酒店英语Hotel English
第一章 日常英语（Daily English）
1、称谓语：
（单独用，常放句后）先生（Sir）小姐（Mi）太太/女士（Madam） （何姓一起使用）XX先生（Mr.X）XX小姐（Mi.X）太太（Mrs.X）
2、问候语：
早上好/下午好/晚上好 （Good morning /afternoon / evening）
(初次见面打招呼)
（Q：How do you do?）
(A：How do you do?) (已相识之间的问候)
（Q：How are you?）
（A：Fine, thank you.）
3、欢迎语：
欢迎光临我们宾馆/餐馆。
（Welcome to our hotel./restaurant.） 欢迎您来这里用餐。
（Welcome to have meals here） 见到您很高兴。
（Nice to meet you.）
4、致谢用于及答语：
谢谢您！
（Q：Thank you）
乐意效劳
（A：You are welcome./It’s my pleasure）
谢谢您的光临/好意/提醒
（Thanks for your coming./kindne./reminding.）
5、道歉用语及回答：
对不起。
（Q：I’m sorry.） 不用介意。（A：Don’t mention it./Never mind./ That’s all right.） 打扰您了。（Sorry to disturb you!） 对不起让您久等。（Sorry to have kept you waiting）
6、听不清客人的话：
请您再说一遍好吗？ （Pardon?/ I beg your pardon?）
您能说慢一点儿吗？ （Would you please speak a little more slowly?）
7、①对不起，我的英语不是很好，请稍等，我叫另一个人来帮助您。
I’m sorry, but I only speak a little English.Wait a moment, I will get someone to help you.②我去叫经理过来，他非常乐意帮您。
I’ll get the manager for you, He’d be most glad to help you.
8、告别语：
再见（Good bye!）
晚安（Good night!）
一路顺风（Have a nice trip!）
明天见/待会见（See you tomorrow./later.）
欢迎您再来（Hope to see you again./Welcome to call again）
9、祝福、恭贺语：
恭喜
（Congratulations.） 生日快乐（Happy birthday.）
祝您过得愉快（Have a good time! Enjoy yourself!）
(Hope you enjoy your stay with us.)
10、指路用语：
这里走 （This way, please）
向前走（Go straight）
向左/向右（Turn left/right）
左拐角处（at the corner.）
在第二个路口向右拐再一直向前走。（Take the second turn on the right and go straight.）
直走，然后向左拐。 （Go ahead, and turn to the left.）
11、应对用语：
好的，先生/小姐（Yes, sir/mi）
我明白了（I see.）
当然可以。 （Certainly, sir/mi/madam.）
马上就办
（Immediately, sir/madam.）
这是我应该做的。 （It’s my duty.）
12、提示用语：
请小心。（Be careful.）
请走好。（Watch your step.）
请放心。（Take it easy.）
不用担心。（Don’t worry）
13、接听电话:
早上好，这里是……。（Good morning, this is……）
抱歉，请稍等，我马上帮您转电话.
(Sorry Just a moment, please.I’II put you through.)
13、征询语：
您有什么事情？（我能为您做些什么吗？）
What can I do for you? (Can I help you?)
需要我帮您做些什么吗？ Is there anything I can do for you?
您还有别的事情吗？
Is there anything else?
您喜欢………………吗？ Would you like……………? 您需要………………吗？ Would you want…………? 您能够………………吗？ Could you………………?
如果您不介意的话，我可以………吗？ Would you mind………?
酒店英语Hotel English
第二章 常用词汇（Words and Phrases）
Cover 餐具
tea-set 茶具 Tablecloth 桌布
teapot 茶壶 Plate 盘
teacup 茶杯 Napkin/serviette 纸巾
saucer 垫碟 Chopsticks 筷子
coffee 咖啡 Chopsticks rest 筷架
toothpick 牙签 Knife 刀
toothpick holder 牙签筒 Fork 叉
tray 托盘 Table knife 餐刀
milk jug 奶缸 Table fork 餐叉
ice 冰 Carving knife 肉刀
ice-pail 冰桶 Carving fork 肉叉
ice-tongs 冰夹子 Fish knife 鱼刀
ashtray 烟灰缸 Fish fork 鱼叉
soy 中国酱油 Deert knife 水果刀
ketchup 番茄酱 Spoon 匙
tomato sauce 番茄汁 Soup spoon 汤匙
chilli sauce 辣椒汁 Tablespoon 餐匙
table salt 精盐 Teaspoon 茶匙
pepper 胡椒 Soup ladle 汤勺
mustard 芥辣 Soup plate 汤盘
curry 咖喱 Gla 玻璃杯
vinegar 醋 Winegla 酒杯
oil 油 Cruet 装调味品的瓶
chilli oil 辣椒油 Pepper caster 胡椒瓶
