Year.We wish the merriest of Christmas to you and your loved ones, and we wish you happine and prosperity in the year ahead.

圣诞节转眼又到，又该迎接新的一年了。我们向你及你的亲人们致以最美好的圣诞祝福，愿你在新的一年里事业兴旺，幸福美满！

May Christmas and the New Year be filled with happine for you.

愿你圣诞和新年幸福无尽。

A Christmas greeting and good wishes to you who is thought about all the year through.Have a beautiful Christmas and a happy New Year.

始终思念你，捎来圣诞佳节最美好的祝福，祝圣诞吉祥，新年如意。

With all good wishes for a brilliant and happy Christmas season.Hope things are going all right with you.

在这辉煌快乐的圣诞佳节，献上一切美好的祝福！祝一切顺心如意！

Here is wishing you all a Merry Christmas and a New Year bright with joy and succe.

祝圣诞快乐，新年充满幸福和成功。

A Merry Christmas and a wonderful New Year.

圣诞快乐，新年好！

Christmas comes but once a year.But when it comes it brings good cheer.

圣诞节一年只有一次，但每次来临都带来喜悦。

A cheery Christmas and the New Year hold lots of happine for you!

给你特别的祝福，愿圣诞和新年带给你无边的幸福、如意。

May you have the best Christmas ever.

愿你度过最美好的圣诞节！ Much joy to you in the up coming year.

May the warmest wishes, happy thoughts and friendly greetings come at Christmas and stay with you all the year through.

让温馨的祝愿、幸福的思念和友好的祝福，在圣诞佳节来到你身边，伴你左右。

A Christmas greeting to cheer you from your daughters.

愿女儿的圣诞祝福带给你快乐。

At Christmas and always, may peace and love fill your heart, beauty fill your world, and contentment and joy fill your days.

圣诞的祝福，平日的希冀，愿你心境祥和、充满爱意，愿你的世界全是美满，愿你一切称心如意，快乐无比。

May the joy of Christmas be with you throughout the year.

愿圣诞的快乐一年四季常在。

Wishing you a sparkling Christmas and bright happy New Year! May the season bring much pleasure to you.

愿你的圣诞光彩夺目，愿你的新年灿烂辉煌！佳节快乐！

Wishing you all the bleings of a beautiful Christmas season.

愿你拥有圣诞节所有美好的祝福。

Wishing you all the happine of the holiday season.

祝节日幸福如意。

Hope all your Christmas dreams come true!

愿你所有的圣诞梦想都成真！

Hope you enjoy the happine of Christmas and all the trimmings.

祝你享尽圣诞佳节的快乐和圣诞的礼品。

Warm hearted wishes for an old fashioned Christmas and a happy New Year filled with all your favorite things.

传统佳节之际，献上圣诞的殷殷祝福，祝新年万事如意！

I wish you a gay and merry Christmas.All affection and best wishes to you and yours. 以我所有的爱心与真诚祝你及全家圣诞快乐。

In the season of joy I present my sincere wishes and kind thoughts.May the kind of Christmas outshine all the rest.

在这欢乐的时节给你我最真的祝福和亲切的思念，愿你今年的圣诞比往年更璀璨。

May the Christmas be a time of laughter and real enjoyment for you.Best wishes.

愿圣诞不仅是你欢笑的时刻，更是你欣喜的日子。祝福你。

May the glow of Christmas candle fill your heart with peace and pleasure and make your New Year bright.Have a love filled Christmas and New Year!

愿圣诞的烛光带给你祥和与喜悦，祝你的圣诞和新年充满爱。

May the bright and festive glow of Christmas candle warm the days all the year through.Hoping you will have a wonderful time enjoying Christmas Day and wishing you a New Year that is happy in every way.

愿明亮喜庆的圣诞烛光温暖一年中的每个日日夜夜，祝你欢欢喜喜度圣诞，高高兴兴过新年！

Christmas time is here.I hope you have a wonderful New Year.May every day hold happy hours for you.

圣诞来临，祝新年快乐，愿你时时刻刻幸福欢乐！

May your Christmas be filled with special moment, warmth, peace and happine, the joy of covered ones near, and wishing you all the joys of Christmas and a year of happine.

愿你的圣诞充满温馨，祥和，与亲人团聚的快乐，祝圣诞乐陶陶，新年乐无限。

Warm greetings and best wishes for happine and good luck in the coming year.

衷心祝福来年快乐、幸运！

Christmas should be a time of banked-up fines, the scent of flowers and wine, good talk, good memories and loyalties renewed.But if all else is lacking - love will do.

圣诞是这样美好的时光：炉火熊熊，花儿芬芳，醇酒飘香，殷殷祝福，美好回忆，恩爱日新。即便没有一切，只要有爱便足矣。

May the beauty and joy of Christmas remain with you throughout the new year!

愿圣诞美景与欢乐常伴随你！

Christmas greetings and best wishes!

致圣诞贺忱与最美好的祝福！

Wishing you every happine when Christmas is near, and expreing appreciation for your cares and concerns during the year.

圣诞即将来临，祝你快乐幸福，对你一年来的关心和照顾表示衷心的感谢。

Thinking of you at Christmas with a wish that is warm and sincere.Have a wonderful Christmas and joyous New Year!

以真挚热诚的祝福，在圣诞之际思念你。祝圣诞快乐，新年快乐！

Forget, forgive, for who may say that Christmas day may ever come to host or guest again.Touch hands!

愿知道圣诞节会不断来临的人们，忘却和宽恕以往的一切不快，让我们携手共进吧！

A wish for a truly merry Christmas and may the joy of Christmas linger in your heart all the year!

圣诞快乐！愿圣诞的喜悦整年萦绕你心间。

Wishing you a bleed Christmas and a New Year filled with happy surprises.

祝圣诞平安，新年中有意想不到的收获！

With the old wish that is ever new, may the greeting do its share toward making your Christmas a pleasant one.

老的祝福，却又常新，原此祝福，使你的圣诞更加愉快圆满。

Numerous loving wishes for my wife who will always be my valuable Christmas gift and everything to me.

无尽的爱恋与祝福，献给我的爱妻，你永远是我珍贵的圣诞礼物和我的一切！

Christmas is the most human and kindly of season, as the month of June with sunshine and the balmy breath of roses.

圣诞最有人情味，充满仁爱的时节，它如同阳光明媚、玫瑰吐露芬芳的六月。

Wishing you a Christmas of happy time and a New Year of happy days.

愿圣诞是你快乐的时节，愿新年是你幸福的日子。外贸客户圣诞祝福的邮件范例： Christmas Best Wishes to Customers Dear xxx

The holiday season offers us a special opportunity to extend our personal thanks to our friends， and our very best wishes for the future.

And so it is that we now gather together and wish to you a very Merry Christmas and a Happy New Year.We con -sider you a good friend and extend our wishes for good health and good cheer.

It is people like you who make being in busine such a pleasure all year long.Our busine is a source of pride to us， and with customers like you， we find going to work each day a rewarding experience.

We tip our glaes to you.Thanks again for a wonderful year.Yours sincerely, ×××× ×××× China

2.给未成交客户， Dear XX, Merry Christmas and happy New Year! The Christmas and New Year holiday is coming near once again.We would like to extend our warm wishes for the upcoming holiday season and would like to wish you and your family a Merry Christmas and a prosperous New Year.May your New Year be filled with special moment, warmth, peace and happine, the joy of covered ones near, and wishing you all the joys of Christmas and a year of happine.It’s my honor to contact with you before, and my duty is to give you our best products and excellent service.Hope the next year is a prosperous and harvest year for both of us! Last but not least, once you have any inquiry about ****（products）in the following days, hope you could feel free to contact with us, which is much appreciated.Yours sincerely

3.给已成交客户，My dearest, Happy Christmas and new year!!! Many thanks for your contiguous supports in the past years, we wish both busine snowballing in the coming years.May your New Year be filled with special moment, warmth, peace and happine, the joy of covered ones near, and wishing you all the joys of Christmas and a year of happine.Last but not least, once you have any inquiry about products in the following days, hope you could feel free to contact with us, which is much appreciated.

