Manager and leader
Herbert A.Simon think that \"Management is the decision\" This definition is very emphasizes the role of decision-making in management.In management, it has such comments: Enterprise culture can decide the enterprise\'s character and enterprise character sways the staff\'s development space.So now the applicant in attention salary, position and other hardware, also paying attention to the outside factors such as the enterprise culture, working environment, and working atmosphere software.So, what about the well-known McDonald\'s work environment? For this, ChenQingHui generalized that: \"equality open + positive communication\".Lady ChenQingHui (Lynn Tan)join to Singapore McDonald\'s in 1980, and in 1992, she helps to McDonald create a world\'s largest restaurant -- Beijing wangfujing restaurant.ChenQingHui lady with rich experience and unremitting efforts, for the local management personnel in operating, finance, marketing aspects of growth to make positive contribution, she is a outstanding manager who comes from the \"McDonald\'s family.In order to maintain their own image, McDonald adhere to the \"high threshold\" policy and never shake, McDonald was quite harsh for your choice, In some countries the applicants must poe 10 years of experience at McDonald.Because the McDonald think 10 years can fully understand whether a person has the corresponding ability, find enough money operation a shop •well.McDonald\'s members must meet the following four conditions: entrepreneurial spirit and strong succe desire; Has the strong commercial background, especially handle interpersonal relationships and the special skill of financial management .members should participate in training programs and all-consuming and poibly in a year or longer time to finish, The corresponding financial eligibility.McDonald believes that \"employees\" is the key of succe or failure.Therefore in the talent selection, training, promotion and rewards and punishments, establish a especially complete management system..
At present, McDonald\'s in China opened restaurant chain has total more than 600.Behind McDonald\'s fast development, running a set of management plan.For domestic or overseas chain, McDonald\'s headquarters should implement strict control and management.On the one hand, send advisor to all stores and helped to select the best management position and ideal decorate a design.For these services the headquarters without charge and aims to protect McDonald\'s brand; On the other hand headquarters conduct training to all branch manager, study science, control, quality control and materials method, the quality control department of Headquarters make a practice of quality inspection to each branch regularly to ensure of the aault McDonald\'s placard brightne not destroy, reputation not decreased.McDonald\'s believes that \"employees\" is the key of succe or failure, therefore in the talent selection, training, promotion and rewards and punishments, especially establish a complete management system.The staff management affects the clerk’ loyalty for company and work enthusiasm,
1.Carefully selected talents.Comprehensive ability to work.
2.Profeional training plan, McDonald attaches great importance to staff training,
and therefore spent a lot of energy and money.
3.No title in the enterprises.\"There is no bo here, everyone work for the
company \"Therefore, McDonald\'s employees, they do not call each other job title, all use first names.Praise in public, criticism in private.This is a principle McDonald\'s deal with employee.Meanwhile, in line with the 3c management policy (Communication、Cooperation、Coordination) McDonald\'s supervisor welcome employees communicate with bo , they think only subordinate dare to tell bo the truth, the company was able to advance.
4.Clear bonus、promotion system.Employee\'s work performance, sometimes the
management personnel will observation and records, as the basis of raise bonus.And if someone works well, everyone can from the waiter, through each stage training course examination, toward the group leader, vice manager, manager promotion.
5.Good team spirit.McDonald is favour with the employees who has the team spirit.
ChenQingHui explained: \"in dining-room environment, team spirit is very important, Give the customers with high quality service is a McDonald\'s pursuit, provide the good service, the staff should have good interpersonal communication skills.
6.Good working environment.The staff management, affects the clerk’ loyalty for
company and work enthusiasm ,so the work environment is very important .To enable learning phase of staff, management as far as poible on the continuous regularly wheel tone, For avoiding repetition of work and cause bad mood or job burnout, regularly for employees hold recreational activities.In order to provide a comfortable working environment, McDonald\'s in the area of expensive in-store build a staff bathroom, allowing employees to work, can take a shower, relax, and then go home.
Leader, the body of people who lead a group.
Manager, some one who control and manages something.
McDonald in the management of the company has its own set of perfect and scientific system, managers spend a lot of time and energy, and this is an important factor of enterprise operation and development.Leader plays an important role within the company; McDonald\'s leader is succeful model.Leaders and managers are the indispensable roles in company operation and development.