oyster sauce 耗油 Vinegar cruet 醋瓶
sugar 糖 Soy curet 酱油瓶
cube sugar 方糖 Soy dish 鼓油碟
sweet black vinegar 黑醋
Salt caller 盐盅
white vinegar 白醋 Cream 奶酪
whiskey 威士忌 Butter 奶油
drinks/beverage 饮料 Cheese 干酪
Jam 果酱
Frying 炒
Pan-frying 煎
Deep-frying 炸
Stewing 炖、焖
Braising 焖、烧
Simmering 煨
Frying and simmering 扒
Steaming 蒸
Scalding 白灼
Boiling 蒸、煮
Roasting 烧烤
Five flavours 五味
Fragrant 香
Crisp 脆
Short 松
Rich 肥
Thick 浓
Six tastes 六味
Tasty 鲜
Sweet 甜
Bitier 苦
Pungent 辣
Salty 咸
Water 水
Beer 啤酒
Juice 果汁
Brandy 白兰地
Radish 萝卜
Onion 洋葱
Welsh onion 大葱
Tomato 番茄
Chill 辣椒
Bell pepper 圆椒
Green pepper 青椒
Encumber 黄瓜
Vegetable melon 冬瓜
Bitter squash 苦瓜
Lettuce 生菜（莴笋）
Spinach 菠菜
Eggplant 茄
Leaf
Carrot 胡萝卜
Pumpkin 南瓜
Ginger 姜
Petato 马铃薯
Sweet patato 番薯
Bamtoo shoots 竹笋
Watercre 西洋菜
China white wine 中国白葡萄酒
champagne 香槟酒
Mao Tai 茅台酒
cocktail 鸡尾酒
fruit 水果
apple 苹果
pear 黎
pomelo 柚 pineapple 菠萝
banana 香蕉 persimmon 柿 snow pear 雪梨
litchi 荔枝
longan 龙眼 sweet orange 甜橙 tangerine 柑桔
lemon 柠檬
mango 芒果
grape 葡萄
strawberry 草莓 water melon 西瓜
coconut 椰子
canned fruit 罐头水果
vegetable 蔬菜
greens 青菜
cauliflower 椰菜花
cabbage 卷心菜
water spinach 空心菜
Chinese cabbage 白菜
Celery 芹菜
Lots seed 莲子
Chicken 鸡
Duck 鸭
Beijing duck 北京鸭
Goose 鹅
Pigeon 鸽
Quail 鹌鹑 Pork 猪肉
Spareribs 排骨
Trotters 猪脚
Salt (water) fish 咸（水）鱼
Yellow croaker黄花鱼 Mackerel 马鲛
Grouper 石斑鱼
Pomfret 鲳鱼
Ba 鲈鱼
eel 鳝、鳗
Carp 鲤
red carp 鲫鱼
Dace 鲮鱼 Water chestnut 马蹄
Garlic 蒜头
Soya-bean 大豆
Mung-bean 绿豆
Lily bulb 百合
Dried mushroom 香菇
Chestnut 栗子
Peanut 花生
Job’s tears 薏米
Cashewnut 腰果
Almond 杏仁
Abalone 鲍鱼
Shark’s fin 鱼翅
Shrimp 虾
Lobster 龙虾
Shelled shrimp 虾仁
Crab 蟹
Crab roe 蟹膏
Squid 鱿鱼
Bird’s nest 燕窝
Red laver 紫菜
Dried pork sausage 腊肠
酒店英语Hotel English 第三章 服务用句（Sentences）
一、单位预定
1、您打算什么时候来用餐？What time would you like your table?
2、一共几位？
（1）How many people are there in your party？ （2）For，how many persons?
3、请问您贵姓，电话号码是多少？
May I have your name and your telephone number?
4、我们期待您的光临。
We look forward to having you with us.
二、迎客
1、先生，早上好。需要我效劳吗？Good morning, sir.May I help you?
2、欢迎光临。 Welcome to our restaurant.
三、引座
1、请问您预定了吗？
Do you have a reservation? / Have you got a reservation?
2、对不起，餐厅已客满，请稍等片刻好吗？
I’m sorry but there is no table available just now.
Would you mind waiting a little?
3、二十分钟后才能安排您入座。We can seat you in twenty minutes.
4、对不起，那张台已有人预定了。I’m sorry, that table is already booked.
5、请这边走。This way, please.
6、坐这张台行吗？Will this table be all right?
7、您可以随便坐。You can sit where you like.
四、请客人点菜
1、您要喝什么茶？我们又乌龙茶、普洱茶、龙井茶、茉莉花茶和水仙等。
What kind of tea would you like? We have Wulong tea, Puer tea, Longjing tea , Jasmine tea Shuixian tea and on.
2、这是菜单。Here is ht menu.
3、现在准备点菜吗？
（1）Would you like to order now?
(2) May I take your order now?
4、点菜前您想喝点什么？
What would you like to drink before ordering?
5、您想吃点什么，您喜欢……吗？
What would you like to have？ Would you like……?