推荐第8篇：外贸邮件回复

要样品和问目标价格。

in order to quote you a consideable price,we have to know more detail about this product.if you do not mind,pls send me a sample and attached your anticipated price or target price

推荐第9篇：外贸英文商务邮件及口语英文感谢用语

外贸英文商务邮件感谢用语

英文商务邮件感谢用语

每个人都喜欢被感谢，在你的信里对读者表示感谢，感谢他们所做的事情和他们将要为你做的事，你会发现将真诚表达在你的字里行间会让你受益匪浅。

感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。 thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这个句子开头。向他们对公司的兴趣表示感谢。 thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们。如果回复并不及时，只要将“prompt”除去即可，你还可以说，“thank you for getting back to me.” thank you for providing the requested information.如果你询问某人一些信息，他们花了点时间才发送给你，那就用这个句子表示你仍然对他们的付出表示感激。 thank you for your aistance.如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“i truly appreciate your help in resolving the problem.” thank you for raising your concerns.就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“thank you for your feedback.”

在邮件开头表示感谢一般是表示对对方过去付出的感谢，而在邮件结尾处表示感谢是对将来的帮助表示感谢。事先表示感谢，能让对方在行动时更主动更乐意。 thank you for your kind cooperation.如果你需要读者帮助你做某事，那就先得表示感谢。 thank you for your attention to this matter.

与上例类似，本句包含了你对对方将来可能的帮助表示感谢。 thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这个句子吧。 thank you for your consideration.如果您是在寻求机会或是福利，例如你在求职的话，就可以用这句话结尾。 thank you again for everything you\'ve done.这个句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢他们的付出。

在日常对话中，一提起“感谢”或“感激”，我们通常会想到最常用的英语单词“thank”。学过英语的人都会说类似的感谢语，如Thanks，Thanks a lot，Thank you very much，Thank you for your help等。其实，在英文信函往来或对外交流中，除了thank以外，还比较经常使用appreciate这个词来表示感谢。下面是一些常见的例句：

1、We appreciate your efforts for the development of the company.我们感谢你对公司发展所作的努力。

2、We greatly appreciate your timely help.我们非常感谢你们及时的帮助。

3、I\'d appreciate it if you would turn the TV down.请你把电视机的音量调低一些。

4、I appreciate your telling me the truth.感谢你告诉我真相。

值得注意的是，appreciate是及物动词，当它表示“感谢”时，它的宾语通常是人做的事，而并不是人本身，这一点与中文表达习惯完全不同。所以，我们不可以说I would be much appreciated if you could send me the reply as soon as poible.而应该说成It would be much appreciated if you could send me the reply as soon as poible.或者是I would much appreciate it if you could send me the reply as soon as poible.

下是一些常用的词汇和句子∶ effort (n)努力，appreciate (v)赞美，aist (v)协助，impreed (adj)印象深刻， deserve (v)应得，thank (v) thanks (n)感谢，favor (n)好意，praise (n)称赞, 赞扬， contribute (v)献出, 贡献，dedicated (adj)专用的，succeed (v)成功，support (n ) 支持，recognition (n)认同，look forward to (v)期望，gratitude (n)感谢, 谢意，attention (n)注意。

Thanks for your dedicated efforts, which made the project a great succe. (多谢你的努力，因为有你今次计划才能成功) I\'m writing to expre our appreciation / thanks / gratitude to you and your team.(这封信是要表达我对你和你的同事的赞扬/感谢/谢意) Your contribution to / support of the team effort is greatly appreciated.(我们衷心感谢你对本小组的贡献/支持) Your team deserves credit / recognition / praise for organizing such a succeful event.(你们成功筹办这次活动，实在值得赞扬 / 认同 / 表扬) I regard your generous aistance as a favor, which I hope to return in the future.(感激你的慷慨帮忙，希望将来我能同样协助你)

I know it’s difficult, but I’d appreciate it if you could. (我知道这事很难，但如果你们可以办到的话，我们会很感激的。) An early reply would be (much / greatly) appreciated. I really appreciate all the help you have given me.(真感谢你给我的种种帮忙)

推荐第10篇：英文商务邮件

英文商务邮件范文

针对外贸中的邮件往来，整理了以下英文书信模版。主要涵盖“主动跟新买家建立联系”、“对新买家要求建立业务联系的回复”、“向老客户介绍公司新的产品信息”、“回复对某个产品的查询”、“无法提供对方查询中所要求的产品时”、“查询对方公司的产品”、“几种报盘”、“信用证相关”、“报价相关”等模版。

A、主动跟新买家建立联系

Dear Mr.Jones:

We understand from your information posted on Alibaba.com that you are in the market for textiles.We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.

We are a joint venture specializing in the manufacture and export of textiles.We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present.You may also visit our online company introduction at Http://www.daodoc.com which includes our latest product line.

Should any of these items be of interest to you, please let us know.We will be happy to give you a quotation upon receipt of your detailed requirements. We look forward to receiving your enquires soon. Sincerely, John Roberts

1.调查

Credit Information

Dear _______,

We would like to _______ ( 我方目的).We understand that _______( 了解情况).So we want to ask you if they are _______ ( 咨询情况) so that we may take steps to _______ ( 采取措施后达到的目的).We will be obliged if you will kindly give us the information about _______ ( 相关信息).Any information you provide will be highly appreciated and kept in strict confidence.We shall be pleased to oblige if you need our services at this end.We are awaiting your early reply.

Yours sincerely, ×××

2.推销 Salesmanship

Dear _______,

We have imported _______ ( 产品名称)._______ ( 产品引人注目点) is well-known and universally acknowledged.So, we feel sure that you may be interested in them, and this kind of new products will _______ ( 销售情况).We are mailing you _______ ( 附件名称).If you have interest in our products and find a good market for the new products, please let us know.We are offering you good products on generous terms in order that you can _______ ( 对方受惠处).We are looking forward to your early reply.

Yours sincerely, ×××

3.建立贸易关系

Establishing Busine Relations

Dear_______,

We have obtained your name and addre from _______ ( 信息来源) and are glad to establish busine relations with you.We _______ ( 业务情况), moreover, there is a good demand for _______ ( 产品名称).So, we feel sure we can sell large quantities of_______( 产品名称).As to our standing, we are permitted to mention the _______ ( 资信单位) as a reference.Please let us have all neceary information regarding _______ ( 相关信息).If _______( 交易条件), we would _______ ( 下何种订单).

Yours sincerely, ××× 4.询盘 Inquiry

Dear _______,

Thank you for your _______( 贵方信息).We have connected with a number of our customers in this area and many of them have interest in ______( 产品名称).So, there is a large demand for _______( 产品名称) here.Would you please make us an offer for _______( 产品名称).If your quotation is attractive to the customers, we will place a _______ ( 订单类型) order with you.We look forward to your favorable reply.

Yours sincerely, ××× 5.报盘 Offer

Dear _______,

We were very pleased to receive your letter of _______( 日期) answering _______( 询问情况), and as requested, enclose _______( 附件名称).We think our products are _______( 产品性能)._______ ( 交易条件).We therefore advise you to place your order with us at once.We look forward to your reply.

