Unit 4 At the Hotel
在酒店 Special Terms 专业词汇
hotel
commercial hotel
饭店 商务饭店
resort hotel
旅游胜地饭店
apartment hotel
公寓饭店
Luxury (5-star)
五星
High comfort (4-star)
四星
Average comfort (3-star) 三星
Some comfort (2-star)
二星 Economy (1-star)
一星
reception
front desk
接待处 前台
housekeeping department 房务部，管家部 food and beverage department 餐饮部
entertainment department 康乐部 resident manager
住店经理
duty manager
值班经理
lobby manager
大堂副理
supervisor
主管
captain
cashier
receptionist
floor attendant 领班
收银员, 出纳员
接待员 楼层服务员
room maid
打扫客房的女服务员
bellboy，bellman
行李员 reservation
book
vacancy
vacant room
room rate
voucher
预约；预订 预订 空房 空的房间 房价
凭证，券
single room
人房
double room
twin room
双人房 双床间
triple room
suite
lobby
banquet room
restaurant
coffee shop
cafeteria
health center
sauna
maage parlor
beauty parlor
barber shop
tennis court
bowling alley
billiard room
三人房 套房
大堂
宴会厅
餐厅
咖啡厅
自助餐厅
健身房
桑拿浴室
按摩室
美容室
理发室
网球场
保龄球场
桌球室
mahjong and che room 棋牌室
souvenir shop
fire exit
纪念品商店
火警出口
bathroom
shower
shower curtain
shower head
toilet
refrigerator
Pay-TV
safe-box
wall lamp
（客房内的）洗澡间
淋浴
浴帘 淋浴喷头 抽水马桶
电冰箱
收费电视
保险箱 壁灯
television remote control 电视遥控开关 discount
service charge
extra charge
sold out
fully booked
check in
check out
arrival time
折扣 服务费 额外费用 卖完了 全被订满
入住
结帐离店，退房
到达时间
departure time settle accounts key card
laundry service
laundry list
离开时间
结帐 钥匙卡
洗衣服务
洗衣单
洗衣袋
洗衣费
快洗服务 干洗
烫衣服 laundry bag
laundry charge
expre service
dry cleaning
pre
expre service charge 快件收费 50%
blouse
coat
dre
panties
nightdre
underpants
加收50% 女上衣
女短大衣
连衣裙
女短裤
女睡衣
男短裤
pajama
shirt
jacket
zipper
button
clothes hanger hair dryer
shoe shining paper
towel
toothbrush
toothpaste
shampoo
shower cap
cotton swabs
toilet soap
toilet paper
男睡衣
男衬衣
外套，短上衣
拉链
纽扣 衣架
干发机
擦鞋纸
毛巾
牙刷
牙膏
洗发液
浴帽
棉签
香皂
卫生纸
情景对话
4.Asking for Hotel Services 要求店内服务
Scene 1
（A: Floor Attendant; B: Tourist） A: Housekeeping.May I come in? B: Yes, come in.
A: Good evening, sir.Did you call for service？
B: Yes.The air conditioner doesn’t work.
A: I\'m sorry, sir.A repairman will come and check it right away. B: One more thing.Do you have larger size slippers than the ones that I have in my room? They are too small for me. A: I’m not really sure, sir.But I’ll try and see if I can get you a pair of larger ones.Anything else I can do for you? B: I need a couple more of clothes hangers.
A: I’ll fetch you some right away.Is four hangers enough? B: Yes.That’s more than enough.Thank you.
Scene 3
（A: Head waiter of the Room Service; B: Tourist）
A: Room service.May I help you?
B: Yes.I’d like to have my breakfast in my room tomorrow morning.Could you send it here? I’m in Room 1512.
A: Certainly, sir.We provide very good room service.What would you like?
B: I’d like to have a full breakfast. A: What kind of juice would you like? B: Orange juice.
A: Would you like sausage, bacon or ham? B: Sausage, please.
A: How would you like your eggs, sir, Fried or boiled? B: Two fried eggs, sunny-side up.
A: Very well, sir.So that’s orange juice, sausage and eggs, sunny-side up.
B: That’s right.By the way, is there any other way to have room service?
A: Yes, sir.Just check the items you would like for breakfast in your doorknob menu, mark down the time and hang it outside your door before you go to bed.
A: But what should we do with the dishes when we finish our breakfast?
B: Please leave them outside your room.The waiter will come to collect them.
A: I see.Thank you very much for your service.