6、对不起，这道菜已经卖完了。
I am sorry, the dish has been sold out.
7、我可以推荐……吗？这个菜味道很好。
May I suggest / recommend ……? Its very nice.
8、我建议您试一试川菜。 I suggest you have a taste of Sichuan dishes
9、今天的特别介绍是……。我肯定您会喜欢它。 Today’s special is……, I’m sure you’ll enjoy it.
10、请慢慢挑选。Take your time, please!
11、要喝点什么饮料吗？
（1）What kind of drink would you like?
(2) Anything to drink?
(3) What would you like for a drink?
12、您要点甜点吗？（您要点水果吗？）Do you care for some deerts (fruits)?
13、您点的菜很快就会送来。Your order will be ready soon.
14、您喜欢鸡蛋怎样烹调，单面煎还是双面煎? How would you like your egg？Sunny-side up or turned over?
15、您的牛排是要三成熟、四成、五成、七成或全熟？
Would you like your beef steak rare medium rare, medium, medium well or well-done?
16、请问您的威士忌是要纯饮还是加冰饮？ Would you like your whisky with icc or straight up?
17、我们这有生力、喜力、嘉士伯等进口啤酒及本地产珠海啤酒。
We have imported beers, such as Sanmiguel, Heincken, Guinne, Carlsberg and local Zhuhai beer.
18、珠海啤酒在这里挺流行的，想试一下吗？ Zhuhai Beer is popular here, would you try it?
五、餐间服务
1、现在上菜好吗？Would you mind my serving now?
2、对不起，请让一让。Excuse me.
3、这是正宗的四川菜。Here is the traditional Sichuan dish.
4、先生，请慢用。Enjoy your meal(drink), sir.
5、当心，这汤很烫。Take care.The soup is rather hot.
6、请稍等。Wait a moment, Please.
7、我马上拿来。I’ll go and get it right away.
8、给您。Here you are.
六、餐间征询客人意见
1、饭菜可口吗？
（1）Is everything to your satisfaction? (2) Have you found everything satisfaction? (3)How was the food?
2、对不起，餐厅已客满，请稍等片刻好吗？ I’m sorry but there is no table available just now.Would you mind waiting a little?
2、您愿意把它再煮一下吗？
Would you like it cooked a little longer?
3、给您在添点啤酒好吗？
Would you like to have one more beer？
4、您还要点别的什么吗? （1）Would you like anything else? （2）Could I serve you anything else? (3) If you need anything else, just feel free to tell mc.
5、我可以撤掉这个盘子马？ May I take this plate away?
七、处理客人投诉
1、先生，出了什么问题？我能为您做点什么？ What’s the problem, sir? Can I help you?
2、对不起，我把您的菜弄错了。 I’m sorry, sir J got it wrong.
3、我和帮厨商量一下，看看它能否给与补救。 I’ll speak to the chof and see what he can do.
4、这是很少有的。我会调查这件事的。 This is quit unusual, I’ll look into the matter.
5、对不起，这道菜需要多些时间准备。您介意多等一下吗？
This dish takes quite a long time to prepare.Would you mind wait a bit longer?
7、非常抱歉，我去叫我们值班经理来。 I’m very sorry.I’ll call our manager on duty.
8、先生，对不起，请原谅她，我们今天实在太忙了。 I’m sorry, sir.Please excuse her.We’re very busy today.
9、非常抱歉，如果您愿意，我们可以给您上点别的菜。这是当然是本免费招待。
(1) I’m terribly sorry.I can give you something else if you’d like.That will be on the house, certainly.(2) Would you like to try anything else? With our compliments, certainly.
10、我向您保证类似的事情将不再发生。 I aure you it won’t happen again.
11、感谢您的谅解。相信下次您来时，一切都会令您满意的。
Thank you for your understanding.I’m sure everything will be all right next time you cone. 结账
1、这是您的账单。Here is your bill.
2、您打算如何付款？How would you like to pay your bill?
3、您是用现金还是用信用卡付款？Would you like to pay in cash or by credit card?
4、市分单还是算还是一起算？Would you like separated bill or all together?
5、总共是人民币198元包15%服务费，请过目。
It’s TMB198 Yuan including fifteen percent service charge.Have a check on it, please.
6、您是准备签字挂账吗？Would you like to put it on your hotel bill?
7、您准备将这费用记到您饭店的总账上吗？Would you like to put it on your hotel bill?
8、请在这儿签字。May I have your signature here, please.
9、请您把房间号也写上，好吗？
(1) Could you also give me your room number, please.(2) Could you please put down your room number, please.(3) May I have your room number, please.
10、我需要您的签字和房间号。I’ll need your signature and room number, please?
11、这是赵您的钱（这是您的信用卡）。Here is your change(credit care).
九、送客
1、希望您吃得满意。I hope you have enjoyed your dinner.
2、感谢您的光临。Thank you for coming.
3、欢迎再次光临。再见。Welcome to call again.Good-bye.