Yours sincerely, ××× 6.还盘 Counter-offer

Dear _______,

We thank you for your letter of _______( 日期) offering us _______ ( 产品数量) of the subject goods at _______( 报价).Although we are in urgent need of such product, we find your price _______( 对方价格情况).Your quoted price will _______ ( 此报价的结果).To tell you the truth, we have received quotations _______( 百分数) lower than yours.Should you be prepared to reduce your price by, say,_______ ( 百分数), we might come to terms.Considering _______ ( 鉴于因素), we make you such a counter-offer._______ ( 希望对方考虑报价原因).We hope you will consider our counteroffer most favorably and let us know your acceptance as soon as poible.Hope to hear from you soon. Yours faithfully, ×××

7.下订单 Order

Dear_______,

We acknowledge with thanks the receipt of your quotation dated_______( 日期) and noted the total_______( 币种、金额)_______( 地点).We agree to this price, and would ask you to accept this order-letter as our official order.The payment is being made by_______( 付款方式) today.In view of_______( 鉴于条件), we should appreciate it if you agree to_______( 我方要求).We look forward to your reply as soon as poible.

Yours faithfully, ×××

8.接受订单

Accepting the Order

Dear _______,

Thank you for your order _______( 产品名称、型号).The goods are _______( 产品状况) and will be delivered on time.It is a pleasure to _______( 乐意之事) and we hope you will be satisfied with the _______( 满意之处) of our goods.On receiving your credit from the bank, we will make up your order.We will have the pleasure of receiving further orders from you.

Yours sincerely, ×××

9.拒绝订单 Declining the Order

Dear _______,

Thank you for your order _______( 产品型号) for _______( 产品名称) which we received today.We regret that, owing to _______( 原因)，we are unable to fill your order.Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to _______ ( 进一步原因).We will, however, contact you once supply improves.In the meantime, please feel free to send us your specific enquires for other types of _______( 其他型号产品).You can be aured of our best attention at all times.

Yours faithfully, ×××

10.支付方式 Terms of Payment

Dear _______, We have thoroughly considered the terms of payment discued with your _______( 人名).We are in agreement with your proposals and hereby give you the terms and conditions which have been agreed upon as follows: (1) Your terms of payment are _______( 支付方式).(2) The price quoted to us are _______( 价格条款).The above terms of payment were approved by _______( 批准单位或个人) and will be acted upon accordingly.The relative order is now being prepared and will be sent to you in the course of _______( 时间).Your early reply would be very appreciated.

Yours faithfully, ××× 11.催款 Reminder

Dear _______,

Account _______( 号码) As you are usually very prompt in settling your accounts, we wonder whether there is any special reason why we have not received payment of the above account already _______( 欠款拖期) overdue.We think you may not have received the statement of account we sent you on _______ ( 日期) showing the balance of _______ ( 币种、金额) you owe.We send you a copy and hope it may have your early attention.We hope your early reply.

Yours faithfully, ××× 12.更改信用证 Amending the L/C

Dear _______,

We have received your L/C No._______ ( 订单号) iued by _______ ( 开证行) for the amount of _______( 金额) covering _______ ( 产品名称).After reviewing the L/C, we found that _______( 出错地方).We, therefore, are writing this letter, asking you to amend the L/C to read, “ _______”( 修改款项).We shall be glad if you see to it that amendment is cabled without any delay, as our goods have been packed ready for shipment for quite some time.We look forward to your early reply.

Sincerely, ××× 13.理赔

Settlement of Claims

Dear _______,

On _______ ( 日期), I placed a large order for your expensive _______ ( 产品名称).Unfortunately, our customers reflected _______( 反映的问题).We are very disappointed with this order.We can’t sell them.On the advice of _______ ( 人名)I am returning _______( 产品名称).Please arrange _______ ( 补救措施) as soon as poible.We look forward to your early reply. Yours, ××× 14.代理 Agency

Dear_______,

We_______( 公司性质).We would like to inform you that we want to get the potential market for _______ ( 产品名称) in this area.So, we want to become a sole agency.We would, however, be willing to engage in trial collaboration with your company to see how the agreement works.We are very interested in _______ ( 感兴趣之事) with your factory for the promotion of your products in _______( 地点).We look forward to your early reply.

Yours sincerely, ×××

第11篇：商务邮件范本

一、初次自我介绍函 Dear Sir/Madam, Good morning! It’s great honor for me to represent my company to contact you.I’m Michael, the aistant of Betty.From now on I would be responsible for your company’s busine.If you have some questions, please feel free let me know.I would try my best help you.Best regards! Michael 起爱的先生/女士，

早上好。很荣幸能够代表我司与您联系。我是Michael，Betty的助手。从今天起我将负责对应贵司的业务。如果您有什么问题，请随时与我联系，我会尽我最大的努力帮助您！ 最诚挚的问候 Michael

二、订单确认函

Dear (first name) 熟人间称呼

How’s it going? I have received your new purchase order #88888 and arrange my production team to manufacture.They told me they would finish production on (date).Would that be convenient for you? Keep touch.Michael

亲爱的….最近怎么样？我收到您号码为88888的订单了，并且我已经安排我们的生产部门开始加工。他们告诉我他们会在（）这个日子完成生产。这个日子对您来说是否方便呢？ 保持联系。 Michael

三、发货通知函 Hi Ms./Mr.( ) Good afternoon! I have shipped the goods you need as you request.The tracking No.is DHL/UPS######.The attachment is the invoice and the packing list, please check.If you still have some questions, feel free let me know.Good luck! Michael 嗨（）先生/女士，

下午好！我已经按照您的要求寄出了你所需的货物。这批货物的追踪号码为DHL/UPS######。附件所加是发票和箱单，请检查。如果您仍有什么疑问，请尽管联系我。 祝你一切顺利！

四、协商问题函

Hello Bryan/Jenny, Morning! I have checked our warehouse.I’m sorry we don’t have enough quantity of the goods you need in stock now.My production colleagues told me they can fulfill your demand 10 days later.Once we finish the production, I would ship the goods out.Would that be OK for you? Looking forward to your reply! Michael Bryan/Jenny您好，

早上好！我查看了我们的仓库，很抱歉对于您所需的产品我们目前没有库存。我的生产部门的同事告诉我他们能在十天之后完成您所需的产品。一旦我们完成了生产，我就立刻将其寄出。您看是否可行？ 期盼着您的回信！ Michael 注：黄色部分为可以替换部分

第12篇：商务邮件规范

英文商务信函格式与结构，商务英语邮件格式规范

2011-01-05 02:29:01 发表于：外贸英语

一般来说，现在使用的商务英语书信的格式主要有两种：传统的缩头式(the conventionalindented form) 和现代的齐头式(the modern blocked form) 。

根据英国传统做法，缩头式要在信文每一段缩进五或六个字母的空间，有时可能会缩进更多。现在，齐头式在商务英语书信中使用得非常普遍。它的突出特点就是所有信的内容都从信纸的左边开始，段落与段落之间要比缩头式多空出两到三行，以便于区分。这种格式被称作齐头式(the fullblocked form) 。但是，有时把日期放在信纸的左边会给查找带来不便，所以，人们使用了一种改良的齐头式(the modifiedblocked form) ，即把日期放在右边，而把其他内容放在左边。

一般来说，我们通常使用单行距来布局一封信，这会使我们所写的信有一种紧凑感，但有些人在写短信的时候，更喜欢用双行距。

根据个人或公司的喜好，可以选择使用齐头式或缩头式。但不论选择哪一种格式，一般商务英语书信的结构都包括以下几部分内容:

(1) 信头(the lettermail 地址。信头在信纸的最上方，有的公司把信头直接印在所使用的信纸上。质量优良的信纸以及一个整洁、匀称的信头，可以展示一个公司的风采，增强公司的信誉。

