酒店餐饮服务用语
(一) 基本常用语
问候语
1、早上好,先生.Good morning, Sir.
2、您好!Hello.
How do you do?
3、很高兴见到您Glad to meet you.
4、欢迎到我们酒店来 Welcome to our hotel.
5、愿您在我们酒店过得愉快 I hope you’ll enjoy your stay with us.
祝贺语
6、祝贺您! Congratulations!
7、生日快乐 Happy birthday!
8、新年快乐 Happy New Year!
9、圣诞快乐 Merry Christmas!
10、祝您好运 Good luck to you!
11、祝您成功 Wish you every succe!
12、祝您旅途愉快 A pleasant journey!
答谢和答应语
13、谢谢您Thank you (very much)!
14、谢谢您的帮助 Thank you for your help.
15、太感谢您了It’s very kind of you.
16、别客气不用谢 You are welcome./ Not at all./ Don’t mention it.
17、很高兴为您服务 It’s my pleasure.
道歉语
18、很抱歉I’m sorry.
19、对不起Excuse me.
20、对不起,让您久等了 Sorry to have kept you waiting.
21、我为此道歉I apologize for this.
征询语
22、我能帮您什么吗? Can I help you? /What can I do for you?
23、有什么能为您效劳的? Is there anything I can do for you?
24、我能借用您的电话吗? May I use your phone?
25、我可以知道您的名字吗? May I have your name please?
26、您可以把名字签在这儿吗? Can you sign here, Sir?
27、先生,您想要点什么? What would you like, Sir?
指路用语
28、上楼Go upstairs下楼Go downstairs.在二楼 It’s on the second floor.
29、请这边走This way, please.
30、往右转Turn right, please.
31、在大厅靠近大门 It’s in the lobby near the main entrance.
32、在走廊尽头It’s at the end of the corridor.
提醒用语
33、请走好Mind your step.
34、请当心Be careful, please.35、请别遗忘您的东西 Please do not leave anything behind.
36、请不要在这里抽烟Do not smoke here, please.
告别语
37、等会儿见See you later.
38、明天见See you tomorrow.
39、再见,谢谢您的光临Good bye and thank you for your coming.
40、再见,希望再见到您Good bye and hope to see you again.
41、一路平安!Have a nice trip.(二) 餐厅服务中常见用语
预订
1、Good morning/afternoon/evening.(The name of the restaurant and your name)May I help you? 早上/下午/晚上好，某某餐厅，我能为您做些什么？
2、How many people ,please?
请问共有多少人用餐？
迎宾
3、Good morning/afternoon/evening.Welcome to our restaurant.
早上(中午、晚上)好，欢迎光临。
4、May I help you, sir/madam?
我能为您做什么，先生/女士？
5、Do you have a reservation, sir/madam?
请问您有预订吗，先生/女士？
6、would you like to sit here?
您喜欢坐这里吗？
7、Excuse me ,would you share the table with that gentleman(lady)?
对不起，您跟那位先生（小姐）合用一张台好吗？
点菜
8、Are you ready to order now?
请问可以为您点菜了吗？
9、May I take your order now？
请问可以为您点菜了吗？
10、What would you like to start?
请问先给您上些什么？
11、Please wait a minute ,I’ll arrange it for you .
请稍等，我马上给您安排。
12.Please look ate the menu first.
请先看看菜牌。
13、What wines would you like to drink ?We have……
您喜欢喝点什么酒？我们有……
14、What would you like to eat?
您喜欢吃点什么？
15、Would you like some deert?
饭后您喜欢吃点甜品吗？
16、All right .I’ll make contact with the cook and make you satisfied.好的，我跟厨师联系一下，会使您满意的。
17、Can I arrange a snack for you if you are preed for time?
如果您赶时间的话，我给您安排一些快餐饭菜好吗？
18、Sorry ,I’ll let you know when I make sure.
对不起，我问准确便马上告诉您。
征询意见
19、Excuse me ,May I take this chair?
对不起，我可以用这张椅子吗？
20、Is everything to your satisfaction?
请问您对一切还满意吗？
21、Is everything all right with your meal?
请问您对用餐还满意吗？
22、Would you care for another drink?
请问您还需要一杯饮料吗？
23、Is it enough?
您的菜够吗？
24、May I take away this dish?
我可以撤掉这个盘子吗？
致歉
25、I’m terribly sorry for such a mistake.
我为这样的鲁莽向您道歉。
26、I’m terribly sorry, sir/madam.I must apologize.
实在对不起，先生/女士，我很抱歉。
27、Is there anything else I can do?
我还能为您做些什么？
解决抱怨
28、Do you have any criticism on our service or dishes?
