大堂副理日常用语
1、您是第一次入住我们酒店吗？
Is this your first stay our hotel?
2、如果您有任何需要请通知我们。
If you need something to help.Let us know.
3、拨外线请先拨“9”，再拨您的号码。
Please dial the “9” before you dial the number.
4、您对我们的服务有何意见？ What do you think of our service?
5、我们期待您今晚光临。
We look forward to having you with us tonight.
6、我不能保证什么，只能尽力而为。
I can’t guarantee anything.But I will try to my best.
7、您要留口信吗？
Would you like to leave a meage?
8、请不要在这里抽烟。
Please don’t smoke here.
9、请您再说一遍好吗？
Could you repeat that? Please.
10、我领您去房间好吗？
Shall I show you your room?
11、西餐厅在三楼。
The western restaurant on the Third floor.
12、早餐供应时间是早上7：00-10：00。
Servile hours are 7:00am to 10:00am for breakfast.
13、因为天气不好，今天游泳池暂时不开放，非常抱歉。
Because of the bad weather.the swimming poor won’t open today.We are so sorry.
14、有人接待您吗？
Is some one taking care of you?
15、您昨晚休息的好吗？
Did you sleep well last night?
16、我们对于团体预订有一定优惠。
We have a special rate for a group reservation.
17、您替他承担所有费用吗？
Would you cover all the expenses for him?
18、给您打个9折。
Have a 10 percent discount for you.
19、您可以凭房卡免费享受桑拿服务。
You can take the room card to enjoy sauna service.It’s no charge.20、根据酒店规定，凡过12点后退房，我们将收取半日租。
According to our hotel regulations.A half-day’s rent is charged gains a room not vacated by 12:00 noon.
21、我一定处理这件事。
I promise to aft end to the matter promptly.
22、我为此道歉。
I apologize for this.
23、我保证此类事件不再发生。
I aure you it won’t happen again.
24、恐怕您误会我的意思了，我能解释一下吗？
I’m afraid you have misunderstood what I said.Perhaps I can explain again.
25、这是违反酒店制度的。
It’s against the hotel’s regulations.
26、您房间打破一个水杯，您必须赔偿。
You broken a gla.I’m afraid you’ll have to pay for the damage.
27、谢谢您给我们的建议。
Thank you for your comments.
28、请不必担心，我马上派人到您的房间去。
Please don’t worry.I’ll send someone up to your room right away.
29、感谢您为我们提供这些情况，我立即去了解。
Thank you for telling us about it.I’ll look into the matter at once.30、我们做了应当做的事。
We’re done what we ought to.
31、您需要换房吗？标准间还是单间？
Would you need change a room? Standard room or single room?
32、从酒店出去左转，笔直往前走，友谊商店就在第2个十字路口，走路大概10分钟。
Out of the hotel turn left and go straightne.The Friend shop is on the second croing.It take ten minutes on foot.
33、您的押金不够了，请您至前台收银预付续住租金。
Your deposit is not enough.Please pay in advance for additional nights with Front office Cashier.
34、酒店的地址是：长沙市韶山北路126号
邮编：410011
The hotel addre is 126 Shaoshan Noth Road Changsha, China.Postcode 410011.
35、您如果有贵重物品，可以寄存于前台收银保险箱内。
If you have some valuables.It can leave with the safety box of front Cashier.
36、对不起，您的签证过期了。
Sorry.Your visa has expired.
37、您能告诉我您在哪间房吗？行李员会将您的行李送至您的房间。
Can you tell me your room number? The bellman will help you with your bags.
38、今天的美元牌价是8.07。
Today exchange rate is 8.07 Yuan to the dollar。
39、对不起，我们只为住店客人提供兑换服务。
Sorry.I’m afraid we can only change money for our guests staying here.40、非常对不起，我马上派人到您房间去取。
I’m very sorry.I’ll send somebody to your room right away to pick it up.
41、我会将有关情况告诉我们的经理，并且请他和您联系。
I’ll tell our manager about it and ask him to contact you.
42、好的，我可以马上给您查找，并尽快给您答复。
Ok.I’ll check for you and as soon as I can come up with an answer.
43、我们有邮局给您的一个包裹。
We have a package from the post office for you.
44、您出去的时候一位朋友来拜访您，给您留了一张字条。
While you were out, a friend of yours came by to see you.He left a note for you.
44、我会为您安排一辆出租车。
I’ll arrange a taxi for you.
45、请问您找哪位客人，因为我们必须先通知客人。
May I have the guest’s name, because we must announce visitors to our guests。
46、不好意思，电话没人接。
Sorry, there is no answer。
47、让您久等了，我能帮助您吗？
Sorry to have kept you waiting, may I help you.
48、您还有别的事吗？
Is there anything else?
49、希望您在这里和我们渡过一段愉快的时光。
We hope you enjoyed your stay with us.50、感谢您的光临，祝您一路平安。
It was a pleasure having you here.We hope you have a safe trip home.