案号是写信时所给的、以便查询的字母或数字。经常以“Our ref”和“Your ref”来区分。它的位置一般是在信头的右边。而日期在信头以下三行或四行，不管是齐头式还是缩头式，一般把日期放在右端，这可起到行尾的作用，使信看上去更整齐。在商务英语书信中，日期一定要写全，不能用数字的形式，因为美国和英国的日期标示法是不同的。英国的日期标示法是“24thMarch.2002”， 而美国的日期标示法则是“March24 ，2002”。月、日的后面用逗号，年份后面不用标点。

封内名称和地址即收信人的名称和地址，要放在信纸的左上方，在日期以下三行或更多行，这可根据信的长短来定。

封内名称和地址要用齐头式，

紧靠信纸的左边，这样会使信看上去整齐。

开头称呼语是写信人开始信文的礼貌用语，一般商务英语书信中多用Dear Sir ， Dear Sirs 或Gentlemen ，并且独立成行，在封内名称和地址以下三行。在Dear Sir 或Dear Sirs 后面用逗号，而在Gentlemen 后面用冒号。

信文是实质性的内容，信文的书写要求是简洁、清晰、礼貌;语法正确，切中要点;段落划分明确，每段集中于一个话题;打印准确，布局要有艺术性，使你的信件看上去赏心悦目。尤其注意页边空栏，它是信文的框架。信文多用单行距，有些短信可用双行距。

结尾敬语是信件结束时的一种礼貌用语。它只是一种礼貌用语，在信中没有实际意义，传统使之成为必须，并已成为习惯，所以一直沿用至今。传统的结尾敬语有： Yours faithfully ， Yours truly(多用于美国) 等，也有人用倒装的Faithfully yours ， Truly yours 等。结尾敬语必须和信文紧连一起，不能分开，更不能把它单独放到另一页。如遇此种情况，则信件必须重新安排、打印。

签署是写信人或其所代表公司的名称或标记。公司名称可以打印，而主管人签名则必须是手写，两者都不可用印章代替。这部分在结尾敬语以下三行，大约留出五行或更多的空间。

注意事项的习惯用语是：For the attention of 或简单的Attention ，下面一般要加上横线。当信件是写给特定的人或主办部门时，则用此用语。它在开头称呼语以上两行。除齐头式外，可放在信文以上中间。

事由或标题在开头称呼语以下两行，下加横线，除齐头式外，一般放在信文以上中间。经常是用一词或简单的几个词来表示信文的主题，让收信人先对所谈内容有所了解。

经办人代号在签署以下两行。是打字员名字的首字母缩写，可用小写，也可用大写。

附件在经办人代号以下两行。写信人可标示出一个或多个信中所提到的附件。经常使用的形式有: Enclosure ， Enclosures ，Encl.，Enc.等。

抄送在附件以下两行。抄送有明、暗两种方式。明示的标记为cc ，后面加上收件人或公司的名字，可打印在原件和复印件上。暗示的标记为bcc ，后加收件人或公司的名字，只打印在复印件上，并且只有写信人和收信人知道。

附言在抄送以下两行。如写信人想增加些信中忘记提到的内容，可用此方式，但应尽量避免使用。因为它可能会给人一种错觉，即在写信前，你未能很好地安排你的信件。这可能会影响到你的信誉。

在上述十三部分内容中，前七部分是每一封商务英语信件所必需包含的内容，而后几部分则是可有可无的。

总之，当你书写商务英语书信的时候，必须谨记：选定一种格式，坚持使用，不能变来变去；结构中的内容要安排合理得当，所必需的七部分内容一个都不能少。布局好的信件是双方交易的好的开始。一封布局优雅、端庄匀称的信件，会留给人一种良好的印象，促进双方的进一步往来，直至交易的达成。

第13篇：商务邮件万能

商务邮件万能模板：邀请会面要这么说

编辑:Mary 点击量：294次

英文商务电子邮件中最常见的话题之一就是邀请会面。邮件中，不仅要态度恭谦、表达得体，还要把时间、地点、人物、目的等细节都交代清楚。如果写不好这类邮件，一定会成为职场中的一大“软肋”。下面来看看商务邮件写作的万能模板，助你地道精确地写好“邀请会面”邮件。

万能模板：

I’d like to invite you for a meeting with ① (我公司会面人职务和姓名) if you feel convenient.

As ② (会议名称) will be held in ③ (会议地点) from ④ (会议起始日) to ⑤ (会议结束日), we think you ⑥ (对方可能采取的行动).If you come, we would like to invite you for a meeting with ⑦ (我公司会面人)at ⑧ (会面地点), on ⑨ (双方会面日) to discu ⑩ (双方会面商讨事宜).⑾ (我公司会面人) wishes to have an opportunity for a meeting with you.

We look forward to receiving a positive reply from you.

○ 填充词

⑥ 此处可用对方可能采取的其他行动来填充，如：

● may attend the exhibition （可能参加这次展览会）

● may come to the exhibition with your products （可能带着产品来参加这次展览会） ● are very likely to come with the intention to purchase something （很可能来购买某物） ⑧ 此处可用会面的其他地点来填充，如：

● your hotel（您下榻的酒店）

● our head office（我公司总部）

● XX Hotel（XX酒店）

○ 替换句

● 表示写信目的

① I’m writing to invite you for ….

② I’m sending this email to invite you for ….

③ I’m emailing to invite you for ….

● 公司……希望与对方会面

① It is our…wish to …

② Our …would like very much to ...

③ Our …has a desire to ....

● 期盼对方接受邀请

① We expect your ...

② Your ...is highly appreciated.

③ We would appreciate it if you could give us a ...

第14篇：商务邮件礼仪

邮件礼仪

一.邮件正文内容

（一）邮件正文包括称呼，问候语，正文，结束敬语，个人签名。

1.称呼：首行顶格写，要注意自己和收件人的亲密程度和上下级关系。不能太亲昵， 但是要充分表示尊重。在不知道对方性别时，可以称呼职务。

2.问候语：隔一行顶格写，语气要注意自己和收件人的亲密程度和上下级关系，表 示充分尊重。

3.正文：（1）隔行首字空两格。

（2）如果附有文件，简要介绍文件内容。

(3)正文要内容简洁，注意语气，注重上下级关系，表示尊重。当正文内容较多时，可以分段，标注，列条。务必保证正文条理清晰，内容有序。正文内容要全面，不能追补邮件。重要的信息可以采用加粗，彩色的方式来凸显。正文中不可使用表情符号，以免给对方留下不好的印象。

4.结尾祝福语：正文隔一行顶格写，语气同问候语。（通常可用祝好）

5.个人签名：顶格。表明自己所属部门，项目组，电话，QQ|/MSN/微信号。内容一般不超过四项。

6.全文字体为五号宋体。二．附件

（一）附件应首先做，并且在正文中提醒对方查收。特殊文件的打开方式应予提示。

（二）附件名：【个人姓名】--附件内容

（三）附件数不多于四个。附件大小不大于2MB。 三．邮件回复

（一）紧急邮件：2小时内回复。

一般邮件：24小时内回复。

（二）回答邮件问题：列出原文问题，然后回答。

（三）收到对方邮件及时回复，回复字数大于10个。四．传送方式

（一）抄送，无需回复。

（二）密送时要记得给自己送一份以检验对方是否接收到。

第15篇：商务邮件规范

商界人士在使用电子邮件对外进行联络时，应当遵守一定的礼义规范，如何正确使用电子邮件，撰写规范的商务Email，顺利的进行对外联络。下面做详细介绍（Email的撰写礼义另外介绍）。 撰写邮件有三种方式：写邮件、回复邮件、转发邮件。三种方式各有所长，但在撰写格式方面都一至分为四点：收件人，抄送，主题（标题），内容。