您对我们的服务和菜肴有什么意见吗？
29、I’m sorry.I should have asked if you care for sour food.
真抱歉，我该事先问一问您是否喜欢酸味菜。
30、Would you kindly tell us if there is anything in the dishes and other respects that needs improvement?
请您告诉我们在菜和其它方面是否需要改进？
31、Please do accept our apologies and be aured that we’ll do our best to improve our work.请一定接受我们的歉意。请相信我们将一定尽力改进我们的工作。
32、Thank you for your good words and suggestions .We’ll try our best to improve our service.谢谢您的夸奖和建议。我们将一定尽力改进我们的服务。
33、I\'m very sorry, sir.I\'ll return your...to the chef.
非常对不起．我会把您点的．．．．．．退回厨房．
34、I\'m very sorry, sir.I’ll bring you another one/bottle.
非常对不起，先生．我会替您送来另一份（瓶）
35、I\'m very sorry, sir.I’ll bring you son more.
非常对不起，先生．我会帮您多取一些来．
36、Is there anything wrong with your order, sir?
您点的菜哪里不对，先生？
37、What would you like me to do?
您要我做些什么？
38、There will be no charge for this.This is the compliments of the manager.This is on the house.这不用付费．这是经理免费附赠的．这由公司请客．
39、I\'m very sorry for my mistake (clumsine).
我为我的错误（笨拙）道歉．
40、I\'m very sorry to have spoilt (ruined) your evening.
我很抱歉破坏（毁坏）了您今晚的兴致．
41、I’d like to apologize for our carelene.May I clean it up for you?
我为我的粗心道歉．我可以替您清理吗？
42、We\'re very sorry for the delay.Please enjoy your lunch.
抱歉耽搁了．请享用您的午餐．
送餐服务Room service
43、Good morning.It’s room service here.
早晨好，我是送餐部的．
44、Would you like to have something more beside the continental breakfast, sir?
先生，除了大陆式早餐，您还要别的吗？
45、Yours is a very wise choice, sir?
您真会选择，先生．
46、Just feel free to call the Room Service.We\'re always at you service.
请随时打电话到送餐部．我们乐于为您服务．
47、What\'s the problem, sir? Can I be of some aistance?
先生，出了什么事？我能替您做点什么？
48、You have to pay twenty percent service charge if you want to have the meal sent to your room.假如您要送餐进房的话，得付20％的服务费．
49、I\'d like to have a snack sent up to my room.
我想请人把快餐送进我的房间．
50、Would you bring the supper to my room?
能将晚餐送进我的房间吗？
51、What would you like to have for breakfast?
早餐要点什么？
宴会服务Banquet service
52、When would you like your banquet?
请问宴会什么时候举行？
53、How much would you like each table at?
请问每桌标准是多少？
54、May I know what the banquet is for?
请问这个宴会是什么类型的？
55、Is there anything special you\'d like to have on the menu?
您对菜单有什么特殊的要求？
酒店餐厅常用英语词汇
中餐餐具用品
筷子Chopsticks古典杯Old Fashion Gla筷架Chopsticks Rack 烈性酒杯Mao-tai Gla筷套Chopsticks Bag鸡尾酒杯Cocktail Gla 调味碟Soy Sauce Dish冰桶Ice Bucket汤碗Soup Bowl 酒篮Wine Basket
中餐常见原料
猪肉Pork肝liver鸡肉chicken小虾shrimps
凤尾鱼Longtailed Anchovy鸽子 pigeon蟹crab
牛肉Beef海参 seaslug鲈鱼perch乳猪suckingpig 石斑鱼Roach燕窝birdnest大虾 prawns龙虾lobster
羊肉Mutton田鸡 frog鱼翅 shark’s fin桂鱼 mandarinfish
中餐厅常用酒水
中国白酒Spirit红茶Black Tea花茶Jasmine Tea砖茶Brick Tea
茅台酒Mao Tai黄酒Yellow Wine绍兴酒Shao Xing Wine柠檬茶Lemon Tea
饭店专业名词
服务员 Waiter安全部Security Department女服务员 Waitre
工程部Engineering Department领班Captain财务部Financial Department 收银员Cashier客房部HouseKeeping Department调酒师Bartender 受理预订Receiving Reservations问候客人Greeting guests
请客人等候Asking the guests to wait对餐桌不满意The table is unsuitable 当预订的餐桌被其他客人占了A reserved table has been given away
展示菜单Presenting the menu点菜服务Taking the guest\'s order
推荐饮料Recommending drink时刻关注客人Giving continual attention 处理投诉Handling complaints甜品服务Offering deerts
呈递账单Presenting the bill
