工作流程图目录
目录
总经理办公室工作流程 ··································· １ 入职流程 ············································································ 1 员工离职流程 ···································································· 2 档案立卷流程 ···································································· 2 办公室文员日常工作流程 ················································ 3 食堂日常工作流程 ···························································· 4 宿舍日常工作流程 ···························································· 5
财务部工作流程 ················································· ６ 财务部日常工作流程 ························································ 6 总台收银员工作流程 ························································ 7 餐饮部收银员工作流程 ···················································· 8
餐饮部工作流程 ················································· ９ 餐饮日常工作流程 ···························································· 9 餐饮服务员工作流程 ······················································ 10 传菜员工作流程 ······························································ 11 迎宾员工作流程 ······························································ 12 吧员工作流程 ·································································· 1
3客房部工作流程 ·············································１４ 客房领班工作流程 ·························································· 14 大夜领班工作流程 ·························································· 16 大夜清洁员工作流程 ······················································ 17 清洁大理石的流程 ·························································· 18 大理石保养流程 ······························································ 19 不锈钢亮器的保养流程 ·················································· 20 铜器保养流程 ·································································· 20 清洁地毯流程 ·································································· 21 地毯保养流程 ·································································· 21 7-10F清洁员工作流程 ··················································· 22 7-16F两侧楼梯清洁员流程 ··········································· 22 夜床的工作流程 ······························································ 23 清洁房间工作流程 ·························································· 24 大堂卫生工作流程（白班） ·········································· 26 大堂卫生工作流程（中班） ·········································· 27 楼层服务员工作流程 ······················································ 28 楼层接待员工作流程 ······················································ 29 房务中心电脑员工作流程（白班） ······························ 30 房务中心电脑员工作流程（夜班） ······························ 31 房务中心服务员工作流程 ·············································· 32 公共区域领班工作流程 ·················································· 33
前厅部工作流程 ·············································３４ 前厅预订服务流程 ·························································· 34 办理入店手续服务流程 ·················································· 35 商务中心服务流程 ·························································· 37 行李生工作流程 ······························································ 38 总机工作流程 ·································································· 39
营销工作流程 ·················································４０ 商务客户推销流程 ·························································· 40 营销人员走访工作流程 ·················································· 40 商务客户签约流程 ·························································· 41 处理宾客投诉工作流程 ·················································· 42 大型活动工作流程 ·························································· 43 贵宾接待工作流程 ·························································· 43 宴会预订工作流程 ·························································· 44 会议推销流程 ·································································· 45 会议接待流程 ·································································· 46
采购部、管家部工作流程 ·····························４７ 采购库管员工作流程 ······················································ 47 采购核算员工作流程 ······················································ 48 采购员工作流程 ······························································ 49 仓库、保管发料流程 ······················································ 50 洗衣场布件收发流程 ······················································ 51
库存日常用品申购审批流程 ·········································· 52 洗衣工工作流程 ······························································ 53
动力部工作流程 ··············································· ５4 司炉工操作流程 ······························································ 54 电工维修流程 ·································································· 54 木工维修流程 ·································································· 55 水暖维修流程 ·································································· 55 制冷运行工程操作流程 ·················································· 56
保安部工作流程 ··············································· ５7 治安紧急情况处理流程 ·················································· 57 火警应急方案流程 ·························································· 58 治安事件处理流程 ·························································· 59 监控室保安工作流程 ······················································ 60 前厅岗及大堂岗工作流程 ·············································· 61 后厅岗及收发工作流程 ·················································· 62 后停车场及自行车场管理工作流程 ······························ 63 保安巡视工作流程 ·························································· 64
健身休闲中心工作流程 ····································· 65 总台工作流程 ·································································· 65 迎宾工作流程 ·································································· 65 保安工作流程 ·································································· 66
鞋吧工作流程 ·································································· 67 更衣室服务流程 ······························································ 68 水区服务流程 ·································································· 69 二次更衣服务流程 ·························································· 70 休闲广场服务流程 ·························································· 70 休息大厅服务流程 ·························································· 71 餐厅服务流程 ·································································· 72 餐厅传菜服务流程 ·························································· 72 客房服务流程 ·································································· 73