一、收件人

1.确认传送讯息的对象，并将人数降至最低。2.传送电子讯息之前，确认收信对象是否正确，以免造成不必要的困扰。

二、抄送

1.在必要和确定的情况下，抄送给相应需要知道进展情况的人员。2.一般情况下不要给普通客户抄送。 3.确认抄送讯息的对象，并将人数降至最低，以免造成不必要的困扰。

三、主题 电子邮件一定要注明主题，因为有许多网络使用者是以主题来决定是否继续详读信件的内容。此外，主题要明确、精练与内容相关，表达出对方需要了解的信息，而且可以区分对同一事物的不同信息。让人一望即知，以便对方快速了解与记忆。

四、内容在线沟通讲求时效，所以电子邮件的内容力求简明扼要，并求沟通效益。一般信件所用的起头语、客套语、祝贺词等，在在线沟通时都可以省略。但称呼，正文，结束，落款/签名四点要尽量完整。

1、称呼 1)如果有收件人的姓名的话,可以让对方感觉更加友好。 2)若知道对方的性别可以用：**先生、**小姐、**女士 3)如果知道对方的身份可以用：**总经理、**经理、**董事长、×总、×董、×经理

2、正文 正文做到主题明确，语言流畅，内容简洁。在撰写正文时还应注意以下几点，以示礼貌和尊重，以免造成不必要的困扰。 1)在撰写英文信函时,只对一两个词进行大写以示强调,全篇都用大写是不礼貌的。在撰写中文的时候，只对部分以示强调的词采用加粗等方式。 2)不要在信件中发泄不满,应面对面的解决。 3)回复信件时,有必要加上部分的原文,以方便对方了解回信内容。 4)若摘录的原文很长,应先把回复内容放到前面,原文内容在后, 5)在收件人明白其意时,才可使用俚语或缩写。 6)如果有附件，应该在正文处说明附件的内容和用途；

3、结束 1)如果可提供好的选择,应在结尾处提出。 如: 请您考虑，有任何需要咨询，请电话或EMAIL联系我.2)最好的结尾要着眼未来： 如：希望我们能够达成合作 3)结尾应显示诚恳： 如：感谢您抽空洽谈

4、落款/签名目前，有不少网民时常会因为自己的电子信箱中堆满了无数的无聊的电子邮件，甚至是陌生人的电子邮件而烦心不堪。对其进行处理，不仅会浪费自己的时间和精力，而且还有可能会耽搁自己的正事，鉴于此，在商务邮件中应该有落款/签名，以示身份。

第16篇：商务邮件礼仪

邮件礼仪

一、关于标题——电子邮件的灵魂所在

主题要提纲挈领，在主题栏里用短短的几个字概括出整个邮件的内容，便于收件人权衡邮件的轻重缓急，分别处理。

1.一定不要空白标题，这是最失礼的。如果在未写明标题的情况下不小心点击了发送键，也请追加一封邮件对此疏忽表示歉意。

2.标题要简短，不宜冗长，不要让outlook用„才能显示完你的标题。

3.附上邮件出处。对外邮件，最好写上来自**公司的邮件，如：分点渠道陈节雷，以便对方一目了然又便于留存；对内邮件，要加上部门和姓名，如：运营管理部陈节雷。 4.标题要能真反映文章的内容和重要性，切忌使用含义不清的标题，如 “王先生收”。也不要用胡乱无实际内容的主题，例如：“嘿！”或是“收着！”。

5.一封信尽可能只针对一个主题，不在一封信内谈及多件事情，以便于日后整理。6.回复对方邮件时，应当根据回复内容需要更改标题，不要RE RE一大串。

7.主题千万不可出现错别字和不通顺之处，切莫只顾检查正文却在发出前忘记检查主题。

示例：

有错别字

标题太长

乱码 无主题 无发件人

空白

无发件人



主题简短明了 有发件人

二、关于称呼与问候——细节中体现尊重

1.恰当地称呼收件者，拿捏尺度

1) 邮件的开头要称呼收件人。这既显得礼貌，也明确提醒某收件人，此邮件是面向他的，要求其给出必要的回应；在多个收件人的情况下可以称呼如：“各位同事”、“各位领导”„„

2) 如果对方有职务，应按职务尊称对方，如“x经理”；如果不清楚职务，则应按通常的“x先生”、“x小姐”称呼，但要把性别先搞清楚。

3) 不熟悉的人不宜直接称呼英文名，对级别高于自己的人也不宜称呼英文名。称呼全名也是不礼貌的，不要逮谁都用个“Dear xxx”，显得很熟络。 4) 称呼是第一行顶格写。

2.Email开头结尾最好要有问候语

1) 最简单的开头写一个“你好”或者“您好”，开头问候语是称呼换行空两格写。 2) 结尾常见的写个“祝您顺利”之类的也就可以了，若是尊长应使用“此致敬礼”。注意，在非常正式的场合应完全使用信件标准格式，“祝”和“此致”为紧接上一行结尾或换行开头空两格，而“顺利”和“敬礼”为再换行顶格写。

示例：

无任何内容

称呼没有顶格，问候语没有换行空两格

无称呼和开头问候语

无问候语

落款没有空两格

三、正文——关乎成败的主干部分

1.Email正文要简明扼要，行文通顺 1) 若对方不认识你，第一件应当说明自己的身份，姓名或你代表的企业名是必须通报的以示对对方的尊重，点名身份应当简洁扼要，最好是和本邮件以及对方有关，主要功能是为了收件人能够顺利地理解邮件来意。不可没头没脑就是正事，别人不知道你是谁还得拉到最后看。但也不可过多，有些联系方式之类与正文无关的信息应在签名档中表明。 2) Email正文应简明扼要的说清楚事情；如果具体内容确实很多，正文应只作摘要介绍，然后单独写个文件作为附件进行详细描述

3) 正文行文应通顺，多用简单词汇和短句，准确清晰的表达，不要出现让人晦涩难懂的语句。最好不要让人家拉滚动条才能看完你的邮件，千万不要学唐僧。 2.注意Email的论述语气

1) 根据收件人与自己的熟络程度、等级关系；邮件是对内还是对外性质的不同，选择恰当的语气进行论述，以免引起对方不适。

2) 尊重对方，请、谢谢之类的敬语要经常出现。

3) 电子邮件可轻易地转给他人，因此对别人意见的评论必须谨慎而客观。 3.Email正文多用1234之类的列表，以清晰明确

如果事情复杂，最好

1、

2、

3、4的列几个段落进行清晰明确的说明。保持你的每个段落简短不冗长，没人有时间仔细看你没分段的长篇大论 4.一次邮件交待完整信息

最好在一次邮件中把相关信息全部说清楚，说准确。不要过两分钟之后再发一封什么“补充”或者“更正”之类的邮件，这会让人很反感

5.尽可能避免拼写错误和错别字，注意使用拼写检查

合理提示重要信息。不要动不动就用大写字母、粗体斜体、颜色字体、加大字号等手段对一些信息进行提示。合理的提示是必要的，但过多的提示则会让人抓不住重点，影响阅度 6.选择合适的语言和字体

中文用宋体或新宋体，英文用Verdana或Arial字型，字号用五号或10号字即可。这是经研究证明最适合在线阅读的字号和字体。不要用稀奇古怪的字体或斜体，最好不用背景信纸，特别对商务邮件。

7.合理利用图片，表格等形式来辅助阐述 对于很多带有技术介绍或讨论性质的邮件，单纯以文字形式很难描述清楚。可以配合图表加以阐述。

8.不要动不动使用 :) 之类的笑脸字符，在商务信函里面这样显得比较轻佻。 9.附件

1) 如果邮件带有附件，应在正文里面提示收件人查看附件；

2) 附件文件应按有意义的名字命名，最好能够概括附件的内容，方便收件人下载后管理； 3) 正文中应对附件内容做简要说明，特别是带有多个附件时； 4) 附件数目不宜超过4个，数目较多时应打包压缩成一个文件；

5) 如果附件是特殊格式文件，因在正文中说明打开方式，以免影响使用； 6) 如果附件过大（不宜超过2MB），应分割成几个小文件分别发送。

示例：









四、结尾签名——彰显你的职业化

1.结束语必不可少，如果你怕忘记了，不如把这部分内容设计在签名里 2.签名信息不宜过多

签名档可包括姓名、职务、公司、电话、传真、地址等信息，但信息不宜行数过多，一般不超过4行。

3.不要只用一个签名档

对内、对私、对熟悉的客户等群体的邮件往来，签名档应该进行简化。过于正式的签名档会让与对方显得疏远。你可以在OUTLOOK中设置多个签名档，灵活调用。

4.签名档文字应选择与正文文字匹配，简体、繁体或英文，以免成出现乱码。字号一般应选择比正文字体小一些。

五、正确使用发送，抄送，密送

要区分To和CC还有BCC（区分收件人、抄送人、秘送人）

1.To的人是要受理这封邮件所涉及的主要问题的，理应对邮件予以回复响应。

2.而CC的人则只是需要知道这回事，CC的人没有义务对邮件予以响应，当然如果CC的人有建议，当然可以回Email。

3.TO，CC中的各收件人的排列应遵循一定的规则。比如按部门排列；按职位等级从高到低或从低到高都可以。适当的规则有助于提升你的形象! 4.只给需要信息的人发送邮件，不要占用他人的资源 5.转发邮件要突出信息

1) 在你转发消息之前，首先确保所有收件人需要此消息。除此之外，转发敏感或者机密信息要小心谨慎，不要把内部消息转发给外部人员或者未经授权的接收人。

2) 如果有需要 还应对转发邮件的内容进行修改和整理，以突出信息。不要将RE了几十

层的邮件发给他人，让人摸不着头脑。 3) 不发送垃圾邮件或者附加特殊链接。

示例：

收件人与正文称呼不对

收件人排序不对

六、发送前的注意事项

电子邮件发送前应仔细检查收件人，抄送人，主题，所添加的附件等是否正确无误，正文内容是否清晰合理，标点符号是否遗漏等，如果客户端有多个电子信箱，还要确认所使用的的邮件服务器是否正确，不要混淆了内部信箱和外部信箱。

七、回复邮件

忽视或去除他人给自己的电子邮件而不回复者，都是不好的网际行为，因为发信人通常会焦虑地等待回信，甚或怀疑信件是否到达了该去的地方?如果收信者能从信件内容看出正确的收信者，应迅速转送出去。若无法辨认，也应即刻回复发信人并简单解释传送的错误。直接回复对方发来的邮件时，称号和署名也是必要的。

第17篇：商务邮件礼仪

邮件礼仪

目录

一、关于标题——电子邮件的灵魂所在

二、关于称呼与问候——细节中体现尊重

三、正文——关乎成败的主干部分

四、结尾签名——彰显你的职业化

五、正确使用发送、抄送、密送

一、关于标题——电子邮件的灵魂所在

主题要提纲挈领，在主题栏利用短短的几个字概括出整个邮件的内容，便于收件人权衡邮件的轻重缓急，分别处理。

1.一定不要空白标题，这是最失礼的。如果在未写明标题的情况下不小心点了发送键，也请追加一封邮件对此疏忽表示歉意。

2.标题要简短，不宜冗长，不要让outlook用….才能显示完你的标题。

3.附上邮件出处。对外邮件，最好写上来自**公司的邮件，如：分点渠道陈杰雷，以便对方一目了然又便于留存；对内邮件，要加上部门和姓名，如：运营管理陈杰雷。 4.标题要真能真反映文章的内容和重要性，切忌使用含义不清的标题，如“王先生收”。也不要用胡乱无实际内容的主题，例如：“黑！”或是“收着！”。

5.一封信尽可能只针对一个主题，不在一封信内谈及多件事情，以便于日后整理。6.回复对方邮件时，应当根据回复内容需要更改标题，不要RERE一大串。

7.主题千万不可出现错别字和不通顺之处，切莫只顾检查正文却在发出前忘记检查主题。

示例：

有错别字

标题太长

乱码 无标题 无发件人

空白

主题简短明了 有发件人

二、关于称呼与问候——细节中体现尊重

1.恰当地称呼收件者，拿捏尺度

1） 邮件的开头要称呼收件人。这既显得礼貌，也明确提醒某收件人，此邮件是面向他的，要求其给出必要的回应；在多个收件人的情况下可以称呼如：“各位同事”、“各位领导”......

2） 如果对方有职务，应按职务尊称对方，如“x经理”；如果不清楚职务，则应该按通常的“x先生”、“x小姐”称呼，但要把性别先搞清楚。

3） 不熟悉的人不宜直接称呼英文名，对级别高于自己的人也不宜称呼英文名。称呼全名也是不礼貌的，不要逮谁都用个“Dear xxx”，显得很熟络。 4） 称呼是第一行顶格写。

2.Email开头结尾最好要有问候语

1） 最简单的开头写一个“你好”或者“您好”，开头问候语是称呼换行空两格写。

2） 结尾常见的写个“祝您顺利”之类的也就可以了，若是尊长应该使用“此致敬礼”。注意，在非常正式的场合应完全使用信件标准格式，“祝”和“此致”为紧接上一行结尾或换行开头空两格，而“顺利”和“敬礼”为再换行顶格写。

示例：

无任何内容

称呼没有顶格，问候语没有换行空两格

无称呼和开头问候语

无问候语

落款没有空两格

三、正文——关乎成败的主干部分

1.Email正文要简明扼要，行文通顺

1） 若对方不认识你，第一件应当说明自己的身份，姓名或你代表的企业名是必须通报的以表示对对方的尊重，点名身份影丹简介扼要，最好是和本邮件以及对方有关，主要功能是为了收件人能够顺利地理解邮件来意。不可没头没脑就是正事，别人不知道你是谁害的拉到最后看。但也不可过多，有些联系方式这类与正文无关的信息应在签名档中表明。

2） Email正文应简明扼要的说清楚事情：如果具体内容确实很多，正文应只作摘要介绍，然后单独写个文件作为附件进行详细描述。

3） 正文行文应通顺，多用简单词汇和短句，准确清晰的表达，不要出现让人晦涩难懂的语句。最好不要让人家拉滚动条才看完你的邮件，千万不要学唐僧。 2.注意Email的论述语气

1） 根据收件人与自己的熟络程度、等级关系：邮件是对内还对外性质的不同，选择恰当的预期进行论述，以免引起对方不适。 2） 尊重对方，请、谢谢之类的敬语要经常出现。

3） 电子邮件可轻易的转给他人，因此对别人意见的评论必须谨慎而客观。 3.Email正文多用1234之类的列表，以清晰明确。

如果事情复杂，最好

1、

2、

3、4的列几个段落进行清晰明确的说明。保持你的每个段落简短不冗长，没人有时间仔细看你没分段的长篇大论。 4.一次邮件交代完整信息

最好才一次邮件中巴先关信息全部说清楚，说准确。不要过两分钟之后再发一封什么“补充”或者“更正”之类的邮件，这会让人很反感。 5.尽可能避免拼写错误和错别字，这会让人很反感

合理提示重要信息。不要动不用就用大写字母、粗体斜体、颜色字体、加大字号等手段对一些信息进行提示。合理的提示是必要的，但过多的提示则会让人抓不住重点，影响阅读。

6.选择合适的语言和字体

中文用宋体或新宋体，英文用Verdana或Arial字型，字号用五号或10号字即可。这是经研究证明最适合在线阅度的字号和字体。不要用稀奇古怪的字体或斜体，最好不用背景信纸，特别对商务邮件。 7.合理利用图片，表格等形式来辅助阐述

对于很多带有技术介绍或讨论性质的邮件，单纯以文字形式很难描述清楚。可以配合图表加以阐述。 8.不要动不动使用：）之类的笑脸字符，在商务信函里面这样显得比较轻佻。 9.附件

1） 如果邮件带有附件，应在正文里面提示收件人看附件；

2） 附件文件应该按有异议的名字命名，最好能够概括福建的内容，方便收件人下载后管理；

3） 正文中对附件内容要做简要说明，特别是带有多个附件时； 4） 附件数目不宜超过4个，数目较多适应打包压缩成一个文件；

5） 如果附件是特殊格式文件，因在正文中说明打开方式，以免影响使用； 6） 如果附件过大（不宜超过2MB），应分割成几个小文件分别发送。

示例：

四、结尾签名——彰显你的职业化

1.结束语必不可少，如果怕忘记了，不如把这部分内容设计在签名里。2.签名信息不宜过多

签名档可包括姓名、职务、公司、电话、传真、地址等信息，但信息不宜行数过多，一般不超过4行。

3.不要只用一个签名档

对内、对私、对熟悉的客户邓群体的邮件往来，签名档应该进行简化。过于正式的签名档会让与对方闲的疏远。你可以在OUTLOOK中设置多个签名档，灵活调用。 4.签名档文字应选择与正文文字匹配，简体、繁体或英文，以免成出现乱码。字号一般应选择比正文字体小一些。

五、正确使用发送，抄送，密送

要区分To和CC还有BCC（区别收件人、抄送人、密送人）

1.To的人是要受理这封邮件所涉及的主要问题的，理应对邮件予以回复响应。

2.而CC的人则只是需要知道这回事，CC的人没有义务对邮件予以响应，当然如果CC的人有建议，当然可以回Email。

3.To，CC中的各收件人的排列应遵循一定的规则。比如按部门排列：按职位等级从高到低或从低到高都可以。适当的规则有助于提升你的形象！ 4.只给需要信息的人发送邮件，不要占用他人的资源 5.转发邮件要突出信息

1） 在你转发信息之前，首先确保所有收件人需要此消息。除此之外，转发敏感或者机密信息要小心谨慎，不要把内部转发给外部人员或者未经授权的接收人。

2） 如果有需要还应对转发的内容进行修改和整理，以突出信息。不要将RE了几十层的邮件发给他人，让人摸不着头脑。 3） 不发送垃圾邮件或者附加特殊链接。

示例：

收件人与正文称呼不对

收件人排序不对

第18篇：商务日语邮件

商务日语：日文邮件范例：社外メール 拒绝

（二）

你知道在日企该如何写邮件吗?

你知道日文商务函件中该如何使用敬语吗?

南京新世界日语商务日语培训课程的老师在这里为大家提供实用的日文邮件范例连载，不用花钱买书，轻松为你提供最全面的日文商务邮件写法，请持续关注哦。

本期推出与外部公司的邮件(社外メール)中六种拒绝信(断り)的范例，拒绝信是在不能满足对方的申请、委托、迫切期望、要求等时告知谢绝的理由的邮件。首先要对对方提出的意见表示感谢，并对不能满足对方的要求表示歉意，接着表达希望继续能和对方保持关系。首先我们来看看是哪六种拒绝信：

社外メール—>断りの文例

1、注文に対する断り(拒绝接受订单)

2、仕事(見積もり)に対する断り(拒绝接受工作(估价))

3、値引きに対する断り(拒绝给予折扣)

4、納期延期に対する断り(拒绝延期交货)

5、支払延期に対する断り(拒绝延期付款)

6、新規取引に対する断り(拒绝接受新交易)

本期介绍：見積り(仕事)に対する断り(拒绝接受工作/估价)件名：「○×システム」見積もりのご依頼について

○○○株式会社情報システム部

中村 裕子様

日頃より、格別のお引き立てをありがとうございます。

株式会社山田商事、情報システム部の山口太郎でございます。この度は、見積もりのご依頼、誠にありがとうございました。作業内容に関する資料を拝見いたしましたが、納期までの時間が非常に短く、弊社の力ではお引受けするのが難しい状態です。このような次第で、大変申し訳ありませんが、見積もりのご依頼は辞退させていただきたくお願い申し上げます。

せっかくのご依頼にお応えできず申し訳ございません。なにとぞ事情ご賢察のうえご了承くださいますようお願い申し上げます。

まずは、お詫びかたがた、お返事申し上げます。

-----------------------株式会社 山田商事 情報システム部

山田 太郎(ヤマダ タロウ)

〒564-9999

大阪府○○市△△町11-9 2F

TEL：066-9999-9999(直通) 066-9999-9999 (代表)

FAX：066-9999-9999

参考译文：

主题：关于「○×系统」估价的委托

○○○股份公司信息系统部

中村 裕子 先生

平日深受您的特别关照，深表感谢。

我是山田商事股份公司信息系统部的山口太郎。

感谢贵方本次有关估价的委托。

我方已拜读工作内容相关的资料，但考虑到离交货期的时间过短，以弊公司的能力要完成非常困难。

出现这种情况实感歉意，请允许我方谢绝估价的委托。难得您方委托我们，我们却无法回应，实在很抱歉。

无论如何请体察我们的难处，拜托了。

特此回复并致以歉意。

-----------------------山田商事 股份公司 信息系统部

山田 太郎(ヤマダ タロウ)

〒564-9999

大阪府○○市△△街11-9 2F

TEL：066-9999-9999(直通) 066-9999-9999 (代表)

FAX：066-9999-9999

报名电话：025-86982200、8161716

9、8698220

2、13913966365(可短信或飞信咨询，将您的姓名、联系方式、所需课程发到13913966365上，老师会在第一时间给您回复)

报名地址：南京市中山南路89号江苏文化大厦15楼A座(大洋百货斜对面)

报名咨询QQ： 27976808

5、879324637

标签：南京新世界日语培训南京新世界日语商务日语学习课程南京日语培训 日语学习文章 商务日语

第19篇：外贸经典邮件集锦

邮件一：（询问客户反馈，选择供应商标准）

Hi Henry,

Good day.

Thank you for your order and support to Gielight, I\'m very glad to be at your service.

Now I\'m are collecting some feedback from clients, can you do me a favor?

Can you tell me the reason of choosing Gielight as your partner? What\'s your standard of evaluating supplier?

In order to offer you better support in future, could you advise what we should improve in future?

Thank you in advance for your help,we will very appreciate it!

邮件二：（询问客户产品情况，推荐合适产品）

邮件三（询问客户背景）

Dear Alice,

Thanks for your inquiry, regarding our led high bay light.

I am SELENA, FROM Gielight CO., LTD.Glad to be on service for you.

In order to give you utmost support, do you mind if I ask the below questions:

1.Could you please let us know more information about your company? 2.How long have you been in LED lighting? 3.What are your main LED lighting products? 4.What is your busine type, distributor, contractor, wholesaler, end user...? 5.Have you ever imported LED lighting products from China?

Your information will be highly appreciated.Thanks and looking forward to your reply!

Best regards, Selena,

邮件四：(价格谈判) Hi Amigo,

Frankly speaking, i really want to support you with very good quality of compatible tube at cheap price.But as you know, it seems very difficult to us due to the current market,

As mentioned, you are competing with the tube Nano launched with cheap price, energy saving and high lumen.Can you share us more info about Nano company and its tube spec?

With our customers\' feedback, price is not very important to valuable clients.They prefer to pay more attention to the quality, warranty and after-service.Real product value must combine all of these.So if i am sales, the best way is to show own advantages including the excellent products behind customers.Do you think so?

Actually, currently we have a new 150cm frosted compatible tube with 24w at 2900lm, which is mainly for German Market.If you feel interested, i can send you the price as reference tomorrow.But the cost is not cheap.

Any problem, pls let me know.

邮件五:（新产品推荐）

Thanks for your precious time to read my mail.

After the exhibition in Frankful, we got lots of information from esteemed customers who liked the high lumen T8 LED tube with 120lm/w at frosted cover & 130lm/w at clear cover for their applications.

According to their requirements and new VDE standards, we have succefully developped such powerful product recently.Pls kindly find out the attached testing report & pricelist if can help you during the promotion.

We sincerely invite you to work with us with your most sincere comment.

Alison

邮件六:（新产品推荐）

Dear Friend,

Good day!

This is May from Gielight.With the continuous development of Led markets, customers are interested in the high Brightne and installation convenient for them.So I\'d like to share our new design Led tube light T8 for your reference:

邮件七:（价格贵回复）

Dear Walter,

Yes, i know most of customers are not happy with the price for high lumen tube.But actually, the high quality 150cm tube is specially for german market.Because of the installation height over 5m, they need higher brightne to illuminate the ground.In other words, they need high brightne 150cm LED tube to replace the existing 58w 150cm CFL tube.That is why we launch such product and only with 150cm at the moment.

For our compatible tube, not only it is compatible with electronic ballast, but also compatible with magnetic ballast at the same time.Actually, for both type of ballasts its compatibility is more than 95%.

Frankly speaking, the product is very potential with its innovative technology in current market.If you don\'t need the tube with high lumen(130lm/w at clear cover), we prefer to recommend you with our economic compatible tubes (110lm/w at clear cover) from from 60cm to 150cm.

Can you share us your comment if it is suitable for your busine and your market? If we are capable to cooperate with you and want to support you, what do you need us to do? Your most sincere suggestion is our best support.

Alison.

邮件八:（询问客户信息）

Dear David,

Got it, thanks!

Normally, we will ask esteemed customers with the following questions before seiously quoting them. a.Any requirements about the warranty, quality, print, color, cover, lumen and certificate?

b.What is your customer range? Retailer, end-user, contractor or distributor?

c.Do you want to remove the ballast or not? And what is your ballast type?

If you can answer us, we are capable of helping and supporting your busine in your market.

Best regards,

Alison

邮件九 展会邀请函：

Dear Friend,

Good day!

This is Alison from Gielight, which has worked together with \"China Wanda\", \"Japan Honda\", \"Japan Fuji Market\", \"Germany Telecom\", \"UK Vision\" for almost 5 years at LED lighting field.

We(Gielight) sincerely invite you to visit our booth at HK LED Show this month, then will see the following innovative items there.

1.VDE certified T8 LED Tube (135LM/W) 2.CE listed Electronic & Magnetic Ballast Compatible T8 LED Tube (135LM/W).........for Europe market 3.DLC/cULus listed + Electronic & Magnetic Ballast Compatible T8 LED Tube............for North American market 4.DLC/ETL/CE listed LED Panel (100-110LM/W) 5.DLC/cULus/CE listed IP66 LED Highbay or Stadium Lamp (100-1000W) 6.New version LED Streetlight + floodlight + tunnel light + tower lamp + projection lamp........

If you will be there, pls kindly reply us and we will try our best to give you the help during your trip.

Thanks & regards,

Alison Huang 邮件十 回复询盘，问清楚客户需求：

Dear Larry

Good evening! And thanks for your inquiry.

This is Joan from Gielight.Gielight as a profeional manufacturer have been in the field of LED lighting over 8 years.We are keeping cooperate with Honda group and FujiMart in Japan, Wanda group(The biggest company group in China), Grand Hyatt in Hong Kong, Vision Accendo in UK.

Gielight always do the project aistance for over three years, and there a engineer team focus on it.In order to support you better, could you pls kindly let us know some details as below?

1) Where do you use these led highbay light? Is that a project? 2) Could you pls kindly let us know the quantity you need so that we can work out a best offer for you? 3) How can we aist you will help you complete the project better? And what kind of offer can help you better?

A detailed quotation will be present to you as soon as got your feedback.Any question pls let me know.

Thanks!

Best Regards

Joan

邮件十一 拒绝对方做独家代理商的要求

Dear Mr.Jack:

Thank you for your letter of 15th September.

As we are now only at the get-acquainted stage, we feel it is too early to take into consideration the matter of sole agency.In our opinion, it would be better for both of us to try out a period of cooperation to see how things go.Also, it would be neceary for you to test the marketability of our products at your end and to continue your efforts in building a larger turnover to justify the sole agency arrangement.

We enclose our latest pricelist covering all the products we handle within the framework of your specialized lines.

We look forward to hearing from you. Sincerely,

邮件十二 指定对方为独家代理商

Dear Mr.Jack:

We have received your letter of the 15th and are impreed with the proposal you make.We are pleased to tell you that we have decided to entrust you with the sole agency for our Embroideries in the territory of Sweden.

The Agency Agreement has been drawn up for a duration of one year, automatically renewable on expiration for a similar period unle a written notice is given to the contrary.Enclosed you will find a copy of the draft.Please go over the provisions and advise us whether they meet with your approval.

We shall do all in our power to aist you in establishing a mutually beneficial trade. Sincerely,

邮件十三 处理对货损的投诉

Dear Mr.Jack:

We have received your letter of 18th July, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectne of our packing.Upon receipt of your letter, we have given this matter our immediate attention.We have studied your surveyor\'s report very carefully.

We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you.We are therefore not responsible for the damage; but as we do not think that it would be fair to have you bear the lo alone, we suggest that the lo be divided between both of us, to which we hope you will agree.

Sincerely,

邮件十四 放假通知邮件

Hi ***:

How about busine recently?

I am writing to tell you that our factory and office will be temporarily closed from 1st Oct to 7th Oct, for the National Day holiday, and we will be back in office on 8th Oct.

If you have any enquiries, pls send me email, I will check it during that time.Sorry for any inconvenience.

Have a nice day,

邮件十五 处理对货物品质的投诉

Dear Mr.Jack:

We very much regret to learn form your letter of 2nd March that you are not satisfied with the dre materials supplied to your order No.9578

From what you say it seems poible that some mistakes has been made in our selection of the materials meant for you and we are arranging for our Mr.Yang to call on you later this week to compare the materials supplied with the samples form which your ordered them.If it is found that our selection faulty, then you can most certainly rely on us to replace the materials.In any case, we are willing to take the materials back and, if we can not supply what you want, to cancel your order, though do this reluctantly since we have no wish to lose your custom.

Sincerely,

第20篇：外贸特别问候邮件

1.圣诞问候

Subject: X’ mas greetings Dear Judy, Glad to hear that your company will be closed from Dec.22nd to 29th for X’mas holiday.Thanks for your support in the past year and I wish you ,your colleagues& your family of this optimal holiday! Best regards, Hellen 2，新年问候

Subject: new year greetings Dear judy, Please note that I will not be in office during Jan.1st to 3rd ,due to the NEW YEAR holiday.For any questions, please call my mobile or send me short meage.Happy new year! Hope it brings your more succe and happine! Best regards.Hellen 3,春节问候

Subject: Chinese new year greetings Dear judy, Our office will be closed during the Chinese New Year holiday period from Feb.2nd to 9th .and we will resume work on 10th .Any pending cases will be disposed after Feb.10th.Wishing you all a happy new year !

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